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"body": "(11:34:10) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(11:34:18) iOS User 2029900820439380707: Product and event consultation\n(11:34:22) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n(11:36:23) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(11:36:23) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(11:40:31) iOS User 2029900820439380707: Not now\n(11:40:35) Momcozy: Okay, that's totally fine😊\n\nThanks for your time, and we look forward to chatting with you again!\n(11:41:00) iOS User 2029900820439380707: I need help\n(11:41:05) Momcozy: How can I help you today? I’m here for you!\n(11:41:10) iOS User 2029900820439380707: One of breast pump broke\n(11:41:17) Momcozy: I'm sorry to hear about the trouble with your breast pump! To help you out, could you please let me know the exact model or name of your Momcozy breast pump? That way, I can guide you better!\n(11:41:26) iOS User 2029900820439380707: idk\n(11:41:30) Momcozy: No worries at all! You can usually find the model or name of your Momcozy breast pump on a label or sticker—often at the bottom or back of the device. It might also be on the original packaging or in the user manual. Could you take a quick look and let me know what you find? I’m here to help!\n(11:42:10) iOS User 2029900820439380707: M9BP265NRD0251122285A0A615FN20148\n(11:42:23) Momcozy: Thanks for sharing your pump’s info! Here are some troubleshooting tips for the Momcozy M9 breast pump when one side isn’t working well:\n\n * Check the power and battery, and make sure you’re in the right mode.\n * Reseat all parts from the flange to the valve and tubing—look for any loose connections or air leaks.\n * Make sure nothing (like bra fabric) is breaking the seal.\n * Inspect soft parts for wear or moisture, and replace any stretched or damaged valves or membranes.\n * Double-check the flange fit and nipple position.\n * Wear the pump properly and adjust suction gradually to your comfort.\n * If there’s no suction at all, try covering the main air outlet briefly to test the motor.\n\nI can’t confirm if your exact device matches the M9 troubleshooting guide, but these steps should help!\n(11:42:41) iOS User 2029900820439380707: No a part is broken\n(11:42:45) Momcozy: Transferring to a human agent, please wait...\n\nMeanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.):\n\n 1. Please provide your order number and the purchasing platform.\n\n 2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).\n\n 3. Please provide clear photos or short videos to demonstrate the problem.\n(11:44:08) Momcozy April: Thank you for contacting us.\n \nI kindly ask for a little time to review your inquiry and will get back to you shortly.\n(11:45:31) Momcozy April: May I know if you mean a pump part is broken or there is an issue with the pump motor?",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(11:34:10) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(11:34:18) iOS User 2029900820439380707: Product and event consultation\n<br>(11:34:22) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n<br>(11:36:23) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(11:36:23) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(11:40:31) iOS User 2029900820439380707: Not now\n<br>(11:40:35) Momcozy: Okay, that's totally fine😊</p>\n\n<p dir=\"auto\">Thanks for your time, and we look forward to chatting with you again!\n<br>(11:41:00) iOS User 2029900820439380707: I need help\n<br>(11:41:05) Momcozy: How can I help you today? I’m here for you!\n<br>(11:41:10) iOS User 2029900820439380707: One of breast pump broke\n<br>(11:41:17) Momcozy: I'm sorry to hear about the trouble with your breast pump! To help you out, could you please let me know the exact model or name of your Momcozy breast pump? That way, I can guide you better!\n<br>(11:41:26) iOS User 2029900820439380707: idk\n<br>(11:41:30) Momcozy: No worries at all! You can usually find the model or name of your Momcozy breast pump on a label or sticker—often at the bottom or back of the device. It might also be on the original packaging or in the user manual. Could you take a quick look and let me know what you find? I’m here to help!\n<br>(11:42:10) iOS User 2029900820439380707: M9BP265NRD0251122285A0A615FN20148\n<br>(11:42:23) Momcozy: Thanks for sharing your pump’s info! Here are some troubleshooting tips for the Momcozy M9 breast pump when one side isn’t working well:</p>\n\n<p dir=\"auto\"> * Check the power and battery, and make sure you’re in the right mode.\n<br> * Reseat all parts from the flange to the valve and tubing—look for any loose connections or air leaks.\n<br> * Make sure nothing (like bra fabric) is breaking the seal.