提取后的分类输入 JSON
{
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"ticket_id": "1253291",
"subject": "Re: Momcozy Re: New ['refund'] request - RMA #DR8ZTA68 (ORDER #JJ1608019)",
"description": "This is a follow-up to your previous request #1209668 \"New ['refund'] request - RM...\"\n\nI have returned it and still not received my payment",
"status": "hold",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T00:15:03Z",
"updated_at": "2026-05-13T12:07:29Z"
},
"zendesk_fields": {
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"category_field_id": "34154549939865",
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"category_value": "orders_logistics__return-no_longer_need",
"category_zh": "不再需要而退货"
},
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}
},
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{
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"type": "Comment",
"created_at": "2026-05-13T12:07:29Z",
"author_id": "34818869523481",
"author_name": "BL-A2-Pump-Mikaela",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nI hope this email finds you well,\n \nWe have already escalated this to our Support team, and we will update you as soon as we receive their response.\nIf you need further assistance, please don't hesitate to contact us.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57859932210841",
"type": "Comment",
"created_at": "2026-05-13T00:15:03Z",
"author_id": "57347222682777",
"author_name": "Rahul p",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1209668 \"New ['refund'] request - RM...\" I have returned it and still not received my payment"
}
]
}
ticket_raw_json
{
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{
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}
],
"ticket": {
"id": 1253291,
"subject": "Re: Momcozy Re: New ['refun...",
"description": "This is a follow-up to your previous request #1209668 \"New ['refund'] request - RM...\"\n\nI have returned it and still not received my payment",
"is_group_public": true,
"status": "hold",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253291.json",
"custom_status_id": 32358758522009,
"brand_id": 32404259465241,
"last_comment": {
"id": 57884598951065,
"body": "Hello,\n \nI hope this email finds you well,\n \nWe have already escalated this to our Support team, and we will update you as soon as we receive their response.\nIf you need further assistance, please don't hesitate to contact us.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T12:07:29Z",
"author_id": 34818869523481,
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}
}
}
conversation_raw_json
{
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"type": "Comment",
"author_id": 34818869523481,
"body": "Hello,\n\nI hope this email finds you well,\n\nWe have already escalated this to our Support team, and we will update you as soon as we receive their response.\nIf you need further assistance, please don't hesitate to contact us.\n\nHave a great day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>I hope this email finds you well,<br> <br>We have already escalated this to our Support team, and we will update you as soon as we receive their response.<br>If you need further assistance, please don't hesitate to contact us.<br> <br>Have a great day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nI hope this email finds you well,\n \nWe have already escalated this to our Support team, and we will update you as soon as we receive their response.\nIf you need further assistance, please don't hesitate to contact us.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team",
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"locale": "en",
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"via": {
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"source": {
"from": {},
"to": {
"address": "rahul.italiya2@gmail.com",
"name": "Rahul p"
},
"rel": null
}
},
"created_at": "2026-05-13T12:07:29Z",
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"ip_address": "127.0.0.6",
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"latitude": 16.4124,
"longitude": 120.5933
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{
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"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1209668\" target=\"_blank\" rel=\"ticket\">#1209668</a> \"New ['refund'] request - RM...\"</div><div dir=\"auto\">I have returned it and still not received my payment </div><div><br><div></div></div></div>",
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"public": true,
"attachments": [],
"audit_id": 57859932210713,
"locale": "en",
"outbound_locale": null,
"translations": [],
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"source": {
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"from": {
"ticket_id": 1209668,
"subject": "New ['refund'] request - RMA #DR8ZTA68 (ORDER #JJ1608019)",
"channel": "api"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T00:15:03Z",
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"email_id": "01KRFAZQ930JH3YPGKS754T2FR",
"raw_email_identifier": "20869961/cdad6971-6842-4e0a-b329-0f17c9d648b1.eml",
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},
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"url": "https://rootglobal.zendesk.com/api/v2/users/34818869523481.json",
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"email": "root-support-ct05@rootglobal.net",
"created_at": "2024-07-09T02:50:16Z",
"updated_at": "2026-05-14T03:27:46Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
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"notes": "",
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}