提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254191",
"subject": "Re: Momcozy Re: Technical Support Request - Power Button Malfunction (Momcozy Air 1)",
"description": "This is a follow-up to your previous request #1216246 \"Technical Support Request -...\"\n\nHi there \nNow the right motor is in responsive\nHere is the photo of the order from my baby shower guest as well\n\nGabriela O.",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T07:33:30Z",
"updated_at": "2026-05-14T02:43:26Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::Auto power on",
"category_value": "cpi__auto_power_on",
"category_zh": "自动开机"
},
"channel_summary": {
"local_channel": "Agent",
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"email": 1
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"messages": [
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"conversation_id": "57901194420121",
"type": "Comment",
"created_at": "2026-05-14T02:43:26Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
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"text": "Hi Gabriela,\n \nThank you for letting us know the right motor is still malfunctioning. We totally understand your inconvenience, and we will arrange a full set replacement for you right away.\n \nWe have noted down your complete shipping information. Your new breast pump will be shipped within 1-2 working days, and delivery will take about 3-7 business days after dispatch. You can reach out to us after 2 days to get your tracking number anytime.\n \nWe will send you the return label in the following days. Please send back the faulty device after you receive the new replacement.\n \nFeel free to contact us anytime if you have any other questions. Thank you so much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊"
},
{
"conversation_id": "57886113365145",
"type": "Comment",
"created_at": "2026-05-13T13:10:34Z",
"author_id": "57435450456217",
"author_name": "Gabriela Ortiz",
"author_role": "end-user",
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"text": "The right motor is not working it is still having issues. Unfortunately will need a replacement. \n My shipping information is Name: Gabriela Ortiz Street Address: 3140 Lelia Pl City: Marina State: California Zip code: 93933 \n Primary Contact: 8318770777 Secondary: 8312776005 \n\n Gabriela O."
},
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"conversation_id": "57880265459481",
"type": "Comment",
"created_at": "2026-05-13T09:35:35Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
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"text": "Hi Gabriela,\n \nCould you please let us know if your right motor has returned to normal function now?\n \nIf it still has issues like malfunctioning or turning on by itself, please provide your full shipping details below and confirm whether you are willing to send the faulty pump back. We can send you a free return label and arrange the replacement shipment for you.\n \nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nBest regards,\nMomcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-13T07:33:30Z",
"author_id": "57435450456217",
"author_name": "Gabriela Ortiz",
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"text": "Hi there Now the right motor is in responsive Here is the photo of the order from my baby shower guest as well\n \n\n Gabriela O. \n On Wed, Apr 29, 2026 at 9:26 PM Meredith (Momcozy support) wrote:\n \n \n \n\n \n \n \n \n Hello Gabriela,\n \nIn order to assist you further, we require the original order number to access its details and warranty status. Unfortunately, our system only allows us to work with the original order and I don't have the authority to bypass this.\n \nSince the product was a gift, we kindly ask that you reach out to the original purchaser to obtain the order number associated with the purchase.\n \nWe completely understand that sometimes the order number may not be readily available. In such cases, while we're unable to access the original purchase details, we’d be happy to offer you a $50 cash discount code as a goodwill gesture.\n \nIf you'd like to accept this offer, please share your full name and email address so we can send the code directly to you.