提取后的分类输入 JSON
{
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"subject": "M9 wearable pump error",
"description": "Hello. I’m reaching out regarding my M9 wearable pumps and seeing if you guys have any other customers with this same issue. The charger part of my pumps will not charge. They blink but will not charge or turn on. I’ve only recently started using them daily because I have been exclusively pumping up to this point (my baby is 5months old). I feel like it is odd for them both to just be blinking and not charging at the same time? I really hope they haven’t kicked the bucket at the same time? I didn’t know if there is a reset button or way to reset them so they’ll start charging again! \n\nAlso wanted to add- I’m a big momcozy fan- I have yalls bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps. I love your products.\n\nThanks so much-\nMackenzie Rozar, First time mom",
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"text": "Dear Mackenzie,\n \nThank you so much for your love and support as a loyal Momcozy fan! We truly appreciate you choosing our bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps.\n \nWe’re sorry to hear both of your M9 wearable pumps are blinking but won’t charge or turn on, and we totally understand how inconvenient this is for you as a first-time mom with a 5-month-old baby.\n \nCould you please share your order number, purchasing platform, and the UDI number from the bottom of the product box? You can get the UDI by scanning the QR code next to the production date and SN code on the package. If you no longer have the box, please scan the QR code on the pump body to get the serial number instead.\n \nPlease kindly confirm and try the following steps:\n Make sure you are using a 5V/2A power adapter and a standard Type-C charging cable. The pump cannot turn on while plugged into the charger. Please disconnect the charger first, then try powering on the pump to check the actual battery level. If possible, please send a short video showing the blinking light and charging issue. \nWe will help you check and resolve this problem as soon as we receive your information.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "Hello. I’m reaching out regarding my M9 wearable pumps and seeing if you guys have any other customers with this same issue. The charger part of my pumps will not charge. They blink but will not charge or turn on. I’ve only recently started using them daily because I have been exclusively pumping up to this point (my baby is 5months old). I feel like it is odd for them both to just be blinking and not charging at the same time? I really hope they haven’t kicked the bucket at the same time? I didn’t know if there is a reset button or way to reset them so they’ll start charging again! \n \n Also wanted to add- I’m a big momcozy fan- I have yalls bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps. I love your products. \n \n Thanks so much- Mackenzie Rozar, First time mom"
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"description": "Hello. I’m reaching out regarding my M9 wearable pumps and seeing if you guys have any other customers with this same issue. The charger part of my pumps will not charge. They blink but will not charge or turn on. I’ve only recently started using them daily because I have been exclusively pumping up to this point (my baby is 5months old). I feel like it is odd for them both to just be blinking and not charging at the same time? I really hope they haven’t kicked the bucket at the same time? I didn’t know if there is a reset button or way to reset them so they’ll start charging again! \n\n\n\nAlso wanted to add- I’m a big momcozy fan- I have yalls bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps. I love your products.\n\n\nThanks so much-\nMackenzie Rozar, First time mom",
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"body": "Dear Mackenzie,\n \nThank you so much for your love and support as a loyal Momcozy fan! We truly appreciate you choosing our bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps.\n \nWe’re sorry to hear both of your M9 wearable pumps are blinking but won’t charge or turn on, and we totally understand how inconvenient this is for you as a first-time mom with a 5-month-old baby.\n \nCould you please share your order number, purchasing platform, and the UDI number from the bottom of the product box? You can get the UDI by scanning the QR code next to the production date and SN code on the package. If you no longer have the box, please scan the QR code on the pump body to get the serial number instead.\n \nPlease kindly confirm and try the following steps:\n Make sure you are using a 5V/2A power adapter and a standard Type-C charging cable. The pump cannot turn on while plugged into the charger. Please disconnect the charger first, then try powering on the pump to check the actual battery level. If possible, please send a short video showing the blinking light and charging issue. \nWe will help you check and resolve this problem as soon as we receive your information.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Dear Mackenzie,\n\nThank you so much for your love and support as a loyal Momcozy fan! We truly appreciate you choosing our bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps.