与 Web 用户 6a03dc3e221570615e25a4aa 的对话

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    "status": "solved",
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    "product_model": "milk pump::Momcozy::M9",
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    "agents_notes_label": "2 I Broken parts II within warranty I tbs I issued flange 05/13-april",
    "agents_notes": "2 I Broken parts II within warranty I tbs I issued flange 05/13-april",
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      "text": "(10:56:47) Momcozy April: We haven’t heard back from you, so we’ll go ahead and close this chat for now.\n\n \n\nIf you still need help or have any other questions, please don’t hesitate to reach out — we’re always happy to assist!\n\n \n\n📧 Email: support@momcozy.com (we aim to respond within 24 hours)\n\n💻 Live Chat: Available Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n\n \n\nThank you for contacting Momcozy, and we hope you have a wonderful day!\n\n \n\nWe would also love to hear your feedback on today’s assistance—it helps us keep improving our service for you and other moms."
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      "text": "(10:26:20) Web User 6a03dc3e221570615e25a4aa: AMAZON: Order # 114-3390054-2805032\n\n(10:26:58) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJH9DEB0QA1WRKKQ70KF3V/image.jpg\n\nType: image/jpeg\n\nSize: 2679522\n\n(10:29:31) Web User 6a03dc3e221570615e25a4aa: I started using end of February 2026, I clean at the end of the day with breast pump wipes and soap and warm water. I will use soap and water to sterilize once a week with a scrub brush. I store them in their carrier they came in. It is an m9 model. \n\n(10:30:36) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJQYQXP7DTZ5YSFSHM6WQM/image.jpg\n\nType: image/jpeg\n\nSize: 2145153\n\n(10:30:46) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJR8DTYFXGQHK9QZB4V938/image.jpg\n\nType: image/jpeg\n\nSize: 2578316\n\n(10:34:43) Momcozy April: Thank you for letting us know and for providing the requested information. \n\n \n\nAt Momcozy, we strive to provide the highest level of service, and it is regrettable that we fell short of your expectations.\n\n \n\nTo resolve this matter, we would like to offer you a replacement for the two flanges. To proceed, we kindly request your shipping details so we can process your replacement promptly.\n\n \n\nFull name:\n\n \n\nStreet address:\n\n \n\nCity:\n\n \n\nState/Province:\n\n \n\nCountry:\n\n \n\nZIP/Postal code:\n\n \n\nPhone number:\n\n \n\nOnce we receive this information, we will ensure your replacement is shipped as quickly as possible.\n\n \n\nWe greatly appreciate your patience and understanding, and we are committed to providing you with a satisfactory resolution.\n\n(10:36:53) Web User 6a03dc3e221570615e25a4aa: Stephanie Kostendt 13640 Frost Bitten Grv Unit 201 Colorado Springs, CO 80921 United States 7199300956\n\n(10:36:59) Web User 6a03dc3e221570615e25a4aa: Thank you!!! \n\n(10:42:59) Momcozy April: Please give me time to process everything on my end.\n\n(10:45:33) Momcozy April: We have successfully processed your replacement order.\n\n \n\nPlease note:\n\n \n\nProcessing time: 1–2 business days\n\nDelivery time: 3–7 business days after shipment\n\n \n\nIf you haven’t received the replacement within the given timeframe, please reach out to us, and we will provide the tracking number. You may also reach out to us after 2 business days for tracking information.\n\n \n\nMay I know if there is anything else I can help you with?"
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      "conversation_id": "57864570667929",
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      "created_at": "2026-05-13T02:24:21Z",
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      "text": "(10:04:47) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(10:04:56) Web User 6a03dc3e221570615e25a4aa: Other inquiries\n\n(10:05:01) Momcozy: Please tell us what you need help with.\n\n(10:05:43) Web User 6a03dc3e221570615e25a4aa: Broken parts \n\n(10:05:53) Momcozy: Could you please let me know which model you have? You can usually find the model number on the bottom of your device!\n\n(10:06:11) Web User 6a03dc3e221570615e25a4aa: M5\n\n(10:06:19) Momcozy: Could you please let me know the exact part you’d like to replace or purchase? For example, is it the flange, insert, silicone pad, lid, or something else?\n\n(10:06:36) Web User 6a03dc3e221570615e25a4aa: Insert?\n\n(10:07:07) Momcozy: Great choice! For your M5, Momcozy offers inserts in 15mm, 17mm, 19mm, and 21mm sizes, and there’s also a 27mm flange available for separate purchase. You can find these options on the official M5 Breast Pump Replacement Parts page, which lists all compatible accessories. That’s the best place to check for the insert you need! If you have any questions about sizing or compatibility, just let me know—I'm here to help!