来自卖家 Momcozy Official Store 关于订单号 112-2755103-9387460 的退款提议

Refund offer from Seller Momcozy Official Store on Order ID: 112-2755103-9387460
Ticket 1253311 solved normal 2026-05-13T00:27:36Z Zendesk
客服备注 / Agents notes 34029476051481
negative review "Breaks quickly I’ve had this product 3 months and it no longer works for the light or the sound machine. Waste of money."
差评 "很快就坏了 这个产品我买了 3 个月，灯和白噪音机就都不管用了。浪费钱。"
Zendesk 既有问题分类 34154549939865
CPI::Not working
value: cpi__not_working
CPI::产品无法正常工作
销售渠道 / 来源渠道 32685292044825
AMZ
value: amz
产品型号 / 产品线 33749938239513
electrical::White Noise Machine::WN02-App Remote Control
value: electrical_white.noise.machine_m21fwdb03

核心信息

产品字段
空
会话渠道
{"api": 2}
本地 channel
Agent
更新时间
2026-05-13T03:16:12Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】：来自卖家 Momcozy Official Store 关于订单号 112-2755103-9387460 的退款提议
【既有分类】：CPI::产品无法正常工作
【客服备注】：差评 - "很快就坏了，买了3个月灯和噪音机都不管用了，浪费钱。"
【描述】：订单号 112-2755103-9387460 的详细信息，ASIN: B0D5CYDF9T，包含产品名及全额退款要求，链接为 https://www.amazon.com/dp/B0D5CYDF9T，总价 41.88。
【会话记录】：
1. [2026-05-13 00:27] [客户] Elizabeth: 提交了退款申请消息：订单号 112-2755103-9387460，全额退款。产品为 Momcozy 婴儿白噪音机（绿色），总金额 41.88。
2. [2026-05-13 03:16] [内部] RT-SYS-Admin: 会话被标记为“无需回复”。

描述与翻译

中文描述

订单 ID: 112-2755103-9387460:

#: 1
ASIN: B0D5CYDF9T
产品名称: 婴儿睡眠辅助仪，Momcozy 婴儿睡眠白噪音机，带小夜灯，学步儿童睡眠训练器，包含 34 种舒缓声音，定时器，App 远程控制，个性化睡眠习惯（绿色）

消息:

全额退款
https://www.amazon.com/dp/B0D5CYDF9T

物品标题: 婴儿睡眠辅助仪，Momcozy 婴儿睡眠白噪音机，带小夜灯，学步儿童睡眠训练器，包含 34 种舒缓声音，定时器，App 远程控制，个性化睡眠习惯（绿色）
订单 ID: 112-2755103-9387460
订单总计: 41.88

英文/原始描述

Order ID: 112-2755103-9387460:

#: 1
ASIN: B0D5CYDF9T
Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine(Green)

Message:

Full refund
https://www.amazon.com/dp/B0D5CYDF9T

Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine(Green)
Order ID: 112-2755103-9387460
Order Total: 41.88

Conversation 中文翻译

#1 internal 2026-05-13T03:16:12Z api Comment RT-SYS-Admin
会话被标记为“无需回复”。
英文原文 / 原始消息 
Conversation marked as "No response needed."
#2 customer 2026-05-13T00:27:36Z api Comment Elizabeth
订单 ID: 112-2755103-9387460:

#: 1

ASIN: B0D5CYDF9T

产品名称: 婴儿睡眠辅助仪，Momcozy 婴儿睡眠白噪音机，带小夜灯，学步儿童睡眠训练器，包含 34 种舒缓声音，定时器，App 远程控制，个性化睡眠习惯（绿色）

消息:

全额退款

https://www.amazon.com/dp/B0D5CYDF9T

物品标题: 婴儿睡眠辅助仪，Momcozy 婴儿睡眠白噪音机，带小夜灯，学步儿童睡眠训练器，包含 34 种舒缓声音，定时器，App 远程控制，个性化睡眠习惯（绿色）

订单 ID: 112-2755103-9387460

订单总计: 41.88
英文原文 / 原始消息 
Order ID: 112-2755103-9387460: 

 #: 1

ASIN: B0D5CYDF9T

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine(Green) 

 Message: 

 Full refund

https://www.amazon.com/dp/B0D5CYDF9T 

 Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine(Green)

Order ID: 112-2755103-9387460

Order Total: 41.88

全部自定义字段

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32685292044825AMZamz
33749938239513electrical::White Noise Machine::WN02-App Remote Controlelectrical_white.noise.machine_m21fwdb03
34029476051481negative review "Breaks quickly I’ve had this product 3 months and it no longer works for the light or the sound machine. Waste of money."
34154549939865CPI::Not workingcpi__not_working

更多原始信息

提取后的分类输入 JSON 
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    "subject": "Refund offer from Seller Momcozy Official Store on Order ID: 112-2755103-9387460",
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翻译 JSON 
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  "translated_agents_notes": "差评\n\"很快就坏了\n这个产品我买了 3 个月，灯和白噪音机就都不管用了。浪费钱。\"",
  "translated_category_label": "CPI::产品无法正常工作",
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      "created_at": "2026-05-13T03:16:12Z",
      "sender_type": "internal",
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      "channel": "api",
      "translated_text": "会话被标记为“无需回复”。"
    },
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      "created_at": "2026-05-13T00:27:36Z",
      "sender_type": "customer",
      "author_name": "Elizabeth",
      "channel": "api",
      "translated_text": "订单 ID: 112-2755103-9387460: \n\n #: 1\n\nASIN: B0D5CYDF9T\n\n产品名称: 婴儿睡眠辅助仪，Momcozy 婴儿睡眠白噪音机，带小夜灯，学步儿童睡眠训练器，包含 34 种舒缓声音，定时器，App 远程控制，个性化睡眠习惯（绿色） \n\n 消息: \n\n 全额退款\n\nhttps://www.amazon.com/dp/B0D5CYDF9T \n\n 物品标题: 婴儿睡眠辅助仪，Momcozy 婴儿睡眠白噪音机，带小夜灯，学步儿童睡眠训练器，包含 34 种舒缓声音，定时器，App 远程控制，个性化睡眠习惯（绿色）\n\n订单 ID: 112-2755103-9387460\n\n订单总计: 41.88"
    }
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