回复：Momcozy 回复：零件损坏

{
  "ticket": {
    "ticket_id": "1253785",
    "subject": "Re: Momcozy Re: Broken Parts",
    "description": "This is a follow-up to your previous request #1234204 \"Broken Parts\"\n\nHi\n \n\n \nI have received the replacement parts. Thank you so much. \n \n\n \nBut I do have a question regarding in terms of the pump itself. It is not working for me. I have used it since I gave birth 4 weeks ago and it’s not emptying my breast and constantly getting clogged ducts. \n \n I purchased the item through my insurance is there anyway I can return this to try a different products since I cannot do it through aeroflow? \n \n\n \nThank you! \n \n \n \n \n \n \n \n\n \n \n>",
    "status": "open",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-13T04:04:58Z",
    "updated_at": "2026-05-13T12:02:48Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "03/18/26\nwish to change model\n\nRecipient: Julie Le\nRecipient's province/state: Louisiana \nCity: Slidell\nZip Code: 70458\nStreet address: 90 Grafton Dr\nRecipient's phone number: 504-638-2432",
    "agents_notes": "03/18/26\nwish to change model\n\nRecipient: Julie Le\nRecipient's province/state: Louisiana \nCity: Slidell\nZip Code: 70458\nStreet address: 90 Grafton Dr\nRecipient's phone number: 504-638-2432",
    "category_field_id": "34154549939865",
    "category_name": "PPI::Incomplete emptying of breast milk",
    "category_value": "ppi__incomplete_emptying_of_breast_milk",
    "category_zh": "乳汁排空不完全"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 2,
      "email": 1
    }
  },
  "messages": [
    {
      "conversation_id": "57884436619673",
      "type": "Comment",
      "created_at": "2026-05-13T12:02:48Z",
      "author_id": "57645484755865",
      "author_name": "Jtle823",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Thank for such quick response. What would be the price difference for the V1 Pro?"
    },
    {
      "conversation_id": "57879315347737",
      "type": "Comment",
      "created_at": "2026-05-13T09:06:25Z",
      "author_id": "52224980594457",
      "author_name": "RT-B2B-Della",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hello Julie,\n \nHope you’re having a lovely day! 😊\n \n⭐️ For the issue of being unable to fully empty the breast, here are some suggestions that might help:\n• Reinstall Accessories: Sometimes simply removing and reinstalling the flange and other parts can restore optimal suction\n• Take a Brief Break: Milk production can naturally fluctuate due to various factors. Taking a 2-3 day break from pumping might help you assess if there are other influences affecting your output\n• Compare with Other Pumps: If you have access to another Momcozy pump or a different brand, comparing outputs under similar conditions can provide helpful insights\n• Note Any Differences: If this is a replacement pump, have you noticed any differences in performance compared to your previous one?\n Another possibility is that if the breasts are elastic, it will be difficult to empty the milk. This is completely normal for many mothers, and we'd like to help you confirm if this might be the case.\n \n⭐️ Here's how to check for elastic nipples:\nDuring pumping, observe if your nipple stretches to reach the end of the flange tunnel. Please notice if it returns to its normal length only after pumping stops\n \n💎 What's important to know:\nCurrently, most electric breast pumps (including ours) aren't ideally suited for elastic nipples, as they can't adapt to this natural stretching. The most comfortable options tend to be the following:\n✓ Direct breastfeeding (when possible)\n✓ Manual expression\n \n💟 Our caring suggestion:\nIf you confirm having elastic nipples, continuing to use this pump might lead to discomfort or less efficient results. Your comfort and well-being are our top priority, so we strongly recommend consulting with a lactation specialist who can provide personalized guidance.\n \nWe know every mother's journey is unique, and we're here to ensure you feel supported every step of the way.\n Thank you for reaching out to us about replacing your breast pump. We truly want to make sure you have a pump that works perfectly for you and your little one.\n \nWe’re happy to let you know that we can make an exception to exchange your current pump for a different model, provided the prices are similar. If there is a price difference between the models, we’ll just kindly ask you to cover the gap so we can get your preferred pump to you. \n \n✅️ Please note that if you need to change the model, you need to replace the entire (dual) breast pump set, not just a single breast pump. And the existing discounts on the official website cannot be used in conjunction with price-difference links.\n \nTo help you decide, you’re welcome to browse all our available models and their current pricing on our website:\n👉 https://momcozy.com/\n💟 Please note: Wellness 1 and M5 Smart are currently not supported within the range of replaceable models. Please select the model you wish to replace your device from the following options: S9 Pro/S12 Pro/M5/M6/V1 Pro/V2 Pro/Air 1.\n \n⭐️ Please note that the warranty period for any replacement breast pump, regardless of whether it is the same model or a different one, is based on the date of the original order. The warranty period will not be reset upon replacement, as doing so would lead to an indefinite warranty.\n \nWe know every mom’s needs are unique—whether it’s about comfort, suction strength, or portability—so we encourage you to pick the one that feels just right for you.\n \nOnce you’ve chosen the model you’d like, just reply to this email and let us know. We’ll arrange everything for you right away!\n \nWishing you and your baby all the best. 💗\n \nWarmly,\nMomcozy Customer Support Team"
    },
    {
      "conversation_id": "57868083091737",
      "type": "Comment",
      "created_at": "2026-05-13T04:04:58Z",
      "author_id": "57645484755865",
