便携式吸乳器经常停止工作

{
  "ticket": {
    "ticket_id": "1253342",
    "subject": "Mobile Pump keeps stopping",
    "description": "Hello, \n\nOne of my mobile pumps keeping stopping. It’s still on, but it stops sucking. I have to lightly tap on it to get to start up again. I’ve been dealing with it for months, but it’s getting to the point where it’ll do one suck and the stop again. \n\n-Jordan",
    "status": "open",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-13T00:47:13Z",
    "updated_at": "2026-05-14T00:46:02Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "保修期已过 已补发过2次",
    "agents_notes": "保修期已过 已补发过2次",
    "category_field_id": "34154549939865",
    "category_name": "CPI::No suction issue",
    "category_value": "cpi__no_suction_issue",
    "category_zh": "无吸力问题"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "email": 5,
      "api": 2,
      "web": 1
    }
  },
  "messages": [
    {
      "conversation_id": "57896793373593",
      "type": "Comment",
      "created_at": "2026-05-14T00:46:02Z",
      "author_id": "51361349359513",
      "author_name": "Jordanmuhlich",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working."
    },
    {
      "conversation_id": "57883990771609",
      "type": "Comment",
      "created_at": "2026-05-13T11:44:52Z",
      "author_id": "51361349359513",
      "author_name": "Jordanmuhlich",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working."
    },
    {
      "conversation_id": "57878055922713",
      "type": "Comment",
      "created_at": "2026-05-13T08:33:24Z",
      "author_id": "57144840981401",
      "author_name": "RT-Abnormal Order Group-Vicky",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hello, \n \nThank you for reaching out and for your patience.\n \nWe would like to confirm whether you are referring to the breast pump purchased in May 2025. If so, please note that for customers in the United States, we offer a 1-year warranty starting from the date of delivery. \n \nAccording to our records, this order has already passed the 1-year warranty period. Therefore, as stated in our warranty policy, we’re unfortunately unable to provide further after-sales support for this order, including replacement or reshipment. \n \nWe truly understand this may not be the outcome you were hoping for, and we’re sorry we can’t assist further in this case. We appreciate your understanding regarding our policy. \n \nIf you have any other questions or need help with anything else, please feel free to contact us anytime—we’re happy to help. \n \nBest regards, \nMomcozy Customer Support Team"
    },
    {
      "conversation_id": "57861371375641",
      "type": "Comment",
      "created_at": "2026-05-13T01:01:20Z",
      "author_id": "51361349359513",
      "author_name": "Jordanmuhlich",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "I have tried all of those things and replaced all of the parts and it still happens. Is this picture sufficient?"
    },
    {
      "conversation_id": "57861273692953",
      "type": "Comment",
      "created_at": "2026-05-13T00:56:58Z",
      "author_id": "33115828554905",
      "author_name": "AI Agent-Kate",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "api",
      "public": true,
      "recording_type": "",
      "text": "Dear Jordanmuhlich, \n Thank you for your message. We hope you're doing well! \n After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. However, we still need the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. Please provide this information so we can assist you further. \n In the meantime, here are some troubleshooting steps you can try to address the issue with your pump: \n \n \n Test the Motor: \n \n Disassemble the motor from the milk bowl. \n Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength. \n If you have two pumps, try switching the motors between the collection cups. This will help determine if the issue is with the motor or the accessories. \n \n \n \n Check the Accessories: \n \n Inspect the silicone diaphragm and valve to ensure they are properly installed and undamaged. Reinstalling the flange and accessories can sometimes restore normal suction. You can refer to our instructional video for guidance: User Manuals. \n Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store. \n Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size. \n Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use. \n \n \n \n If these steps don't resolve the issue, please share photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us better understand the problem and provide further assistance. \n We are committed to ensuring you have the best possible experience with our products. Thank you for your patience and understanding. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team"