\n \nWe appreciate your understanding and look forward to hearing back from you. Thank you so much for your cooperation and understanding.\n \nBest regards,\nMomcozy Customer Support Team\n\n \n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On April 30, 2026 at 2:59:29 AM UTC, Gabriela Ortiz gabriela.a.ortiz95@gmail.com wrote:\n \n Hi there, This was actually gifted to me at my baby shower!\n\n Gabriela O. \n \n On Wed, Apr 29, 2026 at 5:06 PM Meredith (Momcozy support) wrote:\n \n \n \n\n \n \n \n \n Hello Gabriela,\n\nThank you so much for reaching out to us, and we truly appreciate your patience as we work to resolve this for you. We're genuinely sorry for the inconvenience, and our goal is to make things right.\n \n📋 INFORMATION WE NEED FROM YOU:\n \nPurchase Information:\n→ Order number/ Receipt/ Invoice\n \n💡 Care Tips From Our Product Specialists:\nFor Hygiene & Longevity: After each use, please disassemble and clean all accessories to prevent milk residue from clogging the parts. Gently wipe the motor with a dry cloth, but avoid washing or disinfecting it to prevent water from getting inside.\n \nFor Optimal Performance: We recommend sitting in an upright position while pumping. Leaning back can sometimes cause milk to flow back into the tubing. Once finished, turn off the pump before detaching it. Always remove the motor before pouring your milk to prevent accidental spills.\n \nFor Safe Storage: When on the go, use a dedicated storage bag to protect your pump from bumps and falls, keeping internal components safe and secure.\n \nWe truly appreciate your understanding and are here to ensure you have a much better experience moving forward.\n \nBest regards, \nMomcozy Customer Support Team\n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On April 29, 2026 at 6:41:18 AM UTC, Gabriela Ortiz gabriela.a.ortiz95@gmail.com wrote:\n \n \n \n Dear Momcozy Support Team, \n I am reaching out to report a technical issue with the left motor of my Momcozy Air 1 wearable breast pump. \n The power button on the left pump is completely unresponsive. While I can currently control the device via the Momcozy app, the pump frequently turns itself back on automatically without manual input. I have already tried letting the battery drain completely to reset the unit, but the power button remains non-functional. \n Important Details: \n • Usage: I have only been using the pumps 3-4 times daily for 5 days. \n • Condition: There has been no milk overflow or liquid damage to the motor. \n • Comparison: The right pump is working perfectly. \n • Software: The firmware is up to date (Version 72). \n Device Information: \n • SN: AIR1BP334NRDBE10031A6630F5CW1215173 \n • MAC: DB:E1:00:31:A6:63 \n As I am currently navigating the newborn phase, having a reliable pump is essential for my daily routine. Could you please advise on the next steps for a replacement or repair under warranty? \n I look forward to your assistance! \n Best, Gabriela O. Phone: 831-877-0777 \n \n \n\n[LYWL19-N326J]\n\n \n \n \n\n[LYWL19-N326J]"
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"body": "Hi Gabriela,\n\nThank you for letting us know the right motor is still malfunctioning. We totally understand your inconvenience, and we will arrange a full set replacement for you right away.\n\nWe have noted down your complete shipping information. Your new breast pump will be shipped within 1-2 working days, and delivery will take about 3-7 business days after dispatch. You can reach out to us after 2 days to get your tracking number anytime.\n\nWe will send you the return label in the following days. Please send back the faulty device after you receive the new replacement.\n\nFeel free to contact us anytime if you have any other questions. Thank you so much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team\n\n* * *\n***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Gabriela,<br> <br>Thank you for letting us know the right motor is still malfunctioning. We totally understand your inconvenience, and we will arrange a full set replacement for you right away.<br> <br>We have noted down your complete shipping information. Your new breast pump will be shipped within 1-2 working days, and delivery will take about 3-7 business days after dispatch. You can reach out to us after 2 days to get your tracking number anytime.<br> <br>We will send you the return label in the following days. Please send back the faulty device after you receive the new replacement.<br> <br>Feel free to contact us anytime if you have any other questions. Thank you so much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br><hr>***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊<br></div>",
