回复：来自 Momcozy：您如何评价您收到的支持？请求 #1220309

Re: From Momcozy: How would you rate the support you received? Request #1220309
Ticket 1253108 open normal 2026-05-12T22:39:38Z Zendesk
客服备注 / Agents notes 34029476051481
1 pump unable to power on Recipient: Flor Crivello Recipient's province/state: California City: Fresno Zip Code: 93722 Street Address: 3618 W Olive Ave Recipient's phone number: (559) 230-9208 Number of defective motor(s): 1 (R)
1 个泵无法开机 收件人：Flor Crivello 收件人省/州：加利福尼亚州 城市：弗雷斯诺 邮编：93722 街道地址：3618 W Olive Ave 收件人电话号码：(559) 230-9208 故障电机数量：1 (右)
Zendesk 既有问题分类 34154549939865
CPI::Unable to power on
value: cpi__unable_to_power_on
无法开机
销售渠道 / 来源渠道 32685292044825
B2B::Aeroflow Breastpumps
value: b2b__aeroflow_breastpumps
产品型号 / 产品线 33749938239513
milk pump::Momcozy::Air 1
value: milk_pump__momcozy__air_1

核心信息

产品字段
milk pump::Momcozy::Air 1
会话渠道
{"web": 2, "email": 1}
本地 channel
Agent
更新时间
2026-05-13T17:32:39Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】回复：来自 Momcozy：您如何评价您收到的支持？请求 #1220309
【既有分类】无法开机
【产品/渠道】milk pump::Momcozy::Air 1 / Agent
【客服备注】1 个泵无法开机
收件人：Flor Crivello
省/州：加利福尼亚州
城市：弗雷斯诺
邮编：93722
街道地址：3618 W Olive Ave
电话：(559) 230-9208
故障电机数量：1 (右)
【描述】这是您之前的请求 #1220309 “与来电者 +1 (559) 2... 的通话”的后续。
【会话记录】
1. [2026-05-12 22:39 customer Flor]: 这是您之前的请求 #1220309 “与来电者 +1 (559) 2... 的通话”的后续。 来自我的 iPhone
2. [2026-05-13 09:23 agent Kristine]: 你好！很高兴收到您的来信！由于该产品是通过第三方分销商购买的，请您分享一张显示产品型号和订单日期的收据或订单确认截图。这将帮助我们核实订单信息和保修。一旦确认，我们将继续为您更换一个泵电机。感谢您的配合，期待为您提供进一步帮助。诚挚的问候，Momcozy 客户支持团队
3. [2026-05-13 17:32 customer Flor]: 来自我的 iPhone

描述与翻译

中文描述

这是您之前的请求 #1220309 “与来电者 +1 (559) 2... 的通话”的后续。


来自我的 iPhone

英文/原始描述

This is a follow-up to your previous request #1220309 "Call with Caller +1 (559) 2..."


Sent from my iPhone

Conversation 中文翻译

#1 customer 2026-05-13T17:32:39Z email Comment Flor
来自我的 iPhone
英文原文 / 原始消息 
Sent from my iPhone
#2 agent 2026-05-13T09:23:51Z web Comment BL-B2B-Kristine
你好！

很高兴收到您的来信！

由于该产品是通过第三方分销商购买的，请您分享一张显示产品型号和订单日期的收据或订单确认截图。这将帮助我们核实订单信息和保修。

一旦确认，我们将继续为您更换一个泵电机。

感谢您的配合，期待为您提供进一步帮助。

诚挚的问候，
Momcozy 客户支持团队
英文原文 / 原始消息 
Hello!

We’re so happy to hear from you!

As the product was purchased through a third-party distributor, we kindly ask you to share a screenshot of your receipt or order confirmation showing the item model and order date. This will help us verify the order information and warranty.

