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"subject": "Momcozy Pump Motor Weak Suction",
"description": "Hello,\n\nI purchased a Momcozy breast pump from Abu Dhabi and I am currently in Amman, Jordan.\n\nOne of the pump motors suddenly became very weak. The sound is much lower than before and there is almost no suction even when the motor is turned on alone.\n\nI attached a video showing the issue along .\n\nCould you please help me with warranty support or replacement options?\n\nThank you\n\nSent from my iPhone",
"status": "pending",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T23:21:22Z",
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"category_zh": "吸力弱"
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"created_at": "2026-05-13T08:39:18Z",
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"text": "Dear Customer:\n\nThank you for contacting us regarding this matter.\nWe apologize for any inconvenience this may have caused.\n\nCould you please specify the channel name and whether it was purchased online or from a physical store. This information is crucial for confirming our after-sales service plan.\n\nTo ensure your problem is resolved quickly ，please provide the UDI (Unique Device Identifier) information. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n\nIn the meantime, here are some friendly troubleshooting tips many moms find helpful:\n\nLet's start with a quick suction check:\n\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb\n\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be\n\nIf the motor seems to be working fine, the accessories might need some attention:\n\n• Check the essentials: \n\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!\n\n• Consider replacement parts: \n\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n\n• Find your perfect fit: \n\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n\n• Get the right seal: \n\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.\n\nWe look forward to hearing from you.\n\nSincerely,\n\nMomcozy Customer Service Team"
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"text": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1253211 \"Momcozy Pump Motor Issue Without Receipt\" was closed and auto merged into this request. Last comment in request #1253211: \n Hello, \n I have a Momcozy breast pump that was purchased in Abu Dhabi a short time ago, but unfortunately I no longer have the purchase receipt. \n One motor suddenly became very weak and there is almost no suction. I attached a video and photos of the product. \n Could you please advise if there is any repair or replacement option available? \n Thank you \n \n Sent from my iPhone"
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"text": "Hello, I purchased a Momcozy breast pump from Abu Dhabi and I am currently in Amman, Jordan. One of the pump motors suddenly became very weak. The sound is much lower than before and there is almost no suction even when the motor is turned on alone. I attached a video showing the issue along . Could you please help me with warranty support or replacement options? Thank you Sent from my iPhone"
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"body": "Dear Customer:\n\nThank you for contacting us regarding this matter.\nWe apologize for any inconvenience this may have caused.\n\nCould you please specify the channel name and whether it was purchased online or from a physical store. This information is crucial for confirming our after-sales service plan.\n\n\nTo ensure your problem is resolved quickly ，please provide the UDI (Unique Device Identifier) information. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nIn the meantime, here are some friendly troubleshooting tips many moms find helpful:\n\nLet's start with a quick suction check:\n\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb\n\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be\n\n\nIf the motor seems to be working fine, the accessories might need some attention:\n\n• Check the essentials:\n\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!\n\n• Consider replacement parts:\n\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n\n• Find your perfect fit:\n\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n\n• Get the right seal:\n\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.\n\nWe look forward to hearing from you.\n\nSincerely,\n\nMomcozy Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer:<br><br>Thank you for contacting us regarding this matter.<br>We apologize for any inconvenience this may have caused.<br><br>Could you please specify the channel name and whether it was purchased online or from a physical store. This information is crucial for confirming our after-sales service plan.<br><br><br>To ensure your problem is resolved quickly ，please provide the UDI (Unique Device Identifier) information. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. <br><br>In the meantime, here are some friendly troubleshooting tips many moms find helpful:<br><br>Let's start with a quick suction check:<br><br>• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb<br><br>• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be<br><br><br>If the motor seems to be working fine, the accessories might need some attention:<br><br>• Check the essentials: <br><br>Please ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!<br><br>• Consider replacement parts: <br><br>Silicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.<br><br>• Find your perfect fit: <br><br>Since bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.<br><br>• Get the right seal: <br><br>A supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.<br><br>We look forward to hearing from you.<br><br>Sincerely,<br><br>Momcozy Customer Service Team<br></div>",