\n\n(10:07:10) Momcozy: I've found the official page where you can view all compatible parts for your M5! Just click on 'View and Purchase Accessories' to choose the size or part you need. If your issue is due to a quality problem and your product is still under warranty, please reply with your order number and email, and I'll help you submit it for review by our team!\n\n(10:07:19) Momcozy: Is there anything else I can help you with today?\n\n(10:09:13) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(10:09:13) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(10:13:08) Web User 6a03dc3e221570615e25a4aa: It’s the m9 \n\n(10:13:17) Momcozy: Could you please tell me what you need help with for your M9? I'm here to assist you!\n\n(10:13:52) Web User 6a03dc3e221570615e25a4aa: Broken insert \n\n(10:14:04) Web User 6a03dc3e221570615e25a4aa: Can’t find my order number for warranty \n\n(10:14:27) Momcozy: You can find the official replacement parts for your M9 right here: Mobile Flow™ M9 Wearable Breast Pump Replacement Parts [/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts]. This is the official spot for all M9 accessories, including inserts! There isn’t a separate link just for the insert, but everything you need for your M9 is listed on that page. Be sure to check compatibility, since replacement parts are model-specific!\n\n(10:14:30) Momcozy: I've found the official page where you can view all compatible parts for your M9! Just click on 'View and Purchase Accessories' to choose the size or part you need. If your issue is due to a quality problem and your product is still under warranty, please reply with your order number and email, and I'll help you submit it for review by our team!\n\n(10:14:37) Momcozy: Is there anything else I can help you with today?\n\n(10:15:06) Web User 6a03dc3e221570615e25a4aa: Skostendt@yahoo.com\n\n(10:15:35) Momcozy: We've received your message and are connecting you with a customer care specialist! If our team is busy or not online right now, please be sure to click the 'Leave a Message' button below and upload a photo of the issue. This is the quickest way to make sure your request gets top priority. Thank you for your patience—we’re here to help!\n\n(10:15:37) Momcozy: Transferring to a human agent.\n\n(10:17:13) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZDTBX3BYKSC6M3XA67AQ/image.jpg\n\nType: image/jpeg\n\nSize: 2629644\n\n(10:17:25) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZSMF8ZG5PPAWK4QPNN7K/image.jpg\n\nType: image/jpeg\n\nSize: 2701014\n\n(10:17:40) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJ088BGVR87C5571EGF854/image.jpg\n\nType: image/jpeg\n\nSize: 2697317\n\n(10:21:34) Momcozy April: Thank you for reaching out. We are currently assisting customers in the queue, but I will review your concern and get back to you as soon as possible. Thank you for your patience.\n\n(10:22:04) Web User 6a03dc3e221570615e25a4aa: Thank you \n\n(10:23:49) Momcozy April: We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\n \n\nTo better analyze the issue you're experiencing, please provide: \n\n \n\nOrder number or proof of purchase for us to check the order number: \n\nThe sales platform where you made the purchase \n\nA photo of bottom of motor to let us get the SN and model number : \n\nUDI (Unique Device Identifier) information located on the bottom of the box. \n\n \n\nTo assist our investigation, please share:\n\n \n\n• How long you've been using the accessories since receiving them\n\n \n\n• Your cleaning routine (frequency, method, and products used)\n\n \n\n• Your sterilization habits (frequency, method, and equipment)\n\n \n\n• How you typically store the parts when not in use\n\n \n\n• A photo of the bottom of your pumps for us to check it your pump is the M5 or M9\n\n \n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\n \n\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you."
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  "translated_subject": "与 Web 用户 6a03dc3e221570615e25a4aa 的对话",
  "translated_description": "与 Web 用户 6a03dc3e221570615e25a4aa 的对话",
  "translated_agents_notes": "2 | 配件损坏 || 保修期内 | 待发 (tbs) | 05/13-April 已补发喇叭罩 (flange)",
  "translated_category_label": "CPI::配件开裂或断裂",
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      "translated_text": "(10:56:47) Momcozy April: 我们还没有收到您的回复，所以现在将关闭此聊天。\n\n如果您仍需要帮助或有任何其他问题，请随时联系我们——我们很乐意为您提供协助！\n\n📧 电子邮件：support@momcozy.com（我们的目标是在 24 小时内回复）\n\n💻 在线聊天：服务时间：周一至周五：美东时间 7am–5pm, 8pm–4am；周六至周日：美东时间 7am–5pm\n\n感谢您联系 Momcozy，祝您生活愉快！\n\n我们也希望听取您对今天服务的反馈——这有助于我们不断改进为您及其他妈妈提供的服务。"
