提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252999",
"subject": "Request Order Cancellation",
"description": "Hello,\n\nI would like to request cancellation of my order, if it has not already been processed or shipped.\n\nOrder number: JJ1677990\n\nPlease let me know if the cancellation can be completed and if a refund will be issued. Thank you very much for your time and assistance.\n\nBest regards,\nKristina Herrington \n\nOn Tue, May 12, 2026, 09:21 momcozy wrote:\n\nOrder #JJ1677990\n\nThank you for your order!\n\nWe're getting your order ready to be shipped. We will notify you when it has been sent.\n\n \n\nView your order (https://momcozy.com/_t/c/v3/AAC3iGWfFZoqZqq0XiGDz0wgs2i92FFb559--DSOVjaD6l-yXkongTfv9y9Z28FGz7nli-YhFwrwg169WjFNQxawszkct849S7ZTtfQ0DffE01RrU8MyqpfF3RfHcHw8dyAhHRqimMP5-lRjjcRIZGPdoUhp11iKQYuBKAdXv3g_tkAE6RdL7lVx3lrigQbKkKo0UsSNIwZbbcsjh7VUGfgjlaIgu1SdoPQRiSZ3XBVD06f-l6wrtnjH0xBLO2_WiDAartrB7gLvbLB1iXCEQ3ellce2vyLMMXXYW4KQwdWMU4Q6cfQ_pkigrc0E9YWmHg1Jr20kgCSGb1-aAY6TRyEPpioMrL0iQ5oqe0r8zC_6Ros2I_yTdGq6vPMRgVyNlU0qFjzYc4mzkJCZn5Okif0FdlnPR4xe6YP-tG-l2U21Xr0mH_w0oAjmecUgULRRmKcJ6i_deFUOl8GiJOvXRYaztSnenhvSarjz_8fEZ4P0jV1k9cXeYaRwojCfnFE1s4pYgIp-32daxtpYVJMvRTcy9Dswh62aUxoRMvTiC5Ekv_-tMp4LFiO65UCoZzmlptKIS5GXTbrPxmycIgu5Ll26tnI6QtbsOaLeOj3D958_rx_-iM0cGXbycuFzo90qjbz5-JoZcm-xun297Bf906KCOHU8LthTpCTyWaydH9doCjQAj-kdP3TtAWwgF3upQrw1lwq4T3K60OXBzDqUCwIJEZWEOC5Pga_Fvo9JoGT4h_bSMPdVZhlIGO9-sjDQm8Q7SeCaroaAJjbGkwagOssHrpfy_N2TrI7Pqg6SIZ87LiqNkCLQ0xcZ_sNuEjIivXH-MWkhGFk72IWi17YNLmvnO_gtLyUdE5jiQ4_dgoIVrWhCgDN8jZigbjBICrS-QIenl_vHa2YHYTV1OajTxERdEWg_v2JD3o1O35qgQd7GXNwJ1q3FgOjY5egw_D3ZeS0abKte6yg2EBF-o29y7Og9uERvAjsW5LeOwcLXgvWUM07h7nX-efJYHhJzTDQILCxiD_e3nL_Lw5D9U9jWI9QFph9DizdnAj18Bm5zpK2RJ_533RtvoFDn4Q7lucGy1k1CPk3ptDC3lvkfZglHGg8bPnlYD_8FHSa01xcGU34exu9DqdEyuJ5NpJ0oZU-RAsF1poh96aUL3WPEF102CQeSEza4F-7afMvn89ClTvuJH61Z6i8sJMOajkdDLLgvqZmDqKgb2ln72Vb3vzlnPHkKmZKayJ3nqoD3TTwm6QDN9I-_Q90aU-uTiiok_T5QeF3zdOIfanFR--Zh7FHPHSIFiwckvZfh5HXFsFyVOq-XU0RKpO1QxmcH6dhgbnIl-lVVkt7NdnnNfK8Nk8bSSPqEmpLTxi-83o8KVbBSw7iwpxsNFuuxmgserDBVB7tvofrPDQHimzRn0U5k07fO1oHxi6Pe2tfcWWIzb0Gve8bappoyAAZa4utlJXopgde-pqCDQP-gA4zBOlVSnpkQWjZOQ-DVfOSYKKsXjohUNfQmU3oWUuaDNamukaacY5VIVzDhxhyKKzW2wRpCaJo=) Track order with (https://momcozy.com/_t/c/v3/AAB7LgOySdWehV_RoCb2RdLl3N511iH-d8wvaQ7-ztINWMl0LbnwV2tu8btS1BXpJgrH4u-_DqAGneBBI9rhnIuJz-n-Rnoh7FIl1nq8_pe5-mkOQ5NMs9Zz9Ifl8MFxbEjaJzQyLmGv_ZMw7HBhduW-zhf2CVCeZwwF-yv7_cEvknBI4E9TbzsnFchRosrW1ymhR9QXpn2Rwc9USoBzbhO1ibjlhwqqYpW1EoANc25Ah6rB8GsPsO11X_Gu8BPXQSaF56M5mULoKvNNXba_OQnwbvJEpkS1zlaPEditY4DsfM_JE_q3HHP-G7wfr8BmbtEvXAGv1pGBPFb1zgxeFGvix4MLPMGR9yezp6TU6KOdIaDYMpy7SZ_cjbUN8Kld0qwRZeKg2SUMozCo8hrKUpsOdq0n481OKtE33Stwwl2dWlZaQz6i4GgQKyF0ClZLVk_-BywY__4_TDbt5Kyn9o6pQ7Uv6h5fhbMgI9XZRPlupdJrm-jPXnoNvyXpfHGYVS1iveEKD-5YkqGTCvpcgXxAY_UKSXgPc2MzRz9V2Pp01KTO6Tyuu0kodt7PrwDUbKqo0esYZ63YsIOJu-gkMjL697nc8k2Y7bCID1eCfVjuvB5BIaZzUAllwFm7L7p39I8Hs_jvFKIRvbDSZo5zEGn3FDT_pm5bpUFHVxAKC0tIf_mwlFiqUCUhZCnevXF1Mwd2PxE03t0ZLrO3koLN3Klz4cWqyEU8s2MObigQaFN48Rg4DdcXfha6Cw0rxw0ngAKC1tFCk6zns-ZuXq-Hvm8dYbzUJwTxJgUZsQ07ewXHI4AKwhM22-aHdcP8WxoRXT9730qy4l7NNGpnRNnrq0t7Er8rZFVJS6yPx6sd2DPP6Xf6oVhv7ZMi8PXJF0reTKrdkFGQ9VsbWkX9DYFiAC8HLtG1rumy4NRRRYQvPzWc_i4RyjYUhTTp3OsLvR6oo_EEEzl2kgVuAVzDPmZR2eIGPs5Bx9jkwoV-NWTvkktchyV3PwOOX606icdEYx8D11CKcOUeYfek7A2ijMDYfAgGyQGPVGvsfKWh2he9pe8iCxhinYSuFqAZP1NWBEaXKOicxSwj8o7PW9yG1ko3ALhkZ1JhFDQCChLQyYQfzY5EsfbMK1c6zJbw)\n\nor Visit our store (https://momcozy.com/_t/c/v3/AAAxagrhZ9tTum48XdzswpOjd-jbqmtuyL3G1G5jMvv4xOxXUZ8PwRhGMjSXtqw3UonpJeTJ1I5CEj_iQd3itwJPxduauEf38nbb_s5S5hAjAG534unMZddFt08TSX5y2-J1bO5BSHGnjvH-JMWYNc3NjKsxWE3c6TqGn5MuOH_Xz0gjKSfjBO2yA9sYPG6LAk84l147JjicQyFeBUKAw9H1vWv_qk46MNpl8jI8bVFXsaA3AslfmRczBohJB9OUUXrHvwwQTFmObmvaqV2IachWJf91tnExT0Udnl0Epfbj12ZgQmRQkOpKWQE8lQjB0t2HFk-t282vRGAqKw==)\n\nOrder summary\n\n Momcozy 5-Inch Dual-mode Smart Baby Monitor with 2 Camera -BM04 × 1\n\nCSC20 (-$62.99)\n\n$314.99\n\n$252.00\n\nSubtotal\n\n $252.00\n\nShipping\n\n $0.00\n\nTaxes\n\n $32.76\n\nTotal\n\n $284.76 CAD\n You saved $62.99\n\nCustomer information\n\nShipping address\n\nKristina Herrington\n230 Cranesbill Road (https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g)\nOttawa ON K2S 1B9 (https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g)\nCanada (https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g)\n\nBilling address\n\nKristina Herrington\n4839 State Route 3 (https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g)\nCentral Square NY 13036 (https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g)\nUnited States (https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g)\n\nPayment\n\nending with 4828\n\nShipping method\n\nFree Shipping\n\nIf you have any questions, reply to this email or contact us at support@momcozy.com",
"status": "pending",
"priority": "urgent",
"product_model": "",
"created_at": "2026-05-12T21:49:55Z",
"updated_at": "2026-05-13T07:30:46Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::Tracking order",
"category_value": "orders_logistics__tracking_order",
"category_zh": "查询订单物流"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57875708552985",
"type": "Comment",
"created_at": "2026-05-13T07:30:46Z",
"author_id": "44048742970137",
