提取后的分类输入 JSON
{
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"ticket_id": "1253200",
"subject": "Re: Momcozy Re: Re: Re: Your order 1202279 has been delivered",
"description": "This is a follow-up to your previous request #1053822 \"Re: Re: Your order 1202279 ...\"\n\nHello,\n\nI am contacting you regarding the use of my M9 device purchased from your Membre Cosy website a few months ago.\n\nUnfortunately, I am experiencing a major issue: the machine recently stopped working and no longer functions at all. This situation is particularly problematic for me, as I use this device daily as part of exclusive breastfeeding and milk pumping.\n\nIndeed, I plan to breastfeed my child until the age of two, and this device is essential to my daily routine. Its current malfunction prevents me from continuing under proper conditions.\n\nTherefore, I would like to know whether it would be possible to replace my device, or to provide any other suitable solution under the warranty.\n\nOf course, I remain available to provide any additional information required to process my request (proof of purchase, photos, etc.).\n\nWhile awaiting your reply, I would like to thank you in advance for your help.\n\nBest regards\n\nEnvoyé à partir de Outlook pour iOS \n________________________________\nDe : Terrence (Support) \nEnvoyé : Saturday, April 4, 2026 8:59:08 PM\nÀ : Moha OUKHSASS \nObjet : Momcozy Re: Re: Re: Your order 1202279 has been delivered\n\nHi,\n\nWe have not received a reply to our previous message, so we are writing to follow up with you.\n\nYour satisfaction is our top priority, and your support is the greatest motivation for us to keep moving forward. If you have any further product questions in the future or need any assistance, please feel free to contact us at any time. We will be more than happy to help you.\n\nTo avoid disturbing your work and rest, this support ticket will be automatically closed if we do not hear back from you or if no further assistance is needed.\n\nIf you still need help, please reply directly to this email, and our support team will assist you as soon as possible.\n\nThank you very much for your understanding and support. 🙏\nWe sincerely wish you, your little one, and your family happiness, health, and many joyful moments together! 🌸🌈💖\n\nWarm regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\n[WMJJ57-12J33]",
"status": "open",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T23:19:58Z",
"updated_at": "2026-05-13T21:48:03Z"
},
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"created_at": "2026-05-13T21:48:03Z",
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"text": "Hello, \n I am having trouble starting the machine, and I am not always\n able to get it to work properly. \n Please see the images above my email for reference. \n \nthank you \n \nBest regards"
},
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"conversation_id": "57880151111961",
"type": "Comment",
"created_at": "2026-05-13T09:33:00Z",
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"text": "Dear customer,\n\nThank you for reaching out to us about this. We're sorry to hear your product isn't working as expected, and we truly appreciate you taking the time to bring this to our attention.\n\nTo help us understand and resolve the issue quickly, could you please share some more details? For example:\n\nThe suction becoming weak during use;\n\nHaving difficulty turning the pump on;\n\nTo better analyze the issue you're experiencing, please provide: \nA photo of bottom of motor to let us get the SN and model number : \nUDI (Unique Device Identifier) information located on the bottom of the box. \nWe would also like to confirm the number of faulty motors\n\nIf possible, a short video or a few photos showing the issue would be incredibly valuable. Visual details help us identify the cause more accurately and recommend the best troubleshooting steps for your specific situation.\n\nOnce the problem is confirmed,you are fully covered by our warranty and service policies. \n\nWe want to make sure you're completely satisfied with your Momcozy experience. Thank you for being such an important part of our community.\n\nWe look forward to hearing from you.\n\nSincerely,\nMomcozy Customer Service Team"
},
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"type": "Comment",
"created_at": "2026-05-12T23:19:58Z",
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"text": "This is a follow-up to your previous request #1053822 \"Re: Re: Your order 1202279 ...\" \n Hello, \n \n\n \n I am contacting you regarding the use of my M9 device purchased\n from your Membre Cosy website a few months ago. \n \n\n \n Unfortunately, I am experiencing a major issue: the machine\n recently stopped working and no longer functions at all. This situation is particularly problematic for me, as I use this device daily as part of exclusive breastfeeding and milk pumping. \n \n\n \n Indeed, I plan to breastfeed my child until the age of two,\n and this device is essential to my daily routine. Its current malfunction prevents me from continuing under proper conditions. \n \n\n \n Therefore, I would like to know whether it would be possible\n to replace my device, or to provide any other suitable solution under the warranty. \n \n\n \n Of course, I remain available to provide any additional information\n required to process my request (proof of purchase, photos, etc.). \n \n\n \n While awaiting your reply, I would like to thank you in advance\n for your help. \n \n\n \n \n\n \n \nBest regards \n \n \n\n \n \nEnvoyé à partir de Outlook pour iOS"
}
