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"ticket": {
"ticket_id": "1253353",
"subject": "Re: From Momcozy: How would you rate the support you received? Request #1154810",
"description": "This is a follow-up to your previous request #1154810 \"Re: Momcozy Re: Re: Momcozy...\"\n\nI’m sorry for the late response. I returned back to work and have been busy with work and mom life. I’ve been using my spectra but my new motor that was provided still does not work. It only worked for 4 days before it stopped working. Did you spend my a refurbished motor? \n\nThank you\nCamille Poché Tamez",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T00:54:52Z",
"updated_at": "2026-05-13T12:55:38Z"
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"agents_notes_label": "01/02/2026\nrep-1",
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"category_field_id": "34154549939865",
"category_name": "APP issue::Inaccurate milk level detection",
"category_value": "app_issue__inaccurate_milk_level_detection",
"category_zh": "奶量检测不准确"
},
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"text": "Full name: Camille Tamez Province/State: Texas City: Corpus Christi Zip Code: 78412 Street Address: 4602 Ocean Dr, apt 3031\nPhone Number 361-510-0125 Thank you Camille Poché Tamez"
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"text": "Hi,\n\nThank you for reaching out to us, and please accept our sincere apologies for the inconvenience you’ve experienced. We completely understand how frustrating it must be to receive a replacement motor that only worked for a few days, especially while balancing work and mom life.\n \nPlease rest assured that we do not send refurbished products. All replacement items shipped from Momcozy are brand‑new units. We want to make sure you have a fully functioning motor, and we are committed to resolving this issue promptly.\n \nTo proceed with sending you one replacement pump motor, could you kindly provide the following details:\nFull name:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nPhone Number\n\nYour cooperation will help us ensure a smooth resolution for you. Thank you for your understanding and we can't wait to hear back from you.\n\nBest regards,\nMomcozy Customer Support Team"
},
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"text": "This is a follow-up to your previous request #1154810 \"Re: Momcozy Re: Re: Momcozy...\" I’m sorry for the late response. I returned back to work and have been busy with work and mom life. I’ve been using my spectra but my new motor that was provided still does not work. It only worked for 4 days before it stopped working. Did you spend my a refurbished motor? \n Thank you Camille Poché Tamez"
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"body": "\nFull name: Camille Tamez\nProvince/State: Texas\nCity: Corpus Christi\nZip Code: 78412\nStreet Address: 4602 Ocean Dr, apt 3031\nPhone Number 361-510-0125\n\n\nThank you\nCamille Poché Tamez",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(44, 44, 46);\">Full name: Camille Tamez </span><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(44, 44, 46);\">Province/State: Texas </span><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(44, 44, 46);\">City: Corpus Christi </span><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(44, 44, 46);\">Zip Code: 78412</span><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(44, 44, 46);\">Street Address:</span> 4602 Ocean Dr, apt 3031<br><span style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px; background-color: rgb(44, 44, 46);\">Phone Number 361-510-0125</span><div><font color=\"#444444\"><span style=\" background-color: rgb(44, 44, 46);\"><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"></span></font><div dir=\"ltr\">Thank you<div>Camille Poché Tamez</div></div></div></div>",
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"body": "Hi,\n\nThank you for reaching out to us, and please accept our sincere apologies for the inconvenience you’ve experienced. We completely understand how frustrating it must be to receive a replacement motor that only worked for a few days, especially while balancing work and mom life.\n\nPlease rest assured that we do not send refurbished products. All replacement items shipped from Momcozy are brand‑new units. We want to make sure you have a fully functioning motor, and we are committed to resolving this issue promptly.\n\nTo proceed with sending you one replacement pump motor, could you kindly provide the following details:\nFull name:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nPhone Number\n\nYour cooperation will help us ensure a smooth resolution for you. Thank you for your understanding and we can't wait to hear back from you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br><br>Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience you’ve experienced. We completely understand how frustrating it must be to receive a replacement motor that only worked for a few days, especially while balancing work and mom life.<br> <br>Please rest assured that we do not send refurbished products. All replacement items shipped from Momcozy are brand‑new units. We want to make sure you have a fully functioning motor, and we are committed to resolving this issue promptly.<br> <br>To proceed with sending you one replacement pump motor, could you kindly provide the following details:<br>Full name:<br>Province/State:<br>City:<br>Zip Code:<br>Street Address:<br>Phone Number<br><br>Your cooperation will help us ensure a smooth resolution for you. Thank you for your understanding and we can't wait to hear back from you.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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"body": "This is a follow-up to your previous request #1154810 \"Re: Momcozy Re: Re: Momcozy...\"\nI’m sorry for the late response. I returned back to work and have been busy with work and mom life. I’ve been using my spectra but my new motor that was provided still does not work. It only worked for 4 days before it stopped working. Did you spend my a refurbished motor?\n\n\nThank you\nCamille Poché Tamez",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1154810\" target=\"_blank\" rel=\"ticket\">#1154810</a> \"Re: Momcozy Re: Re: Momcozy...\"</div>I’m sorry for the late response. I returned back to work and have been busy with work and mom life. I’ve been using my spectra but my new motor that was provided still does not work. It only worked for 4 days before it stopped working. Did you spend my a refurbished motor? <div><br><div dir=\"ltr\">Thank you<div>Camille Poché Tamez</div></div></div></div>",
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