提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253115",
"subject": "Re: Notify from Momcozy about you request",
"description": "This is a follow-up to your previous request #1220266 \"Re: From Momcozy: How would...\"\n\nHi,\n\nI just received the replacement pumps. In previous correspondence, I had asked to get the M9’s instead of the air1 model since the air1’s I had were totally unreliable.\n\nI opened the box to find another set of air1’s. How should I proceed? Should I try these out and hope it was a random issue causing loss of suction with the first set? Or send them back to get the M9s?\n\nThanks,\nSabrina Luce",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T22:40:49Z",
"updated_at": "2026-05-13T08:49:07Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "9.25.2025",
"agents_notes": "9.25.2025",
"category_field_id": "34154549939865",
"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2
}
},
"messages": [
{
"conversation_id": "57878655447065",
"type": "Comment",
"created_at": "2026-05-13T08:49:07Z",
"author_id": "35460307111321",
"author_name": "BL-B2B-Angel",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for reaching out, and we sincerely apologize for the confusion regarding your replacement.\n \nUnfortunately, because your original order was placed through a third-party distributor, our system only allows us to process a replacement for the same model that was originally purchased. We sincerely apologize for missing this information in our previous email and for any inconvenience this causes.\n \nBecause we are unable to process a different model as a replacement, we recommend that you try the new Air 1 units. There is a strong possibility that the issues you experienced with your previous set were isolated to those specific units, and this new replacement should perform as expected.\n \nPlease let us know how these work for you once you have had a chance to try them. If you encounter any further issues with the suction performance, we will be here to support you.\n \nIf you have any further questions, please feel free to reach out. Thank you!\n \nBest regards,\nMomcozy Customer Support Team\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57857982189081",
"type": "Comment",
"created_at": "2026-05-12T22:40:49Z",
"author_id": "56243813095705",
"author_name": "Sabrina R Luce",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
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"text": "Hi, \n I just received the replacement pumps. In previous correspondence, I had asked to get the M9’s instead of the air1 model since the air1’s I had were totally unreliable. \n I opened the box to find another set of air1’s. How should I proceed? Should I try these out and hope it was a random issue causing loss of suction with the first set? Or send them back to get the M9s? \n Thanks, Sabrina Luce \n \n \n \nOn May 4, 2026, at 5:51 AM, Sabrina R Luce wrote:\n\n Hi, \n I have gone through the trouble shooting steps and issue still persists. They are just not keeping suction... \n I think I would like to switch to the M9. My neighbor has those and says she hasn’t had any issues like what I’m dealing with. \n Name: Sabrina Luce Country: USA State/Province: TX City: Colleyville Zip/ Postal code: 76034 Street Address: 5404 Juniper Ct Contact number: 8178461198 Quantity of defective pump/s: 2 \n Thanks, Sabrina \n \n \nOn May 3, 2026, at 2:01 PM, Momcozy support wrote:\n\n \n \n \n\n \n \n\n \n Dear Sabrina R Luce, We are the customer support team from Momcozy. Would you kindly let us know if the issue you mentioned has been sorted out, or if you still need our assistance? If you have no follow-up needs, please ignore this email, as this email is just to ensure that your issue has been properly resolved. If the situation you reported has not been resolved or you still need our help, we hope to hear from you soon. Please rest assured, we will help you until everything is resolved. Here is the copy of the previous email: Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nLet's start with some simple troubleshooting steps. If you could film a short video while following these instructions, it would give us valuable insight into what's happening:\n \n \n \nStep-by-Step Check:\n \n• Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.\n \n• Power On & Select Mode: Turn on the motor and set it to Expression Mode.\n \n• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n \n• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n \n \n \nComfort & Fit Matters:\n \n• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment\n \n• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size\n \n• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance\n \n• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level\n \nOnce we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement (same model or different model if you like) to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \n \nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team\n Have a wonderful day!\nCustomer Support Team from Momcozy \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n[GZ59G4-DMDXX]"
}
]
}
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"created": "2026-05-12T22:40:49Z",
"subject": "Re: Notify from Momcozy about you request",
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"ticket": {
"id": 1253115,