    },
    {
      "conversation_id": "57861190730777",
      "type": "Comment",
      "created_at": "2026-05-13T00:53:58Z",
      "author_id": "51361349359513",
      "author_name": "Jordanmuhlich",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Order Number- 114-9221748-6419412 Momcozy wearable breast pump Model number BP223 Name- Jordan Uhlich Street Address- 1955 48th Ave NW City- Garrison State- ND Country- USA Zip Code- 58540 Contact Number- 701-389-0400"
    },
    {
      "conversation_id": "57861053102873",
      "type": "Comment",
      "created_at": "2026-05-13T00:49:47Z",
      "author_id": "33115828554905",
      "author_name": "AI Agent-Kate",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "api",
      "public": true,
      "recording_type": "",
      "text": "Dear Jordanmuhlich, \n Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.\nTo better understand the situation and provide you with the most effective solution, could you please share the following details with us?\n1.Order Number\n2.Product Model/Name\nWith this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.\nThank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.\nPlease feel free to reply directly to this email with the details or let us know if you have any further questions. \n Looking forward to your reply. \n Best regards,\nMomcozy Customer Support Team"
    },
    {
      "conversation_id": "57860955262361",
      "type": "Comment",
      "created_at": "2026-05-13T00:47:13Z",
      "author_id": "51361349359513",
      "author_name": "Jordanmuhlich",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Hello, \n One of my mobile pumps keeping stopping. It’s still on, but it stops sucking. I have to lightly tap on it to get to start up again. I’ve been dealing with it for months, but it’s getting to the point where it’ll do one suck and the stop again. \n -Jordan"
    }
  ]
}

{
  "translated_subject": "便携式吸乳器经常停止工作",
  "translated_description": "你好，\n\n我的一个便携式吸乳器经常停止工作。它虽然还处于开启状态，但停止了吸力。我必须轻轻敲击它才能让它再次启动。我已经处理这个问题好几个月了，但现在已经到了吸一下就又停掉的程度。\n\n-Jordan",
  "translated_agents_notes": "保修期已过 已补发过2次",
  "translated_category_label": "无吸力问题",
  "translated_messages": [
    {
      "conversation_id": "57896793373593",
      "created_at": "2026-05-14T00:46:02Z",
      "sender_type": "customer",
      "author_name": "Jordanmuhlich",
      "channel": "email",
      "translated_text": "可是我拿到这个马达还不到一年。这是 10 月份寄给我的更换件，因为 5 月份订购的原件停止工作了。"
    },
    {
      "conversation_id": "57883990771609",
      "created_at": "2026-05-13T11:44:52Z",
      "sender_type": "customer",
      "author_name": "Jordanmuhlich",
      "channel": "email",
      "translated_text": "可是我拿到这个马达还不到一年。这是 10 月份寄给我的更换件，因为 5 月份订购的原件停止工作了。"
    },
    {
      "conversation_id": "57878055922713",
      "created_at": "2026-05-13T08:33:24Z",
      "sender_type": "agent",
      "author_name": "RT-Abnormal Order Group-Vicky",
      "channel": "web",
      "translated_text": "您好，\n\n感谢您的联系和耐心等待。\n\n我们想确认您指的是否是 2025 年 5 月购买的吸乳器？如果是的话，请注意，对于美国的客户，我们提供自送达之日起为期 1 年的保修服务。\n\n根据我们的记录，该订单已经超过了 1 年的保修期。因此，正如我们的保修政策所述，很抱歉我们无法为该订单提供进一步的售后支持，包括更换或补发。\n\n我们非常理解这可能不是您希望看到的结果，对于在这种情况下无法提供进一步帮助，我们深表歉意。感谢您对我们政策的理解。\n\n如果您有任何其他问题或需要其他帮助，请随时联系我们——我们很乐意为您提供服务。\n\n顺颂商祺，\nMomcozy 客户支持团队"
    },
    {
      "conversation_id": "57861371375641",
      "created_at": "2026-05-13T01:01:20Z",
      "sender_type": "customer",
      "author_name": "Jordanmuhlich",
      "channel": "email",
      "translated_text": "我已经尝试了所有这些方法，并更换了所有零件，但问题仍然存在。这张照片足够吗？"
    },
    {
      "conversation_id": "57861273692953",
      "created_at": "2026-05-13T00:56:58Z",
      "sender_type": "agent",
      "author_name": "AI Agent-Kate",
      "channel": "api",
