提取后的分类输入 JSON
{
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"subject": "M9 not working",
"description": "Hi \n\nI just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? \n\nI am currently live in China \n\nPlease see the picture attached.\n\nThank you and best regards.",
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"text": "Hello,\n \nThank you for trusting us with this concern. \n \nWe’re truly sorry to hear about the issue you’re experiencing with your pump, and we really appreciate you taking the time to work with us toward a solution. We understand how important reliable equipment is, and we’re here to support you every step of the way.\n \nTo get started, could you please share:\n Your order number or invoice The UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded, you may also scan the QR code on the bottom of the device to retrieve the product's SN. If your order was placed through one of Momcozy’s official stores, please rest assured that it is fully covered under our warranty and service policies.\n \nTo make this as easy as possible, we’re happy to offer you two options:\n A replacement of the same model (we’ll just need your full name and shipping address), or A different model of your choice at a similar value If you’d like to choose a different model, feel free to browse our official website or Amazon store and send us the link to the one you prefer.\n \nIn the meantime, you may also try the following troubleshooting steps, which many moms find helpful:\n \nLet’s start with two quick tests:\n Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength. If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories. If the motor is working properly, here's how to check the accessories: Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store. Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size. Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use. \nWe’re committed to making sure you’re completely satisfied and well supported. Please let us know how you’d like to proceed, and we’ll take care of the rest.\n\nBest regards,\nMomcozy Customer Support Team"
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"text": "One of them is not working , and no sucking power."
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"text": "Hi I just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? \n I am currently live in China Please see the picture attached. Thank you and best regards."
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"body": "Hello,\n \nThank you for trusting us with this concern. \n \nWe’re truly sorry to hear about the issue you’re experiencing with your pump, and we really appreciate you taking the time to work with us toward a solution. We understand how important reliable equipment is, and we’re here to support you every step of the way.\n \nTo get started, could you please share:\n Your order number or invoice The UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded, you may also scan the QR code on the bottom of the device to retrieve the product's SN. If your order was placed through one of Momcozy’s official stores, please rest assured that it is fully covered under our warranty and service policies.\n \nTo make this as easy as possible, we’re happy to offer you two options:\n A replacement of the same model (we’ll just need your full name and shipping address), or A different model of your choice at a similar value If you’d like to choose a different model, feel free to browse our official website or Amazon store and send us the link to the one you prefer.\n \nIn the meantime, you may also try the following troubleshooting steps, which many moms find helpful:\n \nLet’s start with two quick tests:\n Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength. If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories. If the motor is working properly, here's how to check the accessories: Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store. Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size. Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use. \nWe’re committed to making sure you’re completely satisfied and well supported. Please let us know how you’d like to proceed, and we’ll take care of the rest.\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nThank you for trusting us with this concern.\n\nWe’re truly sorry to hear about the issue you’re experiencing with your pump, and we really appreciate you taking the time to work with us toward a solution. We understand how important reliable equipment is, and we’re here to support you every step of the way.\n\nTo get started, could you please share:\n- Your order number or invoice\n- The UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nIf your order was placed through one of Momcozy’s official stores, please rest assured that it is fully covered under our warranty and service policies.\n\nTo make this as easy as possible, we’re happy to offer you two options:\n\n- A replacement of the same model (we’ll just need your full name and shipping address), or\n- A different model of your choice at a similar value\n\nIf you’d like to choose a different model, feel free to browse our official website or Amazon store and send us the link to the one you prefer.\n\nIn the meantime, you may also try the following troubleshooting steps, which many moms find helpful:\n\n**Let’s start with two quick tests:**\n\n- Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n- If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n- If the motor is working properly, here's how to check the accessories:\n- Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\n\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n\n- Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n- Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n- Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\n\nWe’re committed to making sure you’re completely satisfied and well supported. Please let us know how you’d like to proceed, and we’ll take care of the rest.