与 Nouf 的对话

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    "subject": "Conversation with Nouf",
    "description": "Conversation with Web User 6a0433f54ec461816886bb5b",
    "status": "hold",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-13T08:26:02Z",
    "updated_at": "2026-05-13T08:47:31Z"
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    "category_zh": "异常导致发货延迟"
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      "text": "(16:19:02) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(16:19:48) Web User 6a0433f54ec461816886bb5b: Order status and logistics issues\n\n(16:19:58) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email here: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping notification once your package is on its way! For estimated delivery times by region, you can visit: https://momcozy.com/pages/shipping-delivery. If you can’t find your information or have any questions, just let me know and I’ll be happy to help further!\n\n(16:24:15) Web User 6a0433f54ec461816886bb5b: the status says your order is being processed \n\n(16:24:21) Momcozy: If your order hasn’t shipped after 72 hours, would you like me to connect you with a customer service representative for more help?\n\n(16:24:31) Web User 6a0433f54ec461816886bb5b: yes please \n\n(16:24:38) Momcozy: To help you as quickly as possible, could you please provide your order number? If you don’t have it handy, you can also share the email address you used when placing your order. Thank you!\n\n(16:24:56) Web User 6a0433f54ec461816886bb5b: JJ1610207\n\n(16:25:04) Momcozy: I'm connecting you with one of our lovely customer service team members right now—please hang tight for just a moment!\n\n(16:25:05) Momcozy: Could you please let me know your name and email address?\n\n(16:25:56) Web User 6a0433f54ec461816886bb5b: name: nouf\n\nemail: smart90@live.co.uk\n\n(16:26:00) Momcozy: Transferring to a human agent.\n\n(16:26:18) Momcozy Elysia: Hi, thank you for contacting us!💕\n\n(16:26:31) nouf: hello \n\n(16:26:52) Momcozy Elysia: Allow me a moment to check that for you.😊\n\n(16:27:06) nouf: i have an issue with my order, now it's almoust a month and i haven't recived anything \n\n(16:27:53) nouf: i tried to contact you before, and they told me to resend my address with more details and i did\n\n(16:29:41) Momcozy Elysia: Please wait a moment, I am verifying for you.\n\n(16:33:31) Momcozy Elysia: Thank you for your patience. We have checked your order and confirmed that it was not shipped earlier due to an issue at the warehouse. We have now followed up with the warehouse to process your order immediately, and your package is being picked up and will be shipped out as soon as possible.\n\nHere is your tracking number: SFCAA0115551433YQ\n\nOnce shipped, you can track your parcel via this link:\n\nhttps://www.track718.com/en/jijia\n\nWe sincerely apologize for the inconvenience this has caused you.\n\n(16:34:59) Momcozy Elysia: To make up for the waiting time, we would like to offer you a 5% refund on your order after shipment. Would you accept this arrangement? The refund will be credited back to your original payment account.\n\nPlease feel free to contact us if you have any further questions.\n\n(16:35:27) nouf: thank you. \n\n(16:35:39) Momcozy Elysia: We sincerely apologize for any inconvenience this may have caused, and thank you for your understanding.\n\n(16:35:48) nouf: yes, thank you \n\n(16:36:29) Momcozy Elysia: I will keep track of your package and update you on its status via email. We will arrange a 5% refund for you after shipment.😊\n\n(16:37:30) Momcozy Elysia: You're very welcome! 💕"
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{
  "translated_subject": "与 Nouf 的对话",
  "translated_description": "与 Web User 6a0433f54ec461816886bb5b 的对话",
  "translated_agents_notes": "",
  "translated_category_label": "订单与物流::异常导致发货延迟",
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    {
      "conversation_id": "57878590651289",
      "created_at": "2026-05-13T08:47:31Z",
      "sender_type": "unknown",