      "author_name": "Jtle823",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hi \n I have received the replacement parts. Thank you so much. \n But I do have a question regarding in terms of the pump itself. It is not working for me. I have used it since I gave birth 4 weeks ago and it’s not emptying my breast and constantly getting clogged ducts. I purchased the item through my insurance is there anyway I can return this to try a different products since I cannot do it through aeroflow? \n Thank you! \n \n\n On May 7, 2026 at 5:21 AM, wrote:\n\n \n \n \n\n \n \n\n \n Hello,\n\nI hope your day is going well.\n\n📦 We are pleased to inform you that your package has been shipped. \n \nTracking number: 1ZB286X90307641603\n \nLogistics Details: https://www.ups.com/track?loc=en_US&requester=ST/trackdetails\n \n\nPlease be patient, as it may take a few days for the package to arrive. Rest assured, it will reach you soon.\n \nIf you are satisfied with the service we provided, we would appreciate it if you could leave a \"Good\" service rating after the ticket is closed. Your feedback helps to encourage our team and supports us to continuously improve and provide the best service to all moms. \n \nThank you for your patience! 💗\n\nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On May 6, 2026 at 10:08:02 AM UTC, Faye support@momcozy.com wrote:\n \n \n \n \n\n \n \n\n \n Hello,\n \nWe hope this message finds you in good spirits! 🌸\n \nThank you so much for providing the details we requested. \n \nWe’re happy to let you know that we’ll be sending the replacement to you as soon as possible! 💕\n 🚚 The shipping time will be 3-7 working days. Please wait patiently.\n \nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. 😊\n \nIf you need the tracking number, please contact us after 1-2 working days.\n \nTake care, and we wish you and your family all the very best. 💗 Thank you for trusting us with your needs!\n \nBest regards,\nMomcozy Customer Support Team\n 🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n \nThank you so much for your time! If you need help in the future, please email me, and I will be happy to reopen the ticket for you.\n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On May 6, 2026 at 9:45:10 AM UTC, Jtle823 jtle823@gmail.com wrote:\n \n \n Please let us know your address in the following format: Recipient: Julie Le Recipient's province/state: Louisiana City: Slidell Zip Code: 70458 Street address: 90 Grafton Dr Recipient's phone number: 504-638-2432 Number of defective part(s): 2 \n \n\n On May 6, 2026 at 1:57 AM, wrote:\n\n \n \n \n\n \n \n\n \n Hello,\n\nI hope this message finds you well. \n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better confirm your order's warranty and product details, please provide the following information:\n \n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n \n2. Scan the QR code on the bottom of the box to obtain the UDI (Unique Device Identifier) information.\n \n3. Take a picture of the bottom of the motor.\n \nIt would be great if you could provide photos of the damaged parts.\n\nWe can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.\n \nPlease let us know your address in the following format:\n\nRecipient: Julie Le\nRecipient's province/state: Louisiana \nCity: Slidell\nZip Code: 70458\nStreet address: 90 Grafton Dr\nRecipient's phone number: 504-638-2432\nNumber of defective part(s): 2\n\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. \n\nThank you for your understanding and patience. 💗\n\nBest Regards, \nMomcozy Customer Support Team\n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On May 6, 2026 at 6:55:13 AM UTC, Jtle823 jtle823@gmail.com wrote:\n \n Hi \n I ordered my pump through the Aeroflow Breastpump with my insurance for the Momcozy M9 Mobile Flow™ Hands-free Breast Pump and the bottom part of the pump that connect to the milk collector has broken off. How can I get that replaced? \n Order #2109043246 \n Thank you \n \n \n [VE0WG9-GJ9ML] \n \n\n \n [VE0WG9-GJ9ML] \n \n\n [VE0WG9-GJ9ML]"
    }
  ]
}

{
  "translated_subject": "回复：Momcozy 回复：零件损坏",
  "translated_description": "这是对您之前请求 #1234204 “零件损坏”的跟进\n\n您好\n\n我已收到更换零件。非常感谢。\n\n但我确实有一个关于吸乳器本身的问题。它对我不起作用。自 4 周前分娩以来我一直在使用它，但它无法排空我的乳房，并经常导致乳腺管堵塞。\n\n我是通过保险购买的，由于我无法通过 Aeroflow 退货，有什么办法可以让我退回并尝试不同的产品吗？\n\n谢谢！",
  "translated_agents_notes": "03/18/26\n希望更换型号\n\n收件人：Julie Le\n收件人省/州：Louisiana \n城市：Slidell\n邮编：70458\n街道地址：90 Grafton Dr\n收件人电话号码：504-638-2432",
  "translated_category_label": "PPI::乳汁排空不完全",
  "translated_messages": [
    {
      "conversation_id": "57884436619673",
      "created_at": "2026-05-13T12:02:48Z",
      "sender_type": "customer",
      "author_name": "Jtle823",
      "channel": "email",
      "translated_text": "感谢如此快速的回应。V1 Pro 的价格差是多少？"
    },
    {
      "conversation_id": "57879315347737",
      "created_at": "2026-05-13T09:06:25Z",
      "sender_type": "agent",
      "author_name": "RT-B2B-Della",
      "channel": "web",
      "translated_text": "你好 Julie，\n \n希望你度过愉快的一天！😊\n \n⭐️ 关于无法完全排空乳房的问题，这里有一些建议可能有所帮助：\n• 重新安装配件：有时只需拆下并重新安装法兰和其他部件即可恢复最佳吸力\n• 短暂休息：由于各种因素，产奶量会自然波动。停止吸奶 2-3 天可能有助于你评估是否有其他因素影响产量\n• 与其他吸乳器对比：如果你可以使用另一个 Momcozy 吸乳器或其他品牌，在类似条件下对比产奶量可以提供有用的见解\n• 注意任何差异：如果这是一个更换的吸乳器，你是否注意到它与之前的吸乳器在性能上有任何不同？\n另一种可能性是，如果乳房具有弹性，乳汁将难以排空。这对许多母亲来说是完全正常的，我们想帮助你确认是否属于这种情况。\n \n⭐️ 这里是如何检查弹性乳头的方法：\n在吸奶过程中，观察你的乳头是否拉伸到法兰通道的末端。请注意它是否仅在吸奶停止后才恢复到正常长度\n \n💎 重要须知：\n目前，大多数电动吸乳器（包括我们的）并不理想地适用于弹性乳头，因为它们无法适应这种自然拉伸。最舒适的选择往往是以下几种：\n✓ 直接母乳喂养（如果可能）\n✓ 手动挤奶\n \n💟 我们的温馨建议：\n如果你确认有弹性乳头，继续使用这款吸乳器可能会导致不适或效果不佳。你的舒适和健康是我们的首要任务，因此我们强烈建议咨询泌乳专家，他们可以提供个性化指导。\n \n我们知道每位母亲的旅程都是独特的，我们在这里确保你在每一步都感受到支持。\n感谢你联系我们咨询更换吸乳器的事宜。我们真心希望确保你拥有一个对你和宝宝都完美的吸乳器。\n \n我们很高兴地通知你，只要价格相近，我们可以破例为你将目前的吸乳器更换为不同型号。如果型号之间存在差价，我们恳请你补齐差价，以便我们将你首选的吸乳器寄送给你。\n \n✅️ 请注意，如果你需要更换型号，你需要更换整套（双侧）吸乳器，而不是单个吸乳器。此外，官网上现有的折扣不能与补差价链接叠加使用。\n \n为了帮助你做决定，欢迎在我们的网站上浏览所有可用型号及其当前价格：\n👉 https://momcozy.com/\n💟 请注意：Wellness 1 和 M5 Smart 目前不在可更换型号范围内。请从以下选项中选择你想更换的型号：S9 Pro/S12 Pro/M5/M6/V1 Pro/V2 Pro/Air 1。\n \n⭐️ 请注意，任何更换的吸乳器（无论是相同型号还是不同型号）的保修期均以原始订单日期为准。保修期不会因更换而重置，因为这样做会导致无限期保修。\n \n我们知道每位妈妈的需求都是独特的——无论是关于舒适度、吸力强度还是便携性——所以我们鼓励你选择最适合你的一款。\n \n一旦你选定了想要的型号，只需回复此邮件告知我们即可。我们会立即为你安排一切！\n \n祝你和宝宝一切顺利。💗\n \n祝好，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57868083091737",
      "created_at": "2026-05-13T04:04:58Z",
      "sender_type": "customer",
      "author_name": "Jtle823",
      "channel": "web",