"subject": "Re: Notify from Momcozy abo...",
"description": "This is a follow-up to your previous request #1220266 \"Re: From Momcozy: How would...\"\n\nHi,\n\nI just received the replacement pumps. In previous correspondence, I had asked to get the M9’s instead of the air1 model since the air1’s I had were totally unreliable.\n\nI opened the box to find another set of air1’s. How should I proceed? Should I try these out and hope it was a random issue causing loss of suction with the first set? Or send them back to get the M9s?\n\nThanks,\nSabrina Luce",
"is_group_public": true,
"status": "solved",
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"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253115.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57878655447065,
"body": "Hello,\n \nThank you for reaching out, and we sincerely apologize for the confusion regarding your replacement.\n \nUnfortunately, because your original order was placed through a third-party distributor, our system only allows us to process a replacement for the same model that was originally purchased. We sincerely apologize for missing this information in our previous email and for any inconvenience this causes.\n \nBecause we are unable to process a different model as a replacement, we recommend that you try the new Air 1 units. There is a strong possibility that the issues you experienced with your previous set were isolated to those specific units, and this new replacement should perform as expected.\n \nPlease let us know how these work for you once you have had a chance to try them. If you encounter any further issues with the suction performance, we will be here to support you.\n \nIf you have any further questions, please feel free to reach out. Thank you!\n \nBest regards,\nMomcozy Customer Support Team\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"created_at": "2026-05-13T08:49:07Z",
"author_id": 35460307111321,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57878655447065,
"type": "Comment",
"author_id": 35460307111321,
"body": "Hello,\n\nThank you for reaching out, and we sincerely apologize for the confusion regarding your replacement.\n\nUnfortunately, because your original order was placed through a third-party distributor, our system only allows us to process a replacement for the same model that was originally purchased. We sincerely apologize for missing this information in our previous email and for any inconvenience this causes.\n\nBecause we are unable to process a different model as a replacement, we recommend that you try the new **Air 1** units. There is a strong possibility that the issues you experienced with your previous set were isolated to those specific units, and this new replacement should perform as expected.\n\nPlease let us know how these work for you once you have had a chance to try them. If you encounter any further issues with the suction performance, we will be here to support you.\n\nIf you have any further questions, please feel free to reach out. Thank you!\n\nBest regards,\nMomcozy Customer Support Team\n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out, and we sincerely apologize for the confusion regarding your replacement.<br> <br>Unfortunately, because your original order was placed through a third-party distributor, our system only allows us to process a replacement for the same model that was originally purchased. We sincerely apologize for missing this information in our previous email and for any inconvenience this causes.<br> <br>Because we are unable to process a different model as a replacement, we recommend that you try the new <strong>Air 1</strong> units. There is a strong possibility that the issues you experienced with your previous set were isolated to those specific units, and this new replacement should perform as expected.<br> <br>Please let us know how these work for you once you have had a chance to try them. If you encounter any further issues with the suction performance, we will be here to support you.<br> <br>If you have any further questions, please feel free to reach out. Thank you!<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.<br></div>",
"plain_body": "Hello,\n \nThank you for reaching out, and we sincerely apologize for the confusion regarding your replacement.\n \nUnfortunately, because your original order was placed through a third-party distributor, our system only allows us to process a replacement for the same model that was originally purchased. We sincerely apologize for missing this information in our previous email and for any inconvenience this causes.\n \nBecause we are unable to process a different model as a replacement, we recommend that you try the new Air 1 units. There is a strong possibility that the issues you experienced with your previous set were isolated to those specific units, and this new replacement should perform as expected.\n \nPlease let us know how these work for you once you have had a chance to try them. If you encounter any further issues with the suction performance, we will be here to support you.\n \nIf you have any further questions, please feel free to reach out. Thank you!\n \nBest regards,\nMomcozy Customer Support Team\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"address": "sabrina.luce@utexas.edu",
"name": "Sabrina R Luce"
