与 Courtney 的对话

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    "product_model": "milk pump::Momcozy::M9",
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      "text": "(09:59:33) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(09:59:44) Web User 6a03db041548e074072a700a: Other inquiries\n\n(09:59:48) Momcozy: Please tell us what you need help with.\n\n(09:59:55) Web User 6a03db041548e074072a700a: Replacement part \n\n(10:00:06) Momcozy: Could you please let me know your product model? For example, it might be something like M5—you can usually find this information on the bottom of your machine. This will help me match you with the perfect replacement part!\n\n(10:00:21) Web User 6a03db041548e074072a700a: M9\n\n(10:00:34) Web User 6a03db041548e074072a700a: I need 4 duck bills \n\n(10:00:35) Momcozy: Thanks for sharing your model! Could you let me know which part you’d like to replace on your M9? For example, is it the flange, insert, silicone pad, lid, or maybe another part? Just let me know, and I’ll help you out!\n\n(10:00:53) Web User 6a03db041548e074072a700a: Are there silicone duck bills? \n\n(10:00:58) Momcozy: Absolutely! Our duck bills are made of soft silicone, perfect for your M9. Would you like me to help you order 4 silicone duck bills? Just let me know, and I’ll guide you through the next steps!\n\n(10:01:33) Web User 6a03db041548e074072a700a: Yes but will they fit into my model m9 cause it didn't come with the silicone ones, it came with the hard ones \n\n(10:01:43) Momcozy: Just to make sure I understand, are you asking if the silicone duck bills will fit your M9, or do you have a different question about your replacement parts?\n\n(10:02:02) Web User 6a03db041548e074072a700a: Yes \n\n(10:02:34) Momcozy: The M9 uses a duckbill valve, and the valve is one of the washable parts for this model. At this time, I can’t confirm whether silicone duck bills are compatible with the M9 or if they will fit as replacements for the original hard duck bills. The most important detail is that the M9 requires a duckbill valve. If you have any other questions about your M9, feel free to ask!\n\n(10:02:38) Momcozy: Is there anything else I can help you with today? If you’re all set, just let me know and I’ll wrap things up for you!\n\n(10:03:01) Web User 6a03db041548e074072a700a: I'm so confused \n\n(10:03:06) Momcozy: I’m here for you! If you have more questions or need a bit more help, just let me know—I’m happy to assist. If you’re all set, I can close our chat for now. Would you like to keep going or are you good for today?\n\n(10:03:37) Web User 6a03db041548e074072a700a: Keep going. The duck bills I have for my m9 are hard but I need replacement so do I get the silicone or hard \n\n(10:03:42) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(10:03:42) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(10:03:50) Web User 6a03db041548e074072a700a: Yes\n\n(10:03:53) Momcozy: Could you please let me know your name and email address?\n\n(10:04:07) Web User 6a03db041548e074072a700a: name: Courtney\n\nemail: Prizercourtney@yahoo.com\n\n(10:04:19) Momcozy: Transferring to a human agent.\n\n(10:04:38) Momcozy Elysia: Hi, thank you for contacting us!💕\n\n(10:05:12) Momcozy Elysia: Please bear with me for a moment—I’m just reviewing your previous message. 💕\n\n(10:05:30) Courtney: Hi. I have the m9 pump and I need new duck bills cause mine went into the garbage disposal. Mine are hard and twist into the container to catch the milk but I know there is silicone ones, but I'm confused if they will fit into the m9\n\n(10:06:17) Momcozy Elysia: Here is the link to purchase Valve: https://momcozy.com/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts?_pos=3&_sid=a8417257f&_ss=r&variant=44018722111686\n\n(10:06:53) Momcozy Elysia: The valve is made of silicone, so it's soft.\n\n(10:07:16) Courtney: Why did my original pump come with ones that are not silicone \n\n(10:11:36) Courtney: Hello\n\n(10:20:06) Momcozy Elysia: We sincerely apologize for the slight delay in our response due to a higher volume of inquiries than usual.\n\n(10:20:20) Momcozy Elysia: The different textures of our breast pump accessories (some firm, some soft) are intentionally designed based on their respective functions and wearing comfort.\n\nSoft parts are made to fit closely against your breast for a more comfortable and gentle fit, while the firmer accessories are structured to ensure stable support and normal operation of the pump. Every material is carefully selected to balance comfort, fit, and practical use 💕\n\n(10:20:56) Momcozy Elysia: If you have any more questions or need a little extra help, please don't hesitate to reach out."