      "translated_text": "您好，\n我已收到更换零件。非常感谢。\n但我确实有一个关于吸乳器本身的问题。它对我不起作用。自 4 周前分娩以来我一直在使用它，但它无法排空我的乳房，并经常导致乳腺管堵塞。我是通过保险购买的，由于我无法通过 Aeroflow 退货，有什么办法可以让我退回并尝试不同的产品吗？\n谢谢！\n\n在 2026年5月7日 5:21 AM，写道：\n\n您好，\n\n我希望您今天过得愉快。\n\n📦 我们很高兴地通知您，您的包裹已寄出。\n\n物流单号：1ZB286X90307641603\n\n物流详情：https://www.ups.com/track?loc=en_US&requester=ST/trackdetails\n\n请耐心等待，包裹可能需要几天时间送达。请放心，它很快就会送到您手中。\n\n如果您对我们的服务满意，如果您能在工单关闭后留下“好”的服务评价，我们将不胜感激。您的反馈有助于激励我们的团队，并支持我们不断改进，为所有妈妈提供最好的服务。\n\n感谢您的耐心等待！💗\n\n顺颂商祺，\nMomcozy 客服团队\n请注意：您的工单可能会被系统自动关闭，但请不要担心。工单的关闭并不意味着您的问题已解决。如果您有任何问题或疑虑，请随时联系我们。\n\n此邮件是 Momcozy 提供的服务。由 Zendesk 送达\n\n在 2026年5月6日 10:08:02 AM UTC，Faye support@momcozy.com 写道：\n\n您好，\n\n希望这条消息能让您心情愉快！🌸\n\n非常感谢您提供我们要求的详细信息。\n\n我们很高兴地通知您，我们将尽快为您寄送更换件！💕\n🚚 运输时间为 3-7 个工作日。请耐心等待。\n\n请注意，我们不会发送自动物流通知，但请放心，它会在提供的时间范围内送达。😊\n\n如果您需要物流单号，请在 1-2 个工作日后联系我们。\n\n保重，祝您和您的家人一切顺利。💗 感谢您对我们的信任！\n\n顺颂商祺，\nMomcozy 客服团队\n🔔 请注意：您的工单可能会被系统自动关闭，但请不要担心。工单的关闭并不意味着您的问题已解决。如果您有任何问题或疑虑，请随时联系我们。\n\n非常感谢您的宝贵时间！如果您将来需要帮助，请给我发邮件，我很乐意为您重新开启工单。\n\n此邮件是 Momcozy 提供的服务。由 Zendesk 送达\n\n在 2026年5月6日 9:45:10 AM UTC，Jtle823 jtle823@gmail.com 写道：\n\n请按以下格式告知您的地址：收件人：Julie Le 收件人省/州：Louisiana 城市：Slidell 邮编：70458 街道地址：90 Grafton Dr 收件人电话号码：504-638-2432 故障部件数量：2\n\n在 2026年5月6日 1:57 AM，写道：\n\n您好，\n\n希望这条消息能让您一切安好。\n\n感谢您抽出时间与我们分享您的经历。我们真的很遗憾得知您的吸乳器配件已损坏，对于这给您和您的日常生活带来的任何不便，我们深表歉意。\n\n为了更好地确认您订单的保修和产品详情，请提供以下信息：\n\n1. 购买证明，例如收据、订单确认函或装箱单，清楚地显示产品型号和订购日期。\n\n2. 扫描包装盒底部的二维码获取 UDI（唯一设备标识）信息。\n\n3. 拍摄电机底部照片。\n\n如果您能提供损坏部件的照片就太好了。\n\n我们可以为您提供更换件。请注意，更换件的颜色取决于我们目前的库存情况。但请放心，颜色差异不会影响吸乳器的性能或功能。\n\n请按以下格式告知您的地址：\n\n收件人：Julie Le\n收件人省/州：Louisiana \n城市：Slidell\n邮编：70458\n街道地址：90 Grafton Dr\n收件人电话号码：504-638-2432\n故障部件数量：2\n\n一旦收到您更新的地址，我们将尽快为您安排更换件的寄送。\n\n感谢您的理解与耐心。💗\n\n顺颂商祺，\nMomcozy 客服团队\n\n此邮件是 Momcozy 提供的服务。由 Zendesk 送达\n\n在 2026年5月6日 6:55:13 AM UTC，Jtle823 jtle823@gmail.com 写道：\n\n您好\n我通过 Aeroflow Breastpump 使用保险订购了 Momcozy M9 Mobile Flow™ 便携式随身吸乳器，吸乳器连接集奶器底部的部分断裂了。我该如何更换？\n订单号 #2109043246\n谢谢\n\n[VE0WG9-GJ9ML]\n\n[VE0WG9-GJ9ML]\n\n[VE0WG9-GJ9ML]"
    }
  ],
  "chinese_reading_text": "工单标题：回复：Momcozy 回复：零件损坏\n既有分类：PPI::乳汁排空不完全\n产品/渠道：milk pump::Momcozy::M9 (渠道: Agent)\n客服备注：03/18/26 希望更换型号；收件人: Julie Le, Louisiana, Slidell 70458, 90 Grafton Dr, 504-638-2432\n\n初始描述：客户反馈已收到更换零件，但 M9 吸乳器无法排空乳房并导致乳腺堵塞。由于是通过保险 (Aeroflow) 购买无法退回原处，询问是否能更换其他型号。\n\n沟通历史：\n1. [2026-05-13 04:04:58] 客户 (Jtle823): 确认收到零件，但反馈 M9 使用效果不佳（无法排空、堵奶），请求更换型号或退货。历史记录显示此前因底部连接件断裂（订单 #2109043246）刚补发过零件。\n2. [2026-05-13 09:06:25] 客服 (RT-B2B-Della): 提供排障建议（重新安装、休息、对比、检查弹性乳头），并同意破例更换不同型号（需补差价且不可叠加折扣），列出可选型号：S9 Pro/S12 Pro/M5/M6/V1 Pro/V2 Pro/Air 1。\n3. [2026-05-13 12:02:48] 客户 (Jtle823): 询问更换为 V1 Pro 的价格差是多少。",
  "translation_notes": [
    "原文包含多层邮件嵌套历史，已在 translated_messages 中完整保留翻译。",
    "产品型号 M9、V1 Pro 等及 Aeroflow 保险渠道名已保留。",
    "地址和电话等个人信息已按要求原样保留。"
  ]
}

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      "value": "03/18/26\nwish to change model\n\nRecipient: Julie Le\nRecipient's province/state: Louisiana \nCity: Slidell\nZip Code: 70458\nStreet address: 90 Grafton Dr\nRecipient's phone number: 504-638-2432"
    },
    {
      "id": 34154549939865,
      "value": "ppi__incomplete_emptying_of_breast_milk",
      "name": "PPI::Incomplete emptying of breast milk"
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  "custom_status_id": 32358758515353,
  "ticket_id": 1253785,
  "assignee_id": 52224980594457,
  "created": "2026-05-13T04:04:58Z",
  "subject": "Re: Momcozy Re: Broken Parts",
  "support_type": "Agent",
  "32685292044825": "B2B::Aeroflow Breastpumps",
  "33749938239513": "milk pump::Momcozy::M9",
  "34029476051481": "03/18/26\nwish to change model\n\nRecipient: Julie Le\nRecipient's province/state: Louisiana \nCity: Slidell\nZip Code: 70458\nStreet address: 90 Grafton Dr\nRecipient's phone number: 504-638-2432",
  "34154549939865": "PPI::Incomplete emptying of breast milk",
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      "name": "milk pump::Momcozy::M9"
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    {
      "id": 34029476051481,
      "value": "03/18/26\nwish to change model\n\nRecipient: Julie Le\nRecipient's province/state: Louisiana \nCity: Slidell\nZip Code: 70458\nStreet address: 90 Grafton Dr\nRecipient's phone number: 504-638-2432"
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  "ticket": {
    "id": 1253785,
    "subject": "Re: Momcozy Re: Broken Parts",
    "description": "This is a follow-up to your previous request #1234204 \"Broken Parts\"\n\nHi\n  \n\n  \nI have received the replacement parts. Thank you so much.   \n  \n\n  \nBut I do have a question regarding in terms of the pump itself. It is not   working for me. I have used it since I gave birth 4 weeks ago and it’s not emptying my breast and constantly getting clogged ducts.   \n  \n  I purchased the item through my insurance is there anyway I can return this to try a different products since I cannot do it through aeroflow?   \n  \n\n    \nThank you!   \n  \n  \n  \n  \n  \n  \n  \n\n  \n  \n>",
    "is_group_public": true,
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    "custom_status_id": 32358758515353,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57884436619673,
      "body": "Thank for such quick response. What would be the price difference for the V1 Pro?",
      "created_at": "2026-05-13T12:02:48Z",
      "author_id": 57645484755865,
      "public": true
    }
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      "author_id": 57645484755865,
      "body": "Thank for such quick response. What would be the price difference for the V1 Pro?",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div></div>Thank for such quick response. What would be the price difference for the V1 Pro?</div><div><div></div></div></div>",
      "plain_body": "Thank for such quick response. What would be the price difference for the V1 Pro?",
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    {
      "id": 57879315347737,
      "type": "Comment",
      "author_id": 52224980594457,
      "body": "Hello Julie,\n\nHope you’re having a lovely day! 😊\n\n⭐️ **For the issue of being unable to fully empty the breast, here are some suggestions that might help:**\n• **Reinstall Accessories:** Sometimes simply removing and reinstalling the flange and other parts can restore optimal suction\n• **Take a Brief Break:** Milk production can naturally fluctuate due to various factors. Taking a 2-3 day break from pumping might help you assess if there are other influences affecting your output\n• **Compare with Other Pumps:** If you have access to another Momcozy pump or a different brand, comparing outputs under similar conditions can provide helpful insights\n• **Note Any Differences:** If this is a replacement pump, have you noticed any differences in performance compared to your previous one?\n\n* * *\nAnother possibility is that if the breasts are elastic, it will be difficult to empty the milk. This is completely normal for many mothers, and we'd like to help you confirm if this might be the case.