"plain_body": "Hi Gabriela,\n \nThank you for letting us know the right motor is still malfunctioning. We totally understand your inconvenience, and we will arrange a full set replacement for you right away.\n \nWe have noted down your complete shipping information. Your new breast pump will be shipped within 1-2 working days, and delivery will take about 3-7 business days after dispatch. You can reach out to us after 2 days to get your tracking number anytime.\n \nWe will send you the return label in the following days. Please send back the faulty device after you receive the new replacement.\n \nFeel free to contact us anytime if you have any other questions. Thank you so much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team\n ***Please note: Your ticket may be automatically closed by the system, but don't worry. Just because your ticket is closed doesn't mean your issue has been resolved. If you have any questions or concerns, please feel free to contact us. 😊",
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"body": "The right motor is not working it is still having issues.\n\nUnfortunately will need a replacement.\n\n\n\nMy shipping information is\n\nName: Gabriela Ortiz\n\nStreet Address: 3140 Lelia Pl\n\nCity: Marina\n\nState: California\n\nZip code: 93933\n\n\n\nPrimary Contact: 8318770777\n\nSecondary: 8312776005\n\n\n\n\nGabriela O.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">The right motor is not working it is still having issues. </div><div dir=\"auto\">Unfortunately will need a replacement.</div><div dir=\"auto\"><br></div><div dir=\"auto\">My shipping information is </div><div dir=\"auto\">Name: Gabriela Ortiz</div><div dir=\"auto\">Street Address: 3140 Lelia Pl</div><div dir=\"auto\">City: Marina</div><div dir=\"auto\">State: California</div><div dir=\"auto\">Zip code: 93933</div><div dir=\"auto\"><br></div><div dir=\"auto\">Primary Contact: 8318770777</div><div dir=\"auto\">Secondary: 8312776005</div><div><br><br><div><div dir=\"ltr\"><div dir=\"ltr\"><div dir=\"auto\"><font size=\"4\">Gabriela O.</font></div></div></div></div></div><div><div></div></div></div>",
"plain_body": "The right motor is not working it is still having issues. Unfortunately will need a replacement. \n My shipping information is Name: Gabriela Ortiz Street Address: 3140 Lelia Pl City: Marina State: California Zip code: 93933 \n Primary Contact: 8318770777 Secondary: 8312776005 \n\n Gabriela O.",
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"body": "Hi Gabriela,\n\nCould you please let us know if your right motor has returned to normal function now?\n\nIf it still has issues like malfunctioning or turning on by itself, please provide your full shipping details below and confirm whether you are willing to send the faulty pump back. We can send you a free return label and arrange the replacement shipment for you.\n\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Gabriela,<br> <br>Could you please let us know if your right motor has returned to normal function now?<br> <br>If it still has issues like malfunctioning or turning on by itself, please provide your full shipping details below and confirm whether you are willing to send the faulty pump back. We can send you a free return label and arrange the replacement shipment for you.<br> <br>Name:<br>Street Address:<br>City:<br>State:<br>Country:<br>Zipcode:<br>Contact number:<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Gabriela,\n \nCould you please let us know if your right motor has returned to normal function now?\n \nIf it still has issues like malfunctioning or turning on by itself, please provide your full shipping details below and confirm whether you are willing to send the faulty pump back. We can send you a free return label and arrange the replacement shipment for you.