Momcozy Air 1 Slim

{
  "ticket": {
    "ticket_id": "1253833",
    "subject": "Momcozy Air 1 Slim",
    "description": "Hi! I received the Momcozy Air 1 Slim as a baby shower gift in February, and the motors are not working properly anymore, both of them. I have been exclusively pumping for my daughter since she was born and there were my favorite pumps. I was wondering if this was under warrantee still if I could get it replaced? I attached a picture of the box and serial number, I unfortunately do not have a receipt because of it being a gift. Thank you and I look forward to hearing from you! \n\nSerial Number : \nAir1NRD25071900428",
    "status": "open",
    "priority": "high",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-13T04:26:15Z",
    "updated_at": "2026-05-13T14:45:26Z"
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    "agents_notes_label": "both motors not working  properly",
    "agents_notes": "both motors not working properly",
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    "category_name": "CPI::Not working",
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    "category_zh": "产品无法正常工作"
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  "messages": [
    {
      "conversation_id": "57887966875417",
      "type": "Comment",
      "created_at": "2026-05-13T14:45:26Z",
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      "author_name": "aspen livernois",
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      "text": "They charge and hold one, but there is no suction it's like the motor doesn't work. I know they were purchased in January 2025 but that's it unfortunately."
    },
    {
      "conversation_id": "57883738296857",
      "type": "Comment",
      "created_at": "2026-05-13T11:33:05Z",
      "author_id": "51758781346457",
      "author_name": "BL-A1-Samrtpump-Leilani",
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      "text": "Hello\n \nThank you for reaching out, and we’re truly sorry to hear that both of your pumps are no longer working properly. We understand how important reliable pumps are, especially when you’ve been exclusively pumping.\n \nWe appreciate you providing the serial number.\n \nTo better assist you and proceed with warranty support, could you please confirm a few more details about the issue:\n \nAre the pumps completely unable to turn on?\nIs there no suction when they do power on?\nAre they unable to charge or hold a charge?\n \nAlso, if possible, could you provide the order number or any purchase details (even though it was a gift)? This will help us verify warranty eligibility more quickly.\n \nOnce we have these details, we’ll be able to guide you toward the best resolution.\n \nBest regards,\nMomcozy Customer Support Team"
    },
    {
      "conversation_id": "57868773905049",
      "type": "Comment",
      "created_at": "2026-05-13T04:26:15Z",
      "author_id": "57868773801625",
      "author_name": "aspen livernois",
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      "text": "Hi! I received the Momcozy Air 1 Slim as a baby shower gift in February, and the motors are not working properly anymore, both of them. I have been exclusively pumping for my daughter since she was born and there were my favorite pumps. I was wondering if this was under warrantee still if I could get it replaced? I attached a picture of the box and serial number, I unfortunately do not have a receipt because of it being a gift. Thank you and I look forward to hearing from you! \n Serial Number : Air1NRD25071900428"
    }
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}

{
  "translated_subject": "Momcozy Air 1 Slim",
  "translated_description": "嗨！我在二月份收到了一款 Momcozy Air 1 Slim 作为婴儿派对礼物，现在两个电机都无法正常工作了。自从我女儿出生以来，我一直专门为她吸奶，这些曾是我最喜欢的吸奶器。我想知道这是否还在保修期内，是否可以更换？我附上了包装盒和序列号的照片，不幸的是，因为是礼物，我没有收据。谢谢，期待您的回复！ \n\n序列号：\nAir1NRD25071900428",
  "translated_agents_notes": "两个电机均无法正常工作",