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      "translated_text": "(16:19:02) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（泌乳咨询及母婴保健）、婴儿监视器 (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n\n(16:19:48) Web User 6a0433f54ec461816886bb5b: 订单状态及物流问题\n\n(16:19:58) Momcozy: 您可以通过在此处输入您的订单号和电子邮件轻松查询您的订单状态和实时发货更新：https://momcozy.com/apps/aftership。请关注您下单时使用的电子邮件——一旦您的包裹发出，我们将向您发送发货通知！有关各地区的预计送达时间，您可以访问：https://momcozy.com/pages/shipping-delivery。如果您找不到信息或有任何疑问，请随时告诉我，我很乐意进一步提供帮助！\n\n(16:24:15) Web User 6a0433f54ec461816886bb5b: 状态显示您的订单正在处理中\n\n(16:24:21) Momcozy: 如果您的订单在 72 小时后仍未发货，您是否需要我为您联系客服代表以获得更多帮助？\n\n(16:24:31) Web User 6a0433f54ec461816886bb5b: 好的，麻烦了\n\n(16:24:38) Momcozy: 为了能尽快为您提供帮助，请问您能提供您的订单号吗？如果您手头没有，也可以分享您下单时使用的电子邮箱地址。谢谢！\n\n(16:24:56) Web User 6a0433f54ec461816886bb5b: JJ1610207\n\n(16:25:04) Momcozy: 我现在正在为您连接我们的客服团队成员——请稍候片刻！\n\n(16:25:05) Momcozy: 请问您的姓名和电子邮箱地址是？\n\n(16:25:56) Web User 6a0433f54ec461816886bb5b: 姓名: nouf\n\n邮箱: smart90@live.co.uk\n\n(16:26:00) Momcozy: 正在转接人工客服。\n\n(16:26:18) Momcozy Elysia: 您好，感谢联系我们！💕\n\n(16:26:31) nouf: 你好\n\n(16:26:52) Momcozy Elysia: 请稍等，我为您查询一下。😊\n\n(16:27:06) nouf: 我的订单有问题，现在快一个月了，我还没收到任何东西\n\n(16:27:53) nouf: 我之前尝试联系过你们，他们让我重新发送带有更多详细信息的地址，我也照做了\n\n(16:29:41) Momcozy Elysia: 请稍候，我正在为您核实。\n\n(16:33:31) Momcozy Elysia: 感谢您的耐心等待。我们已核查您的订单，确认由于仓库问题之前未能发货。我们现在已跟进仓库立即处理您的订单，您的包裹正在揽收中，并将尽快发出。\n\n这是您的物流单号：SFCAA0115551433YQ\n\n发货后，您可以通过此链接追踪您的包裹：\n\nhttps://www.track718.com/en/jijia\n\n对于给您带来的不便，我们深表歉意。\n\n(16:34:59) Momcozy Elysia: 为了弥补您的等待时间，我们希望在发货后为您提供订单金额 5% 的退款。您接受这个安排吗？退款将退回到您的原支付账户。\n\n如果您有任何其他问题，请随时联系我们。\n\n(16:35:27) nouf: 谢谢。\n\n(16:35:39) Momcozy Elysia: 对于由此带来的任何不便，我们诚挚道歉，并感谢您的理解。\n\n(16:35:48) nouf: 好的，谢谢\n\n(16:36:29) Momcozy Elysia: 我会继续关注您的包裹，并通过电子邮件向您更新其状态。我们会在发货后为您安排 5% 的退款。😊\n\n(16:37:30) Momcozy Elysia: 不客气！💕"
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      "sender_type": "internal",
      "author_name": "Web User 6a0433f54ec461816886bb5b",
      "channel": "native_messaging",
      "translated_text": "与 Web User 6a0433f54ec461816886bb5b 的对话"
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      "conversation_id": "57877550161945",
      "created_at": "2026-05-13T08:26:02Z",
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  "chinese_reading_text": "【标题】：与 Nouf 的对话\n【分类】：订单与物流::异常导致发货延迟\n【产品/渠道】：milk pump::Momcozy::Air 1 / Agent\n【客服备注】：无\n【描述】：与 Web User 6a0433f54ec461816886bb5b 的对话\n【对话详情】：\n(2026-05-13 08:26:02) [系统]: 会话开始。\n(2026-05-13 08:26:02) [内部]: 与 Web User 6a0433f54ec461816886bb5b 的对话\n(2026-05-13 08:37:35) [对话记录]: \n- (16:19:02) 客服机器人: 欢迎，请选择支持类型。\n- (16:19:48) 客户 (nouf): 订单状态及物流问题\n- (16:24:15) 客户: 订单显示正在处理中。\n- (16:24:21) 客服机器人: 72小时未发货，是否转接人工？\n- (16:24:31) 客户: 是的。\n- (16:24:56) 客户: 订单号 JJ1610207，邮箱 smart90@live.co.uk\n- (16:26:18) 客服 (Elysia): 您好！\n- (16:27:06) 客户: 快一个月了还没收到东西，之前按要求重新发了详细地址也没用。\n- (16:33:31) 客服 (Elysia): 核实发现因仓库问题导致延迟。现已处理，单号 SFCAA0115551433YQ，可通过 https://www.track718.com/en/jijia 追踪。\n- (16:34:59) 客服 (Elysia): 为了补偿，发货后将提供 5% 的退款。\n- (16:35:48) 客户: 好的，谢谢。\n- (16:36:29) 客服 (Elysia): 会持续通过邮件更新物流状态并在发货后安排退款。\n(2026-05-13 08:37:35) [系统]: 聊天结束。\n(2026-05-13 08:47:31) [系统]: 发送重新互动请求。",
  "translation_notes": [
    "对话文本中包含完整的物流追踪链接和单号。",
    "客服承诺在发货后提供 5% 的补偿性退款。"
  ]
}

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      "body": "(16:19:02) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(16:19:48) Web User 6a0433f54ec461816886bb5b: Order status and logistics issues\n\n(16:19:58) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email here: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping notification once your package is on its way! For estimated delivery times by region, you can visit: https://momcozy.com/pages/shipping-delivery. If you can’t find your information or have any questions, just let me know and I’ll be happy to help further!\n\n(16:24:15) Web User 6a0433f54ec461816886bb5b: the status says your order is being processed \n\n(16:24:21) Momcozy: If your order hasn’t shipped after 72 hours, would you like me to connect you with a customer service representative for more help?\n\n(16:24:31) Web User 6a0433f54ec461816886bb5b: yes please \n\n(16:24:38) Momcozy: To help you as quickly as possible, could you please provide your order number? If you don’t have it handy, you can also share the email address you used when placing your order. Thank you!\n\n(16:24:56) Web User 6a0433f54ec461816886bb5b: JJ1610207\n\n(16:25:04) Momcozy: I'm connecting you with one of our lovely customer service team members right now—please hang tight for just a moment!\n\n(16:25:05) Momcozy: Could you please let me know your name and email address?