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  "translated_subject": "与 Courtney 的对话",
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      "translated_text": "(09:59:33) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（泌乳咨询及母婴健康护理）、BABYMONITOR (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n\n(09:59:44) Web User 6a03db041548e074072a700a: 其他咨询\n\n(09:59:48) Momcozy: 请告诉我们您需要什么帮助。\n\n(09:59:55) Web User 6a03db041548e074072a700a: 更换配件\n\n(10:00:06) Momcozy: 能请您告知您的产品型号吗？例如，它可能是像 M5 这样的型号——您通常可以在机器底部找到此信息。这将帮助我为您匹配最合适的更换配件！\n\n(10:00:21) Web User 6a03db041548e074072a700a: M9\n\n(10:00:34) Web User 6a03db041548e074072a700a: 我需要 4 个鸭嘴阀\n\n(10:00:35) Momcozy: 感谢分享您的型号！请问您想更换 M9 上的哪个配件？例如，是喇叭罩、内嵌马达、硅胶垫、盖子，还是其他部件？请告诉我，我会为您提供帮助！\n\n(10:00:53) Web User 6a03db041548e074072a700a: 有硅胶鸭嘴阀吗？\n\n(10:00:58) Momcozy: 当然有！我们的鸭嘴阀由柔软的硅胶制成，非常适合您的 M9。您需要我帮您订购 4 个硅胶鸭嘴阀吗？请告诉我，我会引导您完成后续步骤！\n\n(10:01:33) Web User 6a03db041548e074072a700a: 是的，但它们能适配我的 M9 型号吗？因为它自带的不是硅胶的，而是硬的材质。\n\n(10:01:43) Momcozy: 为了确保我的理解正确，您是在询问硅胶鸭嘴阀是否适配您的 M9，还是关于更换配件有其他问题？\n\n(10:02:02) Web User 6a03db041548e074072a700a: 是的\n\n(10:02:34) Momcozy: M9 使用的是鸭嘴阀，该阀门是此型号的可清洗部件之一。目前，我无法确认硅胶鸭嘴阀是否与 M9 兼容，或者它们是否可以作为原装硬质鸭嘴阀的替代品。最重要的细节是 M9 需要一个鸭嘴阀。如果您对 M9 还有任何其他问题，欢迎随时提问！\n\n(10:02:38) Momcozy: 今天还有什么我可以帮您的吗？如果您已经处理完毕，请告诉我，我将为您结束对话！\n\n(10:03:01) Web User 6a03db041548e074072a700a: 我很困惑\n\n(10:03:06) Momcozy: 我在这里为您服务！如果您还有更多问题或需要更多帮助，请告诉我——我很乐意提供协助。如果您一切就绪，我可以暂时关闭聊天。您想继续还是今天就这样？\n\n(10:03:37) Web User 6a03db041548e074072a700a: 继续。我的 M9 鸭嘴阀是硬的，但我需要更换，那么我是该买硅胶的还是硬的呢？\n\n(10:03:42) Momcozy: 很抱歉我们没能找到您需要的答案。您可以尝试询问其他问题或联系客服寻求帮助。\n\n(10:03:42) Momcozy: 您需要我现在为您联系人工客服吗？\n\n是，否\n\n(10:03:50) Web User 6a03db041548e074072a700a: 是\n\n(10:03:53) Momcozy: 能请您告诉我您的姓名和电子邮箱地址吗？\n\n(10:04:07) Web User 6a03db041548e074072a700a: 姓名: Courtney\n\n邮箱: Prizercourtney@yahoo.com\n\n(10:04:19) Momcozy: 正在转接人工客服。\n\n(10:04:38) Momcozy Elysia: 您好，感谢您联系我们！💕\n\n(10:05:12) Momcozy Elysia: 请稍等片刻——我正在查看您之前的消息。💕\n\n(10:05:30) Courtney: 你好。我有 M9 吸乳器，我需要新的鸭嘴阀，因为我的被扔进垃圾处理机了。我的原件是硬的，拧进容器里接奶，但我知道有硅胶的，我困惑的是它们是否能装进 M9。\n\n(10:06:17) Momcozy Elysia: 这是购买阀门的链接：https://momcozy.com/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts?_pos=3&_sid=a8417257f&_ss=r&variant=44018722111686\n\n(10:06:53) Momcozy Elysia: 该阀门由硅胶制成，所以是柔软的。\n\n(10:07:16) Courtney: 为什么我原来的吸乳器自带的不是硅胶的？\n\n(10:11:36) Courtney: 你好\n\n(10:20:06) Momcozy Elysia: 对于因咨询量高于平时而导致的回复延迟，我们深表歉意。\n\n(10:20:20) Momcozy Elysia: 我们吸乳器配件的不同质地（有些硬，有些软）是根据其各自的功能和佩戴舒适度而有意设计的。\n\n柔软部件旨在紧贴您的乳房，以获得更舒适、温和的贴合感，而较硬的配件则具有结构性，以确保吸乳器的稳定支撑和正常运行。每种材料都经过精心选择，以平衡舒适度、贴合度和实际用途 💕\n\n(10:20:56) Momcozy Elysia: 如果您还有更多问题或需要额外帮助，请随时联系我们。"
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      "translated_text": "与 Web 用户 6a03db041548e074072a700a 的对话"
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  "chinese_reading_text": "标题：与 Courtney 的对话\n既有分类：商品库存咨询\n产品/渠道：milk pump::Momcozy::M9 / Agent\n客服备注：无\n描述：与 Web 用户 6a03db041548e074072a700a 的对话\n会话记录：\n[2026-05-13T02:04:20Z] Courtney (internal): 与 Web 用户 6a03db041548e074072a700a 的对话\n[2026-05-13T02:21:03Z] system (chat_transcript): (09:59:33) Momcozy: 欢迎联系。用户选择“其他咨询”。(09:59:55) 用户: 需要更换 M9 鸭嘴阀 (4个)。用户困惑为什么原装是硬的而配件是硅胶的，询问是否适配。Momcozy 机器人初期无法确认适配性导致用户困惑。随后转人工客服 Elysia。Elysia 提供 M9 配件购买链接并解释：柔软部件为贴合舒适，坚硬部件为结构支撑，均为设计需要。用户最终询问为何原装非硅胶。\n[2026-05-13T02:31:43Z] unknown (native_messaging): (重入消息发送)",
  "translation_notes": [
    "duck bills 翻译为鸭嘴阀，是吸乳器的常见配件名称。",
    "flange 翻译为喇叭罩，insert 翻译为内嵌马达/插件，符合 Momcozy 产品语境。",
    "garbage disposal 翻译为垃圾处理机/碎骨机。",
    "由于原文包含机器人(Momcozy)与人工(Momcozy Elysia)的混合对话，已在 translated_text 中按时间戳逐行保留。"