Once confirmed, we’ll proceed with ONE PUMP MOTOR replacement.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
Momcozy Customer Support Team
#3 customer 2026-05-12T22:39:38Z web Comment Flor
这是您之前的请求 #1220309 “与来电者 +1 (559) 2... 的通话”的后续。 
来自我的 iPhone
英文原文 / 原始消息 
This is a follow-up to your previous request #1220309 "Call with Caller +1 (559) 2..." 
 Sent from my iPhone

全部自定义字段

field_id显示名 / 选项名value
32685292044825B2B::Aeroflow Breastpumpsb2b__aeroflow_breastpumps
33749938239513milk pump::Momcozy::Air 1milk_pump__momcozy__air_1
340294760514811 pump unable to power on Recipient: Flor Crivello Recipient's province/state: California City: Fresno Zip Code: 93722 Street Address: 3618 W Olive Ave Recipient's phone number: (559) 230-9208 Number of defective motor(s): 1 (R)
34154549939865CPI::Unable to power oncpi__unable_to_power_on

更多原始信息

提取后的分类输入 JSON 
{
  "ticket": {
    "ticket_id": "1253108",
    "subject": "Re: From Momcozy: How would you rate the support you received? Request #1220309",
    "description": "This is a follow-up to your previous request #1220309 \"Call with Caller +1 (559) 2...\"\n\n\nSent from my iPhone",
    "status": "open",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-12T22:39:38Z",
    "updated_at": "2026-05-13T17:32:39Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "1 pump unable to power on\n\nRecipient: Flor Crivello \nRecipient's province/state: California \nCity: Fresno \nZip Code: 93722\nStreet Address: 3618 W Olive Ave \nRecipient's phone number: (559) 230-9208\nNumber of defective motor(s):  1 (R)",
    "agents_notes": "1 pump unable to power on\n\nRecipient: Flor Crivello \nRecipient's province/state: California \nCity: Fresno \nZip Code: 93722\nStreet Address: 3618 W Olive Ave \nRecipient's phone number: (559) 230-9208\nNumber of defective motor(s): 1 (R)",
    "category_field_id": "34154549939865",
    "category_name": "CPI::Unable to power on",
    "category_value": "cpi__unable_to_power_on",
    "category_zh": "无法开机"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 2,
      "email": 1
    }
  },
  "messages": [
    {
      "conversation_id": "57890451701657",
      "type": "Comment",
      "created_at": "2026-05-13T17:32:39Z",
      "author_id": "56370926605209",
      "author_name": "Flor",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Sent from my iPhone"
    },
    {
      "conversation_id": "57879875352601",
      "type": "Comment",
      "created_at": "2026-05-13T09:23:51Z",
      "author_id": "33115820348185",
      "author_name": "BL-B2B-Kristine",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hello!\n\nWe’re so happy to hear from you!\n\nAs the product was purchased through a third-party distributor, we kindly ask you to share a screenshot of your receipt or order confirmation showing the item model and order date. This will help us verify the order information and warranty.\n\nOnce confirmed, we’ll proceed with ONE PUMP MOTOR replacement.\n\nWe appreciate your cooperation and look forward to assisting you further.\n\nBest regards,\nMomcozy Customer Support Team"
    },
    {
      "conversation_id": "57857969669913",
      "type": "Comment",
      "created_at": "2026-05-12T22:39:38Z",
      "author_id": "56370926605209",
      "author_name": "Flor",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "This is a follow-up to your previous request #1220309 \"Call with Caller +1 (559) 2...\" \n Sent from my iPhone"
    }
  ]
}
翻译 JSON 
{
  "translated_subject": "回复：来自 Momcozy：您如何评价您收到的支持？请求 #1220309",
  "translated_description": "这是您之前的请求 #1220309 “与来电者 +1 (559) 2... 的通话”的后续。\n\n\n来自我的 iPhone",
  "translated_agents_notes": "1 个泵无法开机\n\n收件人：Flor Crivello \n收件人省/州：加利福尼亚州 \n城市：弗雷斯诺 \n邮编：93722\n街道地址：3618 W Olive Ave \n收件人电话号码：(559) 230-9208\n故障电机数量：1 (右)",
  "translated_category_label": "无法开机",
  "translated_messages": [
    {
      "conversation_id": "57890451701657",
