提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253615",
"subject": "Broken Mobile Flow",
"description": "Hello, \nI own your mobile flow, I have only used it twice and now the units will not charge properly, and the LED lights flicker and do not work. I am either requesting a replacement for which I am happy to send back the broken one or a complete refund. \nThank you, \nRachael Ping",
"status": "pending",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T02:32:33Z",
"updated_at": "2026-05-13T07:44:45Z"
},
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"created_at": "2026-05-13T07:44:45Z",
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"text": "Dear Rachael,\n \nWe are sorry to hear your Mobile Flow unit won’t charge properly and the LED lights keep flickering after only two uses.\n \nCould you please provide the UDI number from the bottom of the product box? You can obtain it by scanning the QR code next to the production date and SN code. If you no longer have the box, please scan the QR code on the device to get its serial number.\n \nAlso please confirm the following details:\n Your power adapter is 5V/2A. You are using a Type-C charging cable. If possible, kindly send a short video showing the flickering light and charging issue. \nPlease also share your shipping information below for replacement or refund arrangement:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nWe will handle your request promptly after receiving your information.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "Hello, \n\nI own your mobile flow, I have only used it twice and now the units will not charge properly, and the LED lights flicker and do not work. I am either requesting a replacement for which I am happy to send back the broken one or a complete refund. \n\nThank you, \n\nRachael Ping"
}
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}
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"id": 1253615,
"subject": "Broken Mobile Flow",
"description": "Hello, \nI own your mobile flow, I have only used it twice and now the units will not charge properly, and the LED lights flicker and do not work. I am either requesting a replacement for which I am happy to send back the broken one or a complete refund. \nThank you, \nRachael Ping",
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"body": "Dear Rachael,\n \nWe are sorry to hear your Mobile Flow unit won’t charge properly and the LED lights keep flickering after only two uses.\n \nCould you please provide the UDI number from the bottom of the product box? You can obtain it by scanning the QR code next to the production date and SN code. If you no longer have the box, please scan the QR code on the device to get its serial number.\n \nAlso please confirm the following details:\n Your power adapter is 5V/2A. You are using a Type-C charging cable. If possible, kindly send a short video showing the flickering light and charging issue. \nPlease also share your shipping information below for replacement or refund arrangement:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nWe will handle your request promptly after receiving your information.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T07:44:45Z",
"author_id": 50761867876761,
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conversation_raw_json
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"body": "Dear Rachael,\n\nWe are sorry to hear your Mobile Flow unit won’t charge properly and the LED lights keep flickering after only two uses.\n\nCould you please provide the UDI number from the bottom of the product box? You can obtain it by scanning the QR code next to the production date and SN code. If you no longer have the box, please scan the QR code on the device to get its serial number.\n\nAlso please confirm the following details:\n1. Your power adapter is **5V/2A**.\n2. You are using a **Type-C** charging cable.\n3. If possible, kindly send a short video showing the flickering light and charging issue.\n\n\nPlease also share your shipping information below for replacement or refund arrangement:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n\nWe will handle your request promptly after receiving your information.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Rachael,<br> <br>We are sorry to hear your Mobile Flow unit won’t charge properly and the LED lights keep flickering after only two uses.<br> <br>Could you please provide the UDI number from the bottom of the product box? You can obtain it by scanning the QR code next to the production date and SN code. If you no longer have the box, please scan the QR code on the device to get its serial number.<br> <br>Also please confirm the following details:<br><ol dir=\"auto\"><li>Your power adapter is <strong>5V/2A</strong>.</li><li>You are using a <strong>Type-C</strong> charging cable.</li><li>If possible, kindly send a short video showing the flickering light and charging issue.</li></ol> <br>Please also share your shipping information below for replacement or refund arrangement:<br>Name:<br>Street Address:<br>City:<br>State:<br>Country:<br>Zipcode:<br>Contact number:<br> <br>We will handle your request promptly after receiving your information.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Rachael,\n \nWe are sorry to hear your Mobile Flow unit won’t charge properly and the LED lights keep flickering after only two uses.\n \nCould you please provide the UDI number from the bottom of the product box? You can obtain it by scanning the QR code next to the production date and SN code. If you no longer have the box, please scan the QR code on the device to get its serial number.\n \nAlso please confirm the following details:\n Your power adapter is 5V/2A. You are using a Type-C charging cable. If possible, kindly send a short video showing the flickering light and charging issue. \nPlease also share your shipping information below for replacement or refund arrangement:\nName:\nStreet Address:\nCity:\nState:\nCountry:\nZipcode:\nContact number:\n \nWe will handle your request promptly after receiving your information.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello, \nI own your mobile flow, I have only used it twice and now the units will not charge properly, and the LED lights flicker and do not work. I am either requesting a replacement for which I am happy to send back the broken one or a complete refund. \nThank you, \nRachael Ping",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello, \n<br>I own your mobile flow, I have only used it twice and now the units will not charge properly, and the LED lights flicker and do not work. I am either requesting a replacement for which I am happy to send back the broken one or a complete refund. \n<br>Thank you, \n<br>Rachael Ping</p></div>",
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