提取后的分类输入 JSON
{
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"subject": "Warranty",
"description": "Hi There,\n\nI am purchase momcozy Air 1 from the shop. The thing is now i claim warranty but took more than 2 weeks already. Right side machine cannot On. So the warranty only for right side or the whole set? \n\nThanks and Regards,\nNurul\nmomcozy air resit.pdf",
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"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T02:15:15Z",
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},
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"category_zh": "无法开机"
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"type": "Comment",
"created_at": "2026-05-13T07:34:51Z",
"author_id": "50761867876761",
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"public": true,
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"text": "Hi Nurul,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
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"type": "Comment",
"created_at": "2026-05-13T02:15:15Z",
"author_id": "56391112137625",
"author_name": "NurulNarNIA",
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"text": "Hi There, \n\n I am purchase momcozy Air 1 from the shop. The thing is now i claim warranty but took more than 2 weeks already. Right side machine cannot On. So the warranty only for right side or the whole set? \n\n Thanks and Regards,\n\nNurul\n\nmomcozy air resit.pdf"
}
]
}
ticket_raw_json
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"ticket": {
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"subject": "Warranty",
"description": "Hi There,\n\nI am purchase momcozy Air 1 from the shop. The thing is now i claim warranty but took more than 2 weeks already. Right side machine cannot On. So the warranty only for right side or the whole set? \n\nThanks and Regards,\nNurul\nmomcozy air resit.pdf",
"is_group_public": true,
"status": "open",
"type": "incident",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253587.json",
"custom_status_id": 32358758515353,
"brand_id": 32404259465241,
"last_comment": {
"id": 57875835197209,
"body": "Hi Nurul,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T07:34:51Z",
"author_id": 50761867876761,
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}
}
}
conversation_raw_json
{
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"type": "Comment",
"author_id": 50761867876761,
"body": "Hi Nurul,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Nurul,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Nurul,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57875835197081,
"locale": "en",
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"translations": [],
"via": {
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"source": {
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"to": {
"address": "lursalover@yahoo.com",
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}
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"created_at": "2026-05-13T07:34:51Z",
"metadata": {
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{
"id": 57864227079193,
"type": "Comment",
"author_id": 56391112137625,
"body": "Hi There,\n\nI am purchase momcozy Air 1 from the shop. The thing is now i claim warranty but took more than 2 weeks already. Right side machine cannot On. So the warranty only for right side or the whole set? \n\nThanks and Regards,\nNurul\nmomcozy air resit.pdf",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi There,</p>\n\n<p dir=\"auto\">I am purchase momcozy Air 1 from the shop. The thing is now i claim warranty but took more than 2 weeks already. Right side machine cannot On. So the warranty only for right side or the whole set? </p>\n\n<p dir=\"auto\">Thanks and Regards,\n<br>Nurul\n<br>momcozy air resit.pdf</p></div>",
"plain_body": "Hi There, \n\n I am purchase momcozy Air 1 from the shop. The thing is now i claim warranty but took more than 2 weeks already. Right side machine cannot On. So the warranty only for right side or the whole set? \n\n Thanks and Regards,\n\nNurul\n\nmomcozy air resit.pdf",
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}
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"created_at": "2026-05-13T02:15:15Z",
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