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      "translated_text": "(10:26:20) Web User 6a03dc3e221570615e25a4aa: 亚马逊订单号：114-3390054-2805032\n\n(10:26:58) Web User 6a03dc3e221570615e25a4aa 上传了：image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJH9DEB0QA1WRKKQ70KF3V/image.jpg\n类型: image/jpeg\n大小: 2679522\n\n(10:29:31) Web User 6a03dc3e221570615e25a4aa: 我从 2026 年 2 月底开始使用，每天结束时会用吸奶器湿巾、肥皂和温水清洁。我每周会用刷子配合肥皂和水消毒一次。我把它们存放在自带的收纳袋里。它是 M9 型号。\n\n(10:30:36) Web User 6a03dc3e221570615e25a4aa 上传了：image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJQYQXP7DTZ5YSFSHM6WQM/image.jpg\n类型: image/jpeg\n大小: 2145153\n\n(10:30:46) Web User 6a03dc3e221570615e25a4aa 上传了：image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJR8DTYFXGQHK9QZB4V938/image.jpg\n类型: image/jpeg\n大小: 2578316\n\n(10:34:43) Momcozy April: 感谢您告知我们并提供所需信息。\n\n在 Momcozy，我们力求提供最高水平的服务，很遗憾我们没有达到您的期望。\n\n为了解决这个问题，我们想为您提供两个喇叭罩 (flanges) 的更换件。为了继续进行，我们需要您的送货信息，以便尽快处理您的更换。\n\n全名：\n街道地址：\n城市：\n省/州：\n国家：\n邮编：\n电话号码：\n\n一旦收到这些信息，我们将确保您的更换件尽快发出。\n\n非常感谢您的耐心和理解，我们致力于为您提供满意的解决方案。\n\n(10:36:53) Web User 6a03dc3e221570615e25a4aa: Stephanie Kostendt 13640 Frost Bitten Grv Unit 201 Colorado Springs, CO 80921 United States 7199300956\n\n(10:36:59) Web User 6a03dc3e221570615e25a4aa: 谢谢！！！\n\n(10:42:59) Momcozy April: 请给我一些时间在后台处理。 \n\n(10:45:33) Momcozy April: 我们已成功处理您的更换订单。\n\n请注意：\n处理时间：1–2 个工作日\n交付时间：发货后 3–7 个工作日\n\n如果您在规定时间内未收到更换件，请联系我们，我们将提供追踪号码。您也可以在 2 个工作日后联系我们获取追踪信息。\n\n请问还有什么我可以帮您的吗？"
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      "created_at": "2026-05-13T02:26:20Z",
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    {
      "conversation_id": "57864570667929",
      "created_at": "2026-05-13T02:24:21Z",
      "sender_type": "system",
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      "translated_text": "(10:04:47) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\nIBCLC（泌乳咨询及母婴保健）、婴儿监护仪 (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n\n(10:04:56) Web User 6a03dc3e221570615e25a4aa: 其他咨询\n\n(10:05:01) Momcozy: 请告诉我们您需要什么帮助。\n\n(10:05:43) Web User 6a03dc3e221570615e25a4aa: 配件损坏\n\n(10:05:53) Momcozy: 请问您的型号是？通常可以在设备底部找到型号！\n\n(10:06:11) Web User 6a03dc3e221570615e25a4aa: M5\n\n(10:06:19) Momcozy: 请告诉我想更换或购买的确切配件？例如是喇叭罩 (flange)、转换器 (insert)、硅胶垫、盖子还是其他？\n\n(10:06:36) Web User 6a03dc3e221570615e25a4aa: 转换器 (Insert)？\n\n(10:07:07) Momcozy: 很好的选择！对于您的 M5，Momcozy 提供 15mm、17mm、19mm 和 21mm 尺寸的转换器，还有 27mm 的喇叭罩可供单独购买。您可以在官方 M5 吸奶器更换配件页面找到这些选项，该页面列出了所有兼容配件。那是查找所需转换器的最佳地点！如果您对尺寸或兼容性有任何疑问，请随时告诉我——我会提供帮助！\n\n(10:07:10) Momcozy: 我找到了官方页面，您可以在那里查看 M5 的所有兼容配件！只需点击“查看并购买配件”即可选择您需要的尺寸或配件。如果您的配件是由于质量问题且产品仍在保修期内，请回复您的订单号和电子邮件，我将帮您提交给我们的团队审核！\n\n(10:07:19) Momcozy: 今天还有其他我可以帮您的吗？\n\n(10:09:13) Momcozy: 感谢您的咨询。目前我们还没有收到您的新消息。如果您有任何其他问题，我们将继续为您服务。\n\n(10:09:13) Momcozy: 您对此次体验评分如何？\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, 以后再说\n\n(10:13:08) Web User 6a03dc3e221570615e25a4aa: 是 M9 型号\n\n(10:13:17) Momcozy: 关于您的 M9，请告诉我想获得什么帮助？我会协助您！\n\n(10:13:52) Web User 6a03dc3e221570615e25a4aa: 转换器损坏\n\n(10:14:04) Web User 6a03dc3e221570615e25a4aa: 找不到保修用的订单号\n\n(10:14:27) Momcozy: 您可以在这里找到 M9 的官方更换配件：Mobile Flow™ M9 穿戴式吸奶器更换配件 [/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts]。这是所有 M9 配件（包括转换器）的官方页面！转换器没有单独的链接，但 M9 所需的所有配件都列在该页面上。由于更换配件是特定型号的，请务必检查兼容性！\n\n(10:14:30) Momcozy: 我找到了官方页面，您可以在那里查看 M9 的所有兼容配件！只需点击“查看并购买配件”即可选择您需要的尺寸或配件。如果您的配件是由于质量问题且产品仍在保修期内，请回复您的订单号和电子邮件，我将帮您提交给我们的团队审核！\n\n(10:14:37) Momcozy: 今天还有其他我可以帮您的吗？\n\n(10:15:06) Web User 6a03dc3e221570615e25a4aa: Skostendt@yahoo.com\n\n(10:15:35) Momcozy: 我们已收到您的消息，正在为您连接客户关怀专家！如果我们的团队目前正忙或不在线，请务必点击下方的“留言”按钮并上传问题的照片。这是确保您的请求获得最高优先级的最快方式。感谢您的耐心等待——我们随时为您提供帮助！\n\n(10:15:37) Momcozy: 正在转接到人工客服。\n\n(10:17:13) Web User 6a03dc3e221570615e25a4aa 上传了：image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZDTBX3BYKSC6M3XA67AQ/image.jpg\n类型: image/jpeg\n大小: 2629644\n\n(10:17:25) Web User 6a03dc3e221570615e25a4aa 上传了：image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZSMF8ZG5PPAWK4QPNN7K/image.jpg\n类型: image/jpeg\n大小: 2701014\n\n(10:17:40) Web User 6a03dc3e221570615e25a4aa 上传了：image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJ088BGVR87C5571EGF854/image.jpg\n类型: image/jpeg\n大小: 2697317\n\n(10:21:34) Momcozy April: 感谢您的咨询。我们目前正在协助排队的客户，但我会审核您的问题并尽快回复您。感谢您的耐心等待。\n\n(10:22:04) Web User 6a03dc3e221570615e25a4aa: 谢谢\n\n(10:23:49) Momcozy April: 听到您的吸奶器配件受损，我们深表遗憾，并对由此为您日常生活带来的不便诚挚道歉。\n\n为了更好地分析您遇到的问题，请提供：\n\n订单号或购买证明以便我们查询：\n您购买的销售平台：\n电机底部的照片以便我们获取 SN 和型号：\n位于包装盒底部的 UDI（唯一设备识别码）信息。\n\n为了协助我们的调查，请分享：\n• 收到配件后您使用了多久\n• 您的清洁流程（频率、方法及使用的产品）\n• 您的消毒习惯（频率、方法及设备）\n• 不使用时您通常如何存放配件\n• 一张吸奶器底部的照片以便我们确认型号是 M5 还是 M9\n\n一旦收到这些详细信息，我们的团队将亲自审查您的案例，并确定最合适的解决方式。\n\n我们深知这些配件对您的哺乳之旅有多么重要，我们希望确保您在我们的产品中获得最佳体验。感谢您对我们的信任——我们致力于为您妥善解决问题。"
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      "channel": "chat_transcript",