"author_name": "RT-CD-Feeding-Rosy",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nThank you for reaching out to us.\n \nUnfortunately, your package has already been dispatched and is in the possession of the carrier. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused.\n \nWe recommend that you contact the courier to refuse delivery when the package arrives. Once the package is returned to our warehouse, please get in touch with us, and we will promptly process your refund.\n \nYou can track the package and contact the courier using the following links:\n \nTracking link:https://t.17track.net/en#nums=2017697777166394\nCarrier:Canada Post\n \nWe apologize once again for the inconvenience, and we hope this helps resolve the issue. If you have any further questions or need assistance, please feel free to let us know.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57857279782681",
"type": "Comment",
"created_at": "2026-05-12T21:49:55Z",
"author_id": "57857261035033",
"author_name": "Kris",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, \n I would like to request cancellation of my order, if it has not already been processed or shipped. \n Order number: JJ1677990 \n Please let me know if the cancellation can be completed and if a refund will be issued. Thank you very much for your time and assistance. \n Best regards, Kristina Herrington \n On Tue, May 12, 2026, 09:21 momcozy wrote:\n \n\n \n\n \n \n \n \n \n \n\n \n \n\n \n \n \n \n\n \n \n \n \n Order #JJ1677990\n \n \n \n \n \n \n \n\n \n \n\n \n \n\n \n \n \n \n \n \n \n \n Thank you for your order!\n \n \n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n View your order\n \n \n \n Track order with \n \n \n \n \n \n \n \n or Visit our store\n\n \n \n\n \n \n \n\n \n \n \n \n \n\n \n \n \n \n \n \n Order summary \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n\nMomcozy 5-Inch Dual-mode Smart Baby Monitor with 2 Camera -BM04 × 1\n\n \n \n \n \n CSC20\n (-$62.99)\n \n \n \n \n \n \n \n \n \n \n \n $314.99\n \n \n \n $252.00\n \n \n \n \n \n \n \n \n\n \n \n \n \n\n \n \n Subtotal\n \n \n \n $252.00\n \n\n \n \n Shipping\n \n \n \n $0.00\n \n\n \n \n Taxes\n \n \n \n $32.76\n \n\n \n \n\n \n \n Total\n \n \n \n $284.76 CAD\n \n\n \n \n You saved $62.99\n \n \n \n \n \n \n \n\n \n\n \n \n \n \n \n\n \n \n \n \n \n \n Customer information \n \n \n \n \n \n \n \n \n \n \n \n Shipping address \n Kristina Herrington\n230 Cranesbill Road\nOttawa ON K2S 1B9\nCanada \n \n \n \n \n Billing address \n Kristina Herrington\n4839 State Route 3\nCentral Square NY 13036\nUnited States \n \n \n \n \n \n \n \n \n\n Payment \n \n \n \n \n \n \n \n \n \n ending with 4828\n\n \n \n \n \n \n \n \n \n \n\n \n \n \n \n Shipping method \n \n \n Free Shipping\n \n \n \n \n \n \n \n\n \n \n \n \n \n\n \n \n \n \n \n \n \n If you have any questions, reply to this email or contact us at support@momcozy.com"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "electrical__baby_monitor__bm04",