  "translated_category_label": "产品无法正常工作",
  "translated_messages": [
    {
      "conversation_id": "57887966875417",
      "created_at": "2026-05-13T14:45:26Z",
      "sender_type": "customer",
      "author_name": "aspen livernois",
      "channel": "email",
      "translated_text": "它们可以充电并保持电量，但没有吸力，就像电机不工作一样。我知道它们是在 2025 年 1 月购买的，但遗憾的是只知道这些。"
    },
    {
      "conversation_id": "57883738296857",
      "created_at": "2026-05-13T11:33:05Z",
      "sender_type": "agent",
      "author_name": "BL-A1-Samrtpump-Leilani",
      "channel": "web",
      "translated_text": "您好\n \n感谢您的联系。听到您的两个吸奶器都无法正常工作，我们深表遗憾。我们了解可靠的吸奶器有多重要，特别是当您一直在坚持全母乳吸奶时。\n \n感谢您提供序列号。\n \n为了更好地协助您并进行保修支持，能否请您确认以下有关该问题的详细信息：\n \n1. 吸奶器是否完全无法开启？\n2. 开启后是否没有吸力？\n3. 它们是否无法充电或无法保持电量？\n \n此外，如果可能的话，能否请您提供订单号或任何购买详情（尽管它是礼物）？这将帮助我们更快速地验证保修资格。\n \n一旦我们掌握了这些细节，我们将能够引导您找到最佳的解决方案。\n \n顺颂商祺，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57868773905049",
      "created_at": "2026-05-13T04:26:15Z",
      "sender_type": "customer",
      "author_name": "aspen livernois",
      "channel": "email",
      "translated_text": "嗨！我在二月份收到了一款 Momcozy Air 1 Slim 作为婴儿派对礼物，现在两个电机都无法正常工作了。自从我女儿出生以来，我一直专门为她吸奶，这些曾是我最喜欢的吸奶器。我想知道这是否还在保修期内，是否可以更换？我附上了包装盒和序列号的照片，不幸的是，因为是礼物，我没有收据。谢谢，期待您的回复！ \n 序列号：Air1NRD25071900428"
    }
  ],
  "chinese_reading_text": "【标题】Momcozy Air 1 Slim\n【分类】产品无法正常工作\n【产品/渠道】milk pump::Momcozy::Air 1 / Agent\n【客服备注】两个电机均无法正常工作\n【描述】客户收到礼物 Air 1 Slim 两个电机均无法工作，无收据，询问保修/更换。\n\n【会话详情（按时间正序）】\n[2026-05-13 04:26] 客户 (aspen livernois): 嗨！我在二月份收到了一款 Momcozy Air 1 Slim 作为婴儿派对礼物，现在两个电机都无法正常工作了。我一直专门吸奶，这些是我最喜欢的。想知道能否保修更换？附上了包装盒和序列号照片，由于是礼物没有收据。序列号：Air1NRD25071900428\n\n[2026-05-13 11:33] 客服 (BL-A1-Samrtpump-Leilani): 您好，很遗憾听到您的反馈。为进行保修支持，请确认：1. 是否无法开机？2. 开启后是否有吸力？3. 是否无法充电或无法存电？另外，尽管是礼物，能否提供订单号或购买详情以验证保修资格？\n\n[2026-05-13 14:45] 客户 (aspen livernois): 它们可以充电并保持电量，但没有吸力，就像电机不工作一样。我知道它们是在 2025 年 1 月购买的，但遗憾的是只知道这些。",
  "translation_notes": [
    "exclusively pumping 译为‘专门吸奶’或‘全母乳吸奶’",
    "baby shower gift 指婴儿派对礼物",
    "chinese_reading_text 会话部分按时间正序（最早至最晚）排列，以符合阅读逻辑"
  ]
}

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    "description": "Hi! I received the Momcozy Air 1 Slim as a baby shower gift in February, and the motors are not working properly anymore, both of them. I have been exclusively pumping for my daughter since she was born and there were my favorite pumps. I was wondering if this was under warrantee still if I could get it replaced? I attached a picture of the box and serial number, I unfortunately do not have a receipt because of it being a gift. Thank you and I look forward to hearing from you! \n\n\nSerial Number : \nAir1NRD25071900428",
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      "body": "They charge and hold one, but there is no suction it's like the motor doesn't work. I know they were purchased in January 2025 but that's it unfortunately. ",
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      "body": "They charge and hold one, but there is no suction it's like the motor doesn't work. I know they were purchased in January 2025 but that's it unfortunately.",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">They charge and hold one, but there is no suction it's like the motor doesn't work. I know they were purchased in January 2025 but that's it unfortunately.&nbsp;</div><div><br><div></div></div></div>",
      "plain_body": "They charge and hold one, but there is no suction it's like the motor doesn't work. I know they were purchased in January 2025 but that's it unfortunately.&nbsp;",
