提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253774",
"subject": "Defective Air 1",
"description": "Hi,\n\nCan you please help me? I bought Air 1 I supposed 2 months ago, from Momcozy Shopee, now the right motor stopped working.\n\nIMG_0617.mov (https://drive.google.com/file/d/1w_Eb-kAGn3ZUOW-LFdO-Dz5ukp6viPTP)",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T03:59:51Z",
"updated_at": "2026-05-13T10:41:40Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "unable to charge",
"agents_notes": "unable to charge",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to charge",
"category_value": "cpi__unable_to_charge",
"category_zh": "无法充电"
},
"channel_summary": {
"local_channel": "Agent",
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"email": 1
}
},
"messages": [
{
"conversation_id": "57882294299417",
"type": "Comment",
"created_at": "2026-05-13T10:41:40Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for bringing this charging concern to our attention. We're truly sorry for the inconvenience this has caused, and we appreciate you taking the time to work through this with us.\n \nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \nIf possible, we'd be grateful if you could film a short video while following these steps:\n Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached. Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in. With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. Note: The case's adapter should be 5V/3A. Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green. \nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n \nKind regards,\nMomcozy Customer Support Team 💛"
},
{
"conversation_id": "57867817009689",
"type": "Comment",
"created_at": "2026-05-13T03:59:51Z",
"author_id": "41194735852313",
"author_name": "Jay-Ahnn Bermudez",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hi, \n Can you please help me? I bought Air 1 I supposed 2 months ago, from Momcozy Shopee, now the right motor stopped working. \n \n IMG_0617.mov"
}
]
}
ticket_raw_json
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"ticket": {
"id": 1253774,
"subject": "Defective Air 1",
"description": "Hi,\n\nCan you please help me? I bought Air 1 I supposed 2 months ago, from Momcozy Shopee, now the right motor stopped working.\n\n\nIMG_0617.mov (https://drive.google.com/file/d/1w_Eb-kAGn3ZUOW-LFdO-Dz5ukp6viPTP)",
"is_group_public": true,
"status": "pending",
"type": "incident",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253774.json",
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"brand_id": 32404259465241,
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"id": 57882294299417,
"body": "Hello,\n \nThank you for bringing this charging concern to our attention. We're truly sorry for the inconvenience this has caused, and we appreciate you taking the time to work through this with us.\n \nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \nIf possible, we'd be grateful if you could film a short video while following these steps:\n Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached. Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in. With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. Note: The case's adapter should be 5V/3A. Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green. \nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n \nKind regards,\nMomcozy Customer Support Team 💛\n ",
"created_at": "2026-05-13T10:41:40Z",
"author_id": 51758781346457,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57882294299417,
"type": "Comment",
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"body": "Hello,\n\nThank you for bringing this charging concern to our attention. We're truly sorry for the inconvenience this has caused, and we appreciate you taking the time to work through this with us.\n\nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n\nIf possible, we'd be grateful if you could film a short video while following these steps:\n1. Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached.\n2. Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in.\n3. With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. _Note: The case's adapter should be 5V/3A._\n4. Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green.\n\n\nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n\nKind regards,\nMomcozy Customer Support Team 💛",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for bringing this charging concern to our attention. We're truly sorry for the inconvenience this has caused, and we appreciate you taking the time to work through this with us.<br> <br>To better analyze the issue you're experiencing, please provide:<br>Order number:the sales platform where you made the purchase<br>A photo of bottom of motor to let us get the SN and model number :<br>UDI (Unique Device Identifier) information located on the bottom of the box.<br> <br>If possible, we'd be grateful if you could film a short video while following these steps:<br><ol dir=\"auto\"><li>Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached.</li><li>Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in.</li><li>With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. <i>Note: The case's adapter should be 5V/3A.</i></li><li>Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green.</li></ol> <br>We know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.<br> <br>Kind regards,<br>Momcozy Customer Support Team 💛<br> <br></div>",
"plain_body": "Hello,\n \nThank you for bringing this charging concern to our attention. We're truly sorry for the inconvenience this has caused, and we appreciate you taking the time to work through this with us.\n \nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \nIf possible, we'd be grateful if you could film a short video while following these steps:\n Please ensure the charging area at the bottom of the motor is clean, and gently remove any protective film that might still be attached. Take the pump out of the charging case, let the case rest for about 10 seconds, then place the pump back in. With the motor turned off, try charging it using the fully charged case (showing 4 white lights). Please observe if the motor's indicator light turns green. Note: The case's adapter should be 5V/3A. Now, with the motor still off, try charging it directly using the magnetic cable and a 5V/2A adapter. Again, please check if the motor's indicator light turns green. \nWe know how important it is to have equipment you can rely on. Thank you for your patience and cooperation as we work to resolve this for you.\n \nKind regards,\nMomcozy Customer Support Team 💛\n ",
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"address": "jengbermudez@gmail.com",
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"created_at": "2026-05-13T10:41:40Z",
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{
"id": 57867817009689,
"type": "Comment",
"author_id": 41194735852313,
"body": "Hi,\n\n\nCan you please help me? I bought Air 1 I supposed 2 months ago, from Momcozy Shopee, now the right motor stopped working.\n\n\n\n\n\n \n\nIMG_0617.mov",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>Hi,<div dir=\"auto\"><br></div><div dir=\"auto\">Can you please help me? I bought Air 1 I supposed 2 months ago, from Momcozy Shopee, now the right motor stopped working.</div><div dir=\"auto\"><br></div><div dir=\"auto\"><div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; background-color: #dde3ea; border-radius: 16px; font-weight: 500; font-size: 0.875em; margin: 8px 0;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0;\"><a href=\"https://drive.google.com/file/d/1w_Eb-kAGn3ZUOW-LFdO-Dz5ukp6viPTP\" rel=\"noreferrer\"><img alt=\"Video File\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/video/quicktime\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_0617.mov\" style=\"color: rgb(11,87,208);\"><a style=\"text-decoration: none; color: inherit;\" href=\"https://drive.google.com/file/d/1w_Eb-kAGn3ZUOW-LFdO-Dz5ukp6viPTP\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_0617.mov</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div><br></div></div><br></div>\n</div></div>",
"plain_body": "Hi, \n Can you please help me? I bought Air 1 I supposed 2 months ago, from Momcozy Shopee, now the right motor stopped working. \n \n IMG_0617.mov",
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