\n \nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi there\n\nNow the right motor is in responsive\n\nHere is the photo of the order from my baby shower guest as well\n\n \n\n\n\n\nGabriela O.\n\n\n\nOn Wed, Apr 29, 2026 at 9:26 PM Meredith (Momcozy support) <support@momcozy.com> wrote:\n\n> Hello Gabriela,\n>\n> In order to assist you further, we require the original order number to access its details and warranty status. Unfortunately, our system only allows us to work with the original order and I don't have the authority to bypass this.\n>\n> Since the product was a gift, we kindly ask that you reach out to the original purchaser to obtain the **order number** associated with the purchase.\n>\n> We completely understand that sometimes the order number may not be readily available. In such cases, while we're unable to access the original purchase details, we’d be happy to offer you a **$50 cash discount code** as a goodwill gesture.\n>\n> If you'd like to accept this offer, please share your **full name and email address** so we can send the code directly to you.\n>\n> We appreciate your understanding and look forward to hearing back from you. Thank you so much for your cooperation and understanding.\n>\n> Best regards,\n> Momcozy Customer Support Team\n>\n>\n>\n>\n>\n> This email is a service from Momcozy. Delivered by Zendesk\n>\n>\n> On April 30, 2026 at 2:59:29 AM UTC, Gabriela Ortiz gabriela.a.ortiz95@gmail.com wrote:\n>\n> > Hi there,\n> >\n> > This was actually gifted to me at my baby shower!\n> >\n> >\n> > Gabriela O.\n> >\n> >\n> >\n> >\n> >\n> > On Wed, Apr 29, 2026 at 5:06 PM Meredith (Momcozy support) <support@momcozy.com> wrote:\n>\n> > > Hello Gabriela,\n> > >\n> > > Thank you so much for reaching out to us, and we truly appreciate your patience as we work to resolve this for you. We're genuinely sorry for the inconvenience, and our goal is to make things right.\n> > >\n> > > **📋 INFORMATION WE NEED FROM YOU:**\n> > >\n> > > **Purchase Information:**\n> > > → Order number/ Receipt/ Invoice\n> > >\n> > > **💡 Care Tips From Our Product Specialists:**\n> > > **For Hygiene & Longevity:** After each use, please disassemble and clean all accessories to prevent milk residue from clogging the parts. Gently wipe the motor with a dry cloth, but avoid washing or disinfecting it to prevent water from getting inside.\n> > >\n> > > **For Optimal Performance:** We recommend sitting in an upright position while pumping. Leaning back can sometimes cause milk to flow back into the tubing. Once finished, turn off the pump before detaching it. Always remove the motor before pouring your milk to prevent accidental spills.\n> > >\n> > > **For Safe Storage:** When on the go, use a dedicated storage bag to protect your pump from bumps and falls, keeping internal components safe and secure.\n> > >\n> > > We truly appreciate your understanding and are here to ensure you have a much better experience moving forward.\n> > >\n> > > Best regards,\n> > > **Momcozy Customer Support Team**\n> > >\n> > >\n> > >\n> > > This email is a service from Momcozy. Delivered by Zendesk\n> > >\n> > >\n> > > On April 29, 2026 at 6:41:18 AM UTC, Gabriela Ortiz gabriela.a.ortiz95@gmail.com wrote:\n> > >\n> > > > Dear Momcozy Support Team,\n> > > >\n> > > > I am reaching out to report a technical issue with the left motor of my Momcozy Air 1 wearable breast pump.\n> > > >\n> > > > The power button on the left pump is completely unresponsive. While I can currently control the device via the Momcozy app, the pump frequently turns itself back on automatically without manual input. I have already tried letting the battery drain completely to reset the unit, but the power button remains non-functional.\n> > > >\n> > > > Important Details:\n> > > >\n> > > > • Usage: I have only been using the pumps 3-4 times daily for 5 days.\n> > > >\n> > > > • Condition: There has been no milk overflow or liquid damage to the motor.\n> > > >\n> > > > • Comparison: The right pump is working perfectly.\n> > > >\n> > > > • Software: The firmware is up to date (Version 72).