提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253403",
"subject": "Breast pump",
"description": "Hello,\n\nI have the M9 mobile flow pump and it stopped working, they won't even turn on. I ordered through Aeroflow and my order number is 2108890065.\nGet Outlook for iOS",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T01:24:17Z",
"updated_at": "2026-05-13T14:03:43Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "2",
"agents_notes": "2",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 2,
"web": 1,
"system": 1
}
},
"messages": [
{
"conversation_id": "57887218212505",
"type": "Comment",
"created_at": "2026-05-13T14:03:43Z",
"author_id": "57853912571289",
"author_name": "pamela_v_14",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, \n \n\n \n \nMy order number is 2108890065 and my order date is 02/13/2026. The UDI number is M9BP269NRD02508253D9D0G5BFFN10219. I have tried charging turning on and it won't turn on at all. \n \n\n \n \nPamela Vasquez \n \n2704 Berry Hill \n \nMcKinney, TX 75069 \n \n \n\n \n \nGet Outlook for iOS"
},
{
"conversation_id": "57886838859545",
"type": "Comment",
"created_at": "2026-05-13T13:48:37Z",
"author_id": "33112196580505",
"author_name": "BL-B2B-Emilou",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n\nI hope this email finds you well. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n\nCould you please share proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE so that we can verify the order?\n \nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n Let's try these simple steps first:\n➡️Please note that the pump is designed not to turn on while connected to the charger.\n➡️Try turning on the pump without the charger to check the battery level.\n➡️Ensure you're using a compatible 5V-1A/2A power adapter.\n\nPlease check the tips above. If the issue persists, we can process a replacement for you, please fill out the required information below:\n\nFull Name: \nState/Province: \nCity: \nZip/Postal Code: \nStreet Address: \n\nPlease note that the replacement will be in a random color, depending on current availability.\nThank you for your cooperation and patience.\n\nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57886835556249",
"type": "VoiceComment",
"created_at": "2026-05-13T13:47:30Z",
"author_id": "33112196580505",
"author_name": "BL-B2B-Emilou",
"author_role": "agent",
"sender_type": "agent",
"channel": "system",
"public": true,
"recording_type": "call",
"text": "Request #1252056 \"Call with Caller +1 (915) 244-2484\" was closed and merged into this request. Last comment in request #1252056:\r\n\r\nInbound call from +1 (915) 244-2484\nCall Details:\n\nCall from: +1 (915) 244-2484\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12T16:13:23Z\nLocation: Texas, United States\nAnswered by: CT-Jona\nLength of phone call: 9 minutes, 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording"
},
{
"conversation_id": "57862330766233",
"type": "Comment",
"created_at": "2026-05-13T01:24:17Z",
"author_id": "57853912571289",
"author_name": "pamela_v_14",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, \n \n\n \n I have the M9 mobile flow pump and it stopped working, they won't even turn on. I ordered through\n Aeroflow and my order number is 2108890065. \n \n \nGet\nOutlook for iOS"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57887218212505,
"type": "Comment",
"author_id": 57853912571289,
"body": "Hello,\n\n\n\nMy order number is 2108890065 and my order date is 02/13/2026. The UDI number is M9BP269NRD02508253D9D0G5BFFN10219. I have tried charging turning on and it won't turn on at all.\n\n\n\n\nPamela Vasquez\n\n2704 Berry Hill\n\nMcKinney, TX 75069\n\n\n\nGet Outlook for iOS",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 12pt;\">\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nHello, </div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div dir=\"ltr\" style=\" font-size: 12pt;\">\n<span style=\"color: rgb(0, 0, 0);\">My order number is 2108890065 and my order date is 02/13/2026. The UDI number is M9BP269NRD02508253D9D0G5BFFN10219. I have tried charging turning on and it won't turn on at all. </span></div>\n<div dir=\"ltr\" style=\" font-size: 12pt;\">\n<span style=\"color: rgb(0, 0, 0);\"><br>\n</span></div>\n<div dir=\"ltr\" style=\" font-size: 12pt;\">\n<span style=\"color: rgb(0, 0, 0);\">Pamela Vasquez</span></div>\n<div dir=\"ltr\" style=\" font-size: 12pt;\">\n<span style=\"color: rgb(0, 0, 0);\">2704 Berry Hill</span></div>\n<div dir=\"ltr\" style=\" font-size: 12pt;\">\n<span style=\"color: rgb(0, 0, 0);\">McKinney, TX 75069</span></div>\n</div>\n<div style=\" font-size: 12pt;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt;\">\nGet <a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook for iOS</a></div></div>",
"plain_body": "Hello, \n \n\n\n \n \nMy order number is 2108890065 and my order date is 02/13/2026. The UDI number is M9BP269NRD02508253D9D0G5BFFN10219. I have tried charging turning on and it won't turn on at all. \n \n\n\n \n \nPamela Vasquez \n \n2704 Berry Hill \n \nMcKinney, TX 75069 \n \n \n\n\n \n \nGet Outlook for iOS",
