提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254171",
"subject": "My momzcozy not working",
"description": "Hi \n\nI just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? \n\nPlease see the picture attached.\n\nThank you and best regards.\nimage0.jpeg\nSent from my iPhone",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T07:24:16Z",
"updated_at": "2026-05-13T20:13:07Z"
},
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"agents_notes_label": "",
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"category_field_id": "34154549939865",
"category_name": "CPI::Not working",
"category_value": "cpi__not_working",
"category_zh": "产品无法正常工作"
},
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"web": 1
}
},
"messages": [
{
"conversation_id": "57892113653913",
"type": "Comment",
"created_at": "2026-05-13T20:13:07Z",
"author_id": "57875456548121",
"author_name": "韩苑婷",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hi \n The serial number is M9BP269NRD025081140B30G5B7FN10252. I purchase from centerpoint shop in Dubai. Please see the attached picture. \n The issue is no suction while it’s turned on. \n Thank you so much and waiting for the solution. Best regards."
},
{
"conversation_id": "57879991768857",
"type": "Comment",
"created_at": "2026-05-13T09:27:26Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
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"text": "Dear customer,\n \nWe’re sorry to hear one of your pumps stopped working only two months after purchase.\n \nCould you please share your order number, purchasing platform, and the UDI code from the product box? You can get the UDI by scanning the QR code next to the production date and SN number on the packaging. If you no longer have the box, you may scan the QR code on the bottom of the pump for the serial number instead.\n \nAlso, could you please tell us the specific issue? For example, won’t turn on, no suction, or other malfunctions?\n \nOnce we receive your information, we will help you with troubleshooting and replacement arrangement.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57875430700569",
"type": "Comment",
"created_at": "2026-05-13T07:24:16Z",
"author_id": "57875456548121",
"author_name": "韩苑婷",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hi \n\n I just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? \n\n Please see the picture attached. \n\n Thank you and best regards.\n\nimage0.jpeg\n\nSent from my iPhone"
}
]
}
conversation_raw_json
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"body": "Hi\n\n\nThe serial number is M9BP269NRD025081140B30G5B7FN10252.\n\nI purchase from centerpoint shop in Dubai. Please see the attached picture.\n\n\n\nThe issue is no suction while it’s turned on.\n\n\n\nThank you so much and waiting for the solution.\n\nBest regards.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi <div><br></div><div>The serial number is M9BP269NRD025081140B30G5B7FN10252. </div><div>I purchase from centerpoint shop in Dubai. Please see the attached picture. </div><div><br></div><div>The issue is no suction while it’s turned on. </div><div><br></div><div>Thank you so much and waiting for the <img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/0dCdhzlk4I0sLk4RcOnzU8p64/?name=image0.jpeg\">solution. </div><div>Best regards. </div><div><div dir=\"ltr\"><br></div></div></div>",
"plain_body": "Hi \n The serial number is M9BP269NRD025081140B30G5B7FN10252. I purchase from centerpoint shop in Dubai. Please see the attached picture. \n The issue is no suction while it’s turned on. \n Thank you so much and waiting for the solution. Best regards. ",
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"created_at": "2026-05-13T20:13:07Z",
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15
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{
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"type": "Comment",
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"body": "Dear customer,\n\nWe’re sorry to hear one of your pumps stopped working only two months after purchase.\n\nCould you please share your order number, purchasing platform, and the UDI code from the product box? You can get the UDI by scanning the QR code next to the production date and SN number on the packaging. If you no longer have the box, you may scan the QR code on the bottom of the pump for the serial number instead.\n\nAlso, could you please tell us the specific issue? For example, won’t turn on, no suction, or other malfunctions?\n\nOnce we receive your information, we will help you with troubleshooting and replacement arrangement.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br> <br>We’re sorry to hear one of your pumps stopped working only two months after purchase.<br> <br>Could you please share your order number, purchasing platform, and the UDI code from the product box? You can get the UDI by scanning the QR code next to the production date and SN number on the packaging. If you no longer have the box, you may scan the QR code on the bottom of the pump for the serial number instead.<br> <br>Also, could you please tell us the specific issue? For example, won’t turn on, no suction, or other malfunctions?<br> <br>Once we receive your information, we will help you with troubleshooting and replacement arrangement.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear customer,\n \nWe’re sorry to hear one of your pumps stopped working only two months after purchase.\n \nCould you please share your order number, purchasing platform, and the UDI code from the product box? You can get the UDI by scanning the QR code next to the production date and SN number on the packaging. If you no longer have the box, you may scan the QR code on the bottom of the pump for the serial number instead.\n \nAlso, could you please tell us the specific issue? For example, won’t turn on, no suction, or other malfunctions?\n \nOnce we receive your information, we will help you with troubleshooting and replacement arrangement.\n \nBest regards,\nMomcozy Customer Support Team",
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"locale": "en",
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"created_at": "2026-05-13T09:27:26Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
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{
"id": 57875430700569,
"type": "Comment",
"author_id": 57875456548121,
"body": "Hi \n\nI just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? \n\nPlease see the picture attached.\n\nThank you and best regards.\nimage0.jpeg\nSent from my iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi </p>\n\n<p dir=\"auto\">I just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? </p>\n\n<p dir=\"auto\">Please see the picture attached.</p>\n\n<p dir=\"auto\">Thank you and best regards.\n<br>image0.jpeg\n<br>Sent from my iPhone</p></div>",
"plain_body": "Hi \n\n I just bought my momcozy two month ago , and now one of them is now working , can you please advise me how we can fix or exchange ? \n\n Please see the picture attached. \n\n Thank you and best regards.\n\nimage0.jpeg\n\nSent from my iPhone",
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