提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253399",
"subject": "Pump not charging",
"description": "Pump not charging\nIMG_6773.MOV\nOrder # 2108748401.pdf",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T01:21:29Z",
"updated_at": "2026-05-13T17:25:54Z"
},
"zendesk_fields": {
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"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to charge",
"category_value": "cpi__unable_to_charge",
"category_zh": "无法充电"
},
"channel_summary": {
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"conversation_channels": {
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"email": 1
}
},
"messages": [
{
"conversation_id": "57890344673817",
"type": "Comment",
"created_at": "2026-05-13T17:25:54Z",
"author_id": "56827689530393",
"author_name": "RT-B2B-Reigns",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo better analyze the issue you're experiencing, please provide:\nUDI (Unique Device Identifier) information located on the bottom of the box.\nIf the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \n \nCould you kindly confirm:\nYou're using a 5V/1A adapter.\nThe cable is Type-C compatible.\n \n \nOnce we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57880172255001",
"type": "Comment",
"created_at": "2026-05-13T09:32:23Z",
"author_id": "57144840981401",
"author_name": "RT-Abnormal Order Group-Vicky",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello, \n \nWe’re truly sorry for the inconvenience this has caused. We know how frustrating it can be when things don’t go as expected, and we want you to know that your experience matters to us. \n \nWe’ve escalated your concern to our operations team for further investigation, and we’re doing our best to make this right. Please know that we’re treating your case with urgency and care. As soon as we receive an update, we’ll reach out to you right away. \n \nThanks for your patience and understanding. \n \nKind regards, \nMomcozy Customer Support Team"
},
{
"conversation_id": "57862261059865",
"type": "Comment",
"created_at": "2026-05-13T01:21:29Z",
"author_id": "57862260985753",
"author_name": "Marshallangela16",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Pump not charging"
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}
conversation_raw_json
{
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"body": "Hi,\n\nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\n**To better analyze the issue you're experiencing, please provide:**\n**UDI (Unique Device Identifier) information located on the bottom of the box.**\n**If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**\n\n\n**Could you kindly confirm:**\nYou're using a 5V/1A adapter.\nThe cable is Type-C compatible.\n\n\nOnce we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n\nPlease provide the following information:\n**Name:**\n**Country:**\n**State/Province:**\n**City:**\n**Zip/ Postal code:**\n**Street Address:**\n**Contact number:**\n**Quantity of defective pump/s:**\n\nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope this message finds you well.<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br><strong>To better analyze the issue you're experiencing, please provide:</strong><br><strong>UDI (Unique Device Identifier) information located on the bottom of the box.</strong><br><strong>If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong><br> <br> <br><strong>Could you kindly confirm:</strong><br>You're using a 5V/1A adapter.<br>The cable is Type-C compatible.<br> <br> <br>Once we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.<br> <br>Please provide the following information:<br><strong>Name:</strong><br><strong>Country:</strong><br><strong>State/Province:</strong><br><strong>City:</strong><br><strong>Zip/ Postal code:</strong><br><strong>Street Address:</strong><br><strong>Contact number:</strong><br><strong>Quantity of defective pump/s:</strong><br> <br>Please note that the replacement will be shipped in a random color, depending on current availability.<br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo better analyze the issue you're experiencing, please provide:\nUDI (Unique Device Identifier) information located on the bottom of the box.\nIf the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \n \nCould you kindly confirm:\nYou're using a 5V/1A adapter.\nThe cable is Type-C compatible.\n \n \nOnce we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"created_at": "2026-05-13T17:25:54Z",
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"type": "Comment",
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"body": "Hello,\n\nWe’re truly sorry for the inconvenience this has caused. We know how frustrating it can be when things don’t go as expected, and we want you to know that your experience matters to us.\n\nWe’ve escalated your concern to our operations team for further investigation, and we’re doing our best to make this right. Please know that we’re treating your case with urgency and care. As soon as we receive an update, we’ll reach out to you right away.\n\nThanks for your patience and understanding.\n\nKind regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello, <br> <br>We’re truly sorry for the inconvenience this has caused. We know how frustrating it can be when things don’t go as expected, and we want you to know that your experience matters to us. <br> <br>We’ve escalated your concern to our operations team for further investigation, and we’re doing our best to make this right. Please know that we’re treating your case with urgency and care. As soon as we receive an update, we’ll reach out to you right away. <br> <br>Thanks for your patience and understanding. <br> <br>Kind regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello, \n \nWe’re truly sorry for the inconvenience this has caused. We know how frustrating it can be when things don’t go as expected, and we want you to know that your experience matters to us. \n \nWe’ve escalated your concern to our operations team for further investigation, and we’re doing our best to make this right. Please know that we’re treating your case with urgency and care. As soon as we receive an update, we’ll reach out to you right away. \n \nThanks for your patience and understanding. \n \nKind regards, \nMomcozy Customer Support Team",
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"locale": "en",
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"via": {
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"address": "marshallangela16@gmail.com",
"name": "Marshallangela16"
},
"rel": null
}
},
"created_at": "2026-05-13T09:32:23Z",
"metadata": {
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{
"id": 57862261059865,
"type": "Comment",
"author_id": 57862260985753,
"body": " Pump not charging",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div></div></div> Pump not charging<div><div></div></div><div><div></div></div></div>",
"plain_body": " Pump not charging",
"public": true,
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}