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"description": "This is a follow-up to your previous request #1053822 \"Re: Re: Your order 1202279 ...\"\n\nHello,\n\n\nI am contacting you regarding the use of my M9 device purchased from your Membre Cosy website a few months ago.\n\n\nUnfortunately, I am experiencing a major issue: the machine recently stopped working and no longer functions at all. This situation is particularly problematic for me, as I use this device daily as part of exclusive breastfeeding and milk pumping.\n\n\nIndeed, I plan to breastfeed my child until the age of two, and this device is essential to my daily routine. Its current malfunction prevents me from continuing under proper conditions.\n\n\nTherefore, I would like to know whether it would be possible to replace my device, or to provide any other suitable solution under the warranty.\n\n\nOf course, I remain available to provide any additional information required to process my request (proof of purchase, photos, etc.).\n\n\nWhile awaiting your reply, I would like to thank you in advance for your help.\n\n\nBest regards\n\nEnvoyé à partir de Outlook pour iOS<https://aka.ms/o0ukef>\n________________________________\nDe : Terrence (Support) <tracking_support@momcozy.com>\nEnvoyé : Saturday, April 4, 2026 8:59:08 PM\nÀ : Moha OUKHSASS <mohajvd@hotmail.fr>\nObjet : Momcozy Re: Re: Re: Your order 1202279 has been delivered\n\nHi,\n\nWe have not received a reply to our previous message, so we are writing to follow up with you.\n\nYour satisfaction is our top priority, and your support is the greatest motivation for us to keep moving forward. If you have any further product questions in the future or need any assistance, please feel free to contact us at any time. We will be more than happy to help you.\n\nTo avoid disturbing your work and rest, this support ticket will be automatically closed if we do not hear back from you or if no further assistance is needed.\n\nIf you still need help, please reply directly to this email, and our support team will assist you as soon as possible.\n\nThank you very much for your understanding and support. 🙏\nWe sincerely wish you, your little one, and your family happiness, health, and many joyful moments together! 🌸🌈💖\n\nWarm regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\n[WMJJ57-12J33]",
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"created_at": "2026-05-13T21:48:03Z",
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"body": "Hello,\n\nI am having trouble starting the machine, and I am not always able to get it to work properly.\n\nPlease see the images above my email for reference.\n\nthank you\n\nBest regards",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><p dir=\"auto\" style=\"line-height: normal; margin: 0px 0px 12px;\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Hello,</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">I am having trouble starting the machine, and I am not always\n able to get it to work properly.</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Please see the images above my email for reference.</span></p>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nthank you</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nBest regards</div></div>",
"plain_body": "Hello, \n I am having trouble starting the machine, and I am not always\n able to get it to work properly. \n Please see the images above my email for reference. \n \nthank you \n \nBest regards",
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"body": "Dear customer,\n\nThank you for reaching out to us about this. We're sorry to hear your product isn't working as expected, and we truly appreciate you taking the time to bring this to our attention.\n\nTo help us understand and resolve the issue quickly, could you please share some more details? For example:\n\nThe suction becoming weak during use;\n\nHaving difficulty turning the pump on;\n\nTo better analyze the issue you're experiencing, please provide:\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\nWe would also like to confirm the number of faulty motors\n\nIf possible, a short video or a few photos showing the issue would be incredibly valuable. Visual details help us identify the cause more accurately and recommend the best troubleshooting steps for your specific situation.\n\nOnce the problem is confirmed,you are fully covered by our warranty and service policies.\n\n\nWe want to make sure you're completely satisfied with your Momcozy experience. Thank you for being such an important part of our community.\n\nWe look forward to hearing from you.\n\nSincerely,\nMomcozy Customer Service Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br><br>Thank you for reaching out to us about this. We're sorry to hear your product isn't working as expected, and we truly appreciate you taking the time to bring this to our attention.<br><br>To help us understand and resolve the issue quickly, could you please share some more details? For example:<br><br>The suction becoming weak during use;<br><br>Having difficulty turning the pump on;<br><br>To better analyze the issue you're experiencing, please provide: <br>A photo of bottom of motor to let us get the SN and model number : <br>UDI (Unique Device Identifier) information located on the bottom of the box. <br>We would also like to confirm the number of faulty motors<br><br>If possible, a short video or a few photos showing the issue would be incredibly valuable. Visual details help us identify the cause more accurately and recommend the best troubleshooting steps for your specific situation.<br><br>Once the problem is confirmed,you are fully covered by our warranty and service policies. <br><br><br>We want to make sure you're completely satisfied with your Momcozy experience. Thank you for being such an important part of our community.<br><br>We look forward to hearing from you.<br><br>Sincerely,<br>Momcozy Customer Service Team<br></div>",
