更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253714",
"subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
"description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T03:27:52Z",
"updated_at": "2026-05-13T03:27:52Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Already made a replacement for her1 pump which is not charging | Follow-up One of the cx pump is having a burnt smell when it turns on.\n755 Hillcrest Drive US OH Eaton 45320\n5135012317",
"agents_notes": "Already made a replacement for her1 pump which is not charging | Follow-up One of the cx pump is having a burnt smell when it turns on.\n755 Hillcrest Drive US OH Eaton 45320\n5135012317",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57866812929433",
"type": "Comment",
"created_at": "2026-05-13T03:27:52Z",
"author_id": "52408528406809",
"author_name": "RT-Abnormal Order Group-Terrence",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "📦 Momcozy 换货送达确认与跟进",
"translated_description": "你好，\n\n希望这封邮件对你有所帮助。\n\n我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为已送达，我们只是想确认您是否已顺利收到。\n\n如果您已收到换货，是否有机会开始使用了？目前使用情况如何？如果您发现任何问题或任何不妥之处，请随时联系我们——我们希望确保一切都为您完美运行。\n\n在 Momcozy，您的满意是我们的首要任务。我们的团队致力于确保每一款产品和每一次体验都能达到您的预期，我们随时在此协助解决任何问题或疑虑。\n\n⭐ 如果您对产品和服务感到满意，若能在 Trustpilot 上分享几句话，我们将不胜感激。您诚实的反馈能帮助其他父母了解产品预期，并支持我们的小团队。您可以在此处留下评价：\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\n再次感谢您选择 Momcozy。我们期待收到您的回复，并祝您及家人一切顺利。💕\n\n诚挚问候，\nMomcozy 客服团队",
"translated_agents_notes": "已经为她那台无法充电的吸奶器办理了换货 | 跟进：其中一位客户的吸奶器在开启时有烧焦味。\n地址：755 Hillcrest Drive US OH Eaton 45320\n电话：5135012317",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57866812929433",
"created_at": "2026-05-13T03:27:52Z",
"sender_type": "agent",
"author_name": "RT-Abnormal Order Group-Terrence",
"channel": "web",
"translated_text": "你好，\n \n希望这封邮件对你有所帮助。 \n \n我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为已送达，我们只是想确认您是否已顺利收到。\n \n如果您已收到换货，是否有机会开始使用了？目前使用情况如何？如果您发现任何问题或任何不妥之处，请随时联系我们——我们希望确保一切都为您完美运行。\n \n在 Momcozy，您的满意是我们的首要任务。我们的团队致力于确保每一款产品和每一次体验都能达到您的预期，我们随时在此协助解决任何问题或疑虑。\n \n⭐ 如果您对产品和服务感到满意，若能在 Trustpilot 上分享几句话，我们将不胜感激。您诚实的反馈能帮助其他父母了解产品预期，并支持我们的小团队。您可以在此处留下评价：\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \n再次感谢您选择 Momcozy。我们期待收到您的回复，并祝您及家人一切顺利。💕 \n \n诚挚问候，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】：📦 Momcozy 换货送达确认与跟进\n【既有分类】：Trustpilot 评价\n【产品/渠道】：milk pump::Momcozy::M9 / Agent (web)\n【客服备注】：已经为她那台无法充电的吸奶器办理了换货 | 跟进：其中一位客户的吸奶器在开启时有烧焦味。地址：755 Hillcrest Drive US OH Eaton 45320，电话：5135012317\n【描述翻译】：（同下文首条消息内容）\n--------------------------------------------\n【2026-05-13 03:27:52】客服 (RT-Abnormal Order Group-Terrence): 你好，我们正在跟进您最近的换货情况。承运商显示包裹已送达，请确认是否顺利收到。如已开始使用，请告知体验如何。如有任何不适或问题，请随时联系。满意的话欢迎在 Trustpilot (https://www.trustpilot.com/evaluate/momcozy.com) 留下您的反馈支持我们。祝全家安康。",
"translation_notes": [
"原文 'her1 pump' 疑似为 'her 1 pump' (她的一台泵) 或型号误写，翻译中处理为‘她那台吸奶器’。",
"保留了完整的美国联系地址和电话信息。",
"保持了 Trustpilot 评价链接的完整性。"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "Already made a replacement for her1 pump which is not charging | Follow-up One of the cx pump is having a burnt smell when it turns on.\n755 Hillcrest Drive US OH Eaton 45320\n5135012317"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1253714,
"assignee_id": 52408528406809,
"created": "2026-05-13T03:27:52Z",
"subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "Already made a replacement for her1 pump which is not charging | Follow-up One of the cx pump is having a burnt smell when it turns on.\n755 Hillcrest Drive US OH Eaton 45320\n5135012317",
"34154549939865": "Report::Trustpilot review",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "Already made a replacement for her1 pump which is not charging | Follow-up One of the cx pump is having a burnt smell when it turns on.\n755 Hillcrest Drive US OH Eaton 45320\n5135012317"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"ticket": {
"id": 1253714,
"subject": "📦 Momcozy Replacement Deliv...",
"description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253714.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57866812929433,
"body": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T03:27:52Z",
"author_id": 52408528406809,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57866812929433,
"type": "Comment",
"author_id": 52408528406809,
"body": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well. <br> <br>We are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.<br> <br>If you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.<br> <br>At Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.<br> <br>⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:<br><a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com\"><strong>https://www.trustpilot.com/evaluate/momcozy.com</strong></a><br> <br>Thank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 <br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57866812929305,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "oppenheimeramanda@gmail.com",
"name": "Amanda O"
},
"from": {
"ticket_id": 1009699,
"subject": "Voicemail from: Caller +1 (513) 501-2317",
"channel": "voice"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T03:27:52Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Los Angeles, CA, United States",
"latitude": 34.0544,
"longitude": -118.244
},
"custom": {}
}
}
],
"users": [
{
"id": 52408528406809,
"url": "https://rootglobal.zendesk.com/api/v2/users/52408528406809.json",
"name": "RT-Abnormal Order Group-Terrence",
"email": "terrence.xia@rootglobal.net",
"created_at": "2025-11-13T09:08:44Z",
"updated_at": "2026-05-14T01:07:20Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": {
"url": "https://rootglobal.zendesk.com/api/v2/attachments/53643739341849.json",
"id": 53643739341849,
"file_name": "screenshot_2025-12-22_11-59-23.png",
"content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23.png",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23.png",
"content_type": "image/png",
"size": 12810,
"width": 80,
"height": 77,
"inline": false,
"deleted": false,
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/53643729049753.json",
"id": 53643729049753,
"file_name": "screenshot_2025-12-22_11-59-23_thumb.png",
"content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23_thumb.png",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23_thumb.png",
"content_type": "image/png",
"size": 2497,
"width": 32,
"height": 31,
"inline": false,
"deleted": false
}
]
},
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Terrence",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T01:07:13Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 57144527547673,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}