\n\n**⭐️** **Here's how to check for elastic nipples:**\nDuring pumping, observe if your nipple stretches to reach the end of the flange tunnel. Please notice if it returns to its normal length only after pumping stops\n\n**💎 What's important to know:**\nCurrently, most electric breast pumps (including ours) aren't ideally suited for elastic nipples, as they can't adapt to this natural stretching. The most comfortable options tend to be the following:\n**✓ Direct breastfeeding (when possible)**\n**✓ Manual expression**\n\n💟 **Our caring suggestion:**\nIf you confirm having elastic nipples, continuing to use this pump might lead to discomfort or less efficient results. Your comfort and well-being are our top priority, so we strongly recommend consulting with a lactation specialist who can provide personalized guidance.\n\nWe know every mother's journey is unique, and we're here to ensure you feel supported every step of the way.\n\n* * *\nThank you for reaching out to us about replacing your breast pump. We truly want to make sure you have a pump that works perfectly for you and your little one.\n\nWe’re happy to let you know that we can make an exception to exchange your current pump for a different model, provided the prices are similar. **If there is a price difference between the models, we’ll just kindly ask you to cover the gap so we can get your preferred pump to you. **\n\n**✅️ Please note that if you need to change the model, you need to replace the entire (dual) breast pump set, not just a single breast pump. And the existing discounts on the official website cannot be used in conjunction with price-difference links.**\n\nTo help you decide, you’re welcome to browse all our available models and their current pricing on our website:\n👉 **https://momcozy.com/**\n**💟** **Please note:** **Wellness 1 and M5 Smart** **are currently not supported within the range of replaceable models.** **Please select the model you wish to replace your device from the following options: S9 Pro/S12 Pro/M5/M6/V1 Pro/V2 Pro/Air 1.**\n\n⭐️ **Please note that the warranty period for any replacement breast pump, regardless of whether it is the same model or a different one, is based on** _**the date of the original order**_**.** **The warranty period will not be reset upon replacement, as doing so would lead to an indefinite warranty.**\n\nWe know every mom’s needs are unique—whether it’s about comfort, suction strength, or portability—so we encourage you to pick the one that feels just right for you.\n\nOnce you’ve chosen the model you’d like, just reply to this email and let us know. We’ll arrange everything for you right away!\n\nWishing you and your baby all the best. 💗\n\nWarmly,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Julie,<br>&nbsp;<br>Hope you’re having a lovely day! 😊<br>&nbsp;<br>⭐️ <span style=\"color: #096ECC;\"><strong>For the issue of being unable to fully empty the breast, here are some suggestions that might help:</strong></span><br>• <strong>Reinstall Accessories:</strong> Sometimes simply removing and reinstalling the flange and other parts can restore optimal suction<br>• <strong>Take a Brief Break: </strong>Milk production can naturally fluctuate due to various factors. Taking a 2-3 day break from pumping might help you assess if there are other influences affecting your output<br>• <strong>Compare with Other Pumps:</strong> If you have access to another Momcozy pump or a different brand, comparing outputs under similar conditions can provide helpful insights<br>• <strong>Note Any Differences:</strong> If this is a replacement pump, have you noticed any differences in performance compared to your previous one?<br><hr>Another possibility is that if the breasts are elastic, it will be difficult to empty the milk. This is completely normal for many mothers, and we'd like to help you confirm if this might be the case.<br>&nbsp;<br><strong>⭐️ </strong><span style=\"color: #B65518;\"><strong>Here's how to check for elastic nipples:</strong></span><br>During pumping, observe if your nipple stretches to reach the end of the flange tunnel. Please notice if it returns to its normal length only after pumping stops<br>&nbsp;<br><strong>💎 What's important to know:</strong><br>Currently, most electric breast pumps (including ours) aren't ideally suited for elastic nipples, as they can't adapt to this natural stretching. The most comfortable options tend to be the following:<br><strong>✓ Direct breastfeeding (when possible)</strong><br><strong>✓ Manual expression</strong><br>&nbsp;<br>💟 <strong>Our caring suggestion:</strong><br>If you confirm having elastic nipples, continuing to use this pump might lead to discomfort or less efficient results. Your comfort and well-being are our top priority, so we strongly recommend consulting with a lactation specialist who can provide personalized guidance.<br>&nbsp;<br>We know every mother's journey is unique, and we're here to ensure you feel supported every step of the way.<br><hr>Thank you for reaching out to us about replacing your breast pump. We truly want to make sure you have a pump that works perfectly for you and your little one.<br>&nbsp;<br>We’re happy to let you know that we can make an exception to exchange your current pump for a different model, provided the prices are similar. <span style=\"color: rgb(209,29,181);\"><strong>If there is a price difference between the models, we’ll just kindly ask you to cover the gap so we can get your preferred pump to you.&nbsp;</strong></span><br>&nbsp;<br><strong>✅️ Please note that if you need to change the model, you need to replace the entire (dual) breast pump set, not just a single breast pump. And the existing discounts on the official website cannot be used in conjunction with price-difference links.</strong><br>&nbsp;<br>To help you decide, you’re welcome to browse all our available models and their current pricing on our website:<br>👉 <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/\"><strong>https://momcozy.com/</strong></a><br><strong>💟 </strong><span style=\"color: rgb(188,90,16);\"><strong><u>Please note: </u></strong></span><span style=\"color: rgb(199,40,9);\"><strong><u>Wellness 1 and M5 Smart</u></strong></span><span style=\"color: rgb(188,90,16);\"><strong><u> are currently not supported within the range of replaceable models.</u></strong></span><strong> </strong><span style=\"color: rgb(1,135,71);\"><strong>Please select the model you wish to replace your device from the following options: S9 Pro/S12 Pro/M5/M6/V1 Pro/V2 Pro/Air 1.