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"description": "要共享 1 项内容吗?\n\nMarina Funk (diemarinafunk@gmail.com)申请使用以下内容:\n\nmomcozy BM03&BM04 Update instruction.pdf\n (https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=sharing_esl&userstoinvite=diemarinafunk@gmail.com&sharingaction=manageaccess&role=writer&ts=6a03091a)\n\nMarina Funk不在您组织中。\n\n管理共享 (https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=sharing_esp&userstoinvite=diemarinafunk@gmail.com&sharingaction=manageaccess&role=writer&ts=6a03091a)\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\ndiemarinafunk@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
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"text": "Dear Marina,\n \nThank you for reaching out—we truly appreciate it.\n \nPlease find attached the PDF manual for the BM04 Firmware Update Instructions for your reference. It includes step-by-step guidance to help you complete the update smoothly.\n \nIf you have any questions or need further assistance while following the instructions, please don't hesitate to contact us. We're here to help.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
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"text": "要共享 1 项内容吗? Marina Funk (diemarinafunk@gmail.com)申请使用以下内容: momcozy BM03&BM04 Update instruction.pdf Marina Funk不在您组织中。 管理共享 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n diemarinafunk@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。"
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"description": "要共享 1 项内容吗?\n\nMarina Funk (diemarinafunk@gmail.com)申请使用以下内容:\n\nmomcozy BM03&BM04 Update instruction.pdf\n (https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=sharing_esl&userstoinvite=diemarinafunk@gmail.com&sharingaction=manageaccess&role=writer&ts=6a03091a)\n\nMarina Funk不在您组织中。\n\n管理共享 (https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=sharing_esp&userstoinvite=diemarinafunk@gmail.com&sharingaction=manageaccess&role=writer&ts=6a03091a)\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\ndiemarinafunk@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
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"body": "Dear Marina,\n \nThank you for reaching out—we truly appreciate it.\n \nPlease find attached the PDF manual for the BM04 Firmware Update Instructions for your reference. It includes step-by-step guidance to help you complete the update smoothly.\n \nIf you have any questions or need further assistance while following the instructions, please don't hesitate to contact us. We're here to help.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Dear Marina,\n\nThank you for reaching out—we truly appreciate it.\n\nPlease find attached the PDF manual for the BM04 Firmware Update Instructions for your reference. It includes step-by-step guidance to help you complete the update smoothly.\n\nIf you have any questions or need further assistance while following the instructions, please don't hesitate to contact us. We're here to help.\n\nBest regards,\nMomcozy Customer Support Team\n\n* * *\n_Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Marina,<br> <br>Thank you for reaching out—we truly appreciate it.<br> <br>Please find attached the PDF manual for the BM04 Firmware Update Instructions for your reference. It includes step-by-step guidance to help you complete the update smoothly.<br> <br>If you have any questions or need further assistance while following the instructions, please don't hesitate to contact us. We're here to help.<br> <br>Best regards,<br>Momcozy Customer Support Team<br><hr><i>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i><br></div>",
"plain_body": "Dear Marina,\n \nThank you for reaching out—we truly appreciate it.\n \nPlease find attached the PDF manual for the BM04 Firmware Update Instructions for your reference. It includes step-by-step guidance to help you complete the update smoothly.\n \nIf you have any questions or need further assistance while following the instructions, please don't hesitate to contact us. We're here to help.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "要共享 1 项内容吗?\n\n \nMarina Funk (diemarinafunk@gmail.com)**申请使用**以下内容:\n\n momcozy BM03&BM04 Update instruction.pdf\n\n \n\nMarina Funk不在您组织中。\n\n管理共享\n\nGoogle LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n diemarinafunk@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。 ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><table style=\"border-collapse: collapse; width: 100%; background-color: white; text-align: center; background-color: white\"><tbody><tr><td style=\"padding: 24px 0 16px;\"><table style=\"border-collapse: collapse; hyphens: auto; overflow-wrap: break-word; word-wrap: break-word; word-break: break-word; width: 90%; max-width: 700px; min-width: 280px; text-align: left; margin: auto;\"><tbody><tr><td style=\"padding: 0;\"><table style=\"width: 100%; border-radius: 8px; border-spacing: 0; table-layout: fixed; border-collapse: separate; border: 1px solid #dadce0;\"><tbody><tr><td style=\"padding: 4.5%;\" dir=\"ltr\"><div style=\"margin-bottom: 32px; font-style: normal; font-size: 28px; line-height: 36px; color: #3c4043;\">要共享 1 项内容吗?