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for trusting us with this concern. <br> <br>We’re truly sorry to hear about the issue you’re experiencing with your pump, and we really appreciate you taking the time to work with us toward a solution. We understand how important reliable equipment is, and we’re here to support you every step of the way.<br> <br>To get started, could you please share:<br><ul dir=\"auto\"><li>Your order number or invoice </li><li><p dir=\"auto\">The UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</p><p dir=\"auto\"> </p></li></ul>If your order was placed through one of Momcozy’s official stores, please rest assured that it is fully covered under our warranty and service policies.<br> <br>To make this as easy as possible, we’re happy to offer you two options:<br><ul dir=\"auto\"><li>A replacement of the same model (we’ll just need your full name and shipping address), or</li><li>A different model of your choice at a similar value</li></ul>If you’d like to choose a different model, feel free to browse our official website or Amazon store and send us the link to the one you prefer.<br> <br>In the meantime, you may also try the following troubleshooting steps, which many moms find helpful:<br> <br><strong>Let’s start with two quick tests:</strong><br><ul dir=\"auto\"><li>Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.</li><li>If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.</li><li>If the motor is working properly, here's how to check the accessories:</li><li> Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.</li></ul><div class=\"zd-indent\" style=\"margin-left: 36pt;\"><p dir=\"auto\">Video:<a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\"> <u>https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0</u></a></p></div><ul dir=\"auto\"><li>Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.</li><li>Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.</li><li>Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.</li></ul> <br>We’re committed to making sure you’re completely satisfied and well supported. Please let us know how you’d like to proceed, and we’ll take care of the rest.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for trusting us with this concern. \n \nWe’re truly sorry to hear about the issue you’re experiencing with your pump, and we really appreciate you taking the time to work with us toward a solution. We understand how important reliable equipment is, and we’re here to support you every step of the way.\n \nTo get started, could you please share:\n Your order number or invoice The UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded, you may also scan the QR code on the bottom of the device to retrieve the product's SN. If your order was placed through one of Momcozy’s official stores, please rest assured that it is fully covered under our warranty and service policies.\n \nTo make this as easy as possible, we’re happy to offer you two options:\n A replacement of the same model (we’ll just need your full name and shipping address), or A different model of your choice at a similar value If you’d like to choose a different model, feel free to browse our official website or Amazon store and send us the link to the one you prefer.\n \nIn the meantime, you may also try the following troubleshooting steps, which many moms find helpful:\n \nLet’s start with two quick tests:\n Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength. If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories. If the motor is working properly, here's how to check the accessories: Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction. Video: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0 Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store. Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size. Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use. \nWe’re committed to making sure you’re completely satisfied and well supported. Please let us know how you’d like to proceed, and we’ll take care of the rest.\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "One of them is not working , and no sucking power.",
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"body": "Hi\n\nI just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ?\n\n\n\nI am currently live in China\n\nPlease see the picture attached.\n\nThank you and best regards.\n\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; color: rgb(0,0,0);\"></span><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">Hi </span><br style=\"color: rgb(0,0,0); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\"></span><br style=\"color: rgb(0,0,0); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">I just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? </span></div><div style=\"font-size: inherit; background-color: rgba(0,0,0,0); border-color: rgb(0,0,0);\" dir=\"auto\"><font style=\" color: rgb(0,0,0);\"><br></font></div><div style=\"font-size: inherit; background-color: rgba(0,0,0,0); border-color: rgb(0,0,0);\" dir=\"auto\"><font style=\" color: rgb(0,0,0);\">I am currently live in China <br style=\"color: rgb(0,0,0); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"></font><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\"></span><br style=\"color: rgb(0,0,0); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">Please see the picture attached.</span><br style=\"color: rgb(0,0,0); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\"></span><br style=\"color: rgb(0,0,0); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; color: rgb(0,0,0);\">Thank you and best regards.</span></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/gcXLAWqImjFV4zOlyPbKD24ip/?name=IMG_5196.jpeg\" style=\"max-width: 100%;\"></div></div>",
"plain_body": "Hi I just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? \n I am currently live in China Please see the picture attached. Thank you and best regards.",
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