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"body": "Hello,\n\nThank you for bringing this to our attention and we apologize for the inconvenience.\n\nWould you be so kind as to provide us with the ORDER NUMBER and the name of the shopping platform (like Amazon, Momcozy's official website, Walmart, etc.)? We need the original order to know its details and the warranty status of the order. Additionally, the system only allows us to operate on the original order. Once the order number is provided, we can provide a follow-up service.\n\nIf you got the product as a gift, can you please try to contact the original buyer to obtain the order number? That would be very much appreciated.\n\nThank you for your cooperation and understanding.\n\nBest Regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>Thank you for bringing this to our attention and we apologize for the inconvenience.<br><br>Would you be so kind as to provide us with the ORDER NUMBER and the name of the shopping platform (like Amazon, Momcozy's official website, Walmart, etc.)? We need the original order to know its details and the warranty status of the order. Additionally, the system only allows us to operate on the original order. Once the order number is provided, we can provide a follow-up service.<br><br>If you got the product as a gift, can you please try to contact the original buyer to obtain the order number? That would be very much appreciated.<br><br>Thank you for your cooperation and understanding.<br><br>Best Regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n\nThank you for bringing this to our attention and we apologize for the inconvenience.\n\nWould you be so kind as to provide us with the ORDER NUMBER and the name of the shopping platform (like Amazon, Momcozy's official website, Walmart, etc.)? We need the original order to know its details and the warranty status of the order. Additionally, the system only allows us to operate on the original order. Once the order number is provided, we can provide a follow-up service.\n\nIf you got the product as a gift, can you please try to contact the original buyer to obtain the order number? That would be very much appreciated.\n\nThank you for your cooperation and understanding.\n\nBest Regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(07:41:18) Tmyra: If it’s saying it’s full but it’s not even close to being full what does that mean\n(07:41:26) Momcozy: Could you please let me know which Momcozy product model you’re using? (You can usually find the model number on the bottom of your device or on the packaging box!) This will help me give you the best guidance for your situation.\n(07:41:31) Tmyra: M9\n(07:41:44) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(07:41:45) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(07:41:54) Tmyra: Yes\n(07:42:00) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(07:42:06) Tmyra: Leave a message\n(07:42:10) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(07:41:18) Tmyra: If it’s saying it’s full but it’s not even close to being full what does that mean\n<br>(07:41:26) Momcozy: Could you please let me know which Momcozy product model you’re using? (You can usually find the model number on the bottom of your device or on the packaging box!) This will help me give you the best guidance for your situation.\n<br>(07:41:31) Tmyra: M9\n<br>(07:41:44) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(07:41:45) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(07:41:54) Tmyra: Yes\n<br>(07:42:00) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(07:42:06) Tmyra: Leave a message\n<br>(07:42:10) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊</p></div>",
"plain_body": "(07:41:18) Tmyra: If it’s saying it’s full but it’s not even close to being full what does that mean\n\n(07:41:26) Momcozy: Could you please let me know which Momcozy product model you’re using? (You can usually find the model number on the bottom of your device or on the packaging box!) This will help me give you the best guidance for your situation.\n\n(07:41:31) Tmyra: M9\n\n(07:41:44) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(07:41:45) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(07:41:54) Tmyra: Yes\n\n(07:42:00) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(07:42:06) Tmyra: Leave a message\n\n(07:42:10) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊",
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