      "created_at": "2026-05-13T17:32:39Z",
      "sender_type": "customer",
      "author_name": "Flor",
      "channel": "email",
      "translated_text": "来自我的 iPhone"
    },
    {
      "conversation_id": "57879875352601",
      "created_at": "2026-05-13T09:23:51Z",
      "sender_type": "agent",
      "author_name": "BL-B2B-Kristine",
      "channel": "web",
      "translated_text": "你好！\n\n很高兴收到您的来信！\n\n由于该产品是通过第三方分销商购买的，请您分享一张显示产品型号和订单日期的收据或订单确认截图。这将帮助我们核实订单信息和保修。\n\n一旦确认，我们将继续为您更换一个泵电机。\n\n感谢您的配合，期待为您提供进一步帮助。\n\n诚挚的问候，\nMomcozy 客户支持团队"
    },
    {
      "conversation_id": "57857969669913",
      "created_at": "2026-05-12T22:39:38Z",
      "sender_type": "customer",
      "author_name": "Flor",
      "channel": "web",
      "translated_text": "这是您之前的请求 #1220309 “与来电者 +1 (559) 2... 的通话”的后续。 \n 来自我的 iPhone"
    }
  ],
  "chinese_reading_text": "【标题】回复：来自 Momcozy：您如何评价您收到的支持？请求 #1220309\n【既有分类】无法开机\n【产品/渠道】milk pump::Momcozy::Air 1 / Agent\n【客服备注】1 个泵无法开机\n收件人：Flor Crivello \n省/州：加利福尼亚州 \n城市：弗雷斯诺 \n邮编：93722\n街道地址：3618 W Olive Ave \n电话：(559) 230-9208\n故障电机数量：1 (右)\n【描述】这是您之前的请求 #1220309 “与来电者 +1 (559) 2... 的通话”的后续。\n【会话记录】\n1. [2026-05-12 22:39 customer Flor]: 这是您之前的请求 #1220309 “与来电者 +1 (559) 2... 的通话”的后续。 来自我的 iPhone\n2. [2026-05-13 09:23 agent Kristine]: 你好！很高兴收到您的来信！由于该产品是通过第三方分销商购买的，请您分享一张显示产品型号和订单日期的收据或订单确认截图。这将帮助我们核实订单信息和保修。一旦确认，我们将继续为您更换一个泵电机。感谢您的配合，期待为您提供进一步帮助。诚挚的问候，Momcozy 客户支持团队\n3. [2026-05-13 17:32 customer Flor]: 来自我的 iPhone",
  "translation_notes": [
    "该工单是之前通话请求 #1220309 的后续跟进。",
    "客服 Kristine 已承诺在验证第三方购买收据后更换一个泵电机。"
  ]
}
ticket_raw_json 
{
  "custom_fields": [
    {
      "id": 32685292044825,
      "value": "b2b__aeroflow_breastpumps",
      "name": "B2B::Aeroflow Breastpumps"
    },
    {
      "id": 33749938239513,
      "value": "milk_pump__momcozy__air_1",
      "name": "milk pump::Momcozy::Air 1"
    },
    {
      "id": 34029476051481,
      "value": "1 pump unable to power on\n\nRecipient: Flor Crivello \nRecipient's province/state: California \nCity: Fresno \nZip Code: 93722\nStreet Address: 3618 W Olive Ave \nRecipient's phone number: (559) 230-9208\nNumber of defective motor(s):  1 (R)"
    },
    {
      "id": 34154549939865,
      "value": "cpi__unable_to_power_on",
      "name": "CPI::Unable to power on"
    }
  ],
  "custom_status_id": 32358758515353,
  "ticket_id": 1253108,
  "assignee_id": 33115820348185,
  "created": "2026-05-12T22:39:38Z",
  "subject": "Re: From Momcozy: How would you rate the support you received? Request #1220309",
  "support_type": "Agent",
  "32685292044825": "B2B::Aeroflow Breastpumps",
  "33749938239513": "milk pump::Momcozy::Air 1",
  "34029476051481": "1 pump unable to power on\n\nRecipient: Flor Crivello \nRecipient's province/state: California \nCity: Fresno \nZip Code: 93722\nStreet Address: 3618 W Olive Ave \nRecipient's phone number: (559) 230-9208\nNumber of defective motor(s):  1 (R)",
  "34154549939865": "CPI::Unable to power on",
  "34154710239001": null,
  "fields": [
    {
      "id": 32685292044825,
      "value": "b2b__aeroflow_breastpumps",
      "name": "B2B::Aeroflow Breastpumps"
    },
    {
      "id": 33749938239513,
      "value": "milk_pump__momcozy__air_1",
      "name": "milk pump::Momcozy::Air 1"
    },
    {
      "id": 34029476051481,
      "value": "1 pump unable to power on\n\nRecipient: Flor Crivello \nRecipient's province/state: California \nCity: Fresno \nZip Code: 93722\nStreet Address: 3618 W Olive Ave \nRecipient's phone number: (559) 230-9208\nNumber of defective motor(s):  1 (R)"
    },
    {
      "id": 34154549939865,
      "value": "cpi__unable_to_power_on",
      "name": "CPI::Unable to power on"
    }
  ],
  "ticket": {
    "id": 1253108,
    "subject": "Re: From Momcozy: How would...",
    "description": "This is a follow-up to your previous request #1220309 \"Call with Caller +1 (559) 2...\"\n\n\nSent from my iPhone",
