提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253292",
"subject": "Decreased output",
"description": "Amazon order number: Order #: 112-9984793-2398649\n\nThis is my original order number. I have had it replaced once due to the milk sensor malfunctioning. I have used the replacement less than two months and I think the flange is wearing out. I need to have replacement parts sent for 21mm nipple diameter please. I am getting significantly less output compared to my Spectra now and it used to be the same. The shipping address is:\n\n9116 The Ravine Wy\nAustin TX 78744\n\nThanks,\nNhuy",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T00:15:43Z",
"updated_at": "2026-05-14T03:24:17Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "补发整机",
"agents_notes": "补发整机",
"category_field_id": "34154549939865",
"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 3,
"web": 2,
"api": 1
}
},
"messages": [
{
"conversation_id": "57902724063897",
"type": "Comment",
"created_at": "2026-05-14T03:24:17Z",
"author_id": "56945851585177",
"author_name": "RT-Ivy Cai",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear customer,\nThank you so much for your patience!\n\nConsidering your feedback about the suction issue of your breast pump, we decide to send you a brand-new full unit with all original accessories as a gesture to ensure your complete satisfaction.\n\nAs a friendly reminder: it is recommended to replace accessories every 1–3 months. If you use the breast pump frequently, you may need to shorten the replacement cycle to maintain stable suction and better hygiene.\n\nAdditionally, your shipping information is missing a phone number; please provide it.\n\nWe truly appreciate you choosing Momcozy and are always delighted to support you. \n\nWe look forward to hearing from you.\n\nSincerely,\nMomcozy Customer Service Team"
},
{
"conversation_id": "57882770109977",
"type": "Comment",
"created_at": "2026-05-13T11:00:33Z",
"author_id": "55998318936601",
"author_name": "Nhuy Do",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Udi: AIR1BP334NRDBE1002F3C070F5CQ1215624 \n \n I’ve attached pictures of the silicone flange inserts. I don’t see any obvious damage but the milk production is significantly less. The motor appears to be working and I wear the same bra as before. Changing these out every 1-3 months is a lot more often than your website saying 3-6 months. This was a very expensive pump to start. \n\n Nhuy Do"
},
{
"conversation_id": "57873807792793",
"type": "Comment",
"created_at": "2026-05-13T06:41:48Z",
"author_id": "56945851585177",
"author_name": "RT-Ivy Cai",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear customer,\nThank you very much for reaching out to us.\n\nThe actual service life of the flange is related to usage frequency, daily cleaning method and maintenance habits.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n\nCould you provide some photos of the worn flanges so we can better analyze the problem? \nAlso, your reduced milk flow could be due to suction.\n\nLet's start with a quick suction check:\n\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb\n\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be\n\nIf the motor seems to be working fine, the accessories might need some attention:\n\n• Check the essentials: \n\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). \nSometimes simply reinstalling everything can restore normal suction!\n\n• Consider replacement parts: \n\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n\n• Find your perfect fit: \n\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n\n• Get the right seal: \n\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.We would also like to confirm the number of flanges you need to replace.\n\nIf the suction test finds no problem, we will resend the flanges as requested. Please confirm the quantity to be resent.\n\nLooking forward to your update.\n\nSincerely,\nMomcozy Customer Service Team"
},
{
"conversation_id": "57860599487385",
"type": "Comment",
"created_at": "2026-05-13T00:36:14Z",
"author_id": "55998318936601",
"author_name": "Nhuy Do",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Ive troubleshooted all the steps. should the flange be worn out that quickly? the website says 3-6 months."