"name": "electrical::Baby Monitor::BM04"
},
{
"id": 34154549939865,
"value": "orders_logistics__tracking_order",
"name": "Orders&Logistics::Tracking order"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1252999,
"assignee_id": 44048742970137,
"created": "2026-05-12T21:49:55Z",
"subject": "Request Order Cancellation",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "electrical::Baby Monitor::BM04",
"34029476051481": null,
"34154549939865": "Orders&Logistics::Tracking order",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
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{
"id": 33749938239513,
"value": "electrical__baby_monitor__bm04",
"name": "electrical::Baby Monitor::BM04"
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{
"id": 34154549939865,
"value": "orders_logistics__tracking_order",
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],
"ticket": {
"id": 1252999,
"subject": "Request Order Cancellation",
"description": "Hello,\n\nI would like to request cancellation of my order, if it has not already been processed or shipped.\n\nOrder number: JJ1677990\n\nPlease let me know if the cancellation can be completed and if a refund will be issued. Thank you very much for your time and assistance.\n\nBest regards,\nKristina Herrington \n\nOn Tue, May 12, 2026, 09:21 momcozy <support@momcozy.com> wrote:\n\nOrder #JJ1677990\n\nThank you for your order!\n\nWe're getting your order ready to be shipped. We will notify you when it has been sent.\n\n \n\nView your order (https://momcozy.com/_t/c/v3/AAC3iGWfFZoqZqq0XiGDz0wgs2i92FFb559--DSOVjaD6l-yXkongTfv9y9Z28FGz7nli-YhFwrwg169WjFNQxawszkct849S7ZTtfQ0DffE01RrU8MyqpfF3RfHcHw8dyAhHRqimMP5-lRjjcRIZGPdoUhp11iKQYuBKAdXv3g_tkAE6RdL7lVx3lrigQbKkKo0UsSNIwZbbcsjh7VUGfgjlaIgu1SdoPQRiSZ3XBVD06f-l6wrtnjH0xBLO2_WiDAartrB7gLvbLB1iXCEQ3ellce2vyLMMXXYW4KQwdWMU4Q6cfQ_pkigrc0E9YWmHg1Jr20kgCSGb1-aAY6TRyEPpioMrL0iQ5oqe0r8zC_6Ros2I_yTdGq6vPMRgVyNlU0qFjzYc4mzkJCZn5Okif0FdlnPR4xe6YP-tG-l2U21Xr0mH_w0oAjmecUgULRRmKcJ6i_deFUOl8GiJOvXRYaztSnenhvSarjz_8fEZ4P0jV1k9cXeYaRwojCfnFE1s4pYgIp-32daxtpYVJMvRTcy9Dswh62aUxoRMvTiC5Ekv_-tMp4LFiO65UCoZzmlptKIS5GXTbrPxmycIgu5Ll26tnI6QtbsOaLeOj3D958_rx_-iM0cGXbycuFzo90qjbz5-JoZcm-xun297Bf906KCOHU8LthTpCTyWaydH9doCjQAj-kdP3TtAWwgF3upQrw1lwq4T3K60OXBzDqUCwIJEZWEOC5Pga_Fvo9JoGT4h_bSMPdVZhlIGO9-sjDQm8Q7SeCaroaAJjbGkwagOssHrpfy_