提取后的分类输入 JSON
{
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"subject": "Momcozy working poorly",
"description": "Hello my name is Genesis Lomeli and my Momcozy Air 1 pumps are not working correctly. The right one is suctioning very poorly and the left has been dying very fast and I can only charge it on the cable. I really hope you can send me something soon please!! My number is 6026387669 and my address is 7106 W Winslow Ave, Phoenix AZ 85043 \n\nIMG_1690.mov (https://drive.google.com/file/d/1Im9FZJV0EGjDC2I0ILfgu_iYwoaW8va6)",
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},
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"category_zh": "吸力弱"
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{
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"type": "Comment",
"created_at": "2026-05-13T11:21:04Z",
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"author_role": "agent",
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"channel": "web",
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"text": "Hello,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"author_name": "Genesis",
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"text": "Hello my name is Genesis Lomeli and my Momcozy Air 1 pumps are not working correctly. The right one is suctioning very poorly and the left has been dying very fast and I can only charge it on the cable. I really hope you can send me something soon please!! My number is 6026387669 and my address is 7106 W Winslow Ave, Phoenix AZ 85043 \n IMG_1690.mov"
}
]
}
ticket_raw_json
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"body": "Hello,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T11:21:04Z",
"author_id": 51758781346457,
"public": true
}
}
}
conversation_raw_json
{
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"body": "Hello,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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{
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"body": "Hello my name is Genesis Lomeli and my Momcozy Air 1 pumps are not working correctly. The right one is suctioning very poorly and the left has been dying very fast and I can only charge it on the cable. I really hope you can send me something soon please!! My number is 6026387669 and my address is 7106 W Winslow Ave, Phoenix AZ 85043\n\n\n\n \n\nIMG_1690.mov\n\n\n\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\"><span style=\"font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; text-decoration: none; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(0,0,0); border-color: rgb(0,0,0) rgb(0,0,0) rgb(0,0,0) rgb(204,204,204);\">Hello my name is Genesis Lomeli and my Momcozy Air 1 pumps are not working correctly. The right one is suctioning very poorly and the left has been dying very fast and I can only charge it on the cable. I really hope you can send me something soon please!! My number is 6026387669 and my address is 7106 W Winslow Ave, Phoenix AZ 85043 <div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; border-radius: 16px; font-weight: 500; font-size: 0.875em; background-color: rgb(221,227,234); margin: 8px 0px;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0px;\"><a href=\"https://drive.google.com/file/d/1Im9FZJV0EGjDC2I0ILfgu_iYwoaW8va6\" rel=\"noreferrer\"><img alt=\"Video File\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/video/quicktime\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_1690.mov\" style=\"color: rgb(11,87,208);\"><a style=\"text-decoration: none; color: inherit;\" href=\"https://drive.google.com/file/d/1Im9FZJV0EGjDC2I0ILfgu_iYwoaW8va6\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_1690.mov</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div><br></div></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/yMZmwMCXMko1d5XexaypJBZMh/?name=IMG_3610.png\" style=\"max-width: 100%;\"></div></span></div></div>",
"plain_body": "Hello my name is Genesis Lomeli and my Momcozy Air 1 pumps are not working correctly. The right one is suctioning very poorly and the left has been dying very fast and I can only charge it on the cable. I really hope you can send me something soon please!! My number is 6026387669 and my address is 7106 W Winslow Ave, Phoenix AZ 85043 \n IMG_1690.mov",
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