</strong></span><br>&nbsp;<br>⭐️ <strong>Please note that the warranty period for any replacement breast pump, regardless of whether it is the same model or a different one, is based on </strong><span style=\"color: rgb(199,40,9);\"><i><strong><u>the date of the original order</u></strong></i><strong>.</strong></span><strong> The warranty period will not be reset upon replacement, as doing so would lead to an indefinite warranty.</strong><br>&nbsp;<br>We know every mom’s needs are unique—whether it’s about comfort, suction strength, or portability—so we encourage you to pick the one that feels just right for you.<br>&nbsp;<br>Once you’ve chosen the model you’d like, just reply to this email and let us know. We’ll arrange everything for you right away!<br>&nbsp;<br>Wishing you and your baby all the best. 💗<br>&nbsp;<br>Warmly,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello Julie,\n&nbsp;\nHope you’re having a lovely day! 😊\n&nbsp;\n⭐️ For the issue of being unable to fully empty the breast, here are some suggestions that might help:\n• Reinstall Accessories: Sometimes simply removing and reinstalling the flange and other parts can restore optimal suction\n• Take a Brief Break: Milk production can naturally fluctuate due to various factors. Taking a 2-3 day break from pumping might help you assess if there are other influences affecting your output\n• Compare with Other Pumps: If you have access to another Momcozy pump or a different brand, comparing outputs under similar conditions can provide helpful insights\n• Note Any Differences: If this is a replacement pump, have you noticed any differences in performance compared to your previous one?\n Another possibility is that if the breasts are elastic, it will be difficult to empty the milk. This is completely normal for many mothers, and we'd like to help you confirm if this might be the case.\n&nbsp;\n⭐️ Here's how to check for elastic nipples:\nDuring pumping, observe if your nipple stretches to reach the end of the flange tunnel. Please notice if it returns to its normal length only after pumping stops\n&nbsp;\n💎 What's important to know:\nCurrently, most electric breast pumps (including ours) aren't ideally suited for elastic nipples, as they can't adapt to this natural stretching. The most comfortable options tend to be the following:\n✓ Direct breastfeeding (when possible)\n✓ Manual expression\n&nbsp;\n💟 Our caring suggestion:\nIf you confirm having elastic nipples, continuing to use this pump might lead to discomfort or less efficient results. Your comfort and well-being are our top priority, so we strongly recommend consulting with a lactation specialist who can provide personalized guidance.\n&nbsp;\nWe know every mother's journey is unique, and we're here to ensure you feel supported every step of the way.\n Thank you for reaching out to us about replacing your breast pump. We truly want to make sure you have a pump that works perfectly for you and your little one.\n&nbsp;\nWe’re happy to let you know that we can make an exception to exchange your current pump for a different model, provided the prices are similar. If there is a price difference between the models, we’ll just kindly ask you to cover the gap so we can get your preferred pump to you.&nbsp;\n&nbsp;\n✅️ Please note that if you need to change the model, you need to replace the entire (dual) breast pump set, not just a single breast pump. And the existing discounts on the official website cannot be used in conjunction with price-difference links.\n&nbsp;\nTo help you decide, you’re welcome to browse all our available models and their current pricing on our website:\n👉 https://momcozy.com/\n💟 Please note: Wellness 1 and M5 Smart are currently not supported within the range of replaceable models. Please select the model you wish to replace your device from the following options: S9 Pro/S12 Pro/M5/M6/V1 Pro/V2 Pro/Air 1.\n&nbsp;\n⭐️ Please note that the warranty period for any replacement breast pump, regardless of whether it is the same model or a different one, is based on the date of the original order. The warranty period will not be reset upon replacement, as doing so would lead to an indefinite warranty.\n&nbsp;\nWe know every mom’s needs are unique—whether it’s about comfort, suction strength, or portability—so we encourage you to pick the one that feels just right for you.\n&nbsp;\nOnce you’ve chosen the model you’d like, just reply to this email and let us know. We’ll arrange everything for you right away!\n&nbsp;\nWishing you and your baby all the best. 💗\n&nbsp;\nWarmly,\nMomcozy Customer Support Team",
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      "created_at": "2026-05-13T09:06:25Z",
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    {
      "id": 57868083091737,
      "type": "Comment",
      "author_id": 57645484755865,
      "body": "Hi\n\n\n\nI have received the replacement parts. Thank you so much.\n\n\n\nBut I do have a question regarding in terms of the pump itself. It is not working for me. I have used it since I gave birth 4 weeks ago and it’s not emptying my breast and constantly getting clogged ducts.\n\n I purchased the item through my insurance is there anyway I can return this to try a different products since I cannot do it through aeroflow?\n\n\n\nThank you!\n\n\n\n\n\n> On May 7, 2026 at 5:21 AM, <Faye (Momcozy support)> wrote:\n>\n>\n> Hello,\n>\n> I hope your day is going well.\n>\n> 📦 **We are pleased to inform you that your package has been shipped.**\n>\n> **Tracking number: 1ZB286X90307641603**\n>\n> **Logistics Details:** **https://www.ups.com/track?loc=en_US&requester=ST/trackdetails**\n>\n> ![](https://rootglobal.zendesk.com/attachments/token/BcSCqxpactC6heASVUlkmYvfD/?name=image.png)\n> Please be patient, as it may take a few days for the package to arrive. Rest assured, it will reach you soon.\n>\n> _If you are satisfied with the service we provided, we would appreciate it if you could leave a \"Good\" service rating after the ticket is closed._ Your feedback helps to encourage our team and supports us to continuously improve and provide the best service to all moms.\n>\n> Thank you for your patience! 💗\n>\n> Best regards,\n> Momcozy Customer Support Team\n>\n> * * *\n> _Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._\n>\n>\n>\n> This email is a service from Momcozy. Delivered by Zendesk\n>\n>\n> On May 6, 2026 at 10:08:02 AM UTC, Faye support@momcozy.com wrote:\n>\n> > Hello,\n> >\n> > We hope this message finds you in good spirits! 