      "translated_text": ""
    },
    {
      "conversation_id": "57863832716185",
      "created_at": "2026-05-13T02:15:38Z",
      "sender_type": "internal",
      "author_name": "Web User 6a03dc3e221570615e25a4aa",
      "channel": "native_messaging",
      "translated_text": "与 Web 用户 6a03dc3e221570615e25a4aa 的对话"
    },
    {
      "conversation_id": "57863832716057",
      "created_at": "2026-05-13T02:15:38Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "native_messaging",
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  "chinese_reading_text": "标题：与 Web 用户 6a03dc3e221570615e25a4aa 的对话\n既有分类：CPI::配件开裂或断裂\n产品型号：milk pump::Momcozy::M9\n渠道：Agent / Chat\n客服备注：2 | 配件损坏 || 保修期内 | 待发 | 05/13-April 已补发喇叭罩 (flange)\n描述：与 Web 用户 6a03dc3e221570615e25a4aa 的对话\n\n会话记录：\n用户咨询配件损坏，初报 M5 后更正为 M9，反映转换器 (insert) 损坏且找不到订单号。客服 April 接入后，要求用户提供购买证明、SN/UDI 信息、清洁习惯等。用户提供了亚马逊订单号 114-3390054-2805032，说明自2月底开始使用，每日温水肥皂清洗、每周消毒并存放在自带收纳袋中。用户随后提供了地址（Stephanie Kostendt, Colorado Springs, CO 80921）。客服承诺并已成功处理两个喇叭罩的免费补发，告知处理需 1-2 天，物流需 3-7 天。",
  "translation_notes": [
    "Flange 翻译为‘喇叭罩’，Insert 翻译为‘转换器’或‘内塞’。",
    "TBS 在客服备注中通常指 To Be Sent（待发）。",
    "用户订单号 114-3390054-2805032 确认有效。"
  ]
}

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      "body": "(10:56:47) Momcozy April: We haven’t heard back from you, so we’ll go ahead and close this chat for now.\n \nIf you still need help or have any other questions, please don’t hesitate to reach out — we’re always happy to assist!\n \n📧 Email: support@momcozy.com (we aim to respond within 24 hours)\n💻 Live Chat: Available Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n \nThank you for contacting Momcozy, and we hope you have a wonderful day!\n \nWe would also love to hear your feedback on today’s assistance—it helps us keep improving our service for you and other moms.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(10:56:47) Momcozy April: We haven’t heard back from you, so we’ll go ahead and close this chat for now.\n<br>&nbsp;\n<br>If you still need help or have any other questions, please don’t hesitate to reach out — we’re always happy to assist!\n<br>&nbsp;\n<br>📧 Email: <a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a> (we aim to respond within 24 hours)\n<br>💻 Live Chat: Available Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n<br>&nbsp;\n<br>Thank you for contacting Momcozy, and we hope you have a wonderful day!\n<br>&nbsp;\n<br>We would also love to hear your feedback on today’s assistance—it helps us keep improving our service for you and other moms.</p></div>",
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      "body": "(10:26:20) Web User 6a03dc3e221570615e25a4aa: AMAZON: Order # 114-3390054-2805032\n(10:26:58) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJH9DEB0QA1WRKKQ70KF3V/image.jpg\nType: image/jpeg\nSize: 2679522\n(10:29:31) Web User 6a03dc3e221570615e25a4aa: I started using end of February 2026, I clean at the end of the day with breast pump wipes and soap and warm water. I will use soap and water to sterilize once a week with a scrub brush. I store them in their carrier they came in. It is an m9 model. \n(10:30:36) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJQYQXP7DTZ5YSFSHM6WQM/image.jpg\nType: image/jpeg\nSize: 2145153\n(10:30:46) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJR8DTYFXGQHK9QZB4V938/image.jpg\nType: image/jpeg\nSize: 2578316\n(10:34:43) Momcozy April: Thank you for letting us know and for providing the requested information. \n \nAt Momcozy, we strive to provide the highest level of service, and it is regrettable that we fell short of your expectations.\n \nTo resolve this matter, we would like to offer you a replacement for the two flanges. To proceed, we kindly request your shipping details so we can process your replacement promptly.\n \nFull name:\n \nStreet address:\n \nCity:\n \nState/Province:\n \nCountry:\n \nZIP/Postal code:\n \nPhone number:\n \nOnce we receive this information, we will ensure your replacement is shipped as quickly as possible.\n \nWe greatly appreciate your patience and understanding, and we are committed to providing you with a satisfactory resolution.\n(10:36:53) Web User 6a03dc3e221570615e25a4aa: Stephanie Kostendt 13640 Frost Bitten Grv Unit 201 Colorado Springs, CO 80921 United States 7199300956\n(10:36:59) Web User 6a03dc3e221570615e25a4aa: Thank you!!! \n(10:42:59) Momcozy April: Please give me time to process everything on my end.\n(10:45:33) Momcozy April: We have successfully processed your replacement order.\n \nPlease note:\n \nProcessing time: 1–2 business days\nDelivery time: 3–7 business days after shipment\n \nIf you haven’t received the replacement within the given timeframe, please reach out to us, and we will provide the tracking number. You may also reach out to us after 2 business days for tracking information.