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"subject": "Momcozy mobile flow m9 malfunction",
"description": "Hello!\nI currently use the mobile flow m9 pumps and have loved them! I am 5 months postpartum and started using them more frequently upon my return to work about 6 weeks ago. It seems that the motors have been becoming less efficient, affecting my milk supply. I have multiple sets of parts that have no change when swapping those out as well. I ordered these through my insurance using the aeroflow website. I understand you have a 1 year warrantee and was hoping you could help asap, as I have a small milk supply as is!\nSincerely,\nCassandra Fitzpatrick",
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"text": "Hello Cassandra,\n\nThank you so much for reaching out—and congratulations on being 5 months postpartum. 👶💕\n \nI’m really glad to hear that you’ve loved your M9 pumps—but I’m also truly sorry that they’ve been becoming less efficient since you returned to work. 😔\n\nTo better confirm your order's warranty and product details, please provide the following information:\n \n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n \n2. Scan the QR code on the bottom of the box to obtain the UDI (Unique Device Identifier) information.\n \n3. Take a picture of the bottom of the motor.\n \nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nLet's start with two quick tests:\n \nFirstly, make sure that the pump is fully charged (2.5-3 hours); otherwise, suction will be affected.\n\n🔹Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.\n🔹If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n \nIf the motor is working properly, here's how to check the accessories:\n \n🔹Inspect the seal:\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n \n🔹Consider accessory age:\nSilicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n \n🔹Check your fit:\nAs your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n🔹Ensure proper wear:\nA supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n IMPORTANT: If the above suggestions don't work, please share the order number if the pump parts were bought from our official store. If they weren't, we need photos of the pump parts and the manufacturing information of the pump motors. \n \nIf the problem persists and the product is still under warranty, we can send you the replacement.\n \nReissue pump colors are random and based on stock. \n\nPlease let us know your delivery address.\n\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone Number:\nQuantity of defective pumps:\n\nLooking forward to hearing from you. 💗\n\nWarm regards,\nMomcozy Customer Support Team"
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"text": "Hello!\n\nI currently use the mobile flow m9 pumps and have loved them! I am 5 months postpartum and started using them more frequently upon my return to work about 6 weeks ago. It seems that the motors have been becoming less efficient, affecting my milk supply. I have multiple sets of parts that have no change when swapping those out as well. I ordered these through my insurance using the aeroflow website. I understand you have a 1 year warrantee and was hoping you could help asap, as I have a small milk supply as is!\n\nSincerely,\n\nCassandra Fitzpatrick"
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"ticket": {
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"subject": "Momcozy mobile flow m9 malf...",
"description": "Hello!\nI currently use the mobile flow m9 pumps and have loved them! I am 5 months postpartum and started using them more frequently upon my return to work about 6 weeks ago. It seems that the motors have been becoming less efficient, affecting my milk supply. I have multiple sets of parts that have no change when swapping those out as well. I ordered these through my insurance using the aeroflow website. I understand you have a 1 year warrantee and was hoping you could help asap, as I have a small milk supply as is!\nSincerely,\nCassandra Fitzpatrick",
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"body": "Hello Cassandra,\n\nThank you so much for reaching out—and congratulations on being 5 months postpartum. 👶💕\n \nI’m really glad to hear that you’ve loved your M9 pumps—but I’m also truly sorry that they’ve been becoming less efficient since you returned to work. 😔\n\nTo better confirm your order's warranty and product details, please provide the following information:\n \n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n \n2. Scan the QR code on the bottom of the box to obtain the UDI (Unique Device Identifier) information.\n \n3. Take a picture of the bottom of the motor.\n \nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nLet's start with two quick tests:\n \nFirstly, make sure that the pump is fully charged (2.5-3 hours); otherwise, suction will be affected.\n\n🔹Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.\n🔹If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n \nIf the motor is working properly, here's how to check the accessories:\n \n🔹Inspect the seal:\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n \n🔹Consider accessory age:\nSilicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n \n🔹Check your fit:\nAs your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n🔹Ensure proper wear:\nA supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n IMPORTANT: If the above suggestions don't work, please share the order number if the pump parts were bought from our official store. If they weren't, we need photos of the pump parts and the manufacturing information of the pump motors. \n \nIf the problem persists and the product is still under warranty, we can send you the replacement.\n \nReissue pump colors are random and based on stock. \n\nPlease let us know your delivery address.\n\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone Number:\nQuantity of defective pumps:\n\nLooking forward to hearing from you. 💗\n\nWarm regards,\nMomcozy Customer Support Team",
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"body": "Hello Cassandra,\n\nThank you so much for reaching out—and congratulations on being 5 months postpartum. 👶💕\n\nI’m really glad to hear that you’ve loved your M9 pumps—but I’m also truly sorry that they’ve been becoming less efficient since you returned to work. 😔\n\n**To better confirm your order's warranty and product details, please provide the following information:**\n\n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly **shows the item model and order date.**\n\n2. **Scan the QR code on the bottom of the box** to obtain the **UDI** (Unique Device Identifier) information.\n\n3. **Take a picture of the bottom of the motor.**\n\nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n\n**Let's start with two quick tests:**\n\n**Firstly, make sure that the pump is fully charged (2.5-3 hours); otherwise, suction will be affected.**\n\n🔹Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.