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      "body": "(09:59:33) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(09:59:44) Web User 6a03db041548e074072a700a: Other inquiries\n\n(09:59:48) Momcozy: Please tell us what you need help with.\n\n(09:59:55) Web User 6a03db041548e074072a700a: Replacement part \n\n(10:00:06) Momcozy: Could you please let me know your product model? For example, it might be something like M5—you can usually find this information on the bottom of your machine. This will help me match you with the perfect replacement part!\n\n(10:00:21) Web User 6a03db041548e074072a700a: M9\n\n(10:00:34) Web User 6a03db041548e074072a700a: I need 4 duck bills \n\n(10:00:35) Momcozy: Thanks for sharing your model! Could you let me know which part you’d like to replace on your M9? For example, is it the flange, insert, silicone pad, lid, or maybe another part? Just let me know, and I’ll help you out!\n\n(10:00:53) Web User 6a03db041548e074072a700a: Are there silicone duck bills? \n\n(10:00:58) Momcozy: Absolutely! Our duck bills are made of soft silicone, perfect for your M9. Would you like me to help you order 4 silicone duck bills? Just let me know, and I’ll guide you through the next steps!\n\n(10:01:33) Web User 6a03db041548e074072a700a: Yes but will they fit into my model m9 cause it didn't come with the silicone ones, it came with the hard ones \n\n(10:01:43) Momcozy: Just to make sure I understand, are you asking if the silicone duck bills will fit your M9, or do you have a different question about your replacement parts?\n\n(10:02:02) Web User 6a03db041548e074072a700a: Yes \n\n(10:02:34) Momcozy: The M9 uses a duckbill valve, and the valve is one of the washable parts for this model. At this time, I can’t confirm whether silicone duck bills are compatible with the M9 or if they will fit as replacements for the original hard duck bills. The most important detail is that the M9 requires a duckbill valve. If you have any other questions about your M9, feel free to ask!\n\n(10:02:38) Momcozy: Is there anything else I can help you with today? If you’re all set, just let me know and I’ll wrap things up for you!\n\n(10:03:01) Web User 6a03db041548e074072a700a: I'm so confused \n\n(10:03:06) Momcozy: I’m here for you! If you have more questions or need a bit more help, just let me know—I’m happy to assist. If you’re all set, I can close our chat for now. Would you like to keep going or are you good for today?\n\n(10:03:37) Web User 6a03db041548e074072a700a: Keep going. The duck bills I have for my m9 are hard but I need replacement so do I get the silicone or hard \n\n(10:03:42) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(10:03:42) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(10:03:50) Web User 6a03db041548e074072a700a: Yes\n\n(10:03:53) Momcozy: Could you please let me know your name and email address?\n\n(10:04:07) Web User 6a03db041548e074072a700a: name: Courtney\n\nemail: Prizercourtney@yahoo.com\n\n(10:04:19) Momcozy: Transferring to a human agent.\n\n(10:04:38) Momcozy Elysia: Hi, thank you for contacting us!💕\n\n(10:05:12) Momcozy Elysia: Please bear with me for a moment—I’m just reviewing your previous message. 💕\n\n(10:05:30) Courtney: Hi. I have the m9 pump and I need new duck bills cause mine went into the garbage disposal. Mine are hard and twist into the container to catch the milk but I know there is silicone ones, but I'm confused if they will fit into the m9\n\n(10:06:17) Momcozy Elysia: Here is the link to purchase Valve: https://momcozy.com/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts?_pos=3&_sid=a8417257f&_ss=r&variant=44018722111686\n\n(10:06:53) Momcozy Elysia: The valve is made of silicone, so it's soft.