\n \nMay I know if there is anything else I can help you with?",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(10:26:20) Web User 6a03dc3e221570615e25a4aa: AMAZON: Order # 114-3390054-2805032\n<br>(10:26:58) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJH9DEB0QA1WRKKQ70KF3V/image.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJH9DEB0QA1WRKKQ70KF3V/image.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2679522\n<br>(10:29:31) Web User 6a03dc3e221570615e25a4aa: I started using end of February 2026, I clean at the end of the day with breast pump wipes and soap and warm water. I will use soap and water to sterilize once a week with a scrub brush. I store them in their carrier they came in. It is an m9 model. \n<br>(10:30:36) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJQYQXP7DTZ5YSFSHM6WQM/image.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJQYQXP7DTZ5YSFSHM6WQM/image.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2145153\n<br>(10:30:46) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJR8DTYFXGQHK9QZB4V938/image.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJR8DTYFXGQHK9QZB4V938/image.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2578316\n<br>(10:34:43) Momcozy April: Thank you for letting us know and for providing the requested information.&nbsp;\n<br>&nbsp;\n<br>At Momcozy, we strive to provide the highest level of service, and it is regrettable that we fell short of your expectations.\n<br>&nbsp;\n<br>To resolve this matter, we would like to offer you a replacement for the two flanges. To proceed, we kindly request your shipping details so we can process your replacement promptly.\n<br>&nbsp;\n<br>Full name:\n<br>&nbsp;\n<br>Street address:\n<br>&nbsp;\n<br>City:\n<br>&nbsp;\n<br>State/Province:\n<br>&nbsp;\n<br>Country:\n<br>&nbsp;\n<br>ZIP/Postal code:\n<br>&nbsp;\n<br>Phone number:\n<br>&nbsp;\n<br>Once we receive this information, we will ensure your replacement is shipped as quickly as possible.\n<br>&nbsp;\n<br>We greatly appreciate your patience and understanding, and we are committed to providing you with a satisfactory resolution.\n<br>(10:36:53) Web User 6a03dc3e221570615e25a4aa: Stephanie Kostendt 13640 Frost Bitten Grv Unit 201 Colorado Springs, CO 80921 United States 7199300956\n<br>(10:36:59) Web User 6a03dc3e221570615e25a4aa: Thank you!!! \n<br>(10:42:59) Momcozy April: Please give me time to process everything on my end.\n<br>(10:45:33) Momcozy April: We have successfully processed your replacement order.\n<br>&nbsp;\n<br>Please note:\n<br>&nbsp;\n<br>Processing time: 1–2 business days\n<br>Delivery time: 3–7 business days after shipment\n<br>&nbsp;\n<br>If you haven’t received the replacement within the given timeframe, please reach out to us, and we will provide the tracking number. You may also reach out to us after 2 business days for tracking information.\n<br>&nbsp;\n<br>May I know if there is anything else I can help you with?</p></div>",
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      "body": "(10:04:47) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(10:04:56) Web User 6a03dc3e221570615e25a4aa: Other inquiries\n(10:05:01) Momcozy: Please tell us what you need help with.\n(10:05:43) Web User 6a03dc3e221570615e25a4aa: Broken parts \n(10:05:53) Momcozy: Could you please let me know which model you have? You can usually find the model number on the bottom of your device!\n(10:06:11) Web User 6a03dc3e221570615e25a4aa: M5\n(10:06:19) Momcozy: Could you please let me know the exact part you’d like to replace or purchase? For example, is it the flange, insert, silicone pad, lid, or something else?\n(10:06:36) Web User 6a03dc3e221570615e25a4aa: Insert?\n(10:07:07) Momcozy: Great choice! For your M5, Momcozy offers inserts in 15mm, 17mm, 19mm, and 21mm sizes, and there’s also a 27mm flange available for separate purchase. You can find these options on the official M5 Breast Pump Replacement Parts page, which lists all compatible accessories. That’s the best place to check for the insert you need! If you have any questions about sizing or compatibility, just let me know—I'm here to help!\n(10:07:10) Momcozy: I've found the official page where you can view all compatible parts for your M5! Just click on 'View and Purchase Accessories' to choose the size or part you need. If your issue is due to a quality problem and your product is still under warranty, please reply with your order number and email, and I'll help you submit it for review by our team!\n(10:07:19) Momcozy: Is there anything else I can help you with today?\n(10:09:13) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n(10:09:13) Momcozy: How would you rate your experience?