    "is_group_public": true,
    "status": "open",
    "type": "incident",
    "priority": "normal",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1253108.json",
    "custom_status_id": 32358758515353,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57890451701657,
      "body": "Sent from my iPhone",
      "created_at": "2026-05-13T17:32:39Z",
      "author_id": 56370926605209,
      "public": true
    }
  }
}
conversation_raw_json 
{
  "conversations": [
    {
      "id": 57890451701657,
      "type": "Comment",
      "author_id": 56370926605209,
      "body": " ![image0.png](https://rootglobal.zendesk.com/attachments/token/GkKqqrYRrUfrYERzX82riuRKS/?name=image0.png)\n\nSent from my iPhone",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><img alt=\"image0.png\" src=\"https://rootglobal.zendesk.com/attachments/token/GkKqqrYRrUfrYERzX82riuRKS/?name=image0.png\"><br><div dir=\"ltr\">Sent from my iPhone</div></div>",
      "plain_body": "Sent from my iPhone",
      "public": true,
      "attachments": [],
      "audit_id": 57890451701529,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "email",
        "source": {
          "from": {
            "address": "fcrivello819@gmail.com",
            "name": "Flor",
            "original_recipients": [
              "fcrivello819@gmail.com",
              "support+id4447zj-5pj7w@momcozy.zendesk.com"
            ]
          },
          "to": {
            "name": "momcozy",
            "address": "support+id4447zj-5pj7w@momcozy.zendesk.com"
          },
          "rel": null
        }
      },
      "created_at": "2026-05-13T17:32:39Z",
      "metadata": {
        "system": {
          "message_id": "<5F2ED7FB-AAAB-4FDC-8E1D-4A7B79614E20@gmail.com>",
          "client": "iPhone Mail (23E261)",
          "email_id": "01KRH6BJ4EYETPS99GDNG3Y7Z9",
          "ip_address": "73.41.37.142",
          "raw_email_identifier": "20869961/3f22b15a-6e11-4109-bd89-40039a87aebd.eml",
          "json_email_identifier": "20869961/3f22b15a-6e11-4109-bd89-40039a87aebd.json",
          "eml_redacted": false,
          "location": "Fresno, CA, United States",
          "latitude": 36.7943,
          "longitude": -119.8856
        },
        "custom": {},
        "flags": [
          15
        ],
        "flags_options": {
          "15": {
            "trusted": true
          }
        },
        "trusted": true,
        "suspension_type_id": null
      }
    },
    {
      "id": 57879875352601,
      "type": "Comment",
      "author_id": 33115820348185,
      "body": "Hello!\n\nWe’re so happy to hear from you!\n\nAs the product was purchased through a third-party distributor, we kindly ask you to share a screenshot of your receipt or order confirmation showing the item model and order date. This will help us verify the order information and warranty.\n\nOnce confirmed, we’ll proceed with ONE PUMP MOTOR replacement.\n\nWe appreciate your cooperation and look forward to assisting you further.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello!<br><br>We’re so happy to hear from you!<br><br>As the product was purchased through a third-party distributor, we kindly ask you to share a screenshot of your receipt or order confirmation showing the item model and order date. This will help us verify the order information and warranty.<br><br>Once confirmed, we’ll proceed with ONE PUMP MOTOR replacement.<br><br>We appreciate your cooperation and look forward to assisting you further.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello!\n\nWe’re so happy to hear from you!\n\nAs the product was purchased through a third-party distributor, we kindly ask you to share a screenshot of your receipt or order confirmation showing the item model and order date. This will help us verify the order information and warranty.\n\nOnce confirmed, we’ll proceed with ONE PUMP MOTOR replacement.\n\nWe appreciate your cooperation and look forward to assisting you further.\n\nBest regards,\nMomcozy Customer Support Team",
