更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254256",
"subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
"description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T08:00:32Z",
"updated_at": "2026-05-13T08:00:32Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Customer Communications: IB\nIssue Details: 1* Unable to turn on\nResolution Offered: \nCustomer Responses: cx agreed\nFollow-up Actions: None\nEscalation Details: N/A",
"agents_notes": "Customer Communications: IB\nIssue Details: 1* Unable to turn on\nResolution Offered: \nCustomer Responses: cx agreed\nFollow-up Actions: None\nEscalation Details: N/A",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57876771200921",
"type": "Comment",
"created_at": "2026-05-13T08:00:32Z",
"author_id": "52408528406809",
"author_name": "RT-Abnormal Order Group-Terrence",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "📦 Momcozy 换货派送确认与跟进",
"translated_description": "您好，\n\n希望这封邮件对您有所帮助。\n\n我们正在跟进您最近的换货事宜。根据承运商的信息，您的包裹已被标记为已妥投，我们想确认您是否已顺利收到。\n\n如果您已收到换货产品，是否有机会开始使用了？目前使用效果如何？如果您发现任何问题或有任何不妥之处，请随时与我们联系——我们希望确保一切都为您完美运作。\n\n在 Momcozy，您的满意是我们的首要任务。我们的团队致力于确保每一件产品和每一次体验都能达到您的期望，我们随时准备为您解决任何疑问或顾虑。\n\n⭐ 如果您对我们的产品和服务感到满意，若您能在 Trustpilot 上分享几句话，我们将不胜感激。您诚实的反馈能帮助其他家长了解预期情况，并支持我们的小团队。您可以在此处留下您的评价：\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\n再次感谢您选择 Momcozy。我们期待收到您的回复，并祝您和您的家人一切顺利。💕\n\n诚挚问候，\nMomcozy 客户服务团队",
"translated_agents_notes": "客户沟通：IB (入站)\n问题详情：1* 无法开机\n提议方案：\n客户回应：cx（客户）已同意\n后续行动：无\n上报详情：不适用",
"translated_category_label": "报告::Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57876771200921",
"created_at": "2026-05-13T08:00:32Z",
"sender_type": "agent",
"author_name": "RT-Abnormal Order Group-Terrence",
"channel": "web",
"translated_text": "您好，\n \n希望这封邮件对您有所帮助。 \n \n我们正在跟进您最近的换货事宜。根据承运商的信息，您的包裹已被标记为已妥投，我们想确认您是否已顺利收到。\n \n如果您已收到换货产品，是否有机会开始使用了？目前使用效果如何？如果您发现任何问题或有任何不妥之处，请随时与我们联系——我们希望确保一切都为您完美运作。\n \n在 Momcozy，您的满意是我们的首要任务。我们的团队致力于确保每一件产品和每一次体验都能达到您的期望，我们随时准备为您解决任何疑问或顾虑。\n \n⭐ 如果您对我们的产品和服务感到满意，若您能在 Trustpilot 上分享几句话，我们将不胜感激。您诚实的反馈能帮助其他家长了解预期情况，并支持我们的小团队。您可以在此处留下您的评价：\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \n再次感谢您选择 Momcozy。我们期待收到您的回复，并祝您和您的家人一切顺利。💕 \n \n诚挚问候，\nMomcozy 客户服务团队"
}
],
"chinese_reading_text": "【标题】📦 Momcozy 换货派送确认与跟进\n【既有分类】报告::Trustpilot 评价\n【产品信息】吸奶器::Momcozy::Air 1\n【客服备注】客户沟通为入站(IB)；问题为无法开机；客户已同意方案；无后续动作。\n【描述翻译】客服主动跟进换货包裹的妥投情况，询问使用体验并引导客户在 Trustpilot 平台撰写好评。\n【会话记录】\n[2026-05-13 agent] RT-Abnormal Order Group-Terrence: 向客户发送跟进邮件，确认收到换货并邀请进行评价，附带了 Trustpilot 链接。",
"translation_notes": [
"cx 为客服术语 customer 的缩写，已翻译为‘客户’",
"IB 为 Inbound 的缩写，指客户主动发起的入站沟通"
]
}
ticket_raw_json
{
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"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "Customer Communications: IB\nIssue Details: 1* Unable to turn on\nResolution Offered: \nCustomer Responses: cx agreed\nFollow-up Actions: None\nEscalation Details: N/A"
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"custom_status_id": 32358772424217,
"ticket_id": 1254256,
"assignee_id": 52408528406809,
"created": "2026-05-13T08:00:32Z",
"subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": "Customer Communications: IB\nIssue Details: 1* Unable to turn on\nResolution Offered: \nCustomer Responses: cx agreed\nFollow-up Actions: None\nEscalation Details: N/A",
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"ticket": {
"id": 1254256,
"subject": "📦 Momcozy Replacement Deliv...",
"description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254256.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57876771200921,
"body": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T08:00:32Z",
"author_id": 52408528406809,
"public": true
}
}
}
conversation_raw_json
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"id": 57876771200921,
"type": "Comment",
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"body": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well. <br> <br>We are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.<br> <br>If you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.<br> <br>At Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.<br> <br>⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:<br><a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com\"><strong>https://www.trustpilot.com/evaluate/momcozy.com</strong></a><br> <br>Thank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 <br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
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"via": {
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"to": {
"address": "redi.guri14@yahoo.com",
"name": "Redi Guri"
},
"from": {
"ticket_id": 1038934,
"subject": "My pomp stopped working suddenly",
"channel": "email"
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"rel": "follow_up"
}
},
"created_at": "2026-05-13T08:00:32Z",
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