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"created_at": "2026-05-13T08:49:07Z",
"metadata": {
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"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
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{
"id": 57857982189081,
"type": "Comment",
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"body": "Hi,\n\n\nI just received the replacement pumps. In previous correspondence, I had asked to get the M9’s instead of the air1 model since the air1’s I had were totally unreliable.\n\n\n\nI opened the box to find another set of air1’s. How should I proceed? Should I try these out and hope it was a random issue causing loss of suction with the first set? Or send them back to get the M9s?\n\n\n\nThanks,\n\nSabrina Luce\n\n\n\n \n\n\n\n> On May 4, 2026, at 5:51 AM, Sabrina R Luce <sabrina.luce@utexas.edu> wrote:\n\n> \n> Hi,\n>\n>\n>\n> I have gone through the trouble shooting steps and issue still persists. They are just not keeping suction...\n>\n>\n>\n> I think I would like to switch to the M9. My neighbor has those and says she hasn’t had any issues like what I’m dealing with.\n>\n>\n>\n> Name: Sabrina Luce\n>\n> Country: USA\n>\n> State/Province: TX\n>\n> City: Colleyville\n>\n> Zip/ Postal code: 76034\n>\n> Street Address: 5404 Juniper Ct\n>\n> Contact number: 8178461198\n>\n> Quantity of defective pump/s: 2\n>\n>\n>\n> Thanks,\n>\n> Sabrina\n>\n>\n>\n>\n>\n> > On May 3, 2026, at 2:01 PM, Momcozy support <support@momcozy.com> wrote:\n>\n> > \n> >\n> > Dear Sabrina R Luce,\n> >\n> > We are the customer support team from Momcozy.\n> >\n> > Would you kindly let us know if the issue you mentioned has been sorted out, or if you still need our assistance? If you have no follow-up needs, please ignore this email, as this email is just to ensure that your issue has been properly resolved.\n> >\n> > If the situation you reported has not been resolved or you still need our help, we hope to hear from you soon. Please rest assured, we will help you until everything is resolved.\n> >\n> > Here is the copy of the previous email:\n> >\n> > Hi,\n> >\n> > We hope this message finds you well.\n> > We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n> >\n> > Let's start with some simple troubleshooting steps. If you could film a short video while following these instructions, it would give us valuable insight into what's happening:\n> >\n> >\n> >\n> > Step-by-Step Check:\n> >\n> > • Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.\n> >\n> > • Power On & Select Mode: Turn on the motor and set it to Expression Mode.\n> >\n> > • Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n> >\n> > • Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n> >\n> >\n> >\n> > Comfort & Fit Matters:\n> >\n> > • Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment\n> >\n> > • Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size\n> >\n> > • Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance\n> >\n> > • Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level\n> >\n> > Once we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement (same model or different model if you like) to you.\n> >\n> > Please provide the following information:\n> > **Name:**\n> > **Country:**\n> > **State/Province:**\n> > **City:**\n> > **Zip/ Postal code:**\n> > **Street Address:**\n> > **Contact number:**\n> > **Quantity of defective pump/s:**\n> >\n> >\n> > Thank you once again for your patience and we're looking forward to your reply.\n> >\n> > Best regards,\n> > Momcozy Customer Support Team\n> >\n> > Have a wonderful day!\n> > Customer Support Team from Momcozy\n> >\n> >\n> >\n> > This email is a service from Momcozy. Delivered by Zendesk\n> >\n> > [GZ59G4-DMDXX]",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<div><br></div><div>I just received the replacement pumps. In previous correspondence, I had asked to get the M9’s instead of the air1 model since the air1’s I had were totally unreliable.</div><div><br></div><div>I opened the box to find another set of air1’s. How should I proceed? Should I try these out and hope it was a random issue causing loss of suction with the first set? Or send them back to get the M9s?</div><div><br></div><div>Thanks,</div><div>Sabrina Luce</div><div><br></div><div><img alt=\"image1.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/ymKOFIBViixfpma9iYjlrX1CA/?name=image1.jpeg\"><br></div><div><br><div dir=\"ltr\"><blockquote><br>On May 4, 2026, at 5:51 AM, Sabrina R Luce <sabrina.luce@utexas.edu> wrote:<br><br></blockquote></div><blockquote><div dir=\"ltr\"><div>Hi, </div><div><br></div><div>I have gone through the trouble shooting steps and issue still persists. They are just not keeping suction...</div><div><br></div><div>I think I would like to switch to the M9. My neighbor has those and says she hasn’t had any issues like what I’m dealing with.</div><div><div><br></div><div>Name: Sabrina Luce</div><div>Country: USA</div><div>State/Province: TX</div><div>City: Colleyville</div><div>Zip/ Postal code: 76034</div><div>Street Address: 5404 Juniper Ct</div><div>Contact number: 8178461198</div><div>Quantity of defective pump/s: 2</div></div><div><br></div><div>Thanks,</div><div>Sabrina</div><div><br></div><br><div dir=\"ltr\"><blockquote><br>On May 3, 2026, at 2:01 PM, Momcozy support <support@momcozy.com> wrote:<br><br></blockquote></div><blockquote><div dir=\"ltr\">\n \n \n\n \n \n\n <div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n <p dir=\"auto\">Dear Sabrina R Luce,</p><p dir=\"auto\">We are the customer support team from Momcozy.</p><p dir=\"auto\">Would you kindly let us know if the issue you mentioned has been sorted out, or if you still need our assistance? If you have no follow-up needs, please ignore this email, as this email is just to ensure that your issue has been properly resolved.</p><p dir=\"auto\">If the situation you reported has not been resolved or you still need our help, we hope to hear from you soon. Please rest assured, we will help you until everything is resolved.</p><p dir=\"auto\">Here is the copy of the previous email:</p><div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope this message finds you well.<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>Let's start with some simple troubleshooting steps. If you could film a short video while following these instructions, it would give us valuable insight into what's happening:<br> <br> <br> <br>Step-by-Step Check:<br> <br>• Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.<br> <br>• Power On & Select Mode: Turn on the motor and set it to Expression Mode.<br> <br>• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.<br> <br>• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.<br> <br> <br> <br>Comfort & Fit Matters:<br> <br>• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment<br> <br>• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size<br> <br>• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance<br> <br>• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level<br> <br>Once we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement (same model or different model if you like) to you.<br> <br>Please provide the following information:<br><strong>Name:</strong><br><strong>Country:</strong><br><strong>State/Province:</strong><br><strong>City:</strong><br><strong>Zip/ Postal code:</strong><br><strong>Street Address:</strong><br><strong>Contact number:</strong><br><strong>Quantity of defective pump/s:</strong><br> <br> <br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div><p dir=\"auto\"></p><p dir=\"auto\">Have a wonderful day!<br>Customer Support Team from Momcozy</p>\n </div><br>\n <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div><br>\n \n<span style=\"color: #FFFFFF;\">[GZ59G4-DMDXX]</span>\n\n<div style=\"display: none;\"> <div> </div></div></div></blockquote></div></blockquote></div></div>",
"plain_body": "Hi, \n I just received the replacement pumps. In previous correspondence, I had asked to get the M9’s instead of the air1 model since the air1’s I had were totally unreliable. \n I opened the box to find another set of air1’s. How should I proceed? Should I try these out and hope it was a random issue causing loss of suction with the first set? Or send them back to get the M9s? \n Thanks, Sabrina Luce \n \n \n \nOn May 4, 2026, at 5:51 AM, Sabrina R Luce <sabrina.luce@utexas.edu> wrote:\n\n Hi, \n I have gone through the trouble shooting steps and issue still persists. They are just not keeping suction... \n I think I would like to switch to the M9. My neighbor has those and says she hasn’t had any issues like what I’m dealing with. \n Name: Sabrina Luce Country: USA State/Province: TX City: Colleyville Zip/ Postal code: 76034 Street Address: 5404 Juniper Ct Contact number: 8178461198 Quantity of defective pump/s: 2 \n Thanks, Sabrina \n \n \nOn May 3, 2026, at 2:01 PM, Momcozy support <support@momcozy.com> wrote:\n\n \n \n \n\n \n \n\n \n Dear Sabrina R Luce, We are the customer support team from Momcozy. Would you kindly let us know if the issue you mentioned has been sorted out, or if you still need our assistance? If you have no follow-up needs, please ignore this email, as this email is just to ensure that your issue has been properly resolved. If the situation you reported has not been resolved or you still need our help, we hope to hear from you soon. Please rest assured, we will help you until everything is resolved. Here is the copy of the previous email: Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nLet's start with some simple troubleshooting steps. If you could film a short video while following these instructions, it would give us valuable insight into what's happening:\n \n \n \nStep-by-Step Check:\n \n• Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.\n \n• Power On & Select Mode: Turn on the motor and set it to Expression Mode.\n \n• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n \n• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n \n \n \nComfort & Fit Matters:\n \n• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment\n \n• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size\n \n• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance\n \n• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level\n \nOnce we receive the updated, we’ll take care of the rest right away. If the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement (same model or different model if you like) to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \n \nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team\n Have a wonderful day!\nCustomer Support Team from Momcozy \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n[GZ59G4-DMDXX]",
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