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"description": "This is a follow-up to your previous request #1200083 \"Issue with camera and nasal...\"\n\nSorry didn’t answer i was busy with work. But i got new internet connection stronger than the one before. Still the same with the offline thing.\nI tried with the aspirator same thing.\n\nSent from my iPhone",
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"agents_notes": "camera-poor connection\nNasal aspirator- no suction\n\n5/14\nask for the shipping add for a rep and a video for the monitor",
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"text": "Hello,\n \nWe sincerely apologize for the continued inconvenience you’ve experienced. We completely understand how frustrating this must be.\n \nTo resolve the issue with your nasal aspirator, we will be processing a replacement. Could you please provide us with your complete shipping address so we can arrange this for you?\n Full Name: Street Address: City: State/Province: Country: Zip Code: Phone Number: As for the baby monitor, in order for our product team to review and assess the issue properly, we kindly ask that you send us videos showing the problem you are encountering. This will help us provide the most accurate support and solution.\n \nThank you for your patience and cooperation. We look forward to your response so we can assist you further without delay.\n \nWarm regards, \nMomcozy Customer Support Team"
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"text": "This is a follow-up to your previous request #1200083 \"Issue with camera and nasal...\" Sorry didn’t answer i was busy with work. But i got new internet connection stronger than the one before. Still the same with the offline thing. \n I tried with the aspirator same thing. \n \n\n Sent from my iPhone"
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"body": "Hello,\n \nWe sincerely apologize for the continued inconvenience you’ve experienced. We completely understand how frustrating this must be.\n \nTo resolve the issue with your nasal aspirator, we will be processing a replacement. Could you please provide us with your complete shipping address so we can arrange this for you?\n Full Name: Street Address: City: State/Province: Country: Zip Code: Phone Number: As for the baby monitor, in order for our product team to review and assess the issue properly, we kindly ask that you send us videos showing the problem you are encountering. This will help us provide the most accurate support and solution.\n \nThank you for your patience and cooperation. We look forward to your response so we can assist you further without delay.\n \nWarm regards, \nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe sincerely apologize for the continued inconvenience you’ve experienced. We completely understand how frustrating this must be.\n\nTo resolve the issue with your nasal aspirator, we will be processing a replacement. Could you please provide us with your complete shipping address so we can arrange this for you?\n- Full Name:\n- Street Address:\n- City:\n- State/Province:\n- Country:\n- Zip Code:\n- Phone Number:\n\nAs for the baby monitor, in order for our product team to review and assess the issue properly, we kindly ask that you send us videos showing the problem you are encountering. This will help us provide the most accurate support and solution.\n\nThank you for your patience and cooperation. We look forward to your response so we can assist you further without delay.\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the continued inconvenience you’ve experienced. We completely understand how frustrating this must be.<br> <br>To resolve the issue with your nasal aspirator, we will be processing a replacement. Could you please provide us with your complete shipping address so we can arrange this for you?<br><ul dir=\"auto\"><li>Full Name:</li><li>Street Address:</li><li>City:</li><li>State/Province:</li><li>Country:</li><li>Zip Code:</li><li><p dir=\"auto\">Phone Number: </p><p dir=\"auto\"> </p></li></ul>As for the baby monitor, in order for our product team to review and assess the issue properly, we kindly ask that you send us videos showing the problem you are encountering. This will help us provide the most accurate support and solution.<br> <br>Thank you for your patience and cooperation. We look forward to your response so we can assist you further without delay.<br> <br>Warm regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the continued inconvenience you’ve experienced. We completely understand how frustrating this must be.\n \nTo resolve the issue with your nasal aspirator, we will be processing a replacement. Could you please provide us with your complete shipping address so we can arrange this for you?\n Full Name: Street Address: City: State/Province: Country: Zip Code: Phone Number: As for the baby monitor, in order for our product team to review and assess the issue properly, we kindly ask that you send us videos showing the problem you are encountering. This will help us provide the most accurate support and solution.\n \nThank you for your patience and cooperation. We look forward to your response so we can assist you further without delay.\n \nWarm regards, \nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #1200083 \"Issue with camera and nasal...\"\nSorry didn’t answer i was busy with work. But i got new internet connection stronger than the one before. Still the same with the offline thing.\nI tried with the aspirator same thing.\n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1200083\" target=\"_blank\" rel=\"ticket\">#1200083</a> \"Issue with camera and nasal...\"</div>Sorry didn’t answer i was busy with work. But i got new internet connection stronger than the one before. Still the same with the offline thing. \n<div>I tried with the aspirator same thing.</div>\n<div><br>\n<div dir=\"ltr\">Sent from my iPhone</div>\n\n\n</div></div>",
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