},
{
"conversation_id": "57860027154073",
"type": "Comment",
"created_at": "2026-05-13T00:18:30Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
"sender_type": "agent",
"channel": "api",
"public": true,
"recording_type": "",
"text": "Dear Nhuy Do, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n Regarding the decreased output and potential flange wear, here are some troubleshooting steps you can try: \n Troubleshooting Steps for Decreased Output \n \n Inspect Accessories: Check all accessories, including the flange, duckbill valve, and tubing, for any signs of wear, damage, or deformation. Replace any worn-out parts as they can significantly impact suction and milk output. Accessories should ideally be replaced every 3 months for optimal performance. \n Verify Flange Size: Measure both nipples when erect to confirm you're using the correct flange size. Using the wrong size can lead to discomfort and reduced milk output. \n Check Seal and Fit: Ensure all parts are securely connected and your bra provides a snug fit for proper attachment. A loose fit can cause suction issues. \n Comfort Level: Gradually increase the suction level until slightly uncomfortable, then reduce by one level to find your optimal setting. \n Motor Check: Turn on the motor, set it to Expression Mode, and gently place your finger over the suction port to check airflow. Gradually increase the suction level and listen for changes in airflow sound. \n \n If the flange is indeed worn out, you may need to replace it with a new one. For a 21mm nipple diameter, ensure you select the correct size flange or insert compatible with the Air1 model. \n If the issue persists, please let us know. \n Best regards, \n Momcozy Customer Support Team"
},
{
"conversation_id": "57859935715481",
"type": "Comment",
"created_at": "2026-05-13T00:15:43Z",
"author_id": "55998318936601",
"author_name": "Nhuy Do",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Amazon order number: Order #: 112-9984793-2398649 \n This is my original order number. I have had it replaced once due to the milk sensor malfunctioning. I have used the replacement less than two months and I think the flange is wearing out. I need to have replacement parts sent for 21mm nipple diameter please. I am getting significantly less output compared to my Spectra now and it used to be the same. The shipping address is: \n 9116 The Ravine Wy Austin TX 78744 \n Thanks, Nhuy"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57902724063897,
"type": "Comment",
"author_id": 56945851585177,
"body": "Dear customer,\nThank you so much for your patience!\n\nConsidering your feedback about the suction issue of your breast pump, we decide to send you a brand-new full unit with all original accessories as a gesture to ensure your complete satisfaction.\n\nAs a friendly reminder: it is recommended to replace accessories every 1–3 months. If you use the breast pump frequently, you may need to shorten the replacement cycle to maintain stable suction and better hygiene.\n\nAdditionally, your shipping information is missing a phone number; please provide it.\n\nWe truly appreciate you choosing Momcozy and are always delighted to support you.\n\nWe look forward to hearing from you.\n\nSincerely,\nMomcozy Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br>Thank you so much for your patience!<br><br>Considering your feedback about the suction issue of your breast pump, we decide to send you a brand-new full unit with all original accessories as a gesture to ensure your complete satisfaction.<br><br>As a friendly reminder: it is recommended to replace accessories every 1–3 months. If you use the breast pump frequently, you may need to shorten the replacement cycle to maintain stable suction and better hygiene.<br><br>Additionally, your shipping information is missing a phone number; please provide it.<br><br>We truly appreciate you choosing Momcozy and are always delighted to support you. <br><br>We look forward to hearing from you.<br><br>Sincerely,<br>Momcozy Customer Service Team<br><br><br> <br></div>",
"plain_body": "Dear customer,\nThank you so much for your patience!\n\nConsidering your feedback about the suction issue of your breast pump, we decide to send you a brand-new full unit with all original accessories as a gesture to ensure your complete satisfaction.\n\nAs a friendly reminder: it is recommended to replace accessories every 1–3 months. If you use the breast pump frequently, you may need to shorten the replacement cycle to maintain stable suction and better hygiene.\n\nAdditionally, your shipping information is missing a phone number; please provide it.\n\nWe truly appreciate you choosing Momcozy and are always delighted to support you. \n\nWe look forward to hearing from you.\n\nSincerely,\nMomcozy Customer Service Team\n\n\n ",
