提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253308",
"subject": "Momcozy device Malfunction",
"description": "Hi good afternoon, my pumping device will not turn on properly, it has not been dropped or wet, can I do a warranty claim and get this part replaced please!\nVideo.MOV\nimage0.png",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T00:24:51Z",
"updated_at": "2026-05-14T00:43:25Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "will not turn on properly,\n\nBREASTPUMPS.COM",
"agents_notes": "will not turn on properly,\n\nBREASTPUMPS.COM",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 2,
"web": 2
}
},
"messages": [
{
"conversation_id": "57896642937881",
"type": "Comment",
"created_at": "2026-05-14T00:43:25Z",
"author_id": "57860235545753",
"author_name": "Ana Zuniga",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Device Serial Numbers : M9BP269NRD025080527A40G58TFN10341 \n M9BP269NRD025080526E90G58TFN10480 \n I tried everything that was mentioned and both pumps will not turn on unfortunately! \n Name: Ana Zuniga Country: United States State/Province: Massachusetts City: Worcester Zip/ Postal code: 01610 Street Address: 172 Perry ave Unit 2b Contact number: 774 420 9037 Quantity of defective pump/s: 2"
},
{
"conversation_id": "57890750576281",
"type": "Comment",
"created_at": "2026-05-13T17:59:09Z",
"author_id": "56827689530393",
"author_name": "RT-B2B-Reigns",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo better analyze the issue you're experiencing, please provide:\nUDI (Unique Device Identifier) information located on the bottom of the box.\nIf the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \n \nLet's try these simple steps first:\nPlease note that the pump is designed not to turn on while connected to the charger.\nTry turning on the pump without the charger to check the battery level.\nEnsure you're using a compatible 5V-1A power adapter.\n \n \nOnce we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57880268295705",
"type": "Comment",
"created_at": "2026-05-13T09:36:03Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
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"type": "Comment",
"created_at": "2026-05-13T00:24:51Z",
"author_id": "57860235545753",
"author_name": "Ana Zuniga",
"author_role": "end-user",
"sender_type": "customer",
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"public": true,
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"text": "Hi good afternoon, my pumping device will not turn on properly, it has not been dropped or wet, can I do a warranty claim and get this part replaced please!\n\nVideo.MOV\n\nimage0.png"
}
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}
conversation_raw_json
{
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"body": "Device Serial Numbers : M9BP269NRD025080527A40G58TFN10341\n\n\n\nM9BP269NRD025080526E90G58TFN10480\n\n\n\nI tried everything that was mentioned and both pumps will not turn on unfortunately!\n\n\n\n**Name: Ana Zuniga **\n**Country: United States**\n**State/Province: Massachusetts **\n**City: Worcester**\n**Zip/ Postal code: 01610**\n**Street Address: 172 Perry ave Unit 2b **\n**Contact number: 774 420 9037**\n**Quantity of defective pump/s: 2**",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Device Serial Numbers : M9BP269NRD025080527A40G58TFN10341</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">M9BP269NRD025080526E90G58TFN10480</div><div dir=\"ltr\"><br></div><div dir=\"ltr\">I tried everything that was mentioned and both pumps will not turn on unfortunately!</div><div dir=\"ltr\"><br></div><div dir=\"ltr\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Name: Ana Zuniga </strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Country: United States</strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">State/Province: Massachusetts </strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">City: Worcester</strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Zip/ Postal code: 01610</strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Street Address: 172 Perry ave Unit 2b </strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Contact number: 774 420 9037</strong><br style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\"><strong style=\"-webkit-text-size-adjust: auto; color: rgb(68, 68, 68); font-size: 14px;\">Quantity of defective pump/s: 2</strong></div></div>",
"plain_body": "Device Serial Numbers : M9BP269NRD025080527A40G58TFN10341 \n M9BP269NRD025080526E90G58TFN10480 \n I tried everything that was mentioned and both pumps will not turn on unfortunately! \n Name: Ana Zuniga Country: United States State/Province: Massachusetts City: Worcester Zip/ Postal code: 01610 Street Address: 172 Perry ave Unit 2b Contact number: 774 420 9037 Quantity of defective pump/s: 2",
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"location": "Maiden, NC, United States",
"latitude": 35.5757,
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"custom": {},
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15
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{
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"body": "Hi,\n\nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\n**To better analyze the issue you're experiencing, please provide:**\n**UDI (Unique Device Identifier) information located on the bottom of the box.**\n**If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**\n\n\n**Let's try these simple steps first:**\nPlease note that the pump is designed not to turn on while connected to the charger.\nTry turning on the pump without the charger to check the battery level.\nEnsure you're using a compatible 5V-1A power adapter.\n\n\nOnce we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n\nPlease provide the following information:\n**Name:**\n**Country:**\n**State/Province:**\n**City:**\n**Zip/ Postal code:**\n**Street Address:**\n**Contact number:**\n**Quantity of defective pump/s:**\n\nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope this message finds you well.<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br><strong>To better analyze the issue you're experiencing, please provide:</strong><br><strong>UDI (Unique Device Identifier) information located on the bottom of the box.</strong><br><strong>If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong><br> <br> <br><strong>Let's try these simple steps first:</strong><br>Please note that the pump is designed not to turn on while connected to the charger.<br>Try turning on the pump without the charger to check the battery level.<br>Ensure you're using a compatible 5V-1A power adapter.<br> <br> <br>Once we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.<br> <br>Please provide the following information:<br><strong>Name:</strong><br><strong>Country:</strong><br><strong>State/Province:</strong><br><strong>City:</strong><br><strong>Zip/ Postal code:</strong><br><strong>Street Address:</strong><br><strong>Contact number:</strong><br><strong>Quantity of defective pump/s:</strong><br> <br>Please note that the replacement will be shipped in a random color, depending on current availability.<br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo better analyze the issue you're experiencing, please provide:\nUDI (Unique Device Identifier) information located on the bottom of the box.\nIf the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \n \nLet's try these simple steps first:\nPlease note that the pump is designed not to turn on while connected to the charger.\nTry turning on the pump without the charger to check the battery level.\nEnsure you're using a compatible 5V-1A power adapter.\n \n \nOnce we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi good afternoon, my pumping device will not turn on properly, it has not been dropped or wet, can I do a warranty claim and get this part replaced please!\nVideo.MOV\nimage0.png",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi good afternoon, my pumping device will not turn on properly, it has not been dropped or wet, can I do a warranty claim and get this part replaced please!\n<br>Video.MOV\n<br>image0.png</p></div>",
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