\n\n(10:07:16) Courtney: Why did my original pump come with ones that are not silicone \n\n(10:11:36) Courtney: Hello\n\n(10:20:06) Momcozy Elysia: We sincerely apologize for the slight delay in our response due to a higher volume of inquiries than usual.\n\n(10:20:20) Momcozy Elysia: The different textures of our breast pump accessories (some firm, some soft) are intentionally designed based on their respective functions and wearing comfort.\n\nSoft parts are made to fit closely against your breast for a more comfortable and gentle fit, while the firmer accessories are structured to ensure stable support and normal operation of the pump. Every material is carefully selected to balance comfort, fit, and practical use 💕\n\n(10:20:56) Momcozy Elysia: If you have any more questions or need a little extra help, please don't hesitate to reach out.",
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      "body": "(09:59:33) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(09:59:44) Web User 6a03db041548e074072a700a: Other inquiries\n(09:59:48) Momcozy: Please tell us what you need help with.\n(09:59:55) Web User 6a03db041548e074072a700a: Replacement part \n(10:00:06) Momcozy: Could you please let me know your product model? For example, it might be something like M5—you can usually find this information on the bottom of your machine. This will help me match you with the perfect replacement part!\n(10:00:21) Web User 6a03db041548e074072a700a: M9\n(10:00:34) Web User 6a03db041548e074072a700a: I need 4 duck bills \n(10:00:35) Momcozy: Thanks for sharing your model! Could you let me know which part you’d like to replace on your M9? For example, is it the flange, insert, silicone pad, lid, or maybe another part? Just let me know, and I’ll help you out!\n(10:00:53) Web User 6a03db041548e074072a700a: Are there silicone duck bills? \n(10:00:58) Momcozy: Absolutely! Our duck bills are made of soft silicone, perfect for your M9. Would you like me to help you order 4 silicone duck bills? Just let me know, and I’ll guide you through the next steps!\n(10:01:33) Web User 6a03db041548e074072a700a: Yes but will they fit into my model m9 cause it didn't come with the silicone ones, it came with the hard ones \n(10:01:43) Momcozy: Just to make sure I understand, are you asking if the silicone duck bills will fit your M9, or do you have a different question about your replacement parts?\n(10:02:02) Web User 6a03db041548e074072a700a: Yes \n(10:02:34) Momcozy: The M9 uses a duckbill valve, and the valve is one of the washable parts for this model. At this time, I can’t confirm whether silicone duck bills are compatible with the M9 or if they will fit as replacements for the original hard duck bills. The most important detail is that the M9 requires a duckbill valve. If you have any other questions about your M9, feel free to ask!\n(10:02:38) Momcozy: Is there anything else I can help you with today? If you’re all set, just let me know and I’ll wrap things up for you!\n(10:03:01) Web User 6a03db041548e074072a700a: I'm so confused \n(10:03:06) Momcozy: I’m here for you! If you have more questions or need a bit more help, just let me know—I’m happy to assist. If you’re all set, I can close our chat for now. Would you like to keep going or are you good for today?\n(10:03:37) Web User 6a03db041548e074072a700a: Keep going. The duck bills I have for my m9 are hard but I need replacement so do I get the silicone or hard \n(10:03:42) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(10:03:42) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(10:03:50) Web User 6a03db041548e074072a700a: Yes\n(10:03:53) Momcozy: Could you please let me know your name and email address?