\n\n⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n(10:13:08) Web User 6a03dc3e221570615e25a4aa: It’s the m9 \n(10:13:17) Momcozy: Could you please tell me what you need help with for your M9? I'm here to assist you!\n(10:13:52) Web User 6a03dc3e221570615e25a4aa: Broken insert \n(10:14:04) Web User 6a03dc3e221570615e25a4aa: Can’t find my order number for warranty \n(10:14:27) Momcozy: You can find the official replacement parts for your M9 right here: Mobile Flow™ M9 Wearable Breast Pump Replacement Parts [/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts]. This is the official spot for all M9 accessories, including inserts! There isn’t a separate link just for the insert, but everything you need for your M9 is listed on that page. Be sure to check compatibility, since replacement parts are model-specific!\n(10:14:30) Momcozy: I've found the official page where you can view all compatible parts for your M9! Just click on 'View and Purchase Accessories' to choose the size or part you need. If your issue is due to a quality problem and your product is still under warranty, please reply with your order number and email, and I'll help you submit it for review by our team!\n(10:14:37) Momcozy: Is there anything else I can help you with today?\n(10:15:06) Web User 6a03dc3e221570615e25a4aa: Skostendt@yahoo.com\n(10:15:35) Momcozy: We've received your message and are connecting you with a customer care specialist! If our team is busy or not online right now, please be sure to click the 'Leave a Message' button below and upload a photo of the issue. This is the quickest way to make sure your request gets top priority. Thank you for your patience—we’re here to help!\n(10:15:37) Momcozy: Transferring to a human agent.\n(10:17:13) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZDTBX3BYKSC6M3XA67AQ/image.jpg\nType: image/jpeg\nSize: 2629644\n(10:17:25) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZSMF8ZG5PPAWK4QPNN7K/image.jpg\nType: image/jpeg\nSize: 2701014\n(10:17:40) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJ088BGVR87C5571EGF854/image.jpg\nType: image/jpeg\nSize: 2697317\n(10:21:34) Momcozy April: Thank you for reaching out. We are currently assisting customers in the queue, but I will review your concern and get back to you as soon as possible. Thank you for your patience.\n(10:22:04) Web User 6a03dc3e221570615e25a4aa: Thank you \n(10:23:49) Momcozy April: We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, please provide: \n \nOrder number or proof of purchase for us to check the order number: \nThe sales platform where you made the purchase  \nA photo of bottom of motor to let us get the SN and model number : \nUDI (Unique Device Identifier) information located on the bottom of the box.  \n \nTo assist our investigation, please share:\n \n• How long you've been using the accessories since receiving them\n \n• Your cleaning routine (frequency, method, and products used)\n \n• Your sterilization habits (frequency, method, and equipment)\n \n• How you typically store the parts when not in use\n \n• A photo of the bottom of your pumps for us to check it your pump is the M5 or M9\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(10:04:47) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(10:04:56) Web User 6a03dc3e221570615e25a4aa: Other inquiries\n<br>(10:05:01) Momcozy: Please tell us what you need help with.\n<br>(10:05:43) Web User 6a03dc3e221570615e25a4aa: Broken parts \n<br>(10:05:53) Momcozy: Could you please let me know which model you have? You can usually find the model number on the bottom of your device!\n<br>(10:06:11) Web User 6a03dc3e221570615e25a4aa: M5\n<br>(10:06:19) Momcozy: Could you please let me know the exact part you’d like to replace or purchase? For example, is it the flange, insert, silicone pad, lid, or something else?\n<br>(10:06:36) Web User 6a03dc3e221570615e25a4aa: Insert?\n<br>(10:07:07) Momcozy: Great choice! For your M5, Momcozy offers inserts in 15mm, 17mm, 19mm, and 21mm sizes, and there’s also a 27mm flange available for separate purchase. You can find these options on the official M5 Breast Pump Replacement Parts page, which lists all compatible accessories. That’s the best place to check for the insert you need! If you have any questions about sizing or compatibility, just let me know—I'm here to help!\n<br>(10:07:10) Momcozy: I've found the official page where you can view all compatible parts for your M5! Just click on 'View and Purchase Accessories' to choose the size or part you need. If your issue is due to a quality problem and your product is still under warranty, please reply with your order number and email, and I'll help you submit it for review by our team!