🌸\n> >\n> > Thank you so much for providing the details we requested.\n> >\n> > **We’re happy to let you know that we’ll be sending the replacement to you as soon as possible! 💕**\n> >\n> > * * *\n> > **🚚 The shipping time will be 3-7 working days. Please wait patiently.**\n> >\n> > Note that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. 😊\n> >\n> > **If you need the tracking number, please contact us after 1-2 working days.**\n> >\n> > Take care, and we wish you and your family all the very best. 💗 Thank you for trusting us with your needs!\n> >\n> > Best regards,\n> > Momcozy Customer Support Team\n> >\n> > * * *\n> > _🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._\n> >\n> > _Thank you so much for your time! If you need help in the future, please email me, and I will be happy to reopen the ticket for you._\n> >\n> >\n> >\n> > This email is a service from Momcozy. Delivered by Zendesk\n> >\n> >\n> > On May 6, 2026 at 9:45:10 AM UTC, Jtle823 jtle823@gmail.com wrote:\n> >\n> > > > Please let us know your address in the following format:\n> > > >\n> > > > Recipient: Julie Le\n> > > > Recipient's province/state: Louisiana\n> > > > City: Slidell\n> > > > Zip Code: 70458\n> > > > Street address: 90 Grafton Dr\n> > > > Recipient's phone number: 504-638-2432\n> > > > Number of defective part(s):  2\n> > >\n> > >\n> > >\n> > >\n> > >\n> > >\n> > > > On May 6, 2026 at 1:57 AM, <Faye (Momcozy support)> wrote:\n> > > >\n> > > >\n> > > > Hello,\n> > > >\n> > > > I hope this message finds you well.\n> > > >\n> > > > Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n> > > >\n> > > > **To better confirm your order's warranty and product details, please provide the following information:**\n> > > >\n> > > > 1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly **shows the item model and order date.**\n> > > >\n> > > > 2. **Scan the QR code on the bottom of the box** to obtain the **UDI** (Unique Device Identifier) information.\n> > > >\n> > > > 3. **Take a picture of the bottom of the motor.**\n> > > >\n> > > > It would be great if you could provide photos of the damaged parts.\n> > > >\n> > > > We can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.\n> > > >\n> > > > Please let us know your address in the following format:\n> > > >\n> > > > Recipient: Julie Le\n> > > > Recipient's province/state: Louisiana\n> > > > City: Slidell\n> > > > Zip Code: 70458\n> > > > Street address: 90 Grafton Dr\n> > > > Recipient's phone number: 504-638-2432\n> > > > Number of defective part(s):  2\n> > > >\n> > > > Once we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible.\n> > > >\n> > > > Thank you for your understanding and patience. 💗\n> > > >\n> > > > Best Regards,\n> > > > Momcozy Customer Support Team\n> > > >\n> > > >\n> > > >\n> > > > This email is a service from Momcozy. Delivered by Zendesk\n> > > >\n> > > >\n> > > > On May 6, 2026 at 6:55:13 AM UTC, Jtle823 jtle823@gmail.com wrote:\n> > > >\n> > > > > Hi\n> > > > >\n> > > > >\n> > > > >\n> > > > > I ordered my pump through the Aeroflow Breastpump with my insurance for the\n> > > > > Momcozy M9 Mobile Flow™ Hands-free Breast Pump and the bottom part of the pump that connect to the milk collector has broken off. How can I get that replaced?\n> > > > >\n> > > > >\n> > > > >\n> > > > > Order #2109043246\n> > > > >\n> > > > >\n> > > > >\n> > > > > Thank you\n> > > > >\n> > > > >\n> > > > >\n> > > > >\n> > > > >\n> > > > > [VE0WG9-GJ9ML]\n> > >\n> > > [VE0WG9-GJ9ML]\n> >\n> > [VE0WG9-GJ9ML]",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><div><div></div>Hi</div><div><br></div><div>I have received the replacement parts. Thank you so much.&nbsp;</div><div><br></div><div>But I do have a question regarding in terms of the pump itself. It is not&nbsp;<span style=\"text-align: inherit; -webkit-tap-highlight-color: transparent;\">working for me. I have used it since I gave birth 4 weeks ago and it’s not emptying my breast and constantly getting clogged ducts.&nbsp;</span></div><div><span style=\"text-align: inherit; -webkit-tap-highlight-color: transparent;\">&nbsp;I purchased the item through my insurance is there anyway I can return this to try a different products since I cannot do it through aeroflow?&nbsp;</span></div><div><span style=\"text-align: inherit; -webkit-tap-highlight-color: transparent;\"><br></span></div><div><span style=\"text-align: inherit; -webkit-tap-highlight-color: transparent;\">Thank you!&nbsp;</span></div><br><div><div></div></div><div><div><br><br><blockquote style=\"height: min-content; border-left-width: 1px; border-left-color: #ccc; border-left-style: solid; padding-left: 0.5ex; margin: 1ex 0 0;\"><div>On May 7, 2026 at 5:21 AM, &lt;<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">Faye (Momcozy support)</a>&gt; wrote:<br><br></div><div>\n  \n  \n\n          \n         \n\n  <div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n    <div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>I hope your day is going well.<br><br>📦 <strong>We are pleased to inform you that your package has been shipped.</strong>&nbsp;<br>&nbsp;<br><strong>Tracking number: 1ZB286X90307641603</strong><br>&nbsp;<br><strong>Logistics Details: </strong><a href=\"https://www.ups.com/track?loc=en_US&amp;requester=ST/trackdetails\" rel=\"noreferrer\"><strong>https://www.ups.com/track?loc=en_US&amp;requester=ST/trackdetails</strong></a><br>&nbsp;<br><span style=\"opacity: 1;\"><img src=\"https://rootglobal.zendesk.com/attachments/token/BcSCqxpactC6heASVUlkmYvfD/?name=image.png\" style=\"max-width: 100%;\"></span><br>Please be patient, as it may take a few days for the package to arrive. Rest assured, it will reach you soon.<br>&nbsp;<br><span style=\"color: rgb(1,135,71);\"><i>If you are satisfied with the service we provided, we would appreciate it if you could leave a \"Good\" service rating after the ticket is closed.</i></span><span style=\"color: #018747;\"> </span>Your feedback helps to encourage our team and supports us to continuously improve and provide the best service to all moms.&nbsp;<br>&nbsp;<br>Thank you for your patience! 