      "translated_text": "亲爱的 Jordanmuhlich，\n感谢您的来信。希望您一切安好！\n在核实您的订单号并确认产品仍在保修期内后，我们愿意为您寄送更换件。但是，我们仍需要位于包装盒底部的 UDI（唯一设备识别码）信息。您可以扫描包装盒上生产日期和 SN（序列号）旁边的二维码来获取 UDI。如果包装盒已丢弃或盒上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN。请提供此信息，以便我们进一步协助您。\n\n同时，这里有一些您可以尝试的故障排查步骤，以解决您的吸乳器问题：\n\n测试马达：\n1. 将马达从集奶碗上拆卸下来。\n2. 将拇指放在马达的吸力口上，并测试 1 级和 9 级的吸力。您应该能感受到明显的力度差异。\n3. 如果您有两个吸乳器，请尝试在收集杯之间更换马达。这将有助于确定问题出在马达还是配件上。\n\n检查配件：\n1. 检查硅胶隔膜和阀门，确保它们安装正确且未损坏。重新安装法兰（喇叭罩）和配件有时可以恢复正常吸力。您可以参考我们的操作指南视频：User Manuals。\n2. 硅胶部件会随时间自然磨损。为了获得最佳性能，我们建议每 1-3 个月更换一次。为确保兼容性，我们建议从我们的官方商店购买。\n3. 在乳头勃起时测量您的乳头尺寸，以确保您使用的是最舒适且有效的法兰尺寸。\n4. 使用具有支撑力、全覆盖的哺乳文胸以保持稳固的密封。确保使用时法兰平贴在您的乳房上。\n\n如果这些步骤无法解决问题，请分享您的吸乳器马达照片（显示制造商详情）以及来自我们官方商店的任何零件照片。这将帮助我们更好地理解问题并提供进一步帮助。\n我们致力于确保您获得最佳的产品体验。感谢您的耐心与理解。\n如果您的产品是从非授权卖家处购买的，请直接联系卖家以获得更快的解决方案。\n\n顺颂商祺，\nMomcozy 客户支持团队"
    },
    {
      "conversation_id": "57861190730777",
      "created_at": "2026-05-13T00:53:58Z",
      "sender_type": "customer",
      "author_name": "Jordanmuhlich",
      "channel": "email",
      "translated_text": "订单号 - 114-9221748-6419412\nMomcozy 穿戴式吸乳器 型号 BP223\n姓名 - Jordan Uhlich\n街道地址 - 1955 48th Ave NW\n城市 - Garrison\n州 - ND\n国家 - USA\n邮编 - 58540\n联系电话 - 701-389-0400"
    },
    {
      "conversation_id": "57861053102873",
      "created_at": "2026-05-13T00:49:47Z",
      "sender_type": "agent",
      "author_name": "AI Agent-Kate",
      "channel": "api",
      "translated_text": "亲爱的 Jordanmuhlich，\n感谢您联系我们。对于您遇到的问题，我深表遗憾，并对由此给您带来的任何不便或困扰致以诚挚的歉意。\n为了更好地了解情况并为您提供最有效的解决方案，请您与我们分享以下详细信息：\n1. 订单号\n2. 产品型号/名称\n有了这些信息，我们的团队将能够快速调查此事，并采取必要步骤为您解决。\n感谢您的耐心与配合。我们很珍惜为您提供帮助的机会，并期待尽快帮您解决问题。\n请随时直接回复此邮件并提供详细信息，或让我们知道您是否有任何其他问题。\n期待您的回复。\n\n顺颂商祺，\nMomcozy 客户支持团队"
    },
    {
      "conversation_id": "57860955262361",
      "created_at": "2026-05-13T00:47:13Z",
      "sender_type": "customer",
      "author_name": "Jordanmuhlich",
      "channel": "email",
      "translated_text": "你好，\n我的一个便携式吸乳器经常停止工作。它虽然还处于开启状态，但停止了吸力。我必须轻轻敲击它才能让它再次启动。我已经处理这个问题好几个月了，但现在已经到了吸一下就又停掉的程度。\n-Jordan"
    }
  ],
  "chinese_reading_text": "【标题】：便携式吸乳器经常停止工作\n【既有分类】：无吸力问题\n【产品/渠道】：milk pump::Momcozy::M9 (主要渠道: Agent)\n【客服备注】：保修期已过 已补发过2次\n【描述】：用户 Jordan 反馈吸乳器开启但无吸力，需敲击才能运行，问题已持续数月且恶化。\n【会话记录】：\n- [2026-05-13 00:47] 客户: 初始反馈吸乳器经常停止吸力，需敲击启动。\n- [2026-05-13 00:49] 客服(AI): 索要订单号和产品型号。\n- [2026-05-13 00:53] 客户: 提供订单号 114-9221748-6419412, 型号 BP223 及美国北达科他州收货地址。\n- [2026-05-13 00:56] 客服(AI): 提供详细排查步骤（测马达、查配件），并告知需提供 SN 码或 UDI 码以办理保修。\n- [2026-05-13 01:01] 客户: 表示已尝试所有排查并更换配件但无效，询问照片是否合格。\n- [2026-05-13 08:33] 客服(Vicky): 指出 2025 年 5 月的订单已过 1 年保修期，拒绝进一步售后。\n- [2026-05-13 11:44] 客户: 申辩该马达是去年 10 月收到的更换件，使用不到一年。\n- [2026-05-14 00:46] 客户: (重复上述申辩)。",
  "translation_notes": [
    "输入中存在两条内容完全一致的客户消息（conversation_id 不同），已按要求分别翻译并保留。",
    "地址和电话号码已按要求保留原样。",
    "对于 AI Agent 提供的排查步骤进行了完整翻译。"
  ]
}

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  "ticket_id": 1253342,
  "assignee_id": 57144840981401,
  "created": "2026-05-13T00:47:13Z",
  "subject": "Mobile Pump keeps stopping",
  "support_type": "Agent",
  "32685292044825": "AMZ",
  "33749938239513": "milk pump::Momcozy::M9",
  "34029476051481": "保修期已过 已补发过2次",
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    },
    {
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      "value": "cpi__no_suction_issue",
      "name": "CPI::No suction issue"
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  ],
  "ticket": {
    "id": 1253342,
    "subject": "Mobile Pump keeps stopping",
    "description": "Hello, \n\n\nOne of my mobile pumps keeping stopping. It’s still on, but it stops sucking. I have to lightly tap on it to get to start up again. I’ve been dealing with it for months, but it’s getting to the point where it’ll do one suck and the stop again. \n\n-Jordan",
    "is_group_public": true,
    "status": "open",
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    "priority": "normal",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1253342.json",
    "custom_status_id": 32358758515353,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57896793373593,
      "body": "I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working. ",
      "created_at": "2026-05-14T00:46:02Z",
      "author_id": 51361349359513,
      "public": true
    }
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}

{
  "conversations": [
    {
      "id": 57896793373593,
      "type": "Comment",
      "author_id": 51361349359513,
      "body": "I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working.",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div style=\"font-size: inherit;\"><div dir=\"auto\" style=\"font-size: inherit;\">I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working.&nbsp;</div><div style=\"font-size: inherit;\"><br style=\"color: rgb(0,0,0); font-size: 18px; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><div style=\"width: 398px; min-width: 150px; color: rgb(0,0,0); font-size: 18px; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"></div></div><br style=\"font-size: inherit;\"></div></div><div dir=\"auto\"><br></div><div><br><div></div></div></div>",