"public": true,
"attachments": [],
"audit_id": 57902724063769,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "nhuytdo@gmail.com",
"name": "Nhuy Do"
},
"rel": null
}
},
"created_at": "2026-05-14T03:24:17Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57882770109977,
"type": "Comment",
"author_id": 55998318936601,
"body": "Udi: AIR1BP334NRDBE1002F3C070F5CQ1215624\n\n\n\n \n\n \n\n\nI’ve attached pictures of the silicone flange inserts. I don’t see any obvious damage but the milk production is significantly less. The motor appears to be working and I wear the same bra as before. Changing these out every 1-3 months is a lot more often than your website saying 3-6 months. This was a very expensive pump to start.\n\n\n\n\nNhuy Do",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Udi: <span style=\"font-size: inherit; \">AIR1BP334NRDBE1002F3C070F5CQ1215624</span></div><div dir=\"auto\"><span style=\"font-size: inherit; \"><br></span></div><div dir=\"auto\"><span style=\"font-size: inherit; \"><div><img src=\"https://rootglobal.zendesk.com/attachments/token/8b0SmCeRchDm5elqWkjCV0641/?name=Image_260513_055816.jpeg\" style=\"max-width: 100%;\"></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/OsPa615dPXIUKCLk5o5soYf4a/?name=Image_260513_055823.jpeg\" style=\"max-width: 100%;\"></div><br></span></div><div dir=\"auto\"><span style=\"font-size: inherit; \">I’ve attached pictures of the silicone flange inserts. I don’t see any obvious damage but the milk production is significantly less. The motor appears to be working and I wear the same bra as before. Changing these out every 1-3 months is a lot more often than your website saying 3-6 months. This was a very expensive pump to start.</span></div><div><br><br><div><div dir=\"ltr\">Nhuy Do</div></div></div><div><br><div></div></div></div>",
"plain_body": "Udi: AIR1BP334NRDBE1002F3C070F5CQ1215624 \n \n I’ve attached pictures of the silicone flange inserts. I don’t see any obvious damage but the milk production is significantly less. The motor appears to be working and I wear the same bra as before. Changing these out every 1-3 months is a lot more often than your website saying 3-6 months. This was a very expensive pump to start. \n\n Nhuy Do",
"public": true,
"attachments": [],
"audit_id": 57882770109849,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "nhuytdo@gmail.com",
"name": "Nhuy Do",
"original_recipients": [
"nhuytdo@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T11:00:33Z",
"metadata": {
"system": {
"message_id": "<CAOnywxR_FyV4c33frf5Bg9+6jCCacfV9ExKRrNWhZ0529_3Fdw@mail.gmail.com>",
"email_id": "01KRGFXC6WYR72BP5PRDP3048Y",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/0fd24358-8778-4fc6-96fe-edfa7d3ac039.eml",
"json_email_identifier": "20869961/0fd24358-8778-4fc6-96fe-edfa7d3ac039.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57873807792793,
"type": "Comment",
"author_id": 56945851585177,
"body": "Dear customer,\nThank you very much for reaching out to us.\n\nThe actual service life of the flange is related to usage frequency, daily cleaning method and maintenance habits.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\n\nCould you provide some photos of the worn flanges so we can better analyze the problem?\nAlso, your reduced milk flow could be due to suction.\n\nLet's start with a quick suction check:\n\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb\n\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be\n\n\nIf the motor seems to be working fine, the accessories might need some attention:\n\n• Check the essentials:\n\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0).\nSometimes simply reinstalling everything can restore normal suction!\n\n• Consider replacement parts:\n\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n\n• Find your perfect fit:\n\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n\n• Get the right seal:\n\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.We would also like to confirm the number of flanges you need to replace.\n\nIf the suction test finds no problem, we will resend the flanges as requested. Please confirm the quantity to be resent.\n\nLooking forward to your update.\n\nSincerely,\nMomcozy Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br>Thank you very much for reaching out to us.<br><br>The actual service life of the flange is related to usage frequency, daily cleaning method and maintenance habits.<br><br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. <br><br><br>Could you provide some photos of the worn flanges so we can better analyze the problem? <br>Also, your reduced milk flow could be due to suction.