💗<br><br>Best regards,<br>Momcozy Customer Support Team<br><hr><i>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i><br></div>\n  </div><br>\n  <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n    This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&amp;utm_content=Rootglobal&amp;utm_medium=poweredbyzendesk&amp;utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n  </div><br>\n          <div>\n          <div>On May 6, 2026 at 10:08:02 AM UTC, Faye support@momcozy.com wrote:<br></div>\n          <blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\">\n  \n  \n\n          \n         \n\n  <div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n    <div class=\"zd-comment\" dir=\"auto\"><span style=\"background-color: rgb(248,249,249); color: rgb(47,57,65);\">Hello,</span><br><span style=\"background-color: rgb(248,249,249); color: rgb(47,57,65);\">&nbsp;</span><br>We hope this message finds you in good spirits! 🌸<br>&nbsp;<br>Thank you so much for providing the details we requested.&nbsp;<br>&nbsp;<br><strong>We’re happy to let you know that we’ll be sending the replacement to you as soon as possible! 💕</strong><br><hr><strong>🚚 The shipping time will be 3-7 working days. Please wait patiently.</strong><br>&nbsp;<br>Note that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. <span style=\"background-color: rgb(248,249,249); color: rgb(41,50,57);\">😊</span><br>&nbsp;<br><strong>If you need the tracking number, please contact us after 1-2 working days.</strong><br>&nbsp;<br>Take care, and we wish you and your family all the very best. 💗 Thank you for trusting us with your needs!<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br><hr><i>🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i><br>&nbsp;<br><i>Thank you so much for your time! If you need help in the future, please email me, and I will be happy to reopen the ticket for you.</i><br></div>\n  </div><br>\n  <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n    This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&amp;utm_content=Rootglobal&amp;utm_medium=poweredbyzendesk&amp;utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n  </div><br>\n          <div>\n          <div>On May 6, 2026 at 9:45:10 AM UTC, Jtle823 jtle823@gmail.com wrote:<br></div>\n          <blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div><div></div><br></div><div style=\"white-space: pre;\"><blockquote style=\"outline: transparent solid 0px;   font-size: 15px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: none;  text-decoration-line: none;  text-decoration-style: solid; height: min-content; border-left-width: 1px; border-left-style: solid; border-left-color: rgb(204, 204, 204); padding-left: 0.5ex; margin: 1ex 0px 0px;\" align=\"start\"><div style=\"outline: transparent solid 0px;\"><div style=\"outline: transparent solid 0px;  font-size: 14px; line-height: 1.5;\"><div class=\"zd-comment\" dir=\"auto\" style=\"outline: transparent solid 0px;\">Please let us know your address in the following format:<br style=\"outline: transparent solid 0px; display: inherit;\"><br style=\"outline: transparent solid 0px; display: inherit;\">Recipient: Julie Le<br style=\"outline: transparent solid 0px; display: inherit;\">Recipient's province/state: Louisiana&nbsp;<br style=\"outline: transparent solid 0px; display: inherit;\">City: Slidell<br style=\"outline: transparent solid 0px; display: inherit;\">Zip Code: 70458<br style=\"outline: transparent solid 0px; display: inherit;\">Street address: 90 Grafton Dr<br style=\"outline: transparent solid 0px; display: inherit;\">Recipient's phone number: 504-638-2432<br style=\"outline: transparent solid 0px; display: inherit;\">Number of defective part(s): &nbsp;2</div></div></div></blockquote></div><br><div><div></div></div><div><div><br><br><blockquote style=\"height: min-content; border-left-width: 1px; border-left-color: #ccc; border-left-style: solid; padding-left: 0.5ex; margin: 1ex 0 0;\"><div>On May 6, 2026 at 1:57 AM, &lt;<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">Faye (Momcozy support)</a>&gt; wrote:<br><br></div><div>\n  \n  \n\n          \n          \n\n  <div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n    <div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>I hope this message finds you well.&nbsp;<br>&nbsp;<br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br><br><span style=\"background-color: rgb(1,135,71); color: rgb(255,255,255);\"><strong>To better confirm your order's warranty and product details, please provide the following information:</strong></span><br>&nbsp;<br>1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly <strong>shows the item model and order date.</strong><br>&nbsp;<br>2. <strong>Scan the QR code on the bottom of the box</strong> to obtain the <strong>UDI</strong> (Unique Device Identifier) information.<br>&nbsp;<br>3. <strong>Take a picture of the bottom of the motor.</strong><br>&nbsp;<br>It would be great if you could provide photos of the damaged parts.<br><br>We can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.<br>&nbsp;<br>Please let us know your address in the following format:<br><br>Recipient: Julie Le<br>Recipient's province/state: Louisiana&nbsp;<br>City: Slidell<br>Zip Code: 70458<br>Street address: 90 Grafton Dr<br>Recipient's phone number: 504-638-2432<br>Number of defective part(s): &nbsp;2<br><br>Once we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible.&nbsp;<br><br>Thank you for your understanding and patience. 💗<br><br>Best Regards,&nbsp;<br>Momcozy Customer Support Team<br></div>\n  </div><br>\n  <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n    This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&amp;utm_content=Rootglobal&amp;utm_medium=poweredbyzendesk&amp;utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n  </div><br>\n          <div>\n          <div>On May 6, 2026 at 6:55:13 AM UTC, Jtle823 jtle823@gmail.com wrote:<br></div>\n          <blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div><div></div></div><div><div><div><div></div>Hi</div><div><br></div><div>I ordered my pump through the Aeroflow Breastpump with my insurance for the&nbsp;<div style=\"white-space: pre;\"><span style=\"font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3);  text-decoration: none;   font-size: 18px; font-weight: 300; -webkit-text-size-adjust: 100%; float: none; display: inline !important;\">Momcozy M9 Mobile Flow™ Hands-free Breast Pump and the bottom part of the pump that connect to the milk collector has broken off. How can I get that replaced?