\n(10:04:07) Web User 6a03db041548e074072a700a: name: Courtney\nemail: Prizercourtney@yahoo.com\n(10:04:19) Momcozy: Transferring to a human agent.\n(10:04:38) Momcozy Elysia: Hi, thank you for contacting us!💕\n(10:05:12) Momcozy Elysia: Please bear with me for a moment—I’m just reviewing your previous message. 💕\n(10:05:30) Courtney: Hi. I have the m9 pump and I need new duck bills cause mine went into the garbage disposal. Mine are hard and twist into the container to catch the milk but I know there is silicone ones, but I'm confused if they will fit into the m9\n(10:06:17) Momcozy Elysia: Here is the link to purchase Valve: https://momcozy.com/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts?_pos=3&_sid=a8417257f&_ss=r&variant=44018722111686\n(10:06:53) Momcozy Elysia: The valve is made of silicone, so it's soft.\n(10:07:16) Courtney: Why did my original pump come with ones that are not silicone \n(10:11:36) Courtney: Hello\n(10:20:06) Momcozy Elysia: We sincerely apologize for the slight delay in our response due to a higher volume of inquiries than usual.\n(10:20:20) Momcozy Elysia: The different textures of our breast pump accessories (some firm, some soft) are intentionally designed based on their respective functions and wearing comfort.\nSoft parts are made to fit closely against your breast for a more comfortable and gentle fit, while the firmer accessories are structured to ensure stable support and normal operation of the pump. Every material is carefully selected to balance comfort, fit, and practical use 💕\n(10:20:56) Momcozy Elysia: If you have any more questions or need a little extra help, please don't hesitate to reach out.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(09:59:33) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(09:59:44) Web User 6a03db041548e074072a700a: Other inquiries\n<br>(09:59:48) Momcozy: Please tell us what you need help with.\n<br>(09:59:55) Web User 6a03db041548e074072a700a: Replacement part \n<br>(10:00:06) Momcozy: Could you please let me know your product model? For example, it might be something like M5—you can usually find this information on the bottom of your machine. This will help me match you with the perfect replacement part!\n<br>(10:00:21) Web User 6a03db041548e074072a700a: M9\n<br>(10:00:34) Web User 6a03db041548e074072a700a: I need 4 duck bills \n<br>(10:00:35) Momcozy: Thanks for sharing your model! Could you let me know which part you’d like to replace on your M9? For example, is it the flange, insert, silicone pad, lid, or maybe another part? Just let me know, and I’ll help you out!\n<br>(10:00:53) Web User 6a03db041548e074072a700a: Are there silicone duck bills? \n<br>(10:00:58) Momcozy: Absolutely! Our duck bills are made of soft silicone, perfect for your M9. Would you like me to help you order 4 silicone duck bills? Just let me know, and I’ll guide you through the next steps!\n<br>(10:01:33) Web User 6a03db041548e074072a700a: Yes but will they fit into my model m9 cause it didn't come with the silicone ones, it came with the hard ones \n<br>(10:01:43) Momcozy: Just to make sure I understand, are you asking if the silicone duck bills will fit your M9, or do you have a different question about your replacement parts?\n<br>(10:02:02) Web User 6a03db041548e074072a700a: Yes \n<br>(10:02:34) Momcozy: The M9 uses a duckbill valve, and the valve is one of the washable parts for this model. At this time, I can’t confirm whether silicone duck bills are compatible with the M9 or if they will fit as replacements for the original hard duck bills. The most important detail is that the M9 requires a duckbill valve. If you have any other questions about your M9, feel free to ask!