"public": true,
"attachments": [],
"audit_id": 57887218212377,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "pamela_v_14@hotmail.com",
"name": "pamela_v_14",
"original_recipients": [
"pamela_v_14@hotmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T14:03:43Z",
"metadata": {
"system": {
"message_id": "<SA1PR14MB4588704BD124435186C88CFDA8062@SA1PR14MB4588.namprd14.prod.outlook.com>",
"email_id": "01KRGTD1DY17MN6PDGJK40M13K",
"raw_email_identifier": "20869961/5e257524-4213-4d85-89c3-d85e0b14dadc.eml",
"json_email_identifier": "20869961/5e257524-4213-4d85-89c3-d85e0b14dadc.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57886838859545,
"type": "Comment",
"author_id": 33112196580505,
"body": "Hello,\n\nI hope this email finds you well. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n\n_**Could you please share proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE so that we can verify the order?**_\n\n**Kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. **\n\n* * *\n**Let's try these simple steps first:**\n➡️Please note that the pump is designed not to turn on while connected to the charger.\n➡️Try turning on the pump without the charger to check the battery level.\n➡️Ensure you're using a compatible 5V-1A/2A power adapter.\n\nPlease check the tips above. If the issue persists, we can process a replacement for you, please fill out the required information below:\n\nFull Name:\nState/Province:\nCity:\nZip/Postal Code:\nStreet Address:\n\n_**Please note that the replacement will be in a random color, depending on current availability.**_\nThank you for your cooperation and patience.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>I hope this email finds you well. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.<br><br><span style=\"color: rgb(188,90,16);\"><i><strong>Could you please share proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE so that we can verify the order?</strong></i></span><br> <br><span style=\"color: rgb(1,135,71);\"><strong>Kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. </strong></span><br><hr><strong>Let's try these simple steps first:</strong><br>➡️Please note that the pump is designed not to turn on while connected to the charger.<br>➡️Try turning on the pump without the charger to check the battery level.<br>➡️Ensure you're using a compatible 5V-1A/2A power adapter.<br><br>Please check the tips above. If the issue persists, we can process a replacement for you, please fill out the required information below:<br><br>Full Name: <br>State/Province: <br>City: <br>Zip/Postal Code: <br>Street Address: <br><br><i><strong>Please note that the replacement will be in a random color, depending on current availability.</strong></i><br>Thank you for your cooperation and patience.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n\nI hope this email finds you well. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n\nCould you please share proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE so that we can verify the order?\n \nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n Let's try these simple steps first:\n➡️Please note that the pump is designed not to turn on while connected to the charger.\n➡️Try turning on the pump without the charger to check the battery level.\n➡️Ensure you're using a compatible 5V-1A/2A power adapter.\n\nPlease check the tips above. If the issue persists, we can process a replacement for you, please fill out the required information below:\n\nFull Name: \nState/Province: \nCity: \nZip/Postal Code: \nStreet Address: \n\nPlease note that the replacement will be in a random color, depending on current availability.\nThank you for your cooperation and patience.\n\nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57886838859417,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "pamela_v_14@hotmail.com",
"name": "pamela_v_14"
},
"rel": null
}
},
"created_at": "2026-05-13T13:48:37Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Tarlac City, 03, Philippines",
"latitude": 15.4805,
"longitude": 120.6002
},
"custom": {}
}
},
{
"id": 57886835556249,
"type": "VoiceComment",
"via": {
"channel": "system",
"source": {
"to": {},
"from": {
"ticket_id": null,
"subject": null,
"ticket_ids": [
1252056
]
},
"rel": "merge"
}
},
"public": true,
"data": {
"from": "+19152442484",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording",
"recording_type": "call",
"recorded": true,
"recording_consent_action": null,
"call_id": 57853862000793,
"call_duration": 588,
"answered_by_id": 51946493348505,
"started_at": "2026-05-12T16:13:23Z",
"location": "Texas, United States",
"author_id": 51946493348505,
"public": true,
"brand_id": 32404259465241,
"via_id": 34,
"line_type": "phone",
"answered_by_name": "CT-Jona",
"transcription_status": "completed",
"merged": true
},
"formatted_from": "+1 (915) 244-2484",
"formatted_to": "+1 (619) 848-0676",
"transcription_visible": false,
"author_id": 33112196580505,