"plain_body": "Dear Customer:\n\nThank you for contacting us regarding this matter.\nWe apologize for any inconvenience this may have caused.\n\nCould you please specify the channel name and whether it was purchased online or from a physical store. This information is crucial for confirming our after-sales service plan.\n\n\nTo ensure your problem is resolved quickly ，please provide the UDI (Unique Device Identifier) information. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n\nIn the meantime, here are some friendly troubleshooting tips many moms find helpful:\n\nLet's start with a quick suction check:\n\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb\n\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be\n\n\nIf the motor seems to be working fine, the accessories might need some attention:\n\n• Check the essentials: \n\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!\n\n• Consider replacement parts: \n\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n\n• Find your perfect fit: \n\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n\n• Get the right seal: \n\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.\n\nWe look forward to hearing from you.\n\nSincerely,\n\nMomcozy Customer Service Team",
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"body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1253211 \"Momcozy Pump Motor Issue Without Receipt\" was closed and auto merged into this request. Last comment in request #1253211:\n\n\nHello,\n\nI have a Momcozy breast pump that was purchased in Abu Dhabi a short time ago, but unfortunately I no longer have the purchase receipt.\n\nOne motor suddenly became very weak and there is almost no suction. I attached a video and photos of the product.\n\nCould you please advise if there is any repair or replacement option available?\n\nThank you\n\n \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1253211\" target=\"_blank\" rel=\"ticket\">#1253211</a> \"Momcozy Pump Motor Issue Without Receipt\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1253211\" target=\"_blank\" rel=\"ticket\">#1253211</a>:</p>\n<p dir=\"auto\">Hello,</p>\n<p dir=\"auto\">I have a Momcozy breast pump that was purchased in Abu Dhabi a short time ago, but unfortunately I no longer have the purchase receipt.</p>\n<p dir=\"auto\">One motor suddenly became very weak and there is almost no suction. I attached a video and photos of the product.</p>\n<p dir=\"auto\">Could you please advise if there is any repair or replacement option available?</p>\n<p dir=\"auto\">Thank you</p>\n<p dir=\"auto\"><img src=\"cid:01KRF87QQ7CC7252SSZ4ZHGEP8\" alt=\"\"></p>\n<p dir=\"auto\">Sent from my iPhone</p></div>",
"plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1253211 \"Momcozy Pump Motor Issue Without Receipt\" was closed and auto merged into this request. Last comment in request #1253211: \n Hello, \n I have a Momcozy breast pump that was purchased in Abu Dhabi a short time ago, but unfortunately I no longer have the purchase receipt. \n One motor suddenly became very weak and there is almost no suction. I attached a video and photos of the product. \n Could you please advise if there is any repair or replacement option available? \n Thank you \n \n Sent from my iPhone",
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"body": "Hello,\n\nI purchased a Momcozy breast pump from Abu Dhabi and I am currently in Amman, Jordan.\n\nOne of the pump motors suddenly became very weak. The sound is much lower than before and there is almost no suction even when the motor is turned on alone.\n\nI attached a video showing the issue along .\n\nCould you please help me with warranty support or replacement options?\n\nThank you\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">Hello,</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">I purchased a Momcozy breast pump from Abu Dhabi and I am currently in Amman, Jordan.</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">One of the pump motors suddenly became very weak. The sound is much lower than before and there is almost no suction even when the motor is turned on alone.</p><p style=\"direction: rtl; -webkit-text-size-adjust: auto;\" dir=\"auto\">I attached a video showing the issue along .</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">Could you please help me with warranty support or replacement options?</p><p style=\"-webkit-text-size-adjust: auto;\" dir=\"auto\">Thank you</p><div dir=\"ltr\" style=\"direction: rtl;\">Sent from my iPhone</div><div dir=\"ltr\" style=\"direction: rtl;\"></div></div>",
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