\n<br>(10:02:38) Momcozy: Is there anything else I can help you with today? If you’re all set, just let me know and I’ll wrap things up for you!\n<br>(10:03:01) Web User 6a03db041548e074072a700a: I'm so confused \n<br>(10:03:06) Momcozy: I’m here for you! If you have more questions or need a bit more help, just let me know—I’m happy to assist. If you’re all set, I can close our chat for now. Would you like to keep going or are you good for today?\n<br>(10:03:37) Web User 6a03db041548e074072a700a: Keep going. The duck bills I have for my m9 are hard but I need replacement so do I get the silicone or hard \n<br>(10:03:42) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(10:03:42) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(10:03:50) Web User 6a03db041548e074072a700a: Yes\n<br>(10:03:53) Momcozy: Could you please let me know your name and email address?\n<br>(10:04:07) Web User 6a03db041548e074072a700a: name: Courtney\n<br>email: <a href=\"mailto:Prizercourtney@yahoo.com\" rel=\"noreferrer\">Prizercourtney@yahoo.com</a>\n<br>(10:04:19) Momcozy: Transferring to a human agent.\n<br>(10:04:38) Momcozy Elysia: Hi, thank you for contacting us!💕\n<br>(10:05:12) Momcozy Elysia: Please bear with me for a moment—I’m just reviewing your previous message. 💕\n<br>(10:05:30) Courtney: Hi. I have the m9 pump and I need new duck bills cause mine went into the garbage disposal. Mine are hard and twist into the container to catch the milk but I know there is silicone ones, but I'm confused if they will fit into the m9\n<br>(10:06:17) Momcozy Elysia: Here is the link to purchase Valve: <a href=\"https://momcozy.com/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts?_pos=3&amp;_sid=a8417257f&amp;_ss=r&amp;variant=44018722111686\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts?_pos=3&amp;_sid=a8417257f&amp;_ss=r&amp;variant=44018722111686</a>\n<br>(10:06:53) Momcozy Elysia: The valve is made of silicone, so it's soft.\n<br>(10:07:16) Courtney: Why did my original pump come with ones that are not silicone \n<br>(10:11:36) Courtney: Hello\n<br>(10:20:06) Momcozy Elysia: We sincerely apologize for the slight delay in our response due to a higher volume of inquiries than usual.\n<br>(10:20:20) Momcozy Elysia: The different textures of our breast pump accessories (some firm, some soft) are intentionally designed based on their respective functions and wearing comfort.\n<br>Soft parts are made to fit closely against your breast for a more comfortable and gentle fit, while the firmer accessories are structured to ensure stable support and normal operation of the pump. Every material is carefully selected to balance comfort, fit, and practical use 💕\n<br>(10:20:56) Momcozy Elysia: If you have any more questions or need a little extra help, please don't hesitate to reach out.</p></div>",
      "plain_body": "(09:59:33) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(09:59:44) Web User 6a03db041548e074072a700a: Other inquiries\n\n(09:59:48) Momcozy: Please tell us what you need help with.\n\n(09:59:55) Web User 6a03db041548e074072a700a: Replacement part \n\n(10:00:06) Momcozy: Could you please let me know your product model? For example, it might be something like M5—you can usually find this information on the bottom of your machine. This will help me match you with the perfect replacement part!\n\n(10:00:21) Web User 6a03db041548e074072a700a: M9\n\n(10:00:34) Web User 6a03db041548e074072a700a: I need 4 duck bills \n\n(10:00:35) Momcozy: Thanks for sharing your model! Could you let me know which part you’d like to replace on your M9? For example, is it the flange, insert, silicone pad, lid, or maybe another part? Just let me know, and I’ll help you out!