更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254165",
"subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
"description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T07:22:28Z",
"updated_at": "2026-05-13T07:22:28Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "AS259-GR05NB-A",
"agents_notes": "AS259-GR05NB-A",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57875346867225",
"type": "Comment",
"created_at": "2026-05-13T07:22:28Z",
"author_id": "52408528406809",
"author_name": "RT-Abnormal Order Group-Terrence",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "📦 Momcozy 换货送达确认与跟进",
"translated_description": "你好，\n\n希望这封邮件能让您一切安好。\n\n我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为已送达，我们只想确认您是否已顺利收到。\n\n如果您已收到换件，您是否有机会开始使用了？目前使用情况如何？如果您发现任何问题或有任何不妥之处，请随时联系我们——我们希望确保一切都为您完美运作。\n\n在 Momcozy，您的满意是我们的重中之重。我们的团队致力于确保每一件产品和每一次体验都能达到您的期望，我们随时准备协助处理任何问题或疑虑。\n\n⭐ 如果您对我们的产品和服务感到满意，如果您能在 Trustpilot 上分享几句话，我们将不胜感激。您真实的反馈可以帮助其他家长了解预期情况，并支持我们的小团队。您可以在此处留下评论：\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\n再次感谢您选择 Momcozy。我们期待收到您的回复，并祝您和您的家人一切顺利。💕\n\n诚挚问候，\nMomcozy 客服团队",
"translated_agents_notes": "AS259-GR05NB-A",
"translated_category_label": "报告::Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57875346867225",
"created_at": "2026-05-13T07:22:28Z",
"sender_type": "agent",
"author_name": "RT-Abnormal Order Group-Terrence",
"channel": "web",
"translated_text": "你好，\n \n希望这封邮件能让您一切安好。 \n \n我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为已送达，我们只想确认您是否已顺利收到。\n \n如果您已收到换件，您是否有机会开始使用了？目前使用情况如何？如果您发现任何问题或有任何不妥之处，请随时联系我们——我们希望确保一切都为您完美运作。\n \n在 Momcozy，您的满意是我们的重中之重。我们的团队致力于确保每一件产品和每一次体验都能达到您的期望，我们随时准备协助处理任何问题或疑虑。\n \n⭐ 如果您对我们的产品和服务感到满意，如果您能在 Trustpilot 上分享几句话，我们将不胜感激。您真实的反馈可以帮助其他家长了解预期情况，并支持我们的小团队。您可以在此处留下评论：\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \n再次感谢您选择 Momcozy。我们期待收到您的回复，并祝您和您的家人一切顺利。💕 \n \n诚挚问候，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】📦 Momcozy 换货送达确认与跟进\n【分类】报告::Trustpilot 评价\n【产品/渠道】吸奶器::Momcozy::M9 / Agent (web)\n【客服备注】AS259-GR05NB-A\n【描述翻译】你好，希望这封邮件能让您一切安好。我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为已送达，我们只想确认您是否已顺利收到。如果您对我们的产品和服务感到满意，请在 Trustpilot 上分享您的反馈。\n【会话详情】\n2026-05-13 07:22:28 [客服] RT-Abnormal Order Group-Terrence: 你好，希望这封邮件能让您一切安好。我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为已送达，我们只想确认您是否已顺利收到。如果您已收到换件，是否开始使用了？目前情况如何？如果您对产品满意，欢迎在 Trustpilot (https://www.trustpilot.com/evaluate/momcozy.com) 留下评价。再次感谢选择 Momcozy。",
"translation_notes": [
"Agents notes 'AS259-GR05NB-A' 疑似为 SKU 或内部编号，保留原样。",
"原文为标准的换货后满意度跟进及邀评模板。"
]
}
ticket_raw_json
{
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{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
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"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
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{
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{
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"custom_status_id": 32358772424217,
"ticket_id": 1254165,
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"created": "2026-05-13T07:22:28Z",
"subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::M9",
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"34154710239001": null,
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"ticket": {
"id": 1254165,
"subject": "📦 Momcozy Replacement Deliv...",
"description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254165.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
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"id": 57875346867225,
"body": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T07:22:28Z",
"author_id": 52408528406809,
"public": true
}
}
}
conversation_raw_json
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"id": 57875346867225,
"type": "Comment",
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"body": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well. <br> <br>We are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.<br> <br>If you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.<br> <br>At Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.<br> <br>⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:<br><a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com\"><strong>https://www.trustpilot.com/evaluate/momcozy.com</strong></a><br> <br>Thank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 <br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team",
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"via": {
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"source": {
"to": {
"address": "m.melinda90@gmail.com",
"name": "Melinda Masa"
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"from": {
"ticket_id": 1021538,
"subject": "Re: Notify from Momcozy about you request",
"channel": "web"
},
"rel": "follow_up"
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