提取后的分类输入 JSON
{
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"ticket_id": "1254210",
"subject": "m9 wearable pumps",
"description": "Hi Momcozy, \n\nI have the m9 wearable pumps, only had for 2.5 months. \na piece where the containers and the valve connect broke off, picture attached for reference. Is this covered under warranty? \n\nThank you in advance for your support.",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T07:43:45Z",
"updated_at": "2026-05-14T02:48:54Z"
},
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"agents_notes_label": "5/14- 1* flange buckle broken",
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"category_name": "CPI::Parts crack or break",
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"category_zh": "配件开裂或断裂"
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"created_at": "2026-05-14T02:48:54Z",
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"text": "Hello,\n \nThank you for reaching out and sharing the photo.\n \nI'm really sorry to hear about the issue with your M9 wearable pump. To assist you further, could you please provide your order number, the sales platform where you purchased the pump, and the UDI (Unique Device Identifier) found on the bottom of the box? You can scan the QR code next to the production date and serial number on the box to get the UDI. If you no longer have the box, please scan the QR code on the bottom of the device to find the serial number. \n \nLooking forward to your reply so we can resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
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"created_at": "2026-05-13T07:43:45Z",
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"author_name": "Alyssa",
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"text": "Hi Momcozy, \n I have the m9 wearable pumps, only had for 2.5 months. a piece where the containers and the valve connect broke off, picture attached for reference. Is this covered under warranty? \n Thank you in advance for your support."
}
]
}
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"ticket": {
"id": 1254210,
"subject": "m9 wearable pumps",
"description": "Hi Momcozy, \n\n\nI have the m9 wearable pumps, only had for 2.5 months. \na piece where the containers and the valve connect broke off, picture attached for reference. Is this covered under warranty? \n\nThank you in advance for your support.",
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"body": "Hello,\n \nThank you for reaching out and sharing the photo.\n \nI'm really sorry to hear about the issue with your M9 wearable pump. To assist you further, could you please provide your order number, the sales platform where you purchased the pump, and the UDI (Unique Device Identifier) found on the bottom of the box? You can scan the QR code next to the production date and serial number on the box to get the UDI. If you no longer have the box, please scan the QR code on the bottom of the device to find the serial number. \n \nLooking forward to your reply so we can resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-14T02:48:54Z",
"author_id": 43365731835033,
"public": true
}
}
}
conversation_raw_json
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"body": "Hello,\n\nThank you for reaching out and sharing the photo.\n\nI'm really sorry to hear about the issue with your M9 wearable pump. To assist you further, could you please provide your order number, the sales platform where you purchased the pump, and the UDI (Unique Device Identifier) found on the bottom of the box? You can scan the QR code next to the production date and serial number on the box to get the UDI. If you no longer have the box, please scan the QR code on the bottom of the device to find the serial number.\n\nLooking forward to your reply so we can resolve this for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out and sharing the photo.<br> <br>I'm really sorry to hear about the issue with your M9 wearable pump. To assist you further, could you please provide your order number, the sales platform where you purchased the pump, and the UDI (Unique Device Identifier) found on the bottom of the box? You can scan the QR code next to the production date and serial number on the box to get the UDI. If you no longer have the box, please scan the QR code on the bottom of the device to find the serial number. <br> <br>Looking forward to your reply so we can resolve this for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for reaching out and sharing the photo.\n \nI'm really sorry to hear about the issue with your M9 wearable pump. To assist you further, could you please provide your order number, the sales platform where you purchased the pump, and the UDI (Unique Device Identifier) found on the bottom of the box? You can scan the QR code next to the production date and serial number on the box to get the UDI. If you no longer have the box, please scan the QR code on the bottom of the device to find the serial number. \n \nLooking forward to your reply so we can resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team",
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"address": "alyssa.dimatulac@gmail.com",
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"body": "Hi Momcozy,\n\n\nI have the m9 wearable pumps, only had for 2.5 months.\n\na piece where the containers and the valve connect broke off, picture attached for reference. Is this covered under warranty?\n\n\n\nThank you in advance for your support.\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi Momcozy, <div dir=\"auto\"><br></div><div dir=\"auto\">I have the m9 wearable pumps, only had for 2.5 months. </div><div dir=\"auto\">a piece where the containers and the valve connect broke off, picture attached for reference. Is this covered under warranty? </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you in advance for your support. <div><img src=\"https://rootglobal.zendesk.com/attachments/token/PS6QAh04oL8a1pppFsxkfdCQp/?name=IMG_9937.jpeg\" style=\"max-width: 100%;\"></div></div></div>",
"plain_body": "Hi Momcozy, \n I have the m9 wearable pumps, only had for 2.5 months. a piece where the containers and the valve connect broke off, picture attached for reference. Is this covered under warranty? \n Thank you in advance for your support. ",
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