提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253344",
"subject": "breast pump part broken",
"description": "Hi , \n I recently purchased \n\nMomcozy Mobile Flow™ Hands-Free Breast Pump | M9 breast pump through Aeroflow company…one of the part has broken while setting together the breastpump…Attatching the picture of the broken part along with this mail..Can you please help me with replacement of the part.I bought this pump a month ago.Let me know if yoh need any other details regarding this..\n\nThankyou \nLakshmi",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T00:48:28Z",
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"text": "Hi support team, I am attatching the screenshot of purchase of this breastpump with this mail.. \n Product ‘s SN : \n M9BP269NRD025080524620G58TFN10640"
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"text": "Hi!\n\nThank you so much for your prompt feedback—we truly appreciate it! We're very sorry to hear about the issue with your breast pump accessories and any inconvenience this has caused.\n\nCould you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe kindly ask that you provide the following details:\n\n🕒 Duration of Use\nHow many days have you been using the breast pump since receiving it?\n\n🧼 Cleaning Routine\n* How often do you clean the parts each day?\n* What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?\n* If applicable, please specify the brand of cleaning tools or products (e.g., bottle brush, dish soap brand).\n\n🔥 Sterilization Routine\n* How many times per day do you sterilize the parts?\n* What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?\n* If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee).\n\n📦 Storage Method\n* How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?\n\nOnce we have received this information, we will gladly provide you with ONE FLANGE replacement in any color currently available in our stock. Kindly share your full address details in the format below to proceed with the replacement:\n \nName\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team"
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"text": "Hi , I recently purchased Momcozy Mobile Flow™ Hands-Free Breast Pump | M9 breast pump through Aeroflow company…one of the part has broken while setting together the breastpump…Attatching the picture of the broken part along with this mail..Can you please help me with replacement of the part.I bought this pump a month ago.Let me know if yoh need any other details regarding this.. Thankyou Lakshmi"
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conversation_raw_json
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"body": "Hi support team,\n\n\n I am attatching the screenshot of purchase of this breastpump with this mail..\n\n\n\nProduct ‘s SN :\n\nM9BP269NRD025080524620G58TFN10640",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi support team, <div> </div><div> I am attatching the screenshot of purchase of this breastpump with this mail..</div><div><br></div><div>Product ‘s SN :</div><div><p style=\"font-stretch: normal; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span><br></span></p><p style=\"font-stretch: normal; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span>M9BP269NRD025080524620G58TFN10640</span></p><p style=\"font-stretch: normal; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span><br></span></p><p style=\"font-stretch: normal; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span></span></p></div></div>",
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"body": "Hi!\n\nThank you so much for your prompt feedback—we truly appreciate it! We're very sorry to hear about the issue with your breast pump accessories and any inconvenience this has caused.\n\nCould you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe kindly ask that you provide the following details:\n\n**🕒 Duration of Use**\nHow many days have you been using the breast pump since receiving it?\n\n**🧼 Cleaning Routine**\n* How often do you clean the parts each day?\n* What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?\n* If applicable, please specify the brand of cleaning tools or products (e.g., bottle brush, dish soap brand).\n\n**🔥 Sterilization Routine**\n* How many times per day do you sterilize the parts?\n* What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?\n* If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee).\n\n**📦 Storage Method**\n* How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?\n\nOnce we have received this information, we will gladly provide you with ONE FLANGE replacement in any color currently available in our stock. Kindly share your full address details in the format below to proceed with the replacement:\n\nName\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi!<br><br>Thank you so much for your prompt feedback—we truly appreciate it! We're very sorry to hear about the issue with your breast pump accessories and any inconvenience this has caused.<br><br>Could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?<br><br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.<br><br>We kindly ask that you provide the following details:<br><br><strong>🕒 Duration of Use</strong><br>How many days have you been using the breast pump since receiving it?<br><br><strong>🧼 Cleaning Routine</strong><br>* How often do you clean the parts each day?<br>* What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?<br>* If applicable, please specify the brand of cleaning tools or products (e.g., bottle brush, dish soap brand).<br><br><strong>🔥 Sterilization Routine</strong><br>* How many times per day do you sterilize the parts?<br>* What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?<br>* If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee).<br><br><strong>📦 Storage Method</strong><br>* How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?<br><br>Once we have received this information, we will gladly provide you with ONE FLANGE replacement in any color currently available in our stock. Kindly share your full address details in the format below to proceed with the replacement:<br> <br>Name<br>Name:<br>Province/State:<br>City:<br>Zip Code:<br>Street Address:<br>Contact Number:<br><br>Looking forward to your reply.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi!\n\nThank you so much for your prompt feedback—we truly appreciate it! We're very sorry to hear about the issue with your breast pump accessories and any inconvenience this has caused.\n\nCould you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe kindly ask that you provide the following details:\n\n🕒 Duration of Use\nHow many days have you been using the breast pump since receiving it?\n\n🧼 Cleaning Routine\n* How often do you clean the parts each day?\n* What cleaning method do you use (e.g., hand-washing with soap and water, brush cleaning, dishwasher)?\n* If applicable, please specify the brand of cleaning tools or products (e.g., bottle brush, dish soap brand).\n\n🔥 Sterilization Routine\n* How many times per day do you sterilize the parts?\n* What method do you use (e.g., steam sterilizer, boiling water, microwave sterilizer)?\n* If applicable, please share the brand of sterilization equipment (e.g., Philips Avent, Tommee Tippee).\n\n📦 Storage Method\n* How do you store the breast pump parts when not in use (e.g., dry container, sealed bag, exposed to air)?\n\nOnce we have received this information, we will gladly provide you with ONE FLANGE replacement in any color currently available in our stock. Kindly share your full address details in the format below to proceed with the replacement:\n \nName\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi ,\n I recently purchased\n# Momcozy Mobile Flow™ Hands-Free Breast Pump | M9 breast pump through Aeroflow company…one of the part has broken while setting together the breastpump…Attatching the picture of the broken part along with this mail..Can you please help me with replacement of the part.I bought this pump a month ago.Let me know if yoh need any other details regarding this..\n\n Thankyou\n\nLakshmi",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi , <div> I recently purchased <h1 style=\"box-sizing: border-box; vertical-align: baseline; font-weight: var(--title-weight); font-stretch: inherit; line-height: 1.3; font-size-adjust: inherit; font-kerning: inherit; font-variant-alternates: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-position: inherit; font-feature-settings: inherit; font-size: var(--title-size); display: flex; z-index: 1; height: auto; align-items: center; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%; margin: 0px 0px 18px; padding: 0px; border-width: 0px;\" dir=\"auto\">Momcozy Mobile Flow™ Hands-Free Breast Pump | M9 breast pump through Aeroflow company…one of the part has broken while setting together the breastpump…Attatching the picture of the broken part along with this mail..Can you please help me with replacement of the part.I bought this pump a month ago.Let me know if yoh need any other details regarding this..</h1><div><img alt=\"image3.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/1wXDV1lvIydkre70R6BzKJqZf/?name=image3.jpeg\">Thankyou </div><div>Lakshmi</div><div dir=\"ltr\"><br></div></div></div>",
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