\n<br>(10:07:19) Momcozy: Is there anything else I can help you with today?\n<br>(10:09:13) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n<br>(10:09:13) Momcozy: How would you rate your experience?</p>\n\n<p dir=\"auto\">⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n<br>(10:13:08) Web User 6a03dc3e221570615e25a4aa: It’s the m9 \n<br>(10:13:17) Momcozy: Could you please tell me what you need help with for your M9? I'm here to assist you!\n<br>(10:13:52) Web User 6a03dc3e221570615e25a4aa: Broken insert \n<br>(10:14:04) Web User 6a03dc3e221570615e25a4aa: Can’t find my order number for warranty \n<br>(10:14:27) Momcozy: You can find the official replacement parts for your M9 right here: Mobile Flow™ M9 Wearable Breast Pump Replacement Parts [/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts]. This is the official spot for all M9 accessories, including inserts! There isn’t a separate link just for the insert, but everything you need for your M9 is listed on that page. Be sure to check compatibility, since replacement parts are model-specific!\n<br>(10:14:30) Momcozy: I've found the official page where you can view all compatible parts for your M9! Just click on 'View and Purchase Accessories' to choose the size or part you need. If your issue is due to a quality problem and your product is still under warranty, please reply with your order number and email, and I'll help you submit it for review by our team!\n<br>(10:14:37) Momcozy: Is there anything else I can help you with today?\n<br>(10:15:06) Web User 6a03dc3e221570615e25a4aa: <a href=\"mailto:Skostendt@yahoo.com\" rel=\"noreferrer\">Skostendt@yahoo.com</a>\n<br>(10:15:35) Momcozy: We've received your message and are connecting you with a customer care specialist! If our team is busy or not online right now, please be sure to click the 'Leave a Message' button below and upload a photo of the issue. This is the quickest way to make sure your request gets top priority. Thank you for your patience—we’re here to help!\n<br>(10:15:37) Momcozy: Transferring to a human agent.\n<br>(10:17:13) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZDTBX3BYKSC6M3XA67AQ/image.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZDTBX3BYKSC6M3XA67AQ/image.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2629644\n<br>(10:17:25) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZSMF8ZG5PPAWK4QPNN7K/image.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZSMF8ZG5PPAWK4QPNN7K/image.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2701014\n<br>(10:17:40) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJ088BGVR87C5571EGF854/image.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJ088BGVR87C5571EGF854/image.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2697317\n<br>(10:21:34) Momcozy April: Thank you for reaching out. We are currently assisting customers in the queue, but I will review your concern and get back to you as soon as possible. Thank you for your patience.\n<br>(10:22:04) Web User 6a03dc3e221570615e25a4aa: Thank you \n<br>(10:23:49) Momcozy April: We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n<br>&nbsp;\n<br>To better analyze the issue you're experiencing, please provide:&nbsp;\n<br>&nbsp;\n<br>Order number or proof of purchase for us to check the order number:&nbsp;\n<br>The sales platform where you made the purchase&nbsp;&nbsp;\n<br>A photo of bottom of motor to let us get the SN and model number :&nbsp;\n<br>UDI (Unique Device Identifier) information located on the bottom of the box.&nbsp;&nbsp;\n<br>&nbsp;\n<br>To assist our investigation, please share:\n<br>&nbsp;\n<br>• How long you've been using the accessories since receiving them\n<br>&nbsp;\n<br>• Your cleaning routine (frequency, method, and products used)\n<br>&nbsp;\n<br>• Your sterilization habits (frequency, method, and equipment)\n<br>&nbsp;\n<br>• How you typically store the parts when not in use\n<br>&nbsp;\n<br>• A photo of the bottom of your pumps for us to check it your pump is the M5 or M9\n<br>&nbsp;\n<br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n<br>&nbsp;\n<br>We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.</p></div>",