<br><br>Let's start with a quick suction check:<br><br>• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb<br><br>• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be<br><br><br>If the motor seems to be working fine, the accessories might need some attention:<br><br>• Check the essentials: <br><br>Please ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). <br>Sometimes simply reinstalling everything can restore normal suction!<br><br>• Consider replacement parts: <br><br>Silicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.<br><br>• Find your perfect fit: <br><br>Since bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.<br><br>• Get the right seal: <br><br>A supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.We would also like to confirm the number of flanges you need to replace.<br><br>If the suction test finds no problem, we will resend the flanges as requested. Please confirm the quantity to be resent.<br><br>Looking forward to your update.<br><br>Sincerely,<br>Momcozy Customer Service Team<br></div>",
"plain_body": "Dear customer,\nThank you very much for reaching out to us.\n\nThe actual service life of the flange is related to usage frequency, daily cleaning method and maintenance habits.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n\n\nCould you provide some photos of the worn flanges so we can better analyze the problem? \nAlso, your reduced milk flow could be due to suction.\n\nLet's start with a quick suction check:\n\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb\n\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be\n\n\nIf the motor seems to be working fine, the accessories might need some attention:\n\n• Check the essentials: \n\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). \nSometimes simply reinstalling everything can restore normal suction!\n\n• Consider replacement parts: \n\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n\n• Find your perfect fit: \n\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n\n• Get the right seal: \n\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.We would also like to confirm the number of flanges you need to replace.\n\nIf the suction test finds no problem, we will resend the flanges as requested. Please confirm the quantity to be resent.\n\nLooking forward to your update.\n\nSincerely,\nMomcozy Customer Service Team",
"public": true,
"attachments": [],
"audit_id": 57873807792665,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "nhuytdo@gmail.com",
"name": "Nhuy Do"
},
"rel": null
}
},
"created_at": "2026-05-13T06:41:48Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57860599487385,
"type": "Comment",
"author_id": 55998318936601,
"body": "Ive troubleshooted all the steps. should the flange be worn out that quickly? the website says 3-6 months.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Ive troubleshooted all the steps. should the flange be worn out that quickly? the website says 3-6 months.</div><br><div></div></div>",
"plain_body": "Ive troubleshooted all the steps. should the flange be worn out that quickly? the website says 3-6 months.",
"public": true,
"attachments": [],
"audit_id": 57860599487257,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "nhuytdo@gmail.com",
"name": "Nhuy Do",
"original_recipients": [
"nhuytdo@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T00:36:14Z",
"metadata": {
"system": {
"message_id": "<CAOnywxTCnEZtsZa97hFTV5DhUbCzEri_zkqjFjG+53+Mbh6crA@mail.gmail.com>",
"email_id": "01KRFC6FE7G87SFJMCZHA610TE",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/a024f561-5107-486a-bfc7-d00323f8ed0e.eml",
"json_email_identifier": "20869961/a024f561-5107-486a-bfc7-d00323f8ed0e.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57860027154073,
"type": "Comment",
"author_id": 33115828554905,
"body": "Dear Nhuy Do,\n\nThank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.\n\nTo better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nRegarding the decreased output and potential flange wear, here are some troubleshooting steps you can try:\n\n### Troubleshooting Steps for Decreased Output\n\n1. **Inspect Accessories**: Check all accessories, including the flange, duckbill valve, and tubing, for any signs of wear, damage, or deformation. Replace any worn-out parts as they can significantly impact suction and milk output. Accessories should ideally be replaced every 3 months for optimal performance.\n2. **Verify Flange Size**: Measure both nipples when erect to confirm you're using the correct flange size. Using the wrong size can lead to discomfort and reduced milk output.\n3. **Check Seal and Fit**: Ensure all parts are securely connected and your bra provides a snug fit for proper attachment. A loose fit can cause suction issues.\n4. **Comfort Level**: Gradually increase the suction level until slightly uncomfortable, then reduce by one level to find your optimal setting.