提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253209",
"subject": "Momcozy Breast pump warranty",
"description": "Hello \nMy name is Parwinder K Saini . I order the momcozy breast pump in March . I delivered my baby on April 20th,2026 and start using pump but it stop working one by one in 2 weeks . Please help me out to fix or replace it . I am attaching the proof of my purchase",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T23:25:37Z",
"updated_at": "2026-05-14T02:31:41Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::Not working",
"category_value": "cpi__not_working",
"category_zh": "产品无法正常工作"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"email": 2
}
},
"messages": [
{
"conversation_id": "57900712308505",
"type": "Comment",
"created_at": "2026-05-14T02:31:41Z",
"author_id": "34818898182041",
"author_name": "RT-B2B-Becky",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Parwinder,\n \nThank you so much for your message – and thank you for sending the photo of the pump motor. 😊\n \nTo help me understand the issue better, could you please tell me a little more about what’s happening? 🫶\n \nFor example:\n \nDoes the pump not turn on at all?\n \nOr does it turn on but has no suction?\n \nOnce you let me know, I’ll be able to take the next step for you. 💌\n \nThank you so much for your patience – I truly appreciate it. 💕\n \nBest Regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57887585720985",
"type": "Comment",
"created_at": "2026-05-13T14:24:27Z",
"author_id": "57858788120089",
"author_name": "Parwinder Saini",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello i tried to scan the bar code on the pump motor but it was keep saying something wrong. So i click the picture . Pump motor has stop working"
},
{
"conversation_id": "57877140189849",
"type": "Comment",
"created_at": "2026-05-13T08:09:06Z",
"author_id": "34818898182041",
"author_name": "RT-B2B-Becky",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello Parwinder,\n\nThank you for reaching out to us about this. We're sorry to hear your product isn't working as expected, and we truly appreciate you taking the time to bring this to our attention.\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n \nTo help us understand and resolve the issue quickly, could you please share some more details? For example:\n \nThe suction becoming weak during use;\nHaving difficulty turning the pump on;\n\nIf possible, a short video or a few photos showing the issue would be incredibly valuable. Visual details help us identify the cause more accurately and recommend the best troubleshooting steps for your specific situation.\n \nWe want to make sure you're completely satisfied with your Momcozy experience. Thank you for being such an important part of our community, and we look forward to helping you get this resolved.\n\nAfter verification, we will provide the next step in after-sales service.\n\nHave a great day.\n\nSending our best regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57870827459865",
"type": "Comment",
"created_at": "2026-05-13T05:24:14Z",
"author_id": "56945851585177",
"author_name": "RT-Ivy Cai",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear customer,\n\nThank you very much for your letter.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n\nHopefully your problem will be solved soon.\n\nHave a happy day.\n\nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57858757753625",
"type": "Comment",
"created_at": "2026-05-12T23:25:37Z",
"author_id": "57858788120089",
"author_name": "Parwinder Saini",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello My name is Parwinder K Saini . I order the momcozy breast pump in March . I delivered my baby on April 20th,2026 and start using pump but it stop working one by one in 2 weeks . Please help me out to fix or replace it . I am attaching the proof of my purchase"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57900712308505,
"type": "Comment",
"author_id": 34818898182041,
"body": "Dear **Parwinder**,\n\nThank you so much for your message – and thank you for sending the photo of the pump motor. 😊\n\nTo help me understand the issue better, could you please tell me a little more about what’s happening? 🫶\n\nFor example:\n\nDoes the pump not turn on at all?\n\nOr does it turn on but has no suction?\n\nOnce you let me know, I’ll be able to take the next step for you. 💌\n\nThank you so much for your patience – I truly appreciate it. 💕\n\nBest Regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear <a rel=\"noopener noreferrer\" href=\"https://rootglobal.zendesk.com/agent/users/57858788120089\"><strong>Parwinder</strong></a>,<br> <br>Thank you so much for your message – and thank you for sending the photo of the pump motor. 😊<br> <br>To help me understand the issue better, could you please tell me a little more about what’s happening? 🫶<br> <br>For example:<br> <br>Does the pump not turn on at all?<br> <br>Or does it turn on but has no suction?<br> <br>Once you let me know, I’ll be able to take the next step for you. 💌<br> <br>Thank you so much for your patience – I truly appreciate it. 💕<br> <br>Best Regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Parwinder,\n \nThank you so much for your message – and thank you for sending the photo of the pump motor. 😊\n \nTo help me understand the issue better, could you please tell me a little more about what’s happening? 🫶\n \nFor example:\n \nDoes the pump not turn on at all?\n \nOr does it turn on but has no suction?\n \nOnce you let me know, I’ll be able to take the next step for you. 💌\n \nThank you so much for your patience – I truly appreciate it. 💕\n \nBest Regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57900712308377,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "sainiparwinder27@gmail.com",
"name": "Parwinder Saini"
},
"rel": null
}
},
"created_at": "2026-05-14T02:31:41Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57887585720985,