      "public": true,
      "attachments": [],
      "audit_id": 57879875352473,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
          "from": {},
          "to": {
            "address": "fcrivello819@gmail.com",
            "name": "Flor"
          },
          "rel": null
        }
      },
      "created_at": "2026-05-13T09:23:51Z",
      "metadata": {
        "system": {
          "client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
          "ip_address": "127.0.0.6",
          "location": "Baguio City, 15, Philippines",
          "latitude": 16.4124,
          "longitude": 120.5933
        },
        "custom": {}
      }
    },
    {
      "id": 57857969669913,
      "type": "Comment",
      "author_id": 56370926605209,
      "body": "This is a follow-up to your previous request #1220309 \"Call with Caller +1 (559) 2...\"\n\n\n\nSent from my iPhone",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1220309\" target=\"_blank\" rel=\"ticket\">#1220309</a> \"Call with Caller +1 (559) 2...\"</div><div dir=\"ltr\"><br><div dir=\"ltr\">Sent from my iPhone</div></div></div>",
      "plain_body": "This is a follow-up to your previous request #1220309 \"Call with Caller +1 (559) 2...\"  \n Sent from my iPhone",
      "public": true,
      "attachments": [
        {
          "url": "https://rootglobal.zendesk.com/api/v2/attachments/57857969681689.json",
          "id": 57857969681689,
          "file_name": "Video.mov",
          "content_url": "https://rootglobal.zendesk.com/attachments/token/1ms7V54PPy60YUPObrH9aDxMf/?name=Video.mov",
          "mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/1ms7V54PPy60YUPObrH9aDxMf/?name=Video.mov",
          "content_type": "video/quicktime",
          "size": 3884810,
          "width": null,
          "height": null,
          "inline": false,
          "deleted": false,
          "malware_access_override": false,
          "malware_scan_result": "malware_not_found",
          "thumbnails": []
        }
      ],
      "audit_id": 57857969669785,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
          "to": {},
          "from": {
            "ticket_id": 1220309,
            "subject": "Call with Caller +1 (559) 230-9208",
            "channel": "voice"
          },
          "rel": "follow_up"
        }
      },
      "created_at": "2026-05-12T22:39:38Z",
      "metadata": {
        "system": {
          "message_id": "<30E3A53F-BA88-4FF3-BDEC-B853860B07DE@gmail.com>",
          "client": "iPhone Mail (23E261)",
          "email_id": "01KRF5GW12GJ6EP94E595S9JF4",
          "ip_address": "73.41.37.142",
          "raw_email_identifier": "20869961/79ec8d3b-f89f-49af-9f6c-aac1687f0bc1.eml",
          "json_email_identifier": "20869961/79ec8d3b-f89f-49af-9f6c-aac1687f0bc1.json",
          "eml_redacted": false,
          "location": "Fresno, CA, United States",
          "latitude": 36.7943,
          "longitude": -119.8856
        },
        "custom": {},
        "flags": [
          15
        ],
        "flags_options": {
          "15": {
            "trusted": true
          }
        },
        "trusted": true,
        "suspension_type_id": null
      }
    }
  ],
  "users": [
    {
      "id": 33115820348185,
      "url": "https://rootglobal.zendesk.com/api/v2/users/33115820348185.json",
      "name": "BL-B2B-Kristine",
      "email": "root-support-10@rootglobal.net",
      "created_at": "2024-05-30T03:25:37Z",
      "updated_at": "2026-05-14T03:04:47Z",
      "time_zone": "Beijing",
      "iana_time_zone": "Asia/Shanghai",
      "phone": null,
      "shared_phone_number": null,
      "photo": {
        "url": "https://rootglobal.zendesk.com/api/v2/attachments/45020305576601.json",