"body": "Request #1252056 \"Call with Caller +1 (915) 244-2484\" was closed and merged into this request. Last comment in request #1252056:\r\n\r\nInbound call from +1 (915) 244-2484\nCall Details:\n\nCall from: +1 (915) 244-2484\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12T16:13:23Z\nLocation: Texas, United States\nAnswered by: CT-Jona\nLength of phone call: 9 minutes, 48 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1252056\" target=\"_blank\" rel=\"ticket\">#1252056</a> \"Call with Caller +1 (915) 244-2484\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1252056\" target=\"_blank\" rel=\"ticket\">#1252056</a>:</p>\n<p dir=\"auto\">Inbound call from +1 (915) 244-2484<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (915) 244-2484<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-12T16:13:23Z<br>\nLocation: Texas, United States<br>\nAnswered by: CT-Jona<br>\nLength of phone call: 9 minutes, 48 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA79f38df1adfff2fa70618c228e0fc788/twilio/call/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-13T13:47:30Z",
"audit_id": 57886828853017,
"metadata": {
"system": {
"location": "Tarlac City, 03, Philippines",
"latitude": 15.4805,
"longitude": 120.6002
},
"custom": {}
}
},
{
"id": 57862330766233,
"type": "Comment",
"author_id": 57853912571289,
"body": "\n\nHello,\n\n\n\nI have the M9 mobile flow pump and it stopped working, they won't even turn on. I ordered through Aeroflow and my order number is 2108890065.\n\nGet Outlook for iOS",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div style=\" font-size: 12pt;\" dir=\"ltr\">\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nHello,</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div dir=\"ltr\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">I have the M9 mobile flow pump and it stopped working, they won't even turn on. I ordered through\n Aeroflow and my order number is </span><span style=\" font-size: 14px; color: rgb(81, 81, 81); background-color: rgb(255, 246, 244); font-weight: 300; text-transform: none;\">2108890065. </span></div>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Get\n</span><span style=\" font-size: 12pt;\"><a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook for iOS</a></span></div></div>",
"plain_body": "Hello, \n \n\n\n \n I have the M9 mobile flow pump and it stopped working, they won't even turn on. I ordered through\n Aeroflow and my order number is 2108890065. \n \n \nGet\nOutlook for iOS",
"public": true,
"attachments": [],
"audit_id": 57862330766105,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "pamela_v_14@hotmail.com",
"name": "pamela_v_14",
"original_recipients": [
"pamela_v_14@hotmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T01:24:17Z",
"metadata": {
"system": {
"message_id": "<SA1PR14MB4588EC9C5BF2849BFD4F133EA8062@SA1PR14MB4588.namprd14.prod.outlook.com>",
"email_id": "01KRFEYERVPJBNR8K40NKR215K",
"raw_email_identifier": "20869961/0db6c0a1-3610-4c9f-88bb-ab7cb3993d20.eml",
"json_email_identifier": "20869961/0db6c0a1-3610-4c9f-88bb-ab7cb3993d20.json",
"eml_redacted": false
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 33112196580505,
"url": "https://rootglobal.zendesk.com/api/v2/users/33112196580505.json",
"name": "BL-B2B-Emilou",
"email": "root-support-02@rootglobal.net",
"created_at": "2024-05-30T02:08:07Z",
"updated_at": "2026-05-13T13:33:02Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": {
"url": "https://rootglobal.zendesk.com/api/v2/attachments/56004439434777.json",
"id": 56004439434777,
"file_name": "screenshot_2026-03-14_16-20-15.png",
"content_url": "https://rootglobal.zendesk.com/system/photos/56004439434777/screenshot_2026-03-14_16-20-15.png",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/56004439434777/screenshot_2026-03-14_16-20-15.png",
"content_type": "image/png",
"size": 10955,
"width": 80,
"height": 68,
"inline": false,
"deleted": false,
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/56004455819545.json",
"id": 56004455819545,
"file_name": "screenshot_2026-03-14_16-20-15_thumb.png",
"content_url": "https://rootglobal.zendesk.com/system/photos/56004439434777/screenshot_2026-03-14_16-20-15_thumb.png",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/56004439434777/screenshot_2026-03-14_16-20-15_thumb.png",
"content_type": "image/png",
"size": 2166,
"width": 32,
"height": 27,
"inline": false,
"deleted": false
}
]
},
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Emi",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T12:34:24Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32981618076825,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57853912571289,
"url": "https://rootglobal.zendesk.com/api/v2/users/57853912571289.json",
"name": "pamela_v_14",
"email": "pamela_v_14@hotmail.com",
"created_at": "2026-05-12T16:19:01Z",
"updated_at": "2026-05-12T16:24:37Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": "+1 (915) 244-2484",
"shared_phone_number": false,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": true,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 4
}