"plain_body": "Dear customer,\n\nThank you for reaching out to us about this. We're sorry to hear your product isn't working as expected, and we truly appreciate you taking the time to bring this to our attention.\n\nTo help us understand and resolve the issue quickly, could you please share some more details? For example:\n\nThe suction becoming weak during use;\n\nHaving difficulty turning the pump on;\n\nTo better analyze the issue you're experiencing, please provide: \nA photo of bottom of motor to let us get the SN and model number : \nUDI (Unique Device Identifier) information located on the bottom of the box. \nWe would also like to confirm the number of faulty motors\n\nIf possible, a short video or a few photos showing the issue would be incredibly valuable. Visual details help us identify the cause more accurately and recommend the best troubleshooting steps for your specific situation.\n\nOnce the problem is confirmed,you are fully covered by our warranty and service policies. \n\n\nWe want to make sure you're completely satisfied with your Momcozy experience. Thank you for being such an important part of our community.\n\nWe look forward to hearing from you.\n\nSincerely,\nMomcozy Customer Service Team",
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"body": "This is a follow-up to your previous request #1053822 \"Re: Re: Your order 1202279 ...\"\n\nHello,\n\nI am contacting you regarding the use of my M9 device purchased from your Membre Cosy website a few months ago.\n\nUnfortunately, I am experiencing a major issue: the machine recently stopped working and no longer functions at all. This situation is particularly problematic for me, as I use this device daily as part of exclusive breastfeeding and milk pumping.\n\nIndeed, I plan to breastfeed my child until the age of two, and this device is essential to my daily routine. Its current malfunction prevents me from continuing under proper conditions.\n\nTherefore, I would like to know whether it would be possible to replace my device, or to provide any other suitable solution under the warranty.\n\nOf course, I remain available to provide any additional information required to process my request (proof of purchase, photos, etc.).\n\nWhile awaiting your reply, I would like to thank you in advance for your help.\n\n\n\n\n\nBest regards\n\n\n\nEnvoyé à partir de Outlook pour iOS",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1053822\" target=\"_blank\" rel=\"ticket\">#1053822</a> \"Re: Re: Your order 1202279 ...\"</div><div style=\" font-size: 12pt;\">\n<p dir=\"auto\" style=\"line-height: normal; margin: 0px 0px 12px;\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Hello,</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">I am contacting you regarding the use of my M9 device purchased\n from your Membre Cosy website a few months ago.</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Unfortunately, I am experiencing a major issue: the machine\n recently stopped working and no longer functions at all. This situation is particularly problematic for me, as I use this device daily as part of exclusive breastfeeding and milk pumping.</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Indeed, I plan to breastfeed my child until the age of two,\n and this device is essential to my daily routine. Its current malfunction prevents me from continuing under proper conditions.</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Therefore, I would like to know whether it would be possible\n to replace my device, or to provide any other suitable solution under the warranty.</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Of course, I remain available to provide any additional information\n required to process my request (proof of purchase, photos, etc.).</span></p>\n<p style=\"line-height: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 7.6pt; color: rgb(0, 0, 0);\"><br>\n</span></p>\n<p style=\"line-height: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">While awaiting your reply, I would like to thank you in advance\n for your help.</span></p>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nBest regards</div>\n</div>\n<div style=\" font-size: 12pt;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt;\">\nEnvoyé à partir de <a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook pour iOS</a></div></div>",
"plain_body": "This is a follow-up to your previous request #1053822 \"Re: Re: Your order 1202279 ...\" \n Hello, \n \n\n \n I am contacting you regarding the use of my M9 device purchased\n from your Membre Cosy website a few months ago. \n \n\n \n Unfortunately, I am experiencing a major issue: the machine\n recently stopped working and no longer functions at all. This situation is particularly problematic for me, as I use this device daily as part of exclusive breastfeeding and milk pumping. \n \n\n \n Indeed, I plan to breastfeed my child until the age of two,\n and this device is essential to my daily routine. Its current malfunction prevents me from continuing under proper conditions. \n \n\n \n Therefore, I would like to know whether it would be possible\n to replace my device, or to provide any other suitable solution under the warranty. \n \n\n \n Of course, I remain available to provide any additional information\n required to process my request (proof of purchase, photos, etc.). \n \n\n \n While awaiting your reply, I would like to thank you in advance\n for your help. \n \n\n\n \n \n\n\n \n \nBest regards \n \n \n\n\n \n \nEnvoyé à partir de Outlook pour iOS",
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