      "plain_body": "I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working.&nbsp;",
      "public": true,
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      "via": {
        "channel": "email",
        "source": {
          "from": {
            "address": "jordanmuhlich@gmail.com",
            "name": "Jordanmuhlich",
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              "jordanmuhlich@gmail.com",
              "support@momcozy.com"
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            "address": "support@momcozy.com"
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      "created_at": "2026-05-14T00:46:02Z",
      "metadata": {
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    {
      "id": 57883990771609,
      "type": "Comment",
      "author_id": 51361349359513,
      "body": "I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working.",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working.&nbsp;</div><div><br><div></div></div></div>",
      "plain_body": "I haven’t had this motor for a year, though. This is a replacement that was sent to me in October because the original one ordered in May stopped working.&nbsp;",
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          "from": {
            "address": "jordanmuhlich@gmail.com",
            "name": "Jordanmuhlich",
            "original_recipients": [
              "jordanmuhlich@gmail.com",
              "support@momcozy.com"
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          },
          "to": {
            "name": "Momcozy support",
            "address": "support@momcozy.com"
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      "created_at": "2026-05-13T11:44:52Z",
      "metadata": {
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          "email_id": "01KRGJERWQBTNE19ZFXG4SPA3S",
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    {
      "id": 57878055922713,
      "type": "Comment",
      "author_id": 57144840981401,
      "body": "Hello,\n\nThank you for reaching out and for your patience.\n\nWe would like to confirm whether you are referring to the breast pump purchased **in May 2025**. If so, please note that for customers in the **United States, we offer a 1-year warranty starting from the date of delivery.**\n\nAccording to our records, this order **has already passed the 1-year warranty period**. Therefore, as stated in our warranty policy, we’re unfortunately unable to provide further after-sales support for this order, including replacement or reshipment.\n\nWe truly understand this may not be the outcome you were hoping for, and we’re sorry we can’t assist further in this case. We appreciate your understanding regarding our policy.\n\nIf you have any other questions or need help with anything else, please feel free to contact us anytime—we’re happy to help.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,&nbsp;<br>&nbsp;<br>Thank you for reaching out and for your patience.<br>&nbsp;<br>We would like to confirm whether you are referring to the breast pump purchased <strong>in May 2025</strong>. If so, please note that for customers in the<strong> United States, we offer a 1-year warranty starting from the date of delivery.</strong>&nbsp;<br>&nbsp;<br>According to our records, this order <strong>has already passed the 1-year warranty period</strong>. Therefore, as stated in our warranty policy, we’re unfortunately unable to provide further after-sales support for this order, including replacement or reshipment.&nbsp;<br>&nbsp;<br>We truly understand this may not be the outcome you were hoping for, and we’re sorry we can’t assist further in this case. We appreciate your understanding regarding our policy.&nbsp;<br>&nbsp;<br>If you have any other questions or need help with anything else, please feel free to contact us anytime—we’re happy to help.&nbsp;<br>&nbsp;<br>Best regards,&nbsp;<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,&nbsp;\n&nbsp;\nThank you for reaching out and for your patience.\n&nbsp;\nWe would like to confirm whether you are referring to the breast pump purchased in May 2025. If so, please note that for customers in the United States, we offer a 1-year warranty starting from the date of delivery.