"type": "Comment",
"author_id": 57858788120089,
"body": "Hello i tried to scan the bar code on the pump motor but it was keep saying something wrong. So i click the picture . Pump motor has stop working\n\n  ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello i tried to scan the bar code on the pump motor but it was keep saying something wrong. So i click the picture . Pump motor has stop working <br><div dir=\"ltr\"><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/s8sPqChnFrBxJQfuY7QxksBLx/?name=image0.jpeg\"><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/yxDf7LcyEkEQA7QSELQpk1B1R/?name=image1.jpeg\"><br></div></div>",
"plain_body": "Hello i tried to scan the bar code on the pump motor but it was keep saying something wrong. So i click the picture . Pump motor has stop working ",
"public": true,
"attachments": [],
"audit_id": 57887585720857,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "sainiparwinder27@gmail.com",
"name": "Parwinder Saini",
"original_recipients": [
"sainiparwinder27@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T14:24:27Z",
"metadata": {
"system": {
"message_id": "<D7A3A9C7-97BE-4A3B-8DAF-7DA9E521454A@gmail.com>",
"client": "iPhone Mail (22H340)",
"email_id": "01KRGVJT9GETPEET8GFF5WATC2",
"ip_address": "026.05.13.07",
"raw_email_identifier": "20869961/ab16a157-b832-4a7b-8b50-a8f27cd23aad.eml",
"json_email_identifier": "20869961/ab16a157-b832-4a7b-8b50-a8f27cd23aad.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57877140189849,
"type": "Comment",
"author_id": 34818898182041,
"body": "Hello Parwinder,\n\nThank you for reaching out to us about this. We're sorry to hear your product isn't working as expected, and we truly appreciate you taking the time to bring this to our attention.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n\nTo help us understand and resolve the issue quickly, could you please share some more details? For example:\n\n**The suction becoming weak during use;**\n**Having difficulty turning the pump on;**\n\nIf possible, a short video or a few photos showing the issue would be incredibly valuable. Visual details help us identify the cause more accurately and recommend the best troubleshooting steps for your specific situation.\n\nWe want to make sure you're completely satisfied with your Momcozy experience. Thank you for being such an important part of our community, and we look forward to helping you get this resolved.\n\nAfter verification, we will provide the next step in after-sales service.\n\nHave a great day.\n\nSending our best regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Parwinder,<br><br>Thank you for reaching out to us about this. We're sorry to hear your product isn't working as expected, and we truly appreciate you taking the time to bring this to our attention.<br> <br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.<br> <br>To help us understand and resolve the issue quickly, could you please share some more details? For example:<br> <br><strong>The suction becoming weak during use;</strong><br><strong>Having difficulty turning the pump on;</strong><br><br>If possible, a short video or a few photos showing the issue would be incredibly valuable. Visual details help us identify the cause more accurately and recommend the best troubleshooting steps for your specific situation.<br> <br>We want to make sure you're completely satisfied with your Momcozy experience. Thank you for being such an important part of our community, and we look forward to helping you get this resolved.<br><br>After verification, we will provide the next step in after-sales service.<br><br>Have a great day.<br><br>Sending our best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Parwinder,\n\nThank you for reaching out to us about this. We're sorry to hear your product isn't working as expected, and we truly appreciate you taking the time to bring this to our attention.\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n \nTo help us understand and resolve the issue quickly, could you please share some more details? For example:\n \nThe suction becoming weak during use;\nHaving difficulty turning the pump on;\n\nIf possible, a short video or a few photos showing the issue would be incredibly valuable. Visual details help us identify the cause more accurately and recommend the best troubleshooting steps for your specific situation.\n \nWe want to make sure you're completely satisfied with your Momcozy experience. Thank you for being such an important part of our community, and we look forward to helping you get this resolved.\n\nAfter verification, we will provide the next step in after-sales service.\n\nHave a great day.\n\nSending our best regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57877140189721,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "sainiparwinder27@gmail.com",
"name": "Parwinder Saini"
},
"rel": null
}
},
"created_at": "2026-05-13T08:09:06Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57870827459865,
"type": "Comment",
"author_id": 56945851585177,
"body": "Dear customer,\n\nThank you very much for your letter.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n\nHopefully your problem will be solved soon.\n\nHave a happy day.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br><br>Thank you very much for your letter.<br><br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br><br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.<br><br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br><br>Thank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.<br><br>Hopefully your problem will be solved soon.<br><br>Have a happy day.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear customer,\n\nThank you very much for your letter.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within Momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in Momcozy. We are committed to providing you with the best service possible.\n\nHopefully your problem will be solved soon.\n\nHave a happy day.\n\nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57870827459737,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "sainiparwinder27@gmail.com",