\n\n(16:25:56) Web User 6a0433f54ec461816886bb5b: name: nouf\n\nemail: smart90@live.co.uk\n\n(16:26:00) Momcozy: Transferring to a human agent.\n\n(16:26:18) Momcozy Elysia: Hi, thank you for contacting us!💕\n\n(16:26:31) nouf: hello \n\n(16:26:52) Momcozy Elysia: Allow me a moment to check that for you.😊\n\n(16:27:06) nouf: i have an issue with my order, now it's almoust a month and i haven't recived anything \n\n(16:27:53) nouf: i tried to contact you before, and they told me to resend my address with more details and i did\n\n(16:29:41) Momcozy Elysia: Please wait a moment, I am verifying for you.\n\n(16:33:31) Momcozy Elysia: Thank you for your patience. We have checked your order and confirmed that it was not shipped earlier due to an issue at the warehouse. We have now followed up with the warehouse to process your order immediately, and your package is being picked up and will be shipped out as soon as possible.\n\nHere is your tracking number: SFCAA0115551433YQ\n\nOnce shipped, you can track your parcel via this link:\n\nhttps://www.track718.com/en/jijia\n\nWe sincerely apologize for the inconvenience this has caused you.\n\n(16:34:59) Momcozy Elysia: To make up for the waiting time, we would like to offer you a 5% refund on your order after shipment. Would you accept this arrangement? The refund will be credited back to your original payment account.\n\nPlease feel free to contact us if you have any further questions.\n\n(16:35:27) nouf: thank you. \n\n(16:35:39) Momcozy Elysia: We sincerely apologize for any inconvenience this may have caused, and thank you for your understanding.\n\n(16:35:48) nouf: yes, thank you \n\n(16:36:29) Momcozy Elysia: I will keep track of your package and update you on its status via email. We will arrange a 5% refund for you after shipment.😊\n\n(16:37:30) Momcozy Elysia: You're very welcome! 💕",
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      "body": "(16:19:02) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(16:19:48) Web User 6a0433f54ec461816886bb5b: Order status and logistics issues\n(16:19:58) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email here: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order—we’ll send you a shipping notification once your package is on its way! For estimated delivery times by region, you can visit: https://momcozy.com/pages/shipping-delivery. If you can’t find your information or have any questions, just let me know and I’ll be happy to help further!\n(16:24:15) Web User 6a0433f54ec461816886bb5b: the status says your order is being processed \n(16:24:21) Momcozy: If your order hasn’t shipped after 72 hours, would you like me to connect you with a customer service representative for more help?\n(16:24:31) Web User 6a0433f54ec461816886bb5b: yes please \n(16:24:38) Momcozy: To help you as quickly as possible, could you please provide your order number? If you don’t have it handy, you can also share the email address you used when placing your order. Thank you!\n(16:24:56) Web User 6a0433f54ec461816886bb5b: JJ1610207\n(16:25:04) Momcozy: I'm connecting you with one of our lovely customer service team members right now—please hang tight for just a moment!\n(16:25:05) Momcozy: Could you please let me know your name and email address?\n(16:25:56) Web User 6a0433f54ec461816886bb5b: name: nouf\nemail: smart90@live.co.uk\n(16:26:00) Momcozy: Transferring to a human agent.\n(16:26:18) Momcozy Elysia: Hi, thank you for contacting us!💕\n(16:26:31) nouf: hello \n(16:26:52) Momcozy Elysia: Allow me a moment to check that for you.😊\n(16:27:06) nouf: i have an issue with my order, now it's almoust a month and i haven't recived anything \n(16:27:53) nouf: i tried to contact you before, and they told me to resend my address with more details and i did\n(16:29:41) Momcozy Elysia: Please wait a moment, I am verifying for you.\n(16:33:31) Momcozy Elysia: Thank you for your patience. We have checked your order and confirmed that it was not shipped earlier due to an issue at the warehouse. We have now followed up with the warehouse to process your order immediately, and your package is being picked up and will be shipped out as soon as possible.\nHere is your tracking number: SFCAA0115551433YQ\nOnce shipped, you can track your parcel via this link:\nhttps://www.track718.com/en/jijia\nWe sincerely apologize for the inconvenience this has caused you.