&nbsp;\n&nbsp;\nAccording to our records, this order has already passed the 1-year warranty period. Therefore, as stated in our warranty policy, we’re unfortunately unable to provide further after-sales support for this order, including replacement or reshipment.&nbsp;\n&nbsp;\nWe truly understand this may not be the outcome you were hoping for, and we’re sorry we can’t assist further in this case. We appreciate your understanding regarding our policy.&nbsp;\n&nbsp;\nIf you have any other questions or need help with anything else, please feel free to contact us anytime—we’re happy to help.&nbsp;\n&nbsp;\nBest regards,&nbsp;\nMomcozy Customer Support Team",
      "public": true,
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      "locale": "en",
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            "name": "Jordanmuhlich"
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      "created_at": "2026-05-13T08:33:24Z",
      "metadata": {
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          "client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
          "ip_address": "127.0.0.6",
          "location": "Seychelles",
          "latitude": -4.5833,
          "longitude": 55.6667
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    {
      "id": 57861371375641,
      "type": "Comment",
      "author_id": 51361349359513,
      "body": "I have tried all of those things and replaced all of the parts and it still happens. Is this picture sufficient?\n ![](https://rootglobal.zendesk.com/attachments/token/7V3W4Mm2HAh9WEqxLQArAd0Bh/?name=IMG_6240.jpeg)",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">I have tried all of those things and replaced all of the parts and it still happens. Is this picture sufficient?<div><img src=\"https://rootglobal.zendesk.com/attachments/token/7V3W4Mm2HAh9WEqxLQArAd0Bh/?name=IMG_6240.jpeg\" style=\"max-width: 100%;\"></div><br><div></div></div></div>",
      "plain_body": "I have tried all of those things and replaced all of the parts and it still happens. Is this picture sufficient?",
      "public": true,
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      "via": {
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          "from": {
            "address": "jordanmuhlich@gmail.com",
            "name": "Jordanmuhlich",
            "original_recipients": [
              "jordanmuhlich@gmail.com",
              "support@momcozy.com"
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            "name": "Momcozy support",
            "address": "support@momcozy.com"
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      "created_at": "2026-05-13T01:01:20Z",
      "metadata": {
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    {
      "id": 57861273692953,
      "type": "Comment",
      "author_id": 33115828554905,
      "body": "Dear Jordanmuhlich,\n\nThank you for your message. We hope you're doing well!\n\nAfter verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. However, we still need the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. Please provide this information so we can assist you further.\n\nIn the meantime, here are some troubleshooting steps you can try to address the issue with your pump:\n1. **Test the Motor:**\n\n2. **Check the Accessories:**\n\nIf these steps don't resolve the issue, please share photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us better understand the problem and provide further assistance.\n\nWe are committed to ensuring you have the best possible experience with our products. Thank you for your patience and understanding.\n\nIf your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Jordanmuhlich,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. However, we still need the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. Please provide this information so we can assist you further.</p>\n<p dir=\"auto\">In the meantime, here are some troubleshooting steps you can try to address the issue with your pump:</p>\n<ol dir=\"auto\">\n<li>\n<p dir=\"auto\"><strong>Test the Motor:</strong></p>\n<ul dir=\"auto\">\n<li>Disassemble the motor from the milk bowl.</li>\n<li>Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength.</li>\n<li>If you have two pumps, try switching the motors between the collection cups. This will help determine if the issue is with the motor or the accessories.