\n> > > >\n> > > > Device Information:\n> > > >\n> > > > • SN: AIR1BP334NRDBE10031A6630F5CW1215173\n> > > >\n> > > > • MAC: DB:E1:00:31:A6:63\n> > > >\n> > > > As I am currently navigating the newborn phase, having a reliable pump is essential for my daily routine. Could you please advise on the next steps for a replacement or repair under warranty?\n> > > >\n> > > > I look forward to your assistance!\n> > > >\n> > > > Best,\n> > > >\n> > > > Gabriela O.\n> > > > _Phone: 831-877-0777_\n> > >\n> > > [LYWL19-N326J]\n>\n> >\n>\n> [LYWL19-N326J]",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div dir=\"auto\">Hi there </div><div dir=\"auto\">Now the right motor is in responsive</div><div dir=\"auto\">Here is the photo of the order from my baby shower guest as well<br><div dir=\"auto\"><img src=\"https://rootglobal.zendesk.com/attachments/token/OCMb3WActEbL3T2aLkbC0r0zf/?name=IMG_7962.jpeg\" style=\"max-width: 100%;\"></div></div><div><br><br><div><div dir=\"ltr\"><div dir=\"ltr\"><div dir=\"auto\"><font size=\"4\" style=\"color: rgb(0,0,0);\">Gabriela O.</font></div></div></div></div></div><div><br><div><div dir=\"ltr\">On Wed, Apr 29, 2026 at 9:26 PM Meredith (Momcozy support) <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> wrote:<br></div><blockquote style=\"border-left-width: 1px; border-left-style: solid; padding-left: 1ex; border-left-color: rgb(204,204,204); margin: 0px 0px 0px 0.8ex;\"><u></u>\n \n \n\n \n \n<div style=\"width: 100% !important; margin: 0px; padding: 0px;\">\n <div style=\" font-size: 14px; line-height: 1.5; color: rgb(68,68,68);\">\n <div dir=\"auto\">Hello Gabriela,<br> <br>In order to assist you further, we require the original order number to access its details and warranty status. Unfortunately, our system only allows us to work with the original order and I don't have the authority to bypass this.<br> <br>Since the product was a gift, we kindly ask that you reach out to the original purchaser to obtain the<strong> order number</strong> associated with the purchase.<br> <br>We completely understand that sometimes the order number may not be readily available. In such cases, while we're unable to access the original purchase details, we’d be happy to offer you a <strong>$50 cash discount code</strong> as a goodwill gesture.<br> <br>If you'd like to accept this offer, please share your <strong>full name and email address</strong> so we can send the code directly to you.<br> <br>We appreciate your understanding and look forward to hearing back from you. Thank you so much for your cooperation and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br><br> <br></div>\n </div><br>\n <div style=\" font-size: 12px; line-height: 1.5; padding-top: 10px; color: rgb(73,84,92); margin: 10px 0px 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\" color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div><br>\n <div>\n <div>On April 30, 2026 at 2:59:29 AM UTC, Gabriela Ortiz <a href=\"mailto:gabriela.a.ortiz95@gmail.com\" rel=\"noreferrer\">gabriela.a.ortiz95@gmail.com</a> wrote:<br></div>\n <blockquote style=\"border-left-width: 1px; border-left-style: solid; padding-left: 1ex; border-left-color: rgb(204,204,204); margin: 0px 0px 0px 0.8ex;\"><div dir=\"auto\">Hi there, </div><div dir=\"auto\">This was actually gifted to me at my baby shower!<br><br><div dir=\"auto\"><div dir=\"ltr\"><div dir=\"ltr\"><div dir=\"auto\"><font size=\"4\" style=\"color: rgb(0,0,0);\">Gabriela O.</font></div></div></div></div></div><div><br></div><div><br><div><div dir=\"ltr\">On Wed, Apr 29, 2026 at 5:06 PM Meredith (Momcozy support) <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> wrote:<br></div></div></div></blockquote></div></div><div style=\"width: 100% !important; margin: 0px; padding: 0px;\"><div><blockquote style=\"border-left-width: 1px; border-left-style: solid; padding-left: 1ex; border-left-color: rgb(204,204,204); margin: 0px 0px 0px 0.8ex;\"><div><div><blockquote style=\"border-left-width: 1px; border-left-style: solid; padding-left: 1ex; border-left-color: rgb(204,204,204); margin: 0px 0px 0px 0.8ex;\"><u></u>\n \n \n\n \n \n<div style=\"width: 100% !important; margin: 0px; padding: 0px;\">\n <div style=\" font-size: 14px; line-height: 1.5; color: rgb(68,68,68);\">\n <div dir=\"auto\">Hello Gabriela,<br><br>Thank you so much for reaching out to us, and we truly appreciate your patience as we work to resolve this for you. We're genuinely sorry for the inconvenience, and our goal is to make things right.