\n(16:34:59) Momcozy Elysia: To make up for the waiting time, we would like to offer you a 5% refund on your order after shipment. Would you accept this arrangement? The refund will be credited back to your original payment account.\nPlease feel free to contact us if you have any further questions.\n(16:35:27) nouf: thank you. \n(16:35:39) Momcozy Elysia: We sincerely apologize for any inconvenience this may have caused, and thank you for your understanding.\n(16:35:48) nouf: yes, thank you \n(16:36:29) Momcozy Elysia: I will keep track of your package and update you on its status via email. We will arrange a 5% refund for you after shipment.😊\n(16:37:30) Momcozy Elysia: You're very welcome! 💕",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(16:19:02) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(16:19:48) Web User 6a0433f54ec461816886bb5b: Order status and logistics issues\n<br>(16:19:58) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email here: <a href=\"https://momcozy.com/apps/aftership\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/apps/aftership</a>. Please keep an eye on the email you used when placing your order—we’ll send you a shipping notification once your package is on its way! For estimated delivery times by region, you can visit: <a href=\"https://momcozy.com/pages/shipping-delivery\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/pages/shipping-delivery</a>. If you can’t find your information or have any questions, just let me know and I’ll be happy to help further!\n<br>(16:24:15) Web User 6a0433f54ec461816886bb5b: the status says your order is being processed \n<br>(16:24:21) Momcozy: If your order hasn’t shipped after 72 hours, would you like me to connect you with a customer service representative for more help?\n<br>(16:24:31) Web User 6a0433f54ec461816886bb5b: yes please \n<br>(16:24:38) Momcozy: To help you as quickly as possible, could you please provide your order number? If you don’t have it handy, you can also share the email address you used when placing your order. Thank you!\n<br>(16:24:56) Web User 6a0433f54ec461816886bb5b: JJ1610207\n<br>(16:25:04) Momcozy: I'm connecting you with one of our lovely customer service team members right now—please hang tight for just a moment!\n<br>(16:25:05) Momcozy: Could you please let me know your name and email address?\n<br>(16:25:56) Web User 6a0433f54ec461816886bb5b: name: nouf\n<br>email: <a href=\"mailto:smart90@live.co.uk\" rel=\"noreferrer\">smart90@live.co.uk</a>\n<br>(16:26:00) Momcozy: Transferring to a human agent.\n<br>(16:26:18) Momcozy Elysia: Hi, thank you for contacting us!💕\n<br>(16:26:31) nouf: hello \n<br>(16:26:52) Momcozy Elysia: Allow me a moment to check that for you.😊\n<br>(16:27:06) nouf: i have an issue with my order, now it's almoust a month and i haven't recived anything \n<br>(16:27:53) nouf: i tried to contact you before, and they told me to resend my address with more details and i did\n<br>(16:29:41) Momcozy Elysia: Please wait a moment, I am verifying for you.\n<br>(16:33:31) Momcozy Elysia: Thank you for your patience. We have checked your order and confirmed that it was not shipped earlier due to an issue at the warehouse. We have now followed up with the warehouse to process your order immediately, and your package is being picked up and will be shipped out as soon as possible.\n<br>Here is your tracking number: SFCAA0115551433YQ\n<br>Once shipped, you can track your parcel via this link:\n<br><a href=\"https://www.track718.com/en/jijia\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.track718.com/en/jijia</a>\n<br>We sincerely apologize for the inconvenience this has caused you.\n<br>(16:34:59) Momcozy Elysia: To make up for the waiting time, we would like to offer you a 5% refund on your order after shipment. Would you accept this arrangement? The refund will be credited back to your original payment account.\n<br>Please feel free to contact us if you have any further questions.\n<br>(16:35:27) nouf: thank you. \n<br>(16:35:39) Momcozy Elysia: We sincerely apologize for any inconvenience this may have caused, and thank you for your understanding.\n<br>(16:35:48) nouf: yes, thank you \n<br>(16:36:29) Momcozy Elysia: I will keep track of your package and update you on its status via email. We will arrange a 5% refund for you after shipment.😊\n<br>(16:37:30) Momcozy Elysia: You're very welcome! 💕</p></div>",
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