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"ticket": {
"ticket_id": "1253427",
"subject": "Re: Momcozy Re: Broken pump",
"description": "This is a follow-up to your previous request #795989 \"Broken pump\"\n\nHello! I just wanted to follow up with the new pumps that I received. They worked for about 6 months and then one of the motors stopped working randomly. I used it just fine earlier in the day and when I went to use it again it stopped functioning properly. I’m not sure if there is something I can try to fix the problem at this time.",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T01:41:51Z",
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"category_name": "CPI::Not working",
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"created_at": "2026-05-13T17:58:41Z",
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"author_name": "laura white",
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"text": "Hello, \n I am unfortunately unable to take a video of the problem as it has since stopped. \n I’m curious if this is a known issue with these specific pumps? At times the motor will not suction and make a high pitched whining noise while in use. When that happens it does not work to remove milk. \n When I noticed it yesterday it was around 30% charged but I’ve never had an issue with it before. I take good care of all the parts so I’m not sure what caused it or how I can prevent it from happening in the future. \n I have attached the QR code below. \n Thank you! Laura"
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{
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"created_at": "2026-05-13T09:56:04Z",
"author_id": "33115820348185",
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"text": "Hello,\n\nThank you for reaching out to us regarding this issue. We apologize for the inconvenience this has caused. \n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nCould you please share more details about how the product is not working as expected? For example, are you experiencing weak suction, difficulty turning it on, or any other specific concern?\n\nIf possible, please send any photos or videos that illustrate the issue. This will help us assess the situation more accurately and recommend the most appropriate inspection steps to resolve it.\n\nWe truly appreciate your cooperation and look forward to your response.\n\nBest regards,\nMomcozy Customer Support Team"
},
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"text": "This is a follow-up to your previous request #795989 \"Broken pump\" Hello! I just wanted to follow up with the new pumps that I received. They worked for about 6 months and then one of the motors stopped working randomly. I used it just fine earlier in the day and when I went to use it again it stopped functioning properly. I’m not sure if there is something I can try to fix the problem at this time."
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"ticket": {
"id": 1253427,
"subject": "Re: Momcozy Re: Broken pump",
"description": "This is a follow-up to your previous request #795989 \"Broken pump\"\n\nHello! I just wanted to follow up with the new pumps that I received. They worked for about 6 months and then one of the motors stopped working randomly. I used it just fine earlier in the day and when I went to use it again it stopped functioning properly. I’m not sure if there is something I can try to fix the problem at this time.",
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"body": "Hello, \n I am unfortunately unable to take a video of the problem as it has since stopped. \n I’m curious if this is a known issue with these specific pumps? At times the motor will not suction and make a high pitched whining noise while in use. When that happens it does not work to remove milk. \n When I noticed it yesterday it was around 30% charged but I’ve never had an issue with it before. I take good care of all the parts so I’m not sure what caused it or how I can prevent it from happening in the future. \n I have attached the QR code below. \n Thank you! Laura ",
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"body": "Hello,\n\n\n\nI am unfortunately unable to take a video of the problem as it has since stopped.\n\n\n\n I’m curious if this is a known issue with these specific pumps? At times the motor will not suction and make a high pitched whining noise while in use. When that happens it does not work to remove milk.\n\n\n\nWhen I noticed it yesterday it was around 30% charged but I’ve never had an issue with it before. I take good care of all the parts so I’m not sure what caused it or how I can prevent it from happening in the future.\n\n\n\nI have attached the QR code below.\n\n\n\nThank you!\n\nLaura\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello, </div><div dir=\"auto\"><br></div><div dir=\"auto\">I am unfortunately unable to take a video of the problem as it has since stopped.</div><div dir=\"auto\"><br></div><div dir=\"auto\"> I’m curious if this is a known issue with these specific pumps? At times the motor will not suction and make a high pitched whining noise while in use. When that happens it does not work to remove milk. </div><div dir=\"auto\"><br></div><div dir=\"auto\">When I noticed it yesterday it was around 30% charged but I’ve never had an issue with it before. I take good care of all the parts so I’m not sure what caused it or how I can prevent it from happening in the future. </div><div dir=\"auto\"><br></div><div dir=\"auto\">I have attached the QR code below.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you! </div><div dir=\"auto\">Laura <div><img src=\"https://rootglobal.zendesk.com/attachments/token/YkvM6IfYax2xJj1j7hQ3eO3eJ/?name=IMG_6305.jpeg\" style=\"max-width: 100%;\"></div></div><div dir=\"auto\"><br></div><div><br><div></div></div></div>",
"plain_body": "Hello, \n I am unfortunately unable to take a video of the problem as it has since stopped. \n I’m curious if this is a known issue with these specific pumps? At times the motor will not suction and make a high pitched whining noise while in use. When that happens it does not work to remove milk. \n When I noticed it yesterday it was around 30% charged but I’ve never had an issue with it before. I take good care of all the parts so I’m not sure what caused it or how I can prevent it from happening in the future. \n I have attached the QR code below. \n Thank you! Laura ",
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"body": "Hello,\n\nThank you for reaching out to us regarding this issue. We apologize for the inconvenience this has caused.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nCould you please share more details about how the product is not working as expected? For example, are you experiencing weak suction, difficulty turning it on, or any other specific concern?\n\nIf possible, please send any photos or videos that illustrate the issue. This will help us assess the situation more accurately and recommend the most appropriate inspection steps to resolve it.\n\nWe truly appreciate your cooperation and look forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>Thank you for reaching out to us regarding this issue. We apologize for the inconvenience this has caused. <br><br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.<br><br>Could you please share more details about how the product is not working as expected? For example, are you experiencing weak suction, difficulty turning it on, or any other specific concern?<br><br>If possible, please send any photos or videos that illustrate the issue. This will help us assess the situation more accurately and recommend the most appropriate inspection steps to resolve it.<br><br>We truly appreciate your cooperation and look forward to your response.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n\nThank you for reaching out to us regarding this issue. We apologize for the inconvenience this has caused. \n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nCould you please share more details about how the product is not working as expected? For example, are you experiencing weak suction, difficulty turning it on, or any other specific concern?\n\nIf possible, please send any photos or videos that illustrate the issue. This will help us assess the situation more accurately and recommend the most appropriate inspection steps to resolve it.\n\nWe truly appreciate your cooperation and look forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #795989 \"Broken pump\"\n\nHello! I just wanted to follow up with the new pumps that I received. They worked for about 6 months and then one of the motors stopped working randomly. I used it just fine earlier in the day and when I went to use it again it stopped functioning properly. I’m not sure if there is something I can try to fix the problem at this time.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/795989\" target=\"_blank\" rel=\"ticket\">#795989</a> \"Broken pump\"</div><div dir=\"auto\">Hello! I just wanted to follow up with the new pumps that I received. They worked for about 6 months and then one of the motors stopped working randomly. I used it just fine earlier in the day and when I went to use it again it stopped functioning properly. I’m not sure if there is something I can try to fix the problem at this time. </div><div><br><div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #795989 \"Broken pump\" Hello! I just wanted to follow up with the new pumps that I received. They worked for about 6 months and then one of the motors stopped working randomly. I used it just fine earlier in the day and when I went to use it again it stopped functioning properly. I’m not sure if there is something I can try to fix the problem at this time. ",
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