<br> <br><strong>📋 INFORMATION WE NEED FROM YOU:</strong><br> <br><strong>Purchase Information:</strong><br>→ Order number/ Receipt/ Invoice<br> <br><strong>💡 Care Tips From Our Product Specialists:</strong><br><strong>For Hygiene & Longevity:</strong> After each use, please disassemble and clean all accessories to prevent milk residue from clogging the parts. Gently wipe the motor with a dry cloth, but avoid washing or disinfecting it to prevent water from getting inside.<br> <br><strong>For Optimal Performance:</strong> We recommend sitting in an upright position while pumping. Leaning back can sometimes cause milk to flow back into the tubing. Once finished, turn off the pump before detaching it. Always remove the motor before pouring your milk to prevent accidental spills.<br> <br><strong>For Safe Storage:</strong> When on the go, use a dedicated storage bag to protect your pump from bumps and falls, keeping internal components safe and secure.<br> <br>We truly appreciate your understanding and are here to ensure you have a much better experience moving forward.<br> <br>Best regards, <br><strong>Momcozy Customer Support Team</strong><br></div>\n </div><br>\n <div style=\" font-size: 12px; line-height: 1.5; padding-top: 10px; color: rgb(73,84,92); margin: 10px 0px 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\" color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div><br>\n <div>\n <div>On April 29, 2026 at 6:41:18 AM UTC, Gabriela Ortiz <a href=\"mailto:gabriela.a.ortiz95@gmail.com\" rel=\"noreferrer\">gabriela.a.ortiz95@gmail.com</a> wrote:<br></div>\n <blockquote style=\"border-left-width: 1px; border-left-style: solid; padding-left: 1ex; border-left-color: rgb(204,204,204); margin: 0px 0px 0px 0.8ex;\"><div><div style=\"font-size: inherit;\">\n<div style=\"font-size: inherit;\">\n<p dir=\"auto\">Dear Momcozy Support Team,</p>\n<p dir=\"auto\">I am reaching out to report a technical issue with the left motor of my Momcozy Air 1 wearable breast pump.</p>\n<p dir=\"auto\">The power button on the left pump is completely unresponsive. While I can currently control the device via the Momcozy app, the pump frequently turns itself back on automatically without manual input. I have already tried letting the battery drain completely to reset the unit, but the power button remains non-functional.</p>\n<p dir=\"auto\">Important Details:</p>\n<p dir=\"auto\">• Usage: I have only been using the pumps 3-4 times daily for 5 days.</p>\n<p dir=\"auto\">• Condition: There has been no milk overflow or liquid damage to the motor.</p>\n<p dir=\"auto\">• Comparison: The right pump is working perfectly.</p>\n<p dir=\"auto\">• Software: The firmware is up to date (Version 72).</p>\n<p dir=\"auto\">Device Information:</p>\n<p dir=\"auto\">• SN: AIR1BP334NRDBE10031A6630F5CW1215173</p>\n<p dir=\"auto\">• MAC: DB:E1:00:31:A6:63</p>\n<p dir=\"auto\">As I am currently navigating the newborn phase, having a reliable pump is essential for my daily routine. Could you please advise on the next steps for a replacement or repair under warranty?</p>\n<p dir=\"auto\">I look forward to your assistance!</p>\n<p dir=\"auto\">Best,</p></div></div><div><div dir=\"ltr\"><div dir=\"ltr\"><div><font size=\"4\" style=\"color: rgb(0,0,0);\">Gabriela O.</font></div><i><font style=\" color: rgb(0,0,0);\">Phone: 831-877-0777</font></i></div></div></div></div>\n</blockquote>\n </div>\n\n<span style=\"color: rgb(255,255,255);\">[LYWL19-N326J]</span>\n\n<div style=\"display: none;\"> <div> </div></div></div></blockquote></div></div></blockquote></div></div><div style=\"width: 100% !important; margin: 0px; padding: 0px;\"><div><blockquote style=\"border-left-width: 1px; border-left-style: solid; padding-left: 1ex; border-left-color: rgb(204,204,204); margin: 0px 0px 0px 0.8ex;\"><div><div></div></div>\n</blockquote>\n </div>\n\n<span style=\"color: rgb(255,255,255);\">[LYWL19-N326J]</span>\n\n<div style=\"display: none;\"> <div> </div></div></div></blockquote></div></div></div>",