\n5. **Motor Check**: Turn on the motor, set it to Expression Mode, and gently place your finger over the suction port to check airflow. Gradually increase the suction level and listen for changes in airflow sound.\n\nIf the flange is indeed worn out, you may need to replace it with a new one. For a 21mm nipple diameter, ensure you select the correct size flange or insert compatible with the Air1 model.\n\nIf the issue persists, please let us know.\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Nhuy Do,</p>\n<p dir=\"auto\">Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.</p>\n<p dir=\"auto\">To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</p>\n<p dir=\"auto\">Regarding the decreased output and potential flange wear, here are some troubleshooting steps you can try:</p>\n<h3 dir=\"auto\">Troubleshooting Steps for Decreased Output</h3>\n<ol dir=\"auto\">\n<li><strong>Inspect Accessories</strong>: Check all accessories, including the flange, duckbill valve, and tubing, for any signs of wear, damage, or deformation. Replace any worn-out parts as they can significantly impact suction and milk output. Accessories should ideally be replaced every 3 months for optimal performance.</li>\n<li><strong>Verify Flange Size</strong>: Measure both nipples when erect to confirm you're using the correct flange size. Using the wrong size can lead to discomfort and reduced milk output.</li>\n<li><strong>Check Seal and Fit</strong>: Ensure all parts are securely connected and your bra provides a snug fit for proper attachment. A loose fit can cause suction issues.</li>\n<li><strong>Comfort Level</strong>: Gradually increase the suction level until slightly uncomfortable, then reduce by one level to find your optimal setting.</li>\n<li><strong>Motor Check</strong>: Turn on the motor, set it to Expression Mode, and gently place your finger over the suction port to check airflow. Gradually increase the suction level and listen for changes in airflow sound.</li>\n</ol>\n<p dir=\"auto\">If the flange is indeed worn out, you may need to replace it with a new one. For a 21mm nipple diameter, ensure you select the correct size flange or insert compatible with the Air1 model.</p>\n<p dir=\"auto\">If the issue persists, please let us know.</p>\n<p dir=\"auto\">Best regards,</p>\n<p dir=\"auto\">Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Nhuy Do, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n To better analyze the issue you're experiencing, please provide your order number, the sales platform where you made the purchase, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n Regarding the decreased output and potential flange wear, here are some troubleshooting steps you can try: \n Troubleshooting Steps for Decreased Output \n \n Inspect Accessories: Check all accessories, including the flange, duckbill valve, and tubing, for any signs of wear, damage, or deformation. Replace any worn-out parts as they can significantly impact suction and milk output. Accessories should ideally be replaced every 3 months for optimal performance. \n Verify Flange Size: Measure both nipples when erect to confirm you're using the correct flange size. Using the wrong size can lead to discomfort and reduced milk output. \n Check Seal and Fit: Ensure all parts are securely connected and your bra provides a snug fit for proper attachment. A loose fit can cause suction issues. \n Comfort Level: Gradually increase the suction level until slightly uncomfortable, then reduce by one level to find your optimal setting. \n Motor Check: Turn on the motor, set it to Expression Mode, and gently place your finger over the suction port to check airflow. Gradually increase the suction level and listen for changes in airflow sound. \n \n If the flange is indeed worn out, you may need to replace it with a new one. For a 21mm nipple diameter, ensure you select the correct size flange or insert compatible with the Air1 model. \n If the issue persists, please let us know. \n Best regards, \n Momcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57860027153945,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {
"address": "nhuytdo@gmail.com",
"name": "Nhuy Do"
},
"rel": null
}
},
"created_at": "2026-05-13T00:18:30Z",
"metadata": {
"system": {
"client": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36 Hutool",
"ip_address": "52.34.1.252",
"location": "Boardman, OR, United States",
"latitude": 45.8401,
"longitude": -119.705
},
"custom": {}
}
},
{
"id": 57859935715481,
"type": "Comment",
"author_id": 55998318936601,