</li>\n</ul>\n</li>\n<li>\n<p dir=\"auto\"><strong>Check the Accessories:</strong></p>\n<ul dir=\"auto\">\n<li>Inspect the silicone diaphragm and valve to ensure they are properly installed and undamaged. Reinstalling the flange and accessories can sometimes restore normal suction. You can refer to our instructional video for guidance: <a href=\"https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0\" rel=\"noreferrer\">User Manuals</a>.</li>\n<li>Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.</li>\n<li>Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size.</li>\n<li>Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use.</li>\n</ul>\n</li>\n</ol>\n<p dir=\"auto\">If these steps don't resolve the issue, please share photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us better understand the problem and provide further assistance.</p>\n<p dir=\"auto\">We are committed to ensuring you have the best possible experience with our products. Thank you for your patience and understanding.</p>\n<p dir=\"auto\">If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
      "plain_body": "Dear Jordanmuhlich, \n Thank you for your message. We hope you're doing well! \n After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. However, we still need the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. Please provide this information so we can assist you further. \n In the meantime, here are some troubleshooting steps you can try to address the issue with your pump: \n \n \n Test the Motor: \n \n Disassemble the motor from the milk bowl. \n Place your thumb over the motor's suction port and test the suction at both level 1 and level 9. You should feel a noticeable difference in strength. \n If you have two pumps, try switching the motors between the collection cups. This will help determine if the issue is with the motor or the accessories. \n \n \n \n Check the Accessories: \n \n Inspect the silicone diaphragm and valve to ensure they are properly installed and undamaged. Reinstalling the flange and accessories can sometimes restore normal suction. You can refer to our instructional video for guidance: User Manuals. \n Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store. \n Measure your nipple size when erect to ensure you're using the most comfortable and effective flange size. \n Use a supportive, full-coverage nursing bra to maintain a secure seal. Ensure the flange sits flush against your breast during use. \n \n \n \n If these steps don't resolve the issue, please share photos of your pump motors (showing manufacturer details) and any parts from our official store. This will help us better understand the problem and provide further assistance. \n We are committed to ensuring you have the best possible experience with our products. Thank you for your patience and understanding. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team",
      "public": true,
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      "created_at": "2026-05-13T00:56:58Z",
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          "location": "Boardman, OR, United States",
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    {
      "id": 57861190730777,
      "type": "Comment",
      "author_id": 51361349359513,
      "body": "Order Number- 114-9221748-6419412\n\nMomcozy wearable breast pump\n\nModel number BP223\n\nName- Jordan Uhlich\n\nStreet Address- 1955 48th Ave NW\n\nCity- Garrison\n\nState- ND\n\nCountry- USA\n\nZip Code- 58540\n\nContact Number- 701-389-0400",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div style=\"font-size: inherit;\"><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">Order Number- 114-9221748-6419412</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">Momcozy wearable breast pump</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">Model number BP223</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">Name- Jordan Uhlich</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">Street Address-&nbsp;<a href=\"https://www.google.com/maps/search/1955+48th+Ave+NW?entry=gmail&amp;source=g\" style=\"color: rgb(66,133,244); font-size: 0.875rem;\" rel=\"noreferrer\">1955 48th Ave NW</a>&nbsp;</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">City- Garrison</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">State- ND</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">Country- USA</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">Zip Code- 58540</p><p dir=\"auto\" style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; line-height: 22px; background-color: rgba(0,0,0,0); color: rgb(43,46,47); margin: 15px 0px; border-color: rgb(43,46,47);\" align=\"left\">Contact Number- 701-389-0400</p></div><br></div><div><br><div></div></div></div>",