"plain_body": "Hi there Now the right motor is in responsive Here is the photo of the order from my baby shower guest as well\n \n\n Gabriela O. \n On Wed, Apr 29, 2026 at 9:26 PM Meredith (Momcozy support) <support@momcozy.com> wrote:\n \n \n \n\n \n \n \n \n Hello Gabriela,\n \nIn order to assist you further, we require the original order number to access its details and warranty status. Unfortunately, our system only allows us to work with the original order and I don't have the authority to bypass this.\n \nSince the product was a gift, we kindly ask that you reach out to the original purchaser to obtain the order number associated with the purchase.\n \nWe completely understand that sometimes the order number may not be readily available. In such cases, while we're unable to access the original purchase details, we’d be happy to offer you a $50 cash discount code as a goodwill gesture.\n \nIf you'd like to accept this offer, please share your full name and email address so we can send the code directly to you.\n \nWe appreciate your understanding and look forward to hearing back from you. Thank you so much for your cooperation and understanding.\n \nBest regards,\nMomcozy Customer Support Team\n\n \n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On April 30, 2026 at 2:59:29 AM UTC, Gabriela Ortiz gabriela.a.ortiz95@gmail.com wrote:\n \n Hi there, This was actually gifted to me at my baby shower!\n\n Gabriela O. \n \n On Wed, Apr 29, 2026 at 5:06 PM Meredith (Momcozy support) <support@momcozy.com> wrote:\n \n \n \n\n \n \n \n \n Hello Gabriela,\n\nThank you so much for reaching out to us, and we truly appreciate your patience as we work to resolve this for you. We're genuinely sorry for the inconvenience, and our goal is to make things right.\n \n📋 INFORMATION WE NEED FROM YOU:\n \nPurchase Information:\n→ Order number/ Receipt/ Invoice\n \n💡 Care Tips From Our Product Specialists:\nFor Hygiene & Longevity: After each use, please disassemble and clean all accessories to prevent milk residue from clogging the parts. Gently wipe the motor with a dry cloth, but avoid washing or disinfecting it to prevent water from getting inside.\n \nFor Optimal Performance: We recommend sitting in an upright position while pumping. Leaning back can sometimes cause milk to flow back into the tubing. Once finished, turn off the pump before detaching it. Always remove the motor before pouring your milk to prevent accidental spills.\n \nFor Safe Storage: When on the go, use a dedicated storage bag to protect your pump from bumps and falls, keeping internal components safe and secure.\n \nWe truly appreciate your understanding and are here to ensure you have a much better experience moving forward.\n \nBest regards, \nMomcozy Customer Support Team\n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On April 29, 2026 at 6:41:18 AM UTC, Gabriela Ortiz gabriela.a.ortiz95@gmail.com wrote:\n \n \n \n Dear Momcozy Support Team, \n I am reaching out to report a technical issue with the left motor of my Momcozy Air 1 wearable breast pump. \n The power button on the left pump is completely unresponsive. While I can currently control the device via the Momcozy app, the pump frequently turns itself back on automatically without manual input. I have already tried letting the battery drain completely to reset the unit, but the power button remains non-functional. \n Important Details: \n • Usage: I have only been using the pumps 3-4 times daily for 5 days. \n • Condition: There has been no milk overflow or liquid damage to the motor. \n • Comparison: The right pump is working perfectly. \n • Software: The firmware is up to date (Version 72). \n Device Information: \n • SN: AIR1BP334NRDBE10031A6630F5CW1215173 \n • MAC: DB:E1:00:31:A6:63 \n As I am currently navigating the newborn phase, having a reliable pump is essential for my daily routine. Could you please advise on the next steps for a replacement or repair under warranty? \n I look forward to your assistance! \n Best, Gabriela O. Phone: 831-877-0777 \n \n \n\n[LYWL19-N326J]\n\n \n \n \n\n[LYWL19-N326J]",
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