</div><table style=\"border-collapse: collapse; font-size: 16px; line-height: 24px; color: #202124; letter-spacing: 0.1px; table-layout: fixed; width: 100%; overflow-wrap: break-word;\"><tbody><tr><td style=\"vertical-align: top; width: 50px; padding: 0;\" valign=\"top\"><div><img style=\"border-radius: 50%; display: block;\" width=\"50\" height=\"50\" src=\"https://lh3.googleusercontent.com/a/ACg8ocJF-8rmd0-tqeNdkOBFQe4N_1fqup1oI0qNom16kG4sCHqhDCQWng=s64\" alt=\"标头中的个人资料照片\"></div></td><td style=\"vertical-align: top; padding: 0 0 0 12px;\" valign=\"top\"><div style=\"padding-top: 12px;\">Marina Funk (<a href=\"mailto:diemarinafunk@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">diemarinafunk@gmail.com</a>)<b>申请使用</b>以下内容:</div></td></tr></tbody></table><table style=\"border-spacing: 0 4px; table-layout: fixed; width: 100%; overflow-wrap: break-word;\"><tbody><tr style=\"height: 28px;\"></tr><tr><td style=\"padding: 0;\"><a href=\"https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=sharing_esl&userstoinvite=diemarinafunk@gmail.com&sharingaction=manageaccess&role=writer&ts=6a03091a\" style=\"color: #3c4043; display: inline-block; max-width: 100%; text-decoration: none; vertical-align: top; border-radius: 16px; white-space: nowrap; border: 1px solid #DADCE0;\" rel=\"noreferrer\"><div style=\"line-height: 18px; overflow: hidden; text-overflow: ellipsis; padding: 6px 12px;\"><span style=\"display: inline-block; vertical-align: middle; min-width: 26px; width: 26px;\"><img src=\"https://ssl.gstatic.com/docs/doclist/images/mediatype/icon_3_pdf_x64.png\" width=\"18\" height=\"18\" style=\"vertical-align: top;\"></span><span style=\"display: inline; letter-spacing: 0.2px; vertical-align: middle; font: 500 14px/18px Google, Sans, Roboto, Arial, Helvetica, sans-serif;\">momcozy BM03&BM04 Update instruction.pdf</span></div></a></td></tr></tbody></table><table style=\"border-collapse: collapse;\"><tbody><tr style=\"height: 24px;\"><td></td></tr></tbody></table><div style=\"background-color: #fef7e0; border-radius: 4px; padding: 12px 16px;\"><div style=\"display: table-cell; vertical-align: middle;\"><img src=\"https://ssl.gstatic.com/docs/documents/share/images/warning_callout_outline_yellow.png\" width=\"24px\" height=\"24px\" style=\"margin-left: 7px; margin-right: 19px; vertical-align: middle;\"></div><div style=\"color: #3c4043; display: table-cell; font-size: 14px; line-height: 20px; vertical-align: middle;\"><a href=\"mailto:diemarinafunk@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">Marina Funk</a>不在您组织中。</div></div><table style=\"border-collapse: collapse;\"><tbody><tr style=\"height: 32px;\"><td></td></tr></tbody></table><div><a href=\"https://drive.google.com/file/d/1WxtuLIKaUZucAedPKVvqQl0fzGocbssb/view?usp=sharing_esp&userstoinvite=diemarinafunk@gmail.com&sharingaction=manageaccess&role=writer&ts=6a03091a\" style=\" border-radius: 18px; box-sizing: border-box; display: inline-block; letter-spacing: .25px; min-height: 36px; text-align: center; text-decoration: none; background-color: #0B57D0; color: #fff; cursor: pointer; padding: 0 24px; border-style: none; font: 500 14px/36px Google, Sans, Roboto, Arial, Helvetica, sans-serif;\" rel=\"noreferrer\">管理共享</a></div></td></tr></tbody></table><table style=\"border-collapse: collapse; width: 100%;\"><tbody><tr><td style=\"padding: 24px 4.5%;\"><table style=\"border-collapse: collapse; width: 100%;\" dir=\"ltr\"><tbody><tr><td style=\" color: #5F6368; width: 100%; font-size: 12px; line-height: 16px; min-height: 40px; letter-spacing: .3px; padding: 0;\">Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA<br> <a href=\"mailto:diemarinafunk@gmail.com\" style=\"color: inherit; text-decoration: none;\" rel=\"noreferrer\">diemarinafunk@gmail.com</a> 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。</td><td style=\"min-width: 96px; padding: 0 0 0 20px;\"><a href=\"https://workspace.google.com/\" style=\"text-decoration: none;\" rel=\"noreferrer\"><img src=\"https://www.gstatic.com/docs/documents/share/images/googleworkspace_logo_192x80.png\" width=\"96\" height=\"40\" alt=\"Google\" style=\"font-size: 16px; font-weight: 500; color: #5F6368;\"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div>",
"plain_body": "要共享 1 项内容吗? Marina Funk (diemarinafunk@gmail.com)申请使用以下内容: momcozy BM03&BM04 Update instruction.pdf Marina Funk不在您组织中。 管理共享 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA\n diemarinafunk@gmail.com 申请访问 Google 云端硬盘中的一个文件或文件夹,我们特发送这封电子邮件通知您。",
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