"name": "Parwinder Saini"
},
"rel": null
}
},
"created_at": "2026-05-13T05:24:14Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57858757753625,
"type": "Comment",
"author_id": 57858788120089,
"body": "Hello\n\nMy name is Parwinder K Saini . I order the momcozy breast pump in March . I delivered my baby on April 20th,2026 and start using pump but it stop working one by one in 2 weeks . Please help me out to fix or replace it . I am attaching the proof of my purchase   ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"><div dir=\"ltr\">Hello </div><div dir=\"ltr\">My name is Parwinder K Saini . I order the momcozy breast pump in March . I delivered my baby on April 20th,2026 and start using pump but it stop working one by one in 2 weeks . Please help me out to fix or replace it . I am attaching the proof of my purchase </div></div></div>",
"plain_body": "Hello My name is Parwinder K Saini . I order the momcozy breast pump in March . I delivered my baby on April 20th,2026 and start using pump but it stop working one by one in 2 weeks . Please help me out to fix or replace it . I am attaching the proof of my purchase ",
"public": true,
"attachments": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57858757765145.json",
"id": 57858757765145,
"file_name": "image2.png",
"content_url": "https://rootglobal.zendesk.com/attachments/token/LhDYWO0zxPO144yvlrTVSMF9p/?name=image2.png",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/LhDYWO0zxPO144yvlrTVSMF9p/?name=image2.png",
"content_type": "image/png",
"size": 240709,
"width": null,
"height": null,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57858757813017.json",
"id": 57858757813017,
"file_name": "image2_thumb.png",
"content_url": "https://rootglobal.zendesk.com/attachments/token/slVsl91jlXfxlXRE1U3Uti2o6/?name=image2_thumb.png",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/slVsl91jlXfxlXRE1U3Uti2o6/?name=image2_thumb.png",
"content_type": "image/png",
"size": 3186,
"width": 37,
"height": 80,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "not_scanned"
}
]
},
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57858788161561.json",
"id": 57858788161561,
"file_name": "image0.png",
"content_url": "https://rootglobal.zendesk.com/attachments/token/XxSGahiRSCxZtBimegmn0efrJ/?name=image0.png",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/XxSGahiRSCxZtBimegmn0efrJ/?name=image0.png",
"content_type": "image/png",
"size": 250310,
"width": null,
"height": null,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57858736629785.json",
"id": 57858736629785,
"file_name": "image0_thumb.png",
"content_url": "https://rootglobal.zendesk.com/attachments/token/mb8oSz0fjObqAAE9upDQkToE6/?name=image0_thumb.png",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/mb8oSz0fjObqAAE9upDQkToE6/?name=image0_thumb.png",
"content_type": "image/png",
"size": 3544,
"width": 37,
"height": 80,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "not_scanned"
}
]
},
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57858788166041.json",
"id": 57858788166041,
"file_name": "image1.png",
"content_url": "https://rootglobal.zendesk.com/attachments/token/XCjSeI9drvSnI4roaJwqvmqQM/?name=image1.png",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/XCjSeI9drvSnI4roaJwqvmqQM/?name=image1.png",
"content_type": "image/png",
"size": 345209,
"width": null,
"height": null,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57858773215001.json",
"id": 57858773215001,
"file_name": "image1_thumb.png",
"content_url": "https://rootglobal.zendesk.com/attachments/token/LCeeS0QcWwXuGQNE60WPs6fNh/?name=image1_thumb.png",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/LCeeS0QcWwXuGQNE60WPs6fNh/?name=image1_thumb.png",
"content_type": "image/png",
"size": 3515,
"width": 37,
"height": 80,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "not_scanned"
}
]
}
],
"audit_id": 57858757753497,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "sainiparwinder27@gmail.com",
"name": "Parwinder Saini",
"original_recipients": [
"sainiparwinder27@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T23:25:37Z",
"metadata": {
"system": {
"message_id": "<A4ECCFA6-1914-4029-8F96-16A9E7CBC4BE@gmail.com>",
"client": "iPhone Mail (22H340)",
"email_id": "01KRF852WTGVCZN5361H9EYQFN",
"ip_address": "026.05.12.16",
"raw_email_identifier": "20869961/5c1d01a6-c8ca-4a23-9f76-1b530eabc337.eml",
"json_email_identifier": "20869961/5c1d01a6-c8ca-4a23-9f76-1b530eabc337.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 34818898182041,
"url": "https://rootglobal.zendesk.com/api/v2/users/34818898182041.json",
"name": "RT-B2B-Becky",
"email": "qi.wang@rootglobal.net",
"created_at": "2024-07-09T02:50:05Z",
"updated_at": "2026-05-14T01:35:44Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Faye",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T01:35:40Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32981618076825,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 56945851585177,
"url": "https://rootglobal.zendesk.com/api/v2/users/56945851585177.json",
"name": "RT-Ivy Cai",
"email": "ivy.cai@rootglobal.net",
"created_at": "2026-04-14T03:39:36Z",
"updated_at": "2026-05-14T02:59:17Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:59:21Z",
"two_factor_auth_enabled": false,
"signature": null,
"details": null,
"notes": null,
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 34330312846873,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57858788120089,
"url": "https://rootglobal.zendesk.com/api/v2/users/57858788120089.json",
"name": "Parwinder Saini",
"email": "sainiparwinder27@gmail.com",
"created_at": "2026-05-12T23:25:36Z",
"updated_at": "2026-05-12T23:25:36Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 5
}