\n\n(10:00:53) Web User 6a03db041548e074072a700a: Are there silicone duck bills? \n\n(10:00:58) Momcozy: Absolutely! Our duck bills are made of soft silicone, perfect for your M9. Would you like me to help you order 4 silicone duck bills? Just let me know, and I’ll guide you through the next steps!\n\n(10:01:33) Web User 6a03db041548e074072a700a: Yes but will they fit into my model m9 cause it didn't come with the silicone ones, it came with the hard ones \n\n(10:01:43) Momcozy: Just to make sure I understand, are you asking if the silicone duck bills will fit your M9, or do you have a different question about your replacement parts?\n\n(10:02:02) Web User 6a03db041548e074072a700a: Yes \n\n(10:02:34) Momcozy: The M9 uses a duckbill valve, and the valve is one of the washable parts for this model. At this time, I can’t confirm whether silicone duck bills are compatible with the M9 or if they will fit as replacements for the original hard duck bills. The most important detail is that the M9 requires a duckbill valve. If you have any other questions about your M9, feel free to ask!\n\n(10:02:38) Momcozy: Is there anything else I can help you with today? If you’re all set, just let me know and I’ll wrap things up for you!\n\n(10:03:01) Web User 6a03db041548e074072a700a: I'm so confused \n\n(10:03:06) Momcozy: I’m here for you! If you have more questions or need a bit more help, just let me know—I’m happy to assist. If you’re all set, I can close our chat for now. Would you like to keep going or are you good for today?\n\n(10:03:37) Web User 6a03db041548e074072a700a: Keep going. The duck bills I have for my m9 are hard but I need replacement so do I get the silicone or hard \n\n(10:03:42) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(10:03:42) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(10:03:50) Web User 6a03db041548e074072a700a: Yes\n\n(10:03:53) Momcozy: Could you please let me know your name and email address?\n\n(10:04:07) Web User 6a03db041548e074072a700a: name: Courtney\n\nemail: Prizercourtney@yahoo.com\n\n(10:04:19) Momcozy: Transferring to a human agent.\n\n(10:04:38) Momcozy Elysia: Hi, thank you for contacting us!💕\n\n(10:05:12) Momcozy Elysia: Please bear with me for a moment—I’m just reviewing your previous message. 💕\n\n(10:05:30) Courtney: Hi. I have the m9 pump and I need new duck bills cause mine went into the garbage disposal. Mine are hard and twist into the container to catch the milk but I know there is silicone ones, but I'm confused if they will fit into the m9\n\n(10:06:17) Momcozy Elysia: Here is the link to purchase Valve: https://momcozy.com/products/mobile-flow%E2%84%A2-m9-wearable-breast-pump-replacement-parts?_pos=3&amp;_sid=a8417257f&amp;_ss=r&amp;variant=44018722111686\n\n(10:06:53) Momcozy Elysia: The valve is made of silicone, so it's soft.\n\n(10:07:16) Courtney: Why did my original pump come with ones that are not silicone \n\n(10:11:36) Courtney: Hello\n\n(10:20:06) Momcozy Elysia: We sincerely apologize for the slight delay in our response due to a higher volume of inquiries than usual.\n\n(10:20:20) Momcozy Elysia: The different textures of our breast pump accessories (some firm, some soft) are intentionally designed based on their respective functions and wearing comfort.\n\nSoft parts are made to fit closely against your breast for a more comfortable and gentle fit, while the firmer accessories are structured to ensure stable support and normal operation of the pump. Every material is carefully selected to balance comfort, fit, and practical use 💕\n\n(10:20:56) Momcozy Elysia: If you have any more questions or need a little extra help, please don't hesitate to reach out.",
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