\n🔹If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\n**If the motor is working properly, here's how to check the accessories:**\n\n**🔹Inspect the seal:**\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n\n**🔹Consider accessory age:**\nSilicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n\n**🔹Check your fit:**\nAs your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n**🔹Ensure proper wear:**\nA supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\n* * *\n**IMPORTANT: If the above suggestions don't work, please share the order number if the pump parts were bought from our official store. If they weren't, we need photos of the pump parts and the manufacturing information of the pump motors. **\n\nIf the problem persists and the product is still under warranty, we can send you the replacement.\n\nReissue pump colors are random and based on stock.\n\nPlease let us know your delivery address.\n\n**Full Name:**\n**Street Address:**\n**City:**\n**State/Province:**\n**Country:**\n**Zip Code:**\n**Phone Number:**\n**Quantity of defective pumps:**\n\nLooking forward to hearing from you. 💗\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Cassandra,<br><br>Thank you so much for reaching out—and congratulations on being 5 months postpartum. 👶💕<br> <br>I’m really glad to hear that you’ve loved your M9 pumps—but I’m also truly sorry that they’ve been becoming less efficient since you returned to work. 😔<br><br><span style=\"background-color: rgb(1,135,71); color: rgb(255,255,255);\"><strong>To better confirm your order's warranty and product details, please provide the following information:</strong></span><br> <br>1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly <strong>shows the item model and order date.</strong><br> <br>2. <strong>Scan the QR code on the bottom of the box</strong> to obtain the <strong>UDI</strong> (Unique Device Identifier) information.<br> <br>3. <strong>Take a picture of the bottom of the motor.</strong><br> <br>We've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?<br> <br><span style=\"color: rgb(188,90,16);\"><strong>Let's start with two quick tests:</strong></span><br> <br><strong>Firstly, make sure that the pump is fully charged (2.5-3 hours); otherwise, suction will be affected.</strong><br><br>🔹Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.<br>🔹If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.<br> <br><strong>If the motor is working properly, here's how to check the accessories:</strong><br> <br><strong>🔹Inspect the seal:</strong><br>Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.<br><br>Video: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0</a> <br> <br><strong>🔹Consider accessory age:</strong><br>Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.<br> <br><strong>🔹Check your fit:</strong><br>As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.<br><br><strong>🔹Ensure proper wear:</strong><br>A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.<br><hr><strong>IMPORTANT: If the above suggestions don't work, please share the order number if the pump parts were bought from our official store. If they weren't, we need photos of the pump parts and the manufacturing information of the pump motors. </strong><br> <br>If the problem persists and the product is still under warranty, we can send you the replacement.<br> <br>Reissue pump colors are random and based on stock. <br><br>Please let us know your delivery address.<br><br><strong>Full Name:</strong><br><strong>Street Address:</strong><br><strong>City:</strong><br><strong>State/Province:</strong><br><strong>Country:</strong><br><strong>Zip Code:</strong><br><strong>Phone Number:</strong><br><strong>Quantity of defective pumps:</strong><br><br>Looking forward to hearing from you. 💗<br><br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Cassandra,\n\nThank you so much for reaching out—and congratulations on being 5 months postpartum. 👶💕\n \nI’m really glad to hear that you’ve loved your M9 pumps—but I’m also truly sorry that they’ve been becoming less efficient since you returned to work. 😔\n\nTo better confirm your order's warranty and product details, please provide the following information:\n \n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n \n2. Scan the QR code on the bottom of the box to obtain the UDI (Unique Device Identifier) information.\n \n3. Take a picture of the bottom of the motor.\n \nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n \nLet's start with two quick tests:\n \nFirstly, make sure that the pump is fully charged (2.5-3 hours); otherwise, suction will be affected.\n\n🔹Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9—you should feel a noticeable difference in strength.\n🔹If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n \nIf the motor is working properly, here's how to check the accessories:\n \n🔹Inspect the seal:\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 \n \n🔹Consider accessory age:\nSilicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n \n🔹Check your fit:\nAs your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n\n🔹Ensure proper wear:\nA supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n IMPORTANT: If the above suggestions don't work, please share the order number if the pump parts were bought from our official store. If they weren't, we need photos of the pump parts and the manufacturing information of the pump motors. \n \nIf the problem persists and the product is still under warranty, we can send you the replacement.\n \nReissue pump colors are random and based on stock. \n\nPlease let us know your delivery address.\n\nFull Name:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone Number:\nQuantity of defective pumps:\n\nLooking forward to hearing from you. 💗\n\nWarm regards,\nMomcozy Customer Support Team",
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"body": "Hello!\nI currently use the mobile flow m9 pumps and have loved them! I am 5 months postpartum and started using them more frequently upon my return to work about 6 weeks ago. It seems that the motors have been becoming less efficient, affecting my milk supply. I have multiple sets of parts that have no change when swapping those out as well. I ordered these through my insurance using the aeroflow website. I understand you have a 1 year warrantee and was hoping you could help asap, as I have a small milk supply as is!\nSincerely,\nCassandra Fitzpatrick",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello!\n<br>I currently use the mobile flow m9 pumps and have loved them! I am 5 months postpartum and started using them more frequently upon my return to work about 6 weeks ago. It seems that the motors have been becoming less efficient, affecting my milk supply. I have multiple sets of parts that have no change when swapping those out as well. I ordered these through my insurance using the aeroflow website. I understand you have a 1 year warrantee and was hoping you could help asap, as I have a small milk supply as is!\n<br>Sincerely,\n<br>Cassandra Fitzpatrick</p></div>",
"plain_body": "Hello!\n\nI currently use the mobile flow m9 pumps and have loved them! I am 5 months postpartum and started using them more frequently upon my return to work about 6 weeks ago. It seems that the motors have been becoming less efficient, affecting my milk supply. I have multiple sets of parts that have no change when swapping those out as well. I ordered these through my insurance using the aeroflow website. I understand you have a 1 year warrantee and was hoping you could help asap, as I have a small milk supply as is!\n\nSincerely,\n\nCassandra Fitzpatrick",
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