提取后的分类输入 JSON
{
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"ticket_id": "1253598",
"subject": "Problem with order",
"description": "Order #JJ1642214\n\nOrder arrived defective as the seals of the pump doesn’t hold liquid. My original cups weren’t like this and those ones don’t leak. But my new ones do.\nimage0.jpeg",
"status": "pending",
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"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T02:23:58Z",
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"category_zh": "漏奶"
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"created_at": "2026-05-13T07:42:10Z",
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"text": "Dear Serenity,\n \nWe’re sorry to hear your new pump seals cannot hold liquid and leak, while your original cups work perfectly fine.\n \nCould you please provide the UDI code from the bottom of your product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the pump bottom to get the serial number instead.\n \nAlso kindly let us know the exact leaking position.\n \nPlease try the troubleshooting steps below and share the result with us:\n Assemble all parts of the milk cup tightly. Do not attach the motor, pour water into the milk cup directly, wipe off surrounding water stains, then leave it for more than 10 minutes to check for leakage. Please take photos if it leaks. If there is no leakage, fit the empty milk cup onto the motor, wear it normally and check if it leaks during use. Please keep the pump close to your breast and avoid bending over too much or tilting it. \nWe will solve the problem for you as soon as we receive your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"author_name": "Serenity Beach",
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"text": "Order #JJ1642214 \n\n Order arrived defective as the seals of the pump doesn’t hold liquid. My original cups weren’t like this and those ones don’t leak. But my new ones do.\n\nimage0.jpeg"
}
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}
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"description": "Order #JJ1642214\n\nOrder arrived defective as the seals of the pump doesn’t hold liquid. My original cups weren’t like this and those ones don’t leak. But my new ones do.\nimage0.jpeg",
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"body": "Dear Serenity,\n \nWe’re sorry to hear your new pump seals cannot hold liquid and leak, while your original cups work perfectly fine.\n \nCould you please provide the UDI code from the bottom of your product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the pump bottom to get the serial number instead.\n \nAlso kindly let us know the exact leaking position.\n \nPlease try the troubleshooting steps below and share the result with us:\n Assemble all parts of the milk cup tightly. Do not attach the motor, pour water into the milk cup directly, wipe off surrounding water stains, then leave it for more than 10 minutes to check for leakage. Please take photos if it leaks. If there is no leakage, fit the empty milk cup onto the motor, wear it normally and check if it leaks during use. Please keep the pump close to your breast and avoid bending over too much or tilting it. \nWe will solve the problem for you as soon as we receive your reply.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T07:42:10Z",
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conversation_raw_json
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"body": "Dear Serenity,\n\nWe’re sorry to hear your new pump seals cannot hold liquid and leak, while your original cups work perfectly fine.\n\nCould you please provide the UDI code from the bottom of your product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the pump bottom to get the serial number instead.\n\nAlso kindly let us know the exact leaking position.\n\nPlease try the troubleshooting steps below and share the result with us:\n1. Assemble all parts of the milk cup tightly.\n2. Do not attach the motor, pour water into the milk cup directly, wipe off surrounding water stains, then leave it for more than 10 minutes to check for leakage. Please take photos if it leaks.\n3. If there is no leakage, fit the empty milk cup onto the motor, wear it normally and check if it leaks during use. Please keep the pump close to your breast and avoid bending over too much or tilting it.\n\n\nWe will solve the problem for you as soon as we receive your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Serenity,<br> <br>We’re sorry to hear your new pump seals cannot hold liquid and leak, while your original cups work perfectly fine.<br> <br>Could you please provide the UDI code from the bottom of your product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the pump bottom to get the serial number instead.<br> <br>Also kindly let us know the exact leaking position.<br> <br>Please try the troubleshooting steps below and share the result with us:<br><ol dir=\"auto\"><li>Assemble all parts of the milk cup tightly.</li><li>Do not attach the motor, pour water into the milk cup directly, wipe off surrounding water stains, then leave it for more than 10 minutes to check for leakage. Please take photos if it leaks.</li><li>If there is no leakage, fit the empty milk cup onto the motor, wear it normally and check if it leaks during use. Please keep the pump close to your breast and avoid bending over too much or tilting it.</li></ol> <br>We will solve the problem for you as soon as we receive your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Serenity,\n \nWe’re sorry to hear your new pump seals cannot hold liquid and leak, while your original cups work perfectly fine.\n \nCould you please provide the UDI code from the bottom of your product box? You can get it by scanning the QR code next to the production date and SN number. If you no longer have the box, please scan the QR code on the pump bottom to get the serial number instead.\n \nAlso kindly let us know the exact leaking position.\n \nPlease try the troubleshooting steps below and share the result with us:\n Assemble all parts of the milk cup tightly. Do not attach the motor, pour water into the milk cup directly, wipe off surrounding water stains, then leave it for more than 10 minutes to check for leakage. Please take photos if it leaks. If there is no leakage, fit the empty milk cup onto the motor, wear it normally and check if it leaks during use. Please keep the pump close to your breast and avoid bending over too much or tilting it. \nWe will solve the problem for you as soon as we receive your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Order #JJ1642214\n\nOrder arrived defective as the seals of the pump doesn’t hold liquid. My original cups weren’t like this and those ones don’t leak. But my new ones do.\nimage0.jpeg",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order #JJ1642214</p>\n\n<p dir=\"auto\">Order arrived defective as the seals of the pump doesn’t hold liquid. My original cups weren’t like this and those ones don’t leak. But my new ones do.\n<br>image0.jpeg</p></div>",
"plain_body": "Order #JJ1642214 \n\n Order arrived defective as the seals of the pump doesn’t hold liquid. My original cups weren’t like this and those ones don’t leak. But my new ones do.\n\nimage0.jpeg",
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