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"subject": "Re: From Momcozy: How would you rate the support you received? Request #1228936",
"description": "This is a follow-up to your previous request #1228936 \"Not charging\"\n\nHi Meredith, I received my replacement pump. However, the replacement pump seems to pause constantly with normal movement due to false milk flow detection. My last one never did this. It’s saying that milk is flowing out or something and that it has to automatically pause. Is there a way to fix this?\n\nThank you! \n\nJoelle Holland \n\nThe replacement Air 1 pauses constantly with normal movement due to false milk-flow detection, while my original unit did not.”\n\nSent from my iPhone",
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"text": "Dear Joelle,\n \nThank you for your feedback on your replacement Air 1 pump.\n \nThe constant pausing you’re experiencing is caused by the tip-over protection function, which is quite sensitive. It will automatically pause pumping when detecting movement to prevent milk leakage.\n \nYou can follow the instructions in our attached video to turn off this function.\nPlease feel free to contact us anytime if you need further help.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"author_name": "Joelle Jaros",
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"text": "This is a follow-up to your previous request #1228936 \"Not charging\" Hi Meredith, I received my replacement pump. However, the replacement pump seems to pause constantly with normal movement due to false milk flow detection. My last one never did this. It’s saying that milk is flowing out or something and that it has to automatically pause. Is there a way to fix this? \n Thank you! \n Joelle Holland \n \n The replacement Air 1 pauses constantly with normal movement due to false milk-flow detection, while my original unit did not.” \n Sent from my iPhone"
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"ticket": {
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"description": "This is a follow-up to your previous request #1228936 \"Not charging\"\n\nHi Meredith, I received my replacement pump. However, the replacement pump seems to pause constantly with normal movement due to false milk flow detection. My last one never did this. It’s saying that milk is flowing out or something and that it has to automatically pause. Is there a way to fix this?\n\nThank you! \n\nJoelle Holland \n\n\nThe replacement Air 1 pauses constantly with normal movement due to false milk-flow detection, while my original unit did not.”\n\n\nSent from my iPhone",
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"body": "Dear Joelle,\n \nThank you for your feedback on your replacement Air 1 pump.\n \nThe constant pausing you’re experiencing is caused by the tip-over protection function, which is quite sensitive. It will automatically pause pumping when detecting movement to prevent milk leakage.\n \nYou can follow the instructions in our attached video to turn off this function.\nPlease feel free to contact us anytime if you need further help.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Dear Joelle,\n\nThank you for your feedback on your replacement Air 1 pump.\n\nThe constant pausing you’re experiencing is caused by the **tip-over protection function**, which is quite sensitive. It will automatically pause pumping when detecting movement to prevent milk leakage.\n\nYou can follow the instructions in our attached video to turn off this function.\nPlease feel free to contact us anytime if you need further help.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Joelle,<br> <br>Thank you for your feedback on your replacement Air 1 pump.<br> <br>The constant pausing you’re experiencing is caused by the <strong>tip-over protection function</strong>, which is quite sensitive. It will automatically pause pumping when detecting movement to prevent milk leakage.<br> <br>You can follow the instructions in our attached video to turn off this function.<br>Please feel free to contact us anytime if you need further help.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Joelle,\n \nThank you for your feedback on your replacement Air 1 pump.\n \nThe constant pausing you’re experiencing is caused by the tip-over protection function, which is quite sensitive. It will automatically pause pumping when detecting movement to prevent milk leakage.\n \nYou can follow the instructions in our attached video to turn off this function.\nPlease feel free to contact us anytime if you need further help.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #1228936 \"Not charging\"\nHi Meredith, I received my replacement pump. However, the replacement pump seems to pause constantly with normal movement due to false milk flow detection. My last one never did this. It’s saying that milk is flowing out or something and that it has to automatically pause. Is there a way to fix this?\n\n\nThank you!\n\n\n\nJoelle Holland\n\n\n\n\n\nThe replacement Air 1 pauses constantly with normal movement due to false milk-flow detection, while my original unit did not.”\n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1228936\" target=\"_blank\" rel=\"ticket\">#1228936</a> \"Not charging\"</div>Hi Meredith, I received my replacement pump. However, the replacement pump seems to pause constantly with normal movement due to false milk flow detection. My last one never did this. It’s saying that milk is flowing out or something and that it has to automatically pause. Is there a way to fix this?<div><br></div><div>Thank you! </div><div><br></div><div>Joelle Holland </div><div><br><div><br></div><div><p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">The replacement Air 1 pauses constantly with normal movement due to false milk-flow detection, while my original unit did not.”</span></p><div><span style=\"font-kerning: none;\"><br></span></div><div dir=\"ltr\">Sent from my iPhone</div></div></div></div>",
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