\n\nWe’re sorry to hear both of your M9 wearable pumps are blinking but won’t charge or turn on, and we totally understand how inconvenient this is for you as a first-time mom with a 5-month-old baby.\n\nCould you please share your order number, purchasing platform, and the UDI number from the bottom of the product box? You can get the UDI by scanning the QR code next to the production date and SN code on the package. If you no longer have the box, please scan the QR code on the pump body to get the serial number instead.\n\nPlease kindly confirm and try the following steps:\n1. Make sure you are using a **5V/2A** power adapter and a standard Type-C charging cable.\n2. The pump cannot turn on while plugged into the charger. Please disconnect the charger first, then try powering on the pump to check the actual battery level.\n3. If possible, please send a short video showing the blinking light and charging issue.\n\n\nWe will help you check and resolve this problem as soon as we receive your information.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Mackenzie,<br> <br>Thank you so much for your love and support as a loyal Momcozy fan! We truly appreciate you choosing our bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps.<br> <br>We’re sorry to hear both of your M9 wearable pumps are blinking but won’t charge or turn on, and we totally understand how inconvenient this is for you as a first-time mom with a 5-month-old baby.<br> <br>Could you please share your order number, purchasing platform, and the UDI number from the bottom of the product box? You can get the UDI by scanning the QR code next to the production date and SN code on the package. If you no longer have the box, please scan the QR code on the pump body to get the serial number instead.<br> <br>Please kindly confirm and try the following steps:<br><ol dir=\"auto\"><li>Make sure you are using a <strong>5V/2A</strong> power adapter and a standard Type-C charging cable.</li><li>The pump cannot turn on while plugged into the charger. Please disconnect the charger first, then try powering on the pump to check the actual battery level.</li><li>If possible, please send a short video showing the blinking light and charging issue.</li></ol> <br>We will help you check and resolve this problem as soon as we receive your information.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Mackenzie,\n \nThank you so much for your love and support as a loyal Momcozy fan! We truly appreciate you choosing our bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps.\n \nWe’re sorry to hear both of your M9 wearable pumps are blinking but won’t charge or turn on, and we totally understand how inconvenient this is for you as a first-time mom with a 5-month-old baby.\n \nCould you please share your order number, purchasing platform, and the UDI number from the bottom of the product box? You can get the UDI by scanning the QR code next to the production date and SN code on the package. If you no longer have the box, please scan the QR code on the pump body to get the serial number instead.\n \nPlease kindly confirm and try the following steps:\n Make sure you are using a 5V/2A power adapter and a standard Type-C charging cable. The pump cannot turn on while plugged into the charger. Please disconnect the charger first, then try powering on the pump to check the actual battery level. If possible, please send a short video showing the blinking light and charging issue. \nWe will help you check and resolve this problem as soon as we receive your information.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello. I’m reaching out regarding my M9 wearable pumps and seeing if you guys have any other customers with this same issue. The charger part of my pumps will not charge. They blink but will not charge or turn on. I’ve only recently started using them daily because I have been exclusively pumping up to this point (my baby is 5months old). I feel like it is odd for them both to just be blinking and not charging at the same time? I really hope they haven’t kicked the bucket at the same time? I didn’t know if there is a reset button or way to reset them so they’ll start charging again!\n\n\n\n\n\nAlso wanted to add- I’m a big momcozy fan- I have yalls bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps. I love your products.\n\n\n\n\n\nThanks so much-\n\nMackenzie Rozar, First time mom",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello. I’m reaching out regarding my M9 wearable pumps and seeing if you guys have any other customers with this same issue. The charger part of my pumps will not charge. They blink but will not charge or turn on. I’ve only recently started using them daily because I have been exclusively pumping up to this point (my baby is 5months old). I feel like it is odd for them both to just be blinking and not charging at the same time? I really hope they haven’t kicked the bucket at the same time? I didn’t know if there is a reset button or way to reset them so they’ll start charging again! <div dir=\"auto\"><br></div><div dir=\"auto\"><br></div><div dir=\"auto\">Also wanted to add- I’m a big momcozy fan- I have yalls bottle warmer, milk cooler, baby sling, nursing bras and wearable pumps. I love your products.</div><div dir=\"auto\"><br></div><div dir=\"auto\"><br></div><div dir=\"auto\">Thanks so much-</div><div dir=\"auto\">Mackenzie Rozar, First time mom </div></div>",
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