回复：来自 Momcozy：您对收到的支持评价如何？请求 #1215378

Re: From Momcozy: How would you rate the support you received? Request #1215378
Ticket 1253772 open normal 2026-05-13T03:59:03Z Zendesk
客服备注 / Agents notes 34029476051481
1 pump unable to charge 3/2/2026
1 个泵无法充电 2026/3/2
Zendesk 既有问题分类 34154549939865
CPI::Unable to charge
value: cpi__unable_to_charge
无法充电
销售渠道 / 来源渠道 32685292044825
B2B::Military Medical Supplies
value: b2b__military_medical_supplies
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"web": 2, "email": 1}
本地 channel
Agent
更新时间
2026-05-13T17:33:40Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】回复：来自 Momcozy：您对收到的支持评价如何？请求 #1215378
【既有分类】无法充电
【产品/渠道】milk pump::Momcozy::M9 / Agent
【客服备注】1 个泵无法充电 2026/3/2
【描述】这是您之前请求 #1215378 “来自呼叫者 +1 (... 的语音邮件”的后续跟进。您好，我有收据，我会把它附在下面。
【会话详情】
2026-05-13 03:59 (客户 kelsi marie): 这是您之前请求 #1215378 “来自呼叫者 +1 (... 的语音邮件”的后续跟进。您好，我有收据，我会把它附在下面。
2026-05-13 07:58 (客服 RT-B2B-Becky): 您好，感谢提供信息。为分析问题，请提供盒底 UDI 信息（扫描生产日期/SN 旁二维码）。若盒丢弃可扫马达底部二维码获取 SN。补发颜色随机。请提供收件地址（收件人、州、城市、邮编、街道、电话、故障泵数量）。收到地址后将安排补发。感谢理解。
2026-05-13 17:33 (客户 kelsi marie): Kelsi Lefebvre 加利福尼亚州 Lemoore 93245 2761 b Orion ct 469-338-3391 2

描述与翻译

中文描述

这是您之前请求 #1215378 “来自呼叫者 +1 (... 的语音邮件”的后续跟进

您好，我有收据，我会把它附在下面

英文/原始描述

This is a follow-up to your previous request #1215378 "Voicemail from: Caller +1 (..."

Hello I have the receipt I’ll attach it below

Conversation 中文翻译

#1 customer 2026-05-13T17:33:40Z email Comment kelsi marie
Kelsi Lefebvre 加利福尼亚州 Lemoore 93245 2761 b Orion ct 469-338-3391 2
英文原文 / 原始消息 
Kelsi Lefebvre California Lemoore 93245 2761 b Orion ct 469-338-3391 2
#2 agent 2026-05-13T07:58:27Z web Comment RT-B2B-Becky
您好，

希望您一切都好。

感谢您提供的信息。

为了更好地分析您遇到的问题，请提供位于包装盒底部的 UDI（唯一设备标识符）信息。您可以扫描包装盒上生产日期和 SN（序列号）旁边的二维码来获取 UDI。如果包装盒已丢弃或没有 UDI 标签，您也可以扫描马达底部的二维码来获取产品的 SN。

补发泵的颜色是随机的，取决于库存情况。请按以下格式告知我们您的地址：

收件人：
收件人所在省/州：
城市：
邮编：
街道地址：
收件人电话号码：
故障泵数量：

一旦我们收到您更新的地址，我们将尽快为您安排寄送更换产品。

感谢您的理解与耐心。💗

此致，
Momcozy 客户支持团队
英文原文 / 原始消息 
Hello,
 
I hope this message finds you well. 
 
Thank you for providing the information.
 
To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.

Reissue pump colors are random and based on stock. Please let us know your address in the following format:
 
Recipient:
Recipient's province/state:
City:
Zip Code:
Street Address:
Recipient's phone number:
Number of defective pump(s): 
 
Once we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. 
 
Thank you for your understanding and patience. 💗
 
Best Regards, 
Momcozy Customer Support Team
#3 customer 2026-05-13T03:59:03Z web Comment kelsi marie
这是您之前请求 #1215378 “来自呼叫者 +1 (... 的语音邮件”的后续跟进。您好，我有收据，我会把它附在下面。
英文原文 / 原始消息 
This is a follow-up to your previous request #1215378 "Voicemail from: Caller +1 (..." Hello I have the receipt I’ll attach it below

全部自定义字段

field_id显示名 / 选项名value
32685292044825B2B::Military Medical Suppliesb2b__military_medical_supplies
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
340294760514811 pump unable to charge 3/2/2026
34154549939865CPI::Unable to chargecpi__unable_to_charge

更多原始信息

提取后的分类输入 JSON 
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    "ticket_id": "1253772",
    "subject": "Re: From Momcozy: How would you rate the support you received? Request #1215378",
    "description": "This is a follow-up to your previous request #1215378 \"Voicemail from: Caller +1 (...\"\n\nHello I have the receipt I’ll attach it below",
    "status": "open",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-13T03:59:03Z",
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    "agents_notes": "1 pump unable to charge\n\n3/2/2026",
    "category_field_id": "34154549939865",
    "category_name": "CPI::Unable to charge",
    "category_value": "cpi__unable_to_charge",
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      "email": 1
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      "type": "Comment",
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      "author_name": "kelsi marie",
      "author_role": "end-user",
      "sender_type": "customer",
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      "recording_type": "",
      "text": "Kelsi Lefebvre California Lemoore 93245 2761 b Orion ct 469-338-3391 2"
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      "author_name": "RT-B2B-Becky",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hello,\n \nI hope this message finds you well. \n \nThank you for providing the information.\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n\nReissue pump colors are random and based on stock. Please let us know your address in the following format:\n \nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet Address:\nRecipient's phone number:\nNumber of defective pump(s): \n \nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. \n \nThank you for your understanding and patience. 💗\n \nBest Regards, \nMomcozy Customer Support Team"
    },
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      "conversation_id": "57867779176089",
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      "author_name": "kelsi marie",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "web",
      "public": true,
      "recording_type": "",
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}
翻译 JSON 
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  "translated_description": "这是您之前请求 #1215378 “来自呼叫者 +1 (... 的语音邮件”的后续跟进\n\n您好，我有收据，我会把它附在下面",
  "translated_agents_notes": "1 个泵无法充电\n\n2026/3/2",
  "translated_category_label": "无法充电",
  "translated_messages": [
    {
      "conversation_id": "57890471798681",
      "created_at": "2026-05-13T17:33:40Z",
      "sender_type": "customer",
      "author_name": "kelsi marie",
      "channel": "email",
      "translated_text": "Kelsi Lefebvre 加利福尼亚州 Lemoore 93245 2761 b Orion ct 469-338-3391 2"
    },
    {
      "conversation_id": "57876687412889",
      "created_at": "2026-05-13T07:58:27Z",
      "sender_type": "agent",
      "author_name": "RT-B2B-Becky",
      "channel": "web",
      "translated_text": "您好，\n \n希望您一切都好。\n \n感谢您提供的信息。\n \n为了更好地分析您遇到的问题，请提供位于包装盒底部的 UDI（唯一设备标识符）信息。您可以扫描包装盒上生产日期和 SN（序列号）旁边的二维码来获取 UDI。如果包装盒已丢弃或没有 UDI 标签，您也可以扫描马达底部的二维码来获取产品的 SN。\n\n补发泵的颜色是随机的，取决于库存情况。请按以下格式告知我们您的地址：\n \n收件人：\n收件人所在省/州：\n城市：\n邮编：\n街道地址：\n收件人电话号码：\n故障泵数量：\n \n一旦我们收到您更新的地址，我们将尽快为您安排寄送更换产品。\n \n感谢您的理解与耐心。💗\n \n此致，\nMomcozy 客户支持团队"
    },
    {
      "conversation_id": "57867779176089",
      "created_at": "2026-05-13T03:59:03Z",
      "sender_type": "customer",
      "author_name": "kelsi marie",
      "channel": "web",
      "translated_text": "这是您之前请求 #1215378 “来自呼叫者 +1 (... 的语音邮件”的后续跟进。您好，我有收据，我会把它附在下面。"
    }
  ],
  "chinese_reading_text": "【标题】回复：来自 Momcozy：您对收到的支持评价如何？请求 #1215378\n【既有分类】无法充电\n【产品/渠道】milk pump::Momcozy::M9 / Agent\n【客服备注】1 个泵无法充电 2026/3/2\n【描述】这是您之前请求 #1215378 “来自呼叫者 +1 (... 的语音邮件”的后续跟进。您好，我有收据，我会把它附在下面。\n【会话详情】\n2026-05-13 03:59 (客户 kelsi marie): 这是您之前请求 #1215378 “来自呼叫者 +1 (... 的语音邮件”的后续跟进。您好，我有收据，我会把它附在下面。\n2026-05-13 07:58 (客服 RT-B2B-Becky): 您好，感谢提供信息。为分析问题，请提供盒底 UDI 信息（扫描生产日期/SN 旁二维码）。若盒丢弃可扫马达底部二维码获取 SN。补发颜色随机。请提供收件地址（收件人、州、城市、邮编、街道、电话、故障泵数量）。收到地址后将安排补发。感谢理解。\n2026-05-13 17:33 (客户 kelsi marie): Kelsi Lefebvre 加利福尼亚州 Lemoore 93245 2761 b Orion ct 469-338-3391 2",
  "translation_notes": [
    "客户最后一条消息直接提供了地址和联系方式，其中 '2' 可能指代故障泵数量。"
  ]
}
ticket_raw_json 
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conversation_raw_json 
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      "body": "Hello,\n\nI hope this message finds you well.\n\nThank you for providing the information.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n\nReissue pump colors are random and based on stock. Please let us know your address in the following format:\n\n**Recipient:**\n**Recipient's province/state:**\n**City:**\n**Zip Code:**\n**Street Address:**\n**Recipient's phone number:**\n**Number of defective pump(s): **\n\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible.\n\nThank you for your understanding and patience. 💗\n\nBest Regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>I hope this message finds you well.&nbsp;<br>&nbsp;<br>Thank you for providing the information.<br>&nbsp;<br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.<br><br>Reissue pump colors are random and based on stock. Please let us know your address in the following format:<br>&nbsp;<br><strong>Recipient:</strong><br><strong>Recipient's province/state:</strong><br><strong>City:</strong><br><strong>Zip Code:</strong><br><strong>Street Address:</strong><br><strong>Recipient's phone number:</strong><br><strong>Number of defective pump(s):&nbsp;</strong><br>&nbsp;<br>Once we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible.&nbsp;<br>&nbsp;<br>Thank you for your understanding and patience. 💗<br>&nbsp;<br>Best Regards,&nbsp;<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nI hope this message finds you well.&nbsp;\n&nbsp;\nThank you for providing the information.\n&nbsp;\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n\nReissue pump colors are random and based on stock. Please let us know your address in the following format:\n&nbsp;\nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet Address:\nRecipient's phone number:\nNumber of defective pump(s):&nbsp;\n&nbsp;\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible.&nbsp;\n&nbsp;\nThank you for your understanding and patience. 💗\n&nbsp;\nBest Regards,&nbsp;\nMomcozy Customer Support Team",
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