\n<br> * Inspect soft parts for wear or moisture, and replace any stretched or damaged valves or membranes.\n<br> * Double-check the flange fit and nipple position.\n<br> * Wear the pump properly and adjust suction gradually to your comfort.\n<br> * If there’s no suction at all, try covering the main air outlet briefly to test the motor.</p>\n\n<p dir=\"auto\">I can’t confirm if your exact device matches the M9 troubleshooting guide, but these steps should help!\n<br>(11:42:41) iOS User 2029900820439380707: No a part is broken\n<br>(11:42:45) Momcozy: Transferring to a human agent, please wait...</p>\n\n<p dir=\"auto\">Meanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.):</p>\n\n<p dir=\"auto\"> 1. Please provide your order number and the purchasing platform.</p>\n\n<p dir=\"auto\"> 2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN).</p>\n\n<p dir=\"auto\"> 3. Please provide clear photos or short videos to demonstrate the problem.\n<br>(11:44:08) Momcozy April: Thank you for contacting us.\n<br> \n<br>I kindly ask for a little time to review your inquiry and will get back to you shortly.\n<br>(11:45:31) Momcozy April: May I know if you mean a pump part is broken or there is an issue with the pump motor?</p></div>",
"plain_body": "(11:34:10) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(11:34:18) iOS User 2029900820439380707: Product and event consultation\n\n(11:34:22) Momcozy: Happy to serve you! Whether you want to know product details or the latest event information, I can introduce them to you in detail. What would you like to consult today?\n\n(11:36:23) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(11:36:23) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(11:40:31) iOS User 2029900820439380707: Not now\n\n(11:40:35) Momcozy: Okay, that's totally fine😊 \n\n Thanks for your time, and we look forward to chatting with you again!\n\n(11:41:00) iOS User 2029900820439380707: I need help\n\n(11:41:05) Momcozy: How can I help you today? I’m here for you!\n\n(11:41:10) iOS User 2029900820439380707: One of breast pump broke\n\n(11:41:17) Momcozy: I'm sorry to hear about the trouble with your breast pump! To help you out, could you please let me know the exact model or name of your Momcozy breast pump? That way, I can guide you better!\n\n(11:41:26) iOS User 2029900820439380707: idk\n\n(11:41:30) Momcozy: No worries at all! You can usually find the model or name of your Momcozy breast pump on a label or sticker—often at the bottom or back of the device. It might also be on the original packaging or in the user manual. Could you take a quick look and let me know what you find? I’m here to help!\n\n(11:42:10) iOS User 2029900820439380707: M9BP265NRD0251122285A0A615FN20148\n\n(11:42:23) Momcozy: Thanks for sharing your pump’s info! Here are some troubleshooting tips for the Momcozy M9 breast pump when one side isn’t working well: \n\n * Check the power and battery, and make sure you’re in the right mode.\n\n * Reseat all parts from the flange to the valve and tubing—look for any loose connections or air leaks.\n\n * Make sure nothing (like bra fabric) is breaking the seal.\n\n * Inspect soft parts for wear or moisture, and replace any stretched or damaged valves or membranes.\n\n * Double-check the flange fit and nipple position.\n\n * Wear the pump properly and adjust suction gradually to your comfort.\n\n * If there’s no suction at all, try covering the main air outlet briefly to test the motor. \n\n I can’t confirm if your exact device matches the M9 troubleshooting guide, but these steps should help!\n\n(11:42:41) iOS User 2029900820439380707: No a part is broken\n\n(11:42:45) Momcozy: Transferring to a human agent, please wait... \n\n Meanwhile, please prepare the following information, which will help us quickly locate and address your issue. (If you have already provided it, please ignore.): \n\n 1. Please provide your order number and the purchasing platform. \n\n 2. Please provide the unique device identifier (UDI) at the bottom of the product packaging box. You can scan the QR code next to the production date and serial number (SN) on the packaging box to obtain the UDI. If the packaging box has been discarded or there is no UDI label, you can also scan the QR code at the bottom of the device to obtain the product serial number (SN). \n\n 3. Please provide clear photos or short videos to demonstrate the problem.\n\n(11:44:08) Momcozy April: Thank you for contacting us.\n\n \n\nI kindly ask for a little time to review your inquiry and will get back to you shortly.\n\n(11:45:31) Momcozy April: May I know if you mean a pump part is broken or there is an issue with the pump motor?",
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