      "plain_body": "Order Number- 114-9221748-6419412  Momcozy wearable breast pump  Model number BP223  Name- Jordan Uhlich  Street Address-&nbsp;1955 48th Ave NW&nbsp;  City- Garrison  State- ND  Country- USA  Zip Code- 58540  Contact Number- 701-389-0400",
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      "created_at": "2026-05-13T00:53:58Z",
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    {
      "id": 57861053102873,
      "type": "Comment",
      "author_id": 33115828554905,
      "body": "Dear Jordanmuhlich,\n\nThank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.\nTo better understand the situation and provide you with the most effective solution, could you please share the following details with us?\n1.Order Number\n2.Product Model/Name\nWith this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.\nThank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.\nPlease feel free to reply directly to this email with the details or let us know if you have any further questions.\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Jordanmuhlich,</p>\n<p dir=\"auto\">Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.<br>To better understand the situation and provide you with the most effective solution, could you please share the following details with us?<br>1.Order Number<br>2.Product Model/Name<br>With this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.<br>Thank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.<br>Please feel free to reply directly to this email with the details or let us know if you have any further questions.</p>\n<p dir=\"auto\">Looking forward to your reply.</p>\n<p dir=\"auto\">Best regards,<br>Momcozy Customer Support Team</p></div>",
      "plain_body": "Dear Jordanmuhlich, \n Thank you for reaching out to us. I am truly sorry to hear about the issue you’ve encountered, and I sincerely apologize for any inconvenience or frustration this may have caused.\nTo better understand the situation and provide you with the most effective solution, could you please share the following details with us?\n1.Order Number\n2.Product Model/Name\nWith this information, our team will be able to quickly investigate the matter and take the necessary steps to resolve it for you.\nThank you for your patience and cooperation. We appreciate the opportunity to assist you and look forward to helping resolve this as soon as possible.\nPlease feel free to reply directly to this email with the details or let us know if you have any further questions. \n Looking forward to your reply. \n Best regards,\nMomcozy Customer Support Team",
      "public": true,
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      "audit_id": 57861053102489,
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      "created_at": "2026-05-13T00:49:47Z",
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          "ip_address": "52.24.127.133",
          "location": "Boardman, OR, United States",
          "latitude": 45.8401,
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      "body": "Hello,\n\n\n\nOne of my mobile pumps keeping stopping. It’s still on, but it stops sucking. I have to lightly tap on it to get to start up again. I’ve been dealing with it for months, but it’s getting to the point where it’ll do one suck and the stop again.\n\n\n\n-Jordan",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello,&nbsp;<div dir=\"auto\"><br></div><div dir=\"auto\">One of my mobile pumps keeping stopping. It’s still on, but it stops sucking. I have to lightly tap on it to get to start up again. I’ve been dealing with it for months, but it’s getting to the point where it’ll do one suck and the stop again.&nbsp;</div><div dir=\"auto\"><br></div><div dir=\"auto\">-Jordan</div></div>",
      "plain_body": "Hello,&nbsp; \n  One of my mobile pumps keeping stopping. It’s still on, but it stops sucking. I have to lightly tap on it to get to start up again. I’ve been dealing with it for months, but it’s getting to the point where it’ll do one suck and the stop again.&nbsp;  \n  -Jordan",
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