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      "body": "Hello\n\nThank you for reaching out, and we’re truly sorry to hear that both of your pumps are no longer working properly. We understand how important reliable pumps are, especially when you’ve been exclusively pumping.\n\nWe appreciate you providing the serial number.\n\nTo better assist you and proceed with warranty support, could you please confirm a few more details about the issue:\n\nAre the pumps completely unable to turn on?\nIs there no suction when they do power on?\nAre they unable to charge or hold a charge?\n\nAlso, if possible, could you provide the order number or any purchase details (even though it was a gift)? This will help us verify warranty eligibility more quickly.\n\nOnce we have these details, we’ll be able to guide you toward the best resolution.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello<br>&nbsp;<br>Thank you for reaching out, and we’re truly sorry to hear that both of your pumps are no longer working properly. We understand how important reliable pumps are, especially when you’ve been exclusively pumping.<br>&nbsp;<br>We appreciate you providing the serial number.<br>&nbsp;<br>To better assist you and proceed with warranty support, could you please confirm a few more details about the issue:<br>&nbsp;<br>Are the pumps completely unable to turn on?<br>Is there no suction when they do power on?<br>Are they unable to charge or hold a charge?<br>&nbsp;<br>Also, if possible, could you provide the order number or any purchase details (even though it was a gift)? This will help us verify warranty eligibility more quickly.<br>&nbsp;<br>Once we have these details, we’ll be able to guide you toward the best resolution.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello\n&nbsp;\nThank you for reaching out, and we’re truly sorry to hear that both of your pumps are no longer working properly. We understand how important reliable pumps are, especially when you’ve been exclusively pumping.\n&nbsp;\nWe appreciate you providing the serial number.\n&nbsp;\nTo better assist you and proceed with warranty support, could you please confirm a few more details about the issue:\n&nbsp;\nAre the pumps completely unable to turn on?\nIs there no suction when they do power on?\nAre they unable to charge or hold a charge?\n&nbsp;\nAlso, if possible, could you provide the order number or any purchase details (even though it was a gift)? This will help us verify warranty eligibility more quickly.\n&nbsp;\nOnce we have these details, we’ll be able to guide you toward the best resolution.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team",
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      "body": "Hi! I received the Momcozy Air 1 Slim as a baby shower gift in February, and the motors are not working properly anymore, both of them. I have been exclusively pumping for my daughter since she was born and there were my favorite pumps. I was wondering if this was under warrantee still if I could get it replaced? I attached a picture of the box and serial number, I unfortunately do not have a receipt because of it being a gift. Thank you and I look forward to hearing from you!\n\n\nSerial Number :\nAir1NRD25071900428\n\n ![](https://rootglobal.zendesk.com/attachments/token/i8AQx4wiPuv5ZSYp5XPIAcEsQ/?name=IMG_5257.jpeg)",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi! I received the Momcozy Air 1 Slim as a baby shower gift in February, and the motors are not working&nbsp;properly anymore, both of them. I have been exclusively pumping for my daughter since she was born and there were my favorite pumps. I was wondering if this was under warrantee still if I could get it replaced? I attached a picture of the box and serial number, I unfortunately do not have a receipt because of it being a gift. Thank you and I look forward to hearing from you!&nbsp;<div dir=\"auto\"><br></div><div dir=\"auto\">Serial Number :&nbsp;<div style=\"font-size: inherit;\">Air1NRD25071900428</div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/i8AQx4wiPuv5ZSYp5XPIAcEsQ/?name=IMG_5257.jpeg\" style=\"max-width: 100%;\"></div></div></div>",
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