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"body": "Hi there,\n\nThank you very much for taking the time to inform us and assisting us in resolving this issue.\n\nWe have arranged a 1 MOTOR (note: without accessories) replacement for you. Processing time is up to 48 hrs. Please allow 3-7 business days for the delivery. Please be assured that you will receive the replacement within the timeframe. Please wait patiently.\n\nAgain, we are deeply sorry for any inconvenience this issue has caused you, and we appreciate you giving us the chance to correct it for you. We're so much grateful for your support and consideration.\n\nIf you have other questions, feel free to contact us.\n\nBest regards,\nMomcozy Customer Support Team\n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Hi there,\n\nThank you very much for taking the time to inform us and assisting us in resolving this issue.\n\nWe have arranged a 1 MOTOR (note: without accessories) replacement for you. Processing time is up to 48 hrs. Please allow 3-7 business days for the delivery. Please be assured that you will receive the replacement within the timeframe. Please wait patiently.\n\nAgain, we are deeply sorry for any inconvenience this issue has caused you, and we appreciate you giving us the chance to correct it for you. We're so much grateful for your support and consideration.\n\nIf you have other questions, feel free to contact us.\n\nBest regards,\nMomcozy Customer Support Team\n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br><br>Thank you very much for taking the time to inform us and assisting us in resolving this issue.<br><br>We have arranged a 1 MOTOR (note: without accessories) replacement for you. Processing time is up to 48 hrs. Please allow 3-7 business days for the delivery. Please be assured that you will receive the replacement within the timeframe. Please wait patiently.<br><br>Again, we are deeply sorry for any inconvenience this issue has caused you, and we appreciate you giving us the chance to correct it for you. We're so much grateful for your support and consideration.<br><br>If you have other questions, feel free to contact us.<br><br>Best regards,<br>Momcozy Customer Support Team<br><br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.<br></div>",
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"body": "This is a follow-up to your previous request #912273 \"Re: Momcozy Re: Re: Momcozy...\"\n\nHello!\n\nOne of my pumps stopped turning on again. The right one. I have tried to charge it, and nothing works. Hit the button and does not light up to turn on at all. I need another one shipped and have attached the information to this email.\n\nAIR1BP334NRDBE1001109B60F58W2110385\n\nName:Tanya Akin\nProvince/State: Minnesota\nCity: Waconia\nZip Code: 55387\nStreet Address: 1808 Coney Ln Waconia MN 55387\nContact Number: 952-465-7879\nNumber of faulty pumps: 1 or 2? 1\n\n\n ",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/912273\" target=\"_blank\" rel=\"ticket\">#912273</a> \"Re: Momcozy Re: Re: Momcozy...\"</div><div><div><div dir=\"auto\">Hello! </div><div dir=\"auto\">One of my pumps stopped turning on again. The right one. I have tried to charge it, and nothing works. Hit the button and does not light up to turn on at all. I need another one shipped and have attached the information to this email. </div><div dir=\"auto\"><div>AIR1BP334NRDBE1001109B60F58W2110385</div></div></div></div><div><div><span style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: 0.875rem; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Name:Tanya Akin<br></span><span style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: 0.875rem; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Province/State: Minnesota </span><br style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; color: rgb(195,196,197); font-size: 14px;\"><span style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: 0.875rem; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">City: Waconia </span><br style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; color: rgb(195,196,197); font-size: 14px;\"><span style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: 0.875rem; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Zip Code: 55387</span><br style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; color: rgb(195,196,197); font-size: 14px;\"><span style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: 0.875rem; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Street Address:<span style=\" background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\"> </span><a href=\"https://www.google.com/maps/search/1808+Coney+Ln+Waconia+MN?entry=gmail&source=g\" style=\" font-size: 0.875rem; background-color: rgba(0,0,0,0); color: rgb(66,133,244); border-color: rgb(66,133,244);\" rel=\"noreferrer\">1808 Coney Ln Waconia MN</a><span style=\" background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\"> </span>55387</span><br style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; color: rgb(195,196,197); font-size: 14px;\"><span style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: 0.875rem; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Contact Number: 952-465-7879</span><br style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; color: rgb(195,196,197); font-size: 14px;\"><span style=\"font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: 0.875rem; float: none; display: inline !important; background-color: rgba(0,0,0,0); color: rgb(68,68,68); border-color: rgb(68,68,68);\">Number of faulty pumps: 1 or 2? 1</span></div><br></div><div><div dir=\"auto\"><div></div><br></div></div><div><div><div><br></div>\n</div>\n</div></div>",
"plain_body": "This is a follow-up to your previous request #912273 \"Re: Momcozy Re: Re: Momcozy...\" Hello! One of my pumps stopped turning on again. The right one. I have tried to charge it, and nothing works. Hit the button and does not light up to turn on at all. I need another one shipped and have attached the information to this email. AIR1BP334NRDBE1001109B60F58W2110385 Name:Tanya Akin\nProvince/State: Minnesota City: Waconia Zip Code: 55387 Street Address: 1808 Coney Ln Waconia MN 55387 Contact Number: 952-465-7879 Number of faulty pumps: 1 or 2? 1",
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