N2TrI7Pqg6SIZ87LiqNkCLQ0xcZ_sNuEjIivXH-MWkhGFk72IWi17YNLmvnO_gtLyUdE5jiQ4_dgoIVrWhCgDN8jZigbjBICrS-QIenl_vHa2YHYTV1OajTxERdEWg_v2JD3o1O35qgQd7GXNwJ1q3FgOjY5egw_D3ZeS0abKte6yg2EBF-o29y7Og9uERvAjsW5LeOwcLXgvWUM07h7nX-efJYHhJzTDQILCxiD_e3nL_Lw5D9U9jWI9QFph9DizdnAj18Bm5zpK2RJ_533RtvoFDn4Q7lucGy1k1CPk3ptDC3lvkfZglHGg8bPnlYD_8FHSa01xcGU34exu9DqdEyuJ5NpJ0oZU-RAsF1poh96aUL3WPEF102CQeSEza4F-7afMvn89ClTvuJH61Z6i8sJMOajkdDLLgvqZmDqKgb2ln72Vb3vzlnPHkKmZKayJ3nqoD3TTwm6QDN9I-_Q90aU-uTiiok_T5QeF3zdOIfanFR--Zh7FHPHSIFiwckvZfh5HXFsFyVOq-XU0RKpO1QxmcH6dhgbnIl-lVVkt7NdnnNfK8Nk8bSSPqEmpLTxi-83o8KVbBSw7iwpxsNFuuxmgserDBVB7tvofrPDQHimzRn0U5k07fO1oHxi6Pe2tfcWWIzb0Gve8bappoyAAZa4utlJXopgde-pqCDQP-gA4zBOlVSnpkQWjZOQ-DVfOSYKKsXjohUNfQmU3oWUuaDNamukaacY5VIVzDhxhyKKzW2wRpCaJo=) Track order with (https://momcozy.com/_t/c/v3/AAB7LgOySdWehV_RoCb2RdLl3N511iH-d8wvaQ7-ztINWMl0LbnwV2tu8btS1BXpJgrH4u-_DqAGneBBI9rhnIuJz-n-Rnoh7FIl1nq8_pe5-mkOQ5NMs9Zz9Ifl8MFxbEjaJzQyLmGv_ZMw7HBhduW-zhf2CVCeZwwF-yv7_cEvknBI4E9TbzsnFchRosrW1ymhR9QXpn2Rwc9USoBzbhO1ibjlhwqqYpW1EoANc25Ah6rB8GsPsO11X_Gu8BPXQSaF56M5mULoKvNNXba_OQnwbvJEpkS1zlaPEditY4DsfM_JE_q3HHP-G7wfr8BmbtEvXAGv1pGBPFb1zgxeFGvix4MLPMGR9yezp6TU6KOdIaDYMpy7SZ_cjbUN8Kld0qwRZeKg2SUMozCo8hrKUpsOdq0n481OKtE33Stwwl2dWlZaQz6i4GgQKyF0ClZLVk_-BywY__4_TDbt5Kyn9o6pQ7Uv6h5fhbMgI9XZRPlupdJrm-jPXnoNvyXpfHGYVS1iveEKD-5YkqGTCvpcgXxAY_UKSXgPc2MzRz9V2Pp01KTO6Tyuu0kodt7PrwDUbKqo0esYZ63YsIOJu-gkMjL697nc8k2Y7bCID1eCfVjuvB5BIaZzUAllwFm7L7p39I8Hs_jvFKIRvbDSZo5zEGn3FDT_pm5bpUFHVxAKC0tIf_mwlFiqUCUhZCnevXF1Mwd2PxE03t0ZLrO3koLN3Klz4cWqyEU8s2MObigQaFN48Rg4DdcXfha6Cw0rxw0ngAKC1tFCk6zns-ZuXq-Hvm8dYbzUJwTxJgUZsQ07ewXHI4AKwhM22-aHdcP8WxoRXT9730qy4l7NNGpnRNnrq0t7Er8rZFVJS6yPx6sd2DPP6Xf6oVhv7ZMi8PXJF0reTKrdkFGQ9VsbWkX9DYFiAC8HLtG1rumy4NRRRYQvPzWc_i4RyjYUhTTp3OsLvR6oo_EEEzl2kgVuAVzDPmZR2eIGPs5Bx9jkwoV-NWTvkktchyV3PwOOX606icdEYx8D11CKcOUeYfek7A2ijMDYfAgGyQGPVGvsfKWh2he9pe8iCxhinYSuFqAZP1NWBEaXKOicxSwj8o7PW9yG1ko3ALhkZ1JhFDQCChLQyYQfzY5EsfbMK1c6zJbw)\n\nor Visit our store (https://momcozy.com/_t/c/v3/AAAxagrhZ9tTum48XdzswpOjd-jbqmtuyL3G1G5jMvv4xOxXUZ8PwRhGMjSXtqw3UonpJeTJ1I5CEj_iQd3itwJPxduauEf38nbb_s5S5hAjAG534unMZddFt08TSX5y2-J1bO5BSHGnjvH-JMWYNc3NjKsxWE3c6TqGn5MuOH_Xz0gjKSfjBO2yA9sYPG6LAk84l147JjicQyFeBUKAw9H1vWv_qk46MNpl8jI8bVFXsaA3AslfmRczBohJB9OUUXrHvwwQTFmObmvaqV2IachWJf91tnExT0Udnl0Epfbj12ZgQmRQkOpKWQE8lQjB0t2HFk-t282vRGAqKw==)\n\nOrder summary\n\n Momcozy 5-Inch Dual-mode Smart Baby Monitor with 2 Camera -BM04 × 1\n\nCSC20 (-$62.99)\n\n$314.99\n\n$252.00\n\nSubtotal\n\n $252.00\n\nShipping\n\n $0.00\n\nTaxes\n\n $32.76\n\nTotal\n\n $284.76 CAD\n You saved $62.99\n\nCustomer information\n\nShipping address\n\nKristina Herrