提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253744",
"subject": "Customer support",
"description": "Hello Momcozy Support, \n\n I am reaching out regarding my Momcozy M9 breast pump, which stopped working only a few months after purchase. The pump is still within the 1-year manufacturer warranty period, and I would like to request assistance with a warranty claim. \n\n I have taken good care of the pump and followed the recommended usage and cleaning instructions. Unfortunately, it is no longer functioning properly. \n\n Could you please advise me on the next steps for a warranty replacement or repair? I can provide proof of purchase, order information, photos, or videos if needed. \n\n Thank you for your assistance. I look forward to hearing back from you soon. \n\n Nada Salih,",
"status": "pending",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T03:46:38Z",
"updated_at": "2026-05-14T03:27:41Z"
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"category_zh": "产品无法正常工作"
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{
"conversation_id": "57902862705177",
"type": "Comment",
"created_at": "2026-05-14T03:27:41Z",
"author_id": "57867445133337",
"author_name": "Nada Salih",
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"text": "Good evening, \n One of the breast pumps turns on, but is experiencing suction issues and will not extract milk. Please let me know how you can assist me with this. \n Thank you, Nada"
},
{
"conversation_id": "57884717270937",
"type": "Comment",
"created_at": "2026-05-13T12:11:35Z",
"author_id": "34818869523481",
"author_name": "BL-A2-Pump-Mikaela",
"author_role": "agent",
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"text": "Hello,\n \nThank you for reaching out to us, and we appreciate you bringing this to our attention.\n \nWe’re truly sorry to learn about the trouble you’re experiencing.\n \nTo assist you further, could you please explain the issue with your pump.\n \nWe’ll be waiting for your response and will do our best to assist you as quickly as possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "Hello Momcozy Support, \n \n I am reaching out regarding my Momcozy M9 breast pump, which stopped working only a few months after purchase. The pump is still within the 1-year manufacturer warranty period, and I would like to request assistance with a warranty claim. \n I have taken good care of the pump and followed the recommended usage and cleaning instructions. Unfortunately, it is no longer functioning properly. \n Could you please advise me on the next steps for a warranty replacement or repair? I can provide proof of purchase, order information, photos, or videos if needed. \n Thank you for your assistance. I look forward to hearing back from you soon. \n \n \n Nada Salih,"
}
]
}
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"description": "Hello Momcozy Support, \n\n\n I am reaching out regarding my Momcozy M9 breast pump, which stopped working only a few months after purchase. The pump is still within the 1-year manufacturer warranty period, and I would like to request assistance with a warranty claim. \n\n I have taken good care of the pump and followed the recommended usage and cleaning instructions. Unfortunately, it is no longer functioning properly. \n\n Could you please advise me on the next steps for a warranty replacement or repair? I can provide proof of purchase, order information, photos, or videos if needed. \n\n Thank you for your assistance. I look forward to hearing back from you soon. \n\n\n\n Nada Salih,",
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"body": "Hello,\n \nThank you for reaching out to us, and we appreciate you bringing this to our attention.\n \nWe’re truly sorry to learn about the trouble you’re experiencing.\n \nTo assist you further, could you please explain the issue with your pump.\n \nWe’ll be waiting for your response and will do our best to assist you as quickly as possible.\n \nBest regards,\nMomcozy Customer Support Team",
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conversation_raw_json
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"body": "Good evening,\n\n\n\nOne of the breast pumps turns on, but is experiencing suction issues and will not extract milk. Please let me know how you can assist me with this.\n\n\n\nThank you,\n\nNada",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Good evening,</div><div dir=\"auto\"><br></div><div dir=\"auto\">One of the breast pumps turns on, but is experiencing suction issues and will not extract milk. Please let me know how you can assist me with this. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you,</div><div dir=\"auto\">Nada </div><div><br></div></div>",
"plain_body": "Good evening, \n One of the breast pumps turns on, but is experiencing suction issues and will not extract milk. Please let me know how you can assist me with this. \n Thank you, Nada ",
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"body": "Hello,\n\nThank you for reaching out to us, and we appreciate you bringing this to our attention.\n\nWe’re truly sorry to learn about the trouble you’re experiencing.\n\nTo assist you further, could you please explain the issue with your pump.\n\nWe’ll be waiting for your response and will do our best to assist you as quickly as possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out to us, and we appreciate you bringing this to our attention.<br> <br>We’re truly sorry to learn about the trouble you’re experiencing.<br> <br>To assist you further, could you please explain the issue with your pump.<br> <br>We’ll be waiting for your response and will do our best to assist you as quickly as possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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{
"id": 57867441341465,
"type": "Comment",
"author_id": 57867445133337,
"body": "Hello Momcozy Support,\n\n\n\n\n\n I am reaching out regarding my Momcozy M9 breast pump, which stopped working only a few months after purchase. The pump is still within the 1-year manufacturer warranty period, and I would like to request assistance with a warranty claim.\n\n\n\n I have taken good care of the pump and followed the recommended usage and cleaning instructions. Unfortunately, it is no longer functioning properly.\n\n\n\n Could you please advise me on the next steps for a warranty replacement or repair? I can provide proof of purchase, order information, photos, or videos if needed.\n\n\n\n Thank you for your assistance. I look forward to hearing back from you soon.\n\n\n\n \n\n \n\n \n\n\n\n\n Nada Salih,",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>Hello Momcozy Support, </div><div dir=\"auto\"><br></div><div dir=\"auto\"><br></div><div dir=\"auto\"> I am reaching out regarding my Momcozy M9 breast pump, which stopped working only a few months after purchase. The pump is still within the 1-year manufacturer warranty period, and I would like to request assistance with a warranty claim. </div><div dir=\"auto\"><br></div><div dir=\"auto\"> I have taken good care of the pump and followed the recommended usage and cleaning instructions. Unfortunately, it is no longer functioning properly. </div><div dir=\"auto\"><br></div><div dir=\"auto\"> Could you please advise me on the next steps for a warranty replacement or repair? I can provide proof of purchase, order information, photos, or videos if needed. </div><div dir=\"auto\"><br></div><div dir=\"auto\"> Thank you for your assistance. I look forward to hearing back from you soon. </div><div dir=\"auto\"><br></div><div dir=\"auto\"><div><img src=\"https://rootglobal.zendesk.com/attachments/token/B7VoVGGoGKyTCiTY0kGywRco7/?name=a1876eee-86fb-4e34-98cb-393e84b781c7.jpg\" style=\"max-width: 100%;\"></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/TNyF1YkW6HxwJl3SpyH96MVM1/?name=0afd51b3-bf67-4884-907a-3a531bdea42e.jpg\" style=\"max-width: 100%;\"></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/b9wZem4h2WBw7tWib3v9wLAhN/?name=ea41a324-8307-4dbf-9b11-a4ac8d4f394e.jpg\" style=\"max-width: 100%;\"></div><br></div><div dir=\"auto\"><br></div><div dir=\"auto\"> Nada Salih,</div></div>",
"plain_body": "Hello Momcozy Support, \n \n I am reaching out regarding my Momcozy M9 breast pump, which stopped working only a few months after purchase. The pump is still within the 1-year manufacturer warranty period, and I would like to request assistance with a warranty claim. \n I have taken good care of the pump and followed the recommended usage and cleaning instructions. Unfortunately, it is no longer functioning properly. \n Could you please advise me on the next steps for a warranty replacement or repair? I can provide proof of purchase, order information, photos, or videos if needed. \n Thank you for your assistance. I look forward to hearing back from you soon. \n \n \n Nada Salih,",
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