</span></div><div style=\"white-space: pre;\"><span style=\"font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3);  text-decoration: none;   font-size: 14px; font-weight: 300; -webkit-text-size-adjust: 100%; float: none; display: inline !important;\"><br></span></div><div style=\"white-space: pre;\"><span style=\"font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3);  text-decoration: none;   font-size: 14px; font-weight: 300; -webkit-text-size-adjust: 100%; float: none; display: inline !important;\">Order <a href=\"/agent/tickets/2109043246\" rel=\"ticket\" target=\"_blank\">#2109043246</a></span></div><div><font><span style=\" font-size: 14px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: 100%;\"><br></span></font></div><div><font><span style=\" font-size: 14px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: 100%;\">Thank you&nbsp;<br></span></font><span style=\"white-space: normal; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.3);  text-decoration: none;   font-size: 14px; font-weight: 300; -webkit-text-size-adjust: 100%; float: none; display: inline !important;\"><div style=\"white-space: pre;\"><br></div></span></div></div><br><div><div></div></div><div><div></div></div></div></div><div><div></div></div><span style=\"color: #FFFFFF;\">[VE0WG9-GJ9ML]</span></blockquote>\n        </div>\n\n\n\n<div style=\"display: none;\">  <div>          </div></div>\n</div></blockquote></div></div><span style=\"color: #FFFFFF;\">[VE0WG9-GJ9ML]</span></blockquote>\n        </div>\n\n\n\n<div style=\"display: none;\">  <div>          </div></div><span style=\"color: #FFFFFF;\">[VE0WG9-GJ9ML]</span></blockquote>\n        </div>\n\n\n\n<div style=\"display: none;\">  <div>          </div></div>\n</div></blockquote></div></div></div>",
      "plain_body": "Hi  \n  I have received the replacement parts. Thank you so much.&nbsp;  \n  But I do have a question regarding in terms of the pump itself. It is not&nbsp;working for me. I have used it since I gave birth 4 weeks ago and it’s not emptying my breast and constantly getting clogged ducts.&nbsp;  &nbsp;I purchased the item through my insurance is there anyway I can return this to try a different products since I cannot do it through aeroflow?&nbsp;  \n  Thank you!&nbsp; \n     \n\n  On May 7, 2026 at 5:21 AM, &lt;Faye (Momcozy support)&gt; wrote:\n\n  \n  \n  \n\n          \n         \n\n   \n     Hello,\n\nI hope your day is going well.\n\n📦 We are pleased to inform you that your package has been shipped.&nbsp;\n&nbsp;\nTracking number: 1ZB286X90307641603\n&nbsp;\nLogistics Details: https://www.ups.com/track?loc=en_US&amp;requester=ST/trackdetails\n&nbsp;\n\nPlease be patient, as it may take a few days for the package to arrive. Rest assured, it will reach you soon.\n&nbsp;\nIf you are satisfied with the service we provided, we would appreciate it if you could leave a \"Good\" service rating after the ticket is closed. Your feedback helps to encourage our team and supports us to continuously improve and provide the best service to all moms.&nbsp;\n&nbsp;\nThank you for your patience! 💗\n\nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n \n   \n\n   \n    This email is a service from Momcozy. Delivered by Zendesk\n   \n\n           \n           On May 6, 2026 at 10:08:02 AM UTC, Faye support@momcozy.com wrote:\n \n           \n  \n  \n\n          \n         \n\n   \n     Hello,\n&nbsp;\nWe hope this message finds you in good spirits! 🌸\n&nbsp;\nThank you so much for providing the details we requested.&nbsp;\n&nbsp;\nWe’re happy to let you know that we’ll be sending the replacement to you as soon as possible! 💕\n 🚚 The shipping time will be 3-7 working days. Please wait patiently.\n&nbsp;\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. 😊\n&nbsp;\nIf you need the tracking number, please contact us after 1-2 working days.\n&nbsp;\nTake care, and we wish you and your family all the very best. 💗 Thank you for trusting us with your needs!\n&nbsp;\nBest regards,\nMomcozy Customer Support Team\n 🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n&nbsp;\nThank you so much for your time! If you need help in the future, please email me, and I will be happy to reopen the ticket for you.\n \n   \n\n   \n    This email is a service from Momcozy. Delivered by Zendesk\n   \n\n           \n           On May 6, 2026 at 9:45:10 AM UTC, Jtle823 jtle823@gmail.com wrote:\n \n             \n      Please let us know your address in the following format:  Recipient: Julie Le Recipient's province/state: Louisiana&nbsp; City: Slidell Zip Code: 70458 Street address: 90 Grafton Dr Recipient's phone number: 504-638-2432 Number of defective part(s): &nbsp;2     \n     \n\n  On May 6, 2026 at 1:57 AM, &lt;Faye (Momcozy support)&gt; wrote:\n\n  \n  \n  \n\n          \n          \n\n   \n     Hello,\n\nI hope this message finds you well.&nbsp;\n&nbsp;\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better confirm your order's warranty and product details, please provide the following information:\n&nbsp;\n1. The proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n&nbsp;\n2. Scan the QR code on the bottom of the box to obtain the UDI (Unique Device Identifier) information.\n&nbsp;\n3. Take a picture of the bottom of the motor.\n&nbsp;\nIt would be great if you could provide photos of the damaged parts.\n\nWe can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.\n&nbsp;\nPlease let us know your address in the following format:\n\nRecipient: Julie Le\nRecipient's province/state: Louisiana&nbsp;\nCity: Slidell\nZip Code: 70458\nStreet address: 90 Grafton Dr\nRecipient's phone number: 504-638-2432\nNumber of defective part(s): &nbsp;2\n\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible.&nbsp;\n\nThank you for your understanding and patience. 💗\n\nBest Regards,&nbsp;\nMomcozy Customer Support Team\n \n   \n\n   \n    This email is a service from Momcozy. Delivered by Zendesk\n   \n\n           \n           On May 6, 2026 at 6:55:13 AM UTC, Jtle823 jtle823@gmail.com wrote:\n \n                  Hi  \n  I ordered my pump through the Aeroflow Breastpump with my insurance for the&nbsp; Momcozy M9 Mobile Flow™ Hands-free Breast Pump and the bottom part of the pump that connect to the milk collector has broken off. How can I get that replaced?  \n  Order #2109043246  \n  Thank you&nbsp;\n \n   \n           [VE0WG9-GJ9ML] \n         \n\n\n\n                \n    [VE0WG9-GJ9ML] \n         \n\n\n\n                [VE0WG9-GJ9ML]",
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