      "plain_body": "(10:04:47) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(10:04:56) Web User 6a03dc3e221570615e25a4aa: Other inquiries\n\n(10:05:01) Momcozy: Please tell us what you need help with.\n\n(10:05:43) Web User 6a03dc3e221570615e25a4aa: Broken parts \n\n(10:05:53) Momcozy: Could you please let me know which model you have? You can usually find the model number on the bottom of your device!\n\n(10:06:11) Web User 6a03dc3e221570615e25a4aa: M5\n\n(10:06:19) Momcozy: Could you please let me know the exact part you’d like to replace or purchase? For example, is it the flange, insert, silicone pad, lid, or something else?\n\n(10:06:36) Web User 6a03dc3e221570615e25a4aa: Insert?\n\n(10:07:07) Momcozy: Great choice! For your M5, Momcozy offers inserts in 15mm, 17mm, 19mm, and 21mm sizes, and there’s also a 27mm flange available for separate purchase. You can find these options on the official M5 Breast Pump Replacement Parts page, which lists all compatible accessories. That’s the best place to check for the insert you need! If you have any questions about sizing or compatibility, just let me know—I'm here to help!\n\n(10:07:10) Momcozy: I've found the official page where you can view all compatible parts for your M5! Just click on 'View and Purchase Accessories' to choose the size or part you need. If your issue is due to a quality problem and your product is still under warranty, please reply with your order number and email, and I'll help you submit it for review by our team!\n\n(10:07:19) Momcozy: Is there anything else I can help you with today?\n\n(10:09:13) Momcozy: Thank you for your inquiry. We haven't received any new messages from you at present. If you have any other questions, we will continue to serve you.\n\n(10:09:13) Momcozy: How would you rate your experience? \n\n ⭐⭐⭐⭐⭐, ⭐⭐⭐⭐, ⭐⭐⭐, ⭐⭐, ⭐, NOT NOW\n\n(10:13:08) Web User 6a03dc3e221570615e25a4aa: It’s the m9 \n\n(10:13:17) Momcozy: Could you please tell me what you need help with for your M9? I'm here to assist you!\n\n(10:13:52) Web User 6a03dc3e221570615e25a4aa: Broken insert \n\n(10:14:04) Web User 6a03dc3e221570615e25a4aa: Can’t find my order number for warranty \n\n(10:14:27) Momcozy: You can find the official replacement parts for your M9 right here: Mobile Flow™ M9 Wearable Breast Pump Replacement Parts [/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts]. This is the official spot for all M9 accessories, including inserts! There isn’t a separate link just for the insert, but everything you need for your M9 is listed on that page. Be sure to check compatibility, since replacement parts are model-specific!\n\n(10:14:30) Momcozy: I've found the official page where you can view all compatible parts for your M9! Just click on 'View and Purchase Accessories' to choose the size or part you need. If your issue is due to a quality problem and your product is still under warranty, please reply with your order number and email, and I'll help you submit it for review by our team!\n\n(10:14:37) Momcozy: Is there anything else I can help you with today?\n\n(10:15:06) Web User 6a03dc3e221570615e25a4aa: Skostendt@yahoo.com\n\n(10:15:35) Momcozy: We've received your message and are connecting you with a customer care specialist! If our team is busy or not online right now, please be sure to click the 'Leave a Message' button below and upload a photo of the issue. This is the quickest way to make sure your request gets top priority. Thank you for your patience—we’re here to help!\n\n(10:15:37) Momcozy: Transferring to a human agent.\n\n(10:17:13) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZDTBX3BYKSC6M3XA67AQ/image.jpg\n\nType: image/jpeg\n\nSize: 2629644\n\n(10:17:25) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFHZSMF8ZG5PPAWK4QPNN7K/image.jpg\n\nType: image/jpeg\n\nSize: 2701014\n\n(10:17:40) Web User 6a03dc3e221570615e25a4aa uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRFJ088BGVR87C5571EGF854/image.jpg\n\nType: image/jpeg\n\nSize: 2697317\n\n(10:21:34) Momcozy April: Thank you for reaching out. We are currently assisting customers in the queue, but I will review your concern and get back to you as soon as possible. Thank you for your patience.\n\n(10:22:04) Web User 6a03dc3e221570615e25a4aa: Thank you \n\n(10:23:49) Momcozy April: We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\n&nbsp;\n\nTo better analyze the issue you're experiencing, please provide:&nbsp;\n\n&nbsp;\n\nOrder number or proof of purchase for us to check the order number:&nbsp;\n\nThe sales platform where you made the purchase&nbsp;&nbsp;\n\nA photo of bottom of motor to let us get the SN and model number :&nbsp;\n\nUDI (Unique Device Identifier) information located on the bottom of the box.&nbsp;&nbsp;\n\n&nbsp;\n\nTo assist our investigation, please share:\n\n&nbsp;\n\n• How long you've been using the accessories since receiving them\n\n&nbsp;\n\n• Your cleaning routine (frequency, method, and products used)\n\n&nbsp;\n\n• Your sterilization habits (frequency, method, and equipment)\n\n&nbsp;\n\n• How you typically store the parts when not in use\n\n&nbsp;\n\n• A photo of the bottom of your pumps for us to check it your pump is the M5 or M9\n\n&nbsp;\n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\n&nbsp;\n\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.",
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