        "id": 45020305576601,
        "file_name": "1.jpg",
        "content_url": "https://rootglobal.zendesk.com/system/photos/45020305576601/1.jpg",
        "mapped_content_url": "https://rootglobal.zendesk.com/system/photos/45020305576601/1.jpg",
        "content_type": "image/jpeg",
        "size": 2057,
        "width": 80,
        "height": 80,
        "inline": false,
        "deleted": false,
        "thumbnails": [
          {
            "url": "https://rootglobal.zendesk.com/api/v2/attachments/45020305592345.json",
            "id": 45020305592345,
            "file_name": "1_thumb.jpg",
            "content_url": "https://rootglobal.zendesk.com/system/photos/45020305576601/1_thumb.jpg",
            "mapped_content_url": "https://rootglobal.zendesk.com/system/photos/45020305576601/1_thumb.jpg",
            "content_type": "image/jpeg",
            "size": 695,
            "width": 32,
            "height": 32,
            "inline": false,
            "deleted": false
          }
        ]
      },
      "locale_id": 1,
      "locale": "en-US",
      "organization_id": null,
      "role": "agent",
      "verified": true,
      "external_id": null,
      "tags": [],
      "alias": "Flora",
      "active": true,
      "shared": false,
      "shared_agent": false,
      "last_login_at": "2026-05-14T01:32:00Z",
      "two_factor_auth_enabled": false,
      "signature": "",
      "details": "",
      "notes": "",
      "role_type": 0,
      "custom_role_id": 32522474586777,
      "is_billing_admin": false,
      "moderator": false,
      "ticket_restriction": null,
      "only_private_comments": false,
      "restricted_agent": false,
      "suspended": false,
      "default_group_id": 32981618076825,
      "report_csv": false,
      "user_fields": {
        "model": null,
        "phone": null,
        "consumption_details": null,
        "age_information": null,
        "user_personal_information": null,
        "weight_information": null,
        "intentional_product_details": null,
        "size_details": null,
        "pregnancy_and_lactation_cycle": null,
        "order_details": null,
        "appid": null
      },
      "suspension_details": null
    },
    {
      "id": 56370926605209,
      "url": "https://rootglobal.zendesk.com/api/v2/users/56370926605209.json",
      "name": "Flor",
      "email": "fcrivello819@gmail.com",
      "created_at": "2026-03-26T08:34:50Z",
      "updated_at": "2026-05-12T22:39:38Z",
      "time_zone": "Asia/Hong_Kong",
      "iana_time_zone": "Asia/Hong_Kong",
      "phone": "1 (559) 230-9208",
      "shared_phone_number": false,
      "photo": null,
      "locale_id": 1,
      "locale": "en-US",
      "organization_id": null,
      "role": "end-user",
      "verified": true,
      "external_id": "2037085842040701444",
      "tags": [],
      "alias": null,
      "active": true,
      "shared": false,
      "shared_agent": false,
      "last_login_at": null,
      "two_factor_auth_enabled": null,
      "signature": null,
      "details": null,
      "notes": null,
      "role_type": null,
      "custom_role_id": null,
      "is_billing_admin": null,
      "moderator": false,
      "ticket_restriction": "requested",
      "only_private_comments": false,
      "restricted_agent": true,
      "suspended": false,
      "default_group_id": null,
      "report_csv": false,
      "user_fields": {
        "model": null,
        "phone": null,
        "consumption_details": null,
        "age_information": null,
        "user_personal_information": null,
        "weight_information": null,
        "intentional_product_details": null,
        "size_details": null,
        "pregnancy_and_lactation_cycle": null,
        "order_details": null,
        "appid": "app_690b04fb6db3dcedbd629ff9"
      },
      "suspension_details": null
    }
  ],
  "next_page": null,
  "previous_page": null,
  "count": 3
}