"body": "Amazon order number: Order #: 112-9984793-2398649\n\n\nThis is my original order number. I have had it replaced once due to the milk sensor malfunctioning. I have used the replacement less than two months and I think the flange is wearing out. I need to have replacement parts sent for 21mm nipple diameter please. I am getting significantly less output compared to my Spectra now and it used to be the same. The shipping address is:\n\n\n\n9116 The Ravine Wy\n\nAustin TX 78744\n\n\n\nThanks,\n\nNhuy",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Amazon order number: <span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\">Order #: </span><span style=\"font-size: inherit; color: rgb(15,17,17); \"></span><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\">112-9984793-2398649</span><div><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\"><br></span></div><div><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\">This is my original order number. I have had it replaced once due to the milk sensor malfunctioning. I have used the replacement less than two months and I think the flange is wearing out. I need to have replacement parts sent for 21mm nipple diameter please. I am getting significantly less output compared to my Spectra now and it used to be the same. The shipping address is:</span></div><div><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\"><br></span></div><div><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\">9116 The Ravine Wy</span></div><div><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\">Austin TX 78744</span></div><div><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\"><br></span></div><div><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\">Thanks,</span></div><div><span style=\"font-size: inherit; color: rgb(15,17,17); line-height: 1.2858;\">Nhuy</span></div></div></div>",
"plain_body": "Amazon order number: Order #: 112-9984793-2398649 \n This is my original order number. I have had it replaced once due to the milk sensor malfunctioning. I have used the replacement less than two months and I think the flange is wearing out. I need to have replacement parts sent for 21mm nipple diameter please. I am getting significantly less output compared to my Spectra now and it used to be the same. The shipping address is: \n 9116 The Ravine Wy Austin TX 78744 \n Thanks, Nhuy",
"public": true,
"attachments": [],
"audit_id": 57859935715353,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "nhuytdo@gmail.com",
"name": "Nhuy Do",
"original_recipients": [
"nhuytdo@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T00:15:43Z",
"metadata": {
"system": {
"message_id": "<CAOnywxSybhHKoUTQmwoyQYpoKfb2FMJYC_Ppb-WKB1YV-vGvtQ@mail.gmail.com>",
"email_id": "01KRFB0YK2R1MAH3W1S399JPXN",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/c521a47d-8cb8-447f-bb4f-29058e2f6635.eml",
"json_email_identifier": "20869961/c521a47d-8cb8-447f-bb4f-29058e2f6635.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 32358742915609,
"url": "https://rootglobal.zendesk.com/api/v2/users/32358742915609.json",
"name": "RT-SYS-Admin",
"email": "chase.yi@rootglobal.net",
"created_at": "2024-05-12T07:43:51Z",
"updated_at": "2026-05-14T03:36:32Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 10,
"locale": "zh-cn",
"organization_id": 32358772428825,
"role": "admin",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Chase",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T03:06:31Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 4,
"custom_role_id": 32358772232473,
"is_billing_admin": true,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 34330106636441,
"report_csv": true,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 33115828554905,
"url": "https://rootglobal.zendesk.com/api/v2/users/33115828554905.json",
"name": "AI Agent-Kate",
"email": "root-support-11@rootglobal.net",
"created_at": "2024-05-30T03:26:06Z",
"updated_at": "2026-05-13T13:33:03Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Kate",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-01-27T02:18:57Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32358758527257,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 55998318936601,
"url": "https://rootglobal.zendesk.com/api/v2/users/55998318936601.json",
"name": "Nhuy Do",
"email": "nhuytdo@gmail.com",
"created_at": "2026-03-14T03:43:51Z",
"updated_at": "2026-03-14T03:43:52Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 56945851585177,
"url": "https://rootglobal.zendesk.com/api/v2/users/56945851585177.json",
"name": "RT-Ivy Cai",
"email": "ivy.cai@rootglobal.net",
"created_at": "2026-04-14T03:39:36Z",
"updated_at": "2026-05-14T02:59:17Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:59:21Z",
"two_factor_auth_enabled": false,
"signature": null,
"details": null,
"notes": null,
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 34330312846873,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 6
}