提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253788",
"subject": "Re: We apologize for bothering you again about your issue",
"description": "This is a follow-up to your previous request #1165867 \"Conversation with Ashkin\"\n\nHi, \nI couldn’t return the product yet as I look after the baby myself and no one to help. Could you generate the shipping label please ?",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T04:07:38Z",
"updated_at": "2026-05-13T11:02:53Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "APP issue::Tip over protection",
"category_value": "app_issue__tip_over_protection",
"category_zh": "倾倒保护问题"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2
}
},
"messages": [
{
"conversation_id": "57882828973209",
"type": "Comment",
"created_at": "2026-05-13T11:02:53Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello\n \nThank you for your message, and we completely understand your situation, especially while caring for your baby.\n \nNo worries at all—your return shipping label is already being prepared. You will receive it via email within 1–2 business days.\n \nOnce received, you’ll be able to proceed with the return at your convenience.\n \nWe appreciate your patience and are here if you need any further assistance.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57868158149913",
"type": "Comment",
"created_at": "2026-05-13T04:07:38Z",
"author_id": "56797127118489",
"author_name": "Ashkin",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1165867 \"Conversation with Ashkin\" Hi, I couldn’t return the product yet as I look after the baby myself and no one to help. Could you generate the shipping label please ? \n \n \n \n \n On Sat, 25 Apr 2026 at 5:02 pm, momcozy wrote:"
}
]
}
ticket_raw_json
{
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"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
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"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34154549939865,
"value": "app_issue__tip_over_protection",
"name": "APP issue::Tip over protection"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1253788,
"assignee_id": 51758781346457,
"created": "2026-05-13T04:07:38Z",
"subject": "Re: We apologize for bothering you again about your issue",
"support_type": "Agent",
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"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": null,
"34154549939865": "APP issue::Tip over protection",
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"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34154549939865,
"value": "app_issue__tip_over_protection",
"name": "APP issue::Tip over protection"
}
],
"ticket": {
"id": 1253788,
"subject": "Re: We apologize for bother...",
"description": "This is a follow-up to your previous request #1165867 \"Conversation with Ashkin\"\n\nHi, \nI couldn’t return the product yet as I look after the baby myself and no one to help. Could you generate the shipping label please ?",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253788.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57882828973209,
"body": "Hello\n \nThank you for your message, and we completely understand your situation, especially while caring for your baby.\n \nNo worries at all—your return shipping label is already being prepared. You will receive it via email within 1–2 business days.\n \nOnce received, you’ll be able to proceed with the return at your convenience.\n \nWe appreciate your patience and are here if you need any further assistance.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T11:02:53Z",
"author_id": 51758781346457,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57882828973209,
"type": "Comment",
"author_id": 51758781346457,
"body": "Hello\n\nThank you for your message, and we completely understand your situation, especially while caring for your baby.\n\nNo worries at all—your return shipping label is already being prepared. You will receive it via email within 1–2 business days.\n\nOnce received, you’ll be able to proceed with the return at your convenience.\n\nWe appreciate your patience and are here if you need any further assistance.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello<br> <br>Thank you for your message, and we completely understand your situation, especially while caring for your baby.<br> <br>No worries at all—your return shipping label is already being prepared. You will receive it via email within 1–2 business days.<br> <br>Once received, you’ll be able to proceed with the return at your convenience.<br> <br>We appreciate your patience and are here if you need any further assistance.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello\n \nThank you for your message, and we completely understand your situation, especially while caring for your baby.\n \nNo worries at all—your return shipping label is already being prepared. You will receive it via email within 1–2 business days.\n \nOnce received, you’ll be able to proceed with the return at your convenience.\n \nWe appreciate your patience and are here if you need any further assistance.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57882828973081,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "ashkincompany@gmail.com",
"name": "Ashkin"
},
"rel": null
}
},
"created_at": "2026-05-13T11:02:53Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
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}
},
{
"id": 57868158149913,
"type": "Comment",
"author_id": 56797127118489,
"body": "This is a follow-up to your previous request #1165867 \"Conversation with Ashkin\"\n\nHi,\n\nI couldn’t return the product yet as I look after the baby myself and no one to help. Could you generate the shipping label please ?\n\n\n\n\n\n\n\n\n\n\n\nOn Sat, 25 Apr 2026 at 5:02 pm, momcozy <support@momcozy.zendesk.com> wrote:",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1165867\" target=\"_blank\" rel=\"ticket\">#1165867</a> \"Conversation with Ashkin\"</div><div dir=\"auto\">Hi, </div><div dir=\"auto\">I couldn’t return the product yet as I look after the baby myself and no one to help. Could you generate the shipping label please ? </div><div dir=\"auto\"><span><br></span></div><div dir=\"auto\"><span><br></span></div><div dir=\"auto\"><span><br></span></div><div dir=\"auto\"><span><br></span></div><div dir=\"auto\"><span><br></span></div><div dir=\"auto\"><span>On Sat, 25 Apr 2026 at 5:02 pm, momcozy <<a href=\"mailto:support@momcozy.zendesk.com\" rel=\"noreferrer\">support@momcozy.zendesk.com</a>> wrote:</span></div><div dir=\"auto\"><div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #1165867 \"Conversation with Ashkin\" Hi, I couldn’t return the product yet as I look after the baby myself and no one to help. Could you generate the shipping label please ? \n \n \n \n \n On Sat, 25 Apr 2026 at 5:02 pm, momcozy <support@momcozy.zendesk.com> wrote:",
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"audit_id": 57868158149785,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
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"source": {
"to": {},
"from": {
"ticket_id": 1165867,
"subject": "Conversation with Ashkin",
"channel": "native_messaging"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T04:07:38Z",
"metadata": {
"system": {
"message_id": "<CAHFQg3igw9MFZ1SvkN77FDBjZa+Xv37C-y+r2MqkPbiQR4tL1Q@mail.gmail.com>",
"email_id": "01KRFR9JVAMB7WSR30MF2CTZYH",
"raw_email_identifier": "20869961/18733e9b-8091-4321-ba63-3c009cac71f9.eml",
"json_email_identifier": "20869961/18733e9b-8091-4321-ba63-3c009cac71f9.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
}
],
"users": [
{
"id": 51758781346457,
"url": "https://rootglobal.zendesk.com/api/v2/users/51758781346457.json",
"name": "BL-A1-Samrtpump-Leilani",
"email": "root-support-48@rootglobal.net",
"created_at": "2025-10-22T09:17:45Z",
"updated_at": "2026-05-13T13:33:06Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
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"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Lindsay",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T12:52:42Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
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{
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"url": "https://rootglobal.zendesk.com/api/v2/users/56797127118489.json",
"name": "Ashkin",
"email": "ashkincompany@gmail.com",
"created_at": "2026-04-09T04:36:04Z",
"updated_at": "2026-04-09T05:03:36Z",
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}