提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254213",
"subject": "Fwd:",
"description": "This is a follow-up to your previous request #1219875 \"Numero tiket128610\"\n\nTamara\n\n---------- Forwarded message ---------\nDe: Tamy Fdez Villar \nDate: jue, 30 abr 2026, 15:29\nSubject:\nTo: Momcozy support \n\nNumero tiket128610",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T07:44:38Z",
"updated_at": "2026-05-14T03:02:25Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Unknown VOC",
"category_value": "unknown_voc_",
"category_zh": "未知客户反馈"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2
}
},
"messages": [
{
"conversation_id": "57901884218905",
"type": "Comment",
"created_at": "2026-05-14T03:02:25Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi Tamy,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57876165991833",
"type": "Comment",
"created_at": "2026-05-13T07:44:38Z",
"author_id": "55600382713369",
"author_name": "Tamy Fdez Villar",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1219875 \"Numero tiket128610\" Tamara \n ---------- Forwarded message ---------\nDe: Tamy Fdez Villar \nDate: jue, 30 abr 2026, 15:29\nSubject: \nTo: Momcozy support \n \n\n Numero tiket128610"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__others",
"name": "B2B::Others"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "unknown_voc_",
"name": "Unknown VOC"
}
],
"custom_status_id": 32358758515353,
"ticket_id": 1254213,
"assignee_id": null,
"created": "2026-05-13T07:44:38Z",
"subject": "Fwd:",
"support_type": "Agent",
"32685292044825": "B2B::Others",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": null,
"34154549939865": "Unknown VOC",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__others",
"name": "B2B::Others"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "unknown_voc_",
"name": "Unknown VOC"
}
],
"ticket": {
"id": 1254213,
"subject": "Fwd:",
"description": "This is a follow-up to your previous request #1219875 \"Numero tiket128610\"\n\nTamara\n\n---------- Forwarded message ---------\nDe: Tamy Fdez Villar <tamyfdezvillar@gmail.com>\nDate: jue, 30 abr 2026, 15:29\nSubject:\nTo: Momcozy support <support@momcozy.com>\n\n\nNumero tiket128610",
"is_group_public": true,
"status": "open",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254213.json",
"custom_status_id": 32358758515353,
"brand_id": 32404259465241,
"last_comment": {
"id": 57901884218905,
"body": "Hi Tamy,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-14T03:02:25Z",
"author_id": 50761867876761,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57901884218905,
"type": "Comment",
"author_id": 50761867876761,
"body": "Hi Tamy,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Tamy,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Tamy,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57901884218777,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "tamyfdezvillar@gmail.com",
"name": "Tamy Fdez Villar"
},
"rel": null
}
},
"created_at": "2026-05-14T03:02:25Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57876165991833,
"type": "Comment",
"author_id": 55600382713369,
"body": "This is a follow-up to your previous request #1219875 \"Numero tiket128610\"\n\nTamara\n\n\n---------- Forwarded message ---------\nDe: **Tamy Fdez Villar** <tamyfdezvillar@gmail.com>\nDate: jue, 30 abr 2026, 15:29\nSubject:\nTo: Momcozy support <support@momcozy.com>\n\n\n\n\nNumero tiket128610",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1219875\" target=\"_blank\" rel=\"ticket\">#1219875</a> \"Numero tiket128610\"</div><div dir=\"auto\">Tamara</div><br><div><div dir=\"ltr\">---------- Forwarded message ---------<br>De: <strong dir=\"auto\">Tamy Fdez Villar</strong> <span dir=\"auto\"><<a href=\"mailto:tamyfdezvillar@gmail.com\" rel=\"noreferrer\">tamyfdezvillar@gmail.com</a>></span><br>Date: jue, 30 abr 2026, 15:29<br>Subject: <br>To: Momcozy support <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>><br></div><br><br><div dir=\"auto\">Numero tiket128610</div>\n</div></div>",
"plain_body": "This is a follow-up to your previous request #1219875 \"Numero tiket128610\" Tamara \n ---------- Forwarded message ---------\nDe: Tamy Fdez Villar <tamyfdezvillar@gmail.com>\nDate: jue, 30 abr 2026, 15:29\nSubject: \nTo: Momcozy support <support@momcozy.com>\n \n\n Numero tiket128610",
"public": true,
"attachments": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57876165994905.json",
"id": 57876165994905,
"file_name": "1000450501.jpg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/RMSRKw0yN3F0Ml1zUplB1bcYR/?name=1000450501.jpg",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/RMSRKw0yN3F0Ml1zUplB1bcYR/?name=1000450501.jpg",
"content_type": "image/jpeg",
"size": 3048580,
"width": null,
"height": null,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57876214162713.json",
"id": 57876214162713,
"file_name": "1000450501_thumb.jpg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/v0kcXJzDtI5yo4aK67wf0yw8D/?name=1000450501_thumb.jpg",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/v0kcXJzDtI5yo4aK67wf0yw8D/?name=1000450501_thumb.jpg",
"content_type": "image/jpeg",
"size": 2961,
"width": 80,
"height": 60,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "not_scanned"
}
]
},
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57876166003353.json",
"id": 57876166003353,
"file_name": "1000445606.jpg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/Cxiw6crJnci1eSu5wIXJX5JtE/?name=1000445606.jpg",
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}
]
}
],
"audit_id": 57876165991705,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {},
"from": {
"ticket_id": 1219875,
"subject": "",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T07:44:38Z",
"metadata": {
"system": {
"message_id": "<CAPocfHGWQBCHie0FPQqvvPDXB+53=N9yLyvPEyBde_0zrZhGFw@mail.gmail.com>",
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},
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}
}
],
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{
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"url": "https://rootglobal.zendesk.com/api/v2/users/50761867876761.json",
"name": "RT-CD-Smartpump-Chailyn",
"email": "chailyn.xiong@rootglobal.net",
"created_at": "2025-09-17T03:05:51Z",
"updated_at": "2026-05-14T03:01:34Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
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"photo": null,
"locale_id": 1,
"locale": "en-US",
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"role": "agent",
"verified": true,
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"tags": [],
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"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:48:37Z",
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"signature": "",
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"notes": "",
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"default_group_id": 54187686127513,
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"weight_information": null,
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"appid": null
},
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},
{
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"url": "https://rootglobal.zendesk.com/api/v2/users/55600382713369.json",
"name": "Tamy Fdez Villar",
"email": "tamyfdezvillar@gmail.com",
"created_at": "2026-03-01T20:42:00Z",
"updated_at": "2026-05-13T07:44:38Z",
"time_zone": "Asia/Hong_Kong",
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],
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"count": 2
}