提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253507",
"subject": "Return",
"description": "This is a follow-up to your previous request #1220322 \"Voicemail from: Caller +1 (...\"\n\nI know I started a motor replacement but is there anyway I can just return the pump?",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T01:54:47Z",
"updated_at": "2026-05-13T13:19:23Z"
},
"zendesk_fields": {
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"agents_notes_label": "confirm first",
"agents_notes": "confirm first",
"category_field_id": "34154549939865",
"category_name": "Unknown VOC",
"category_value": "unknown_voc_",
"category_zh": "未知客户反馈"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
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"email": 1
}
},
"messages": [
{
"conversation_id": "57886304769049",
"type": "Comment",
"created_at": "2026-05-13T13:19:23Z",
"author_id": "56566243995801",
"author_name": "Courtney",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "The left side motor stopped working 2 weeks after I had it, I am wanting to return the whole product. I’ve made it this long without using it because of try malfunction on the motor I would just wish to return the whole product. Target told me I needed to reach out to Momcozy for the return."
},
{
"conversation_id": "57880423231385",
"type": "Comment",
"created_at": "2026-05-13T09:39:46Z",
"author_id": "35460307111321",
"author_name": "BL-B2B-Angel",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for your update.\n \nCould you please confirm the reason for returning the pump? Additionally, is it the replacement pump that you wish to return?\n \nThank you so much for your understanding. Looking forward for your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57863422922905",
"type": "Comment",
"created_at": "2026-05-13T01:54:47Z",
"author_id": "56566243995801",
"author_name": "Courtney",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1220322 \"Voicemail from: Caller +1 (...\" I know I started a motor replacement but is there anyway I can just return the pump?"
}
]
}
ticket_raw_json
{
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{
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{
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{
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"ticket_id": 1253507,
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"created": "2026-05-13T01:54:47Z",
"subject": "Return",
"support_type": "Agent",
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{
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},
{
"id": 34029476051481,
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},
{
"id": 34154549939865,
"value": "unknown_voc_",
"name": "Unknown VOC"
}
],
"ticket": {
"id": 1253507,
"subject": "Return",
"description": "This is a follow-up to your previous request #1220322 \"Voicemail from: Caller +1 (...\"\n\nI know I started a motor replacement but is there anyway I can just return the pump?",
"is_group_public": true,
"status": "open",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253507.json",
"custom_status_id": 32358758515353,
"brand_id": 32404259465241,
"last_comment": {
"id": 57886304769049,
"body": "The left side motor stopped working 2 weeks after I had it, I am wanting to return the whole product. I’ve made it this long without using it because of try malfunction on the motor I would just wish to return the whole product. Target told me I needed to reach out to Momcozy for the return. ",
"created_at": "2026-05-13T13:19:23Z",
"author_id": 56566243995801,
"public": true
}
}
}
conversation_raw_json
{
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"type": "Comment",
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"body": "The left side motor stopped working 2 weeks after I had it, I am wanting to return the whole product. I’ve made it this long without using it because of try malfunction on the motor I would just wish to return the whole product. Target told me I needed to reach out to Momcozy for the return.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">The left side motor stopped working 2 weeks after I had it, I am wanting to return the whole product. I’ve made it this long without using it because of try malfunction on the motor I would just wish to return the whole product. Target told me I needed to reach out to Momcozy for the return. </div><div><br><div></div></div></div>",
"plain_body": "The left side motor stopped working 2 weeks after I had it, I am wanting to return the whole product. I’ve made it this long without using it because of try malfunction on the motor I would just wish to return the whole product. Target told me I needed to reach out to Momcozy for the return. ",
"public": true,
"attachments": [],
"audit_id": 57886304768921,
"locale": "en",
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"via": {
"channel": "email",
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"from": {
"address": "courtneytabor2@gmail.com",
"name": "Courtney",
"original_recipients": [
"courtneytabor2@gmail.com",
"support+idveew3g-ld9ml@momcozy.zendesk.com"
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},
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},
"created_at": "2026-05-13T13:19:23Z",
"metadata": {
"system": {
"message_id": "<CAKmJwKQHY6GpqTA0AN23fzgt47rtS5zAvugeNCN5dYZ_zzpMkw@mail.gmail.com>",
"email_id": "01KRGQVW99GGEB2BZKX51FXYSX",
"raw_email_identifier": "20869961/adee7869-e935-45c2-b72a-296ee7e5d3a0.eml",
"json_email_identifier": "20869961/adee7869-e935-45c2-b72a-296ee7e5d3a0.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57880423231385,
"type": "Comment",
"author_id": 35460307111321,
"body": "Hello,\n\nThank you for your update.\n\nCould you please confirm the reason for returning the pump? Additionally, is it the replacement pump that you wish to return?\n\nThank you so much for your understanding. Looking forward for your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your update.<br> <br>Could you please confirm the reason for returning the pump? Additionally, is it the replacement pump that you wish to return?<br> <br>Thank you so much for your understanding. Looking forward for your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your update.\n \nCould you please confirm the reason for returning the pump? Additionally, is it the replacement pump that you wish to return?\n \nThank you so much for your understanding. Looking forward for your reply.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
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"to": {
"address": "courtneytabor2@gmail.com",
"name": "Courtney"
},
"rel": null
}
},
"created_at": "2026-05-13T09:39:46Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57863422922905,
"type": "Comment",
"author_id": 56566243995801,
"body": "This is a follow-up to your previous request #1220322 \"Voicemail from: Caller +1 (...\"\nI know I started a motor replacement but is there anyway I can just return the pump?",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1220322\" target=\"_blank\" rel=\"ticket\">#1220322</a> \"Voicemail from: Caller +1 (...\"</div>I know I started a motor replacement but is there anyway I can just return the pump?</div>",
"plain_body": "This is a follow-up to your previous request #1220322 \"Voicemail from: Caller +1 (...\" I know I started a motor replacement but is there anyway I can just return the pump?",
"public": true,
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"locale": "en",
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"translations": [],
"via": {
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"source": {
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"from": {
"ticket_id": 1220322,
"subject": "Voicemail from: Caller +1 (276) 594-5933",
"channel": "voice"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T01:54:47Z",
"metadata": {
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"message_id": "<CAKmJwKT5WF26GBKhEh_i7EBmfMYz2m_4cZvhOPC3gRoDJ_gL_w@mail.gmail.com>",
"email_id": "01KRFGPAACVH9BY94EXTZZ1AVC",
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},
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}
],
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{
"id": 35460307111321,
"url": "https://rootglobal.zendesk.com/api/v2/users/35460307111321.json",
"name": "BL-B2B-Angel",
"email": "root-support-22@rootglobal.net",
"created_at": "2024-07-24T01:45:05Z",
"updated_at": "2026-05-14T01:18:35Z",
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{
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}