提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253504",
"subject": "Re: We apologize for bothering you again about your issue",
"description": "This is a follow-up to your previous request #1221642 \"Re: Order #JJ1601569\"\n\nHi ,\n\nI have sent the momcozy air A1 pump via the ups today. \n\nRegards,\nAkshata",
"status": "hold",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T01:53:12Z",
"updated_at": "2026-05-13T10:09:28Z"
},
"zendesk_fields": {
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"agents_notes_label": "CREATE A RETURN LABEL FOR DEFECTIVE ITEM",
"agents_notes": "CREATE A RETURN LABEL FOR DEFECTIVE ITEM",
"category_field_id": "34154549939865",
"category_name": "CPI::Weak suction",
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"category_zh": "吸力弱"
},
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}
},
"messages": [
{
"conversation_id": "57881358237721",
"type": "Comment",
"created_at": "2026-05-13T10:09:28Z",
"author_id": "57144840981401",
"author_name": "RT-Abnormal Order Group-Vicky",
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"channel": "web",
"public": true,
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"text": "Hello Akshata,\n \nThank you so much for letting us know that you have sent the Momcozy Air A1 pump via UPS – we truly appreciate your effort.\n \nWe understand that the package is already on its way. To complete the refund process, we will need to wait until our warehouse receives the returned item. Once it arrives safely, we will promptly issue your refund for you.\n \nThank you again for your patience and understanding. Please feel free to reach out if you have any questions.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57863328136601",
"type": "Comment",
"created_at": "2026-05-13T01:53:12Z",
"author_id": "52882942389657",
"author_name": "Akshata Tyagi",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1221642 \"Re: Order #JJ1601569\" Hi , \n I have sent the momcozy air A1 pump via the ups today. \n Regards, Akshata"
}
]
}
ticket_raw_json
{
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{
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"created": "2026-05-13T01:53:12Z",
"subject": "Re: We apologize for bothering you again about your issue",
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"ticket": {
"id": 1253504,
"subject": "Re: We apologize for bother...",
"description": "This is a follow-up to your previous request #1221642 \"Re: Order #JJ1601569\"\n\nHi ,\n\nI have sent the momcozy air A1 pump via the ups today. \n\nRegards,\nAkshata",
"is_group_public": true,
"status": "hold",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253504.json",
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"body": "Hello Akshata,\n \nThank you so much for letting us know that you have sent the Momcozy Air A1 pump via UPS – we truly appreciate your effort.\n \nWe understand that the package is already on its way. To complete the refund process, we will need to wait until our warehouse receives the returned item. Once it arrives safely, we will promptly issue your refund for you.\n \nThank you again for your patience and understanding. Please feel free to reach out if you have any questions.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T10:09:28Z",
"author_id": 57144840981401,
"public": true
}
}
}
conversation_raw_json
{
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"type": "Comment",
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"body": "Hello Akshata,\n\nThank you so much for letting us know that you have sent the Momcozy Air A1 pump via UPS – we truly appreciate your effort.\n\nWe understand that the package is already on its way. To complete the refund process, we will need to wait until our warehouse receives the returned item. Once it arrives safely, we will promptly issue your refund for you.\n\nThank you again for your patience and understanding. Please feel free to reach out if you have any questions.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Akshata,<br> <br>Thank you so much for letting us know that you have sent the Momcozy Air A1 pump via UPS – we truly appreciate your effort.<br> <br>We understand that the package is already on its way. To complete the refund process, we will need to wait until our warehouse receives the returned item. Once it arrives safely, we will promptly issue your refund for you.<br> <br>Thank you again for your patience and understanding. Please feel free to reach out if you have any questions.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Akshata,\n \nThank you so much for letting us know that you have sent the Momcozy Air A1 pump via UPS – we truly appreciate your effort.\n \nWe understand that the package is already on its way. To complete the refund process, we will need to wait until our warehouse receives the returned item. Once it arrives safely, we will promptly issue your refund for you.\n \nThank you again for your patience and understanding. Please feel free to reach out if you have any questions.\n \nBest regards,\nMomcozy Customer Support Team",
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"via": {
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"to": {
"address": "akshatanikhiltyagi@gmail.com",
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},
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},
"created_at": "2026-05-13T10:09:28Z",
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"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
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{
"id": 57863328136601,
"type": "Comment",
"author_id": 52882942389657,
"body": "This is a follow-up to your previous request #1221642 \"Re: Order #JJ1601569\"\n\nHi ,\n\n\nI have sent the momcozy air A1 pump via the ups today.\n\n\n\nRegards,\n\nAkshata",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1221642\" target=\"_blank\" rel=\"ticket\">#1221642</a> \"Re: Order #JJ1601569\"</div><div dir=\"auto\">Hi ,<div dir=\"auto\"><br></div><div dir=\"auto\">I have sent the momcozy air A1 pump via the ups today. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Regards,</div><div dir=\"auto\">Akshata</div></div><br><div></div></div>",
"plain_body": "This is a follow-up to your previous request #1221642 \"Re: Order #JJ1601569\" Hi , \n I have sent the momcozy air A1 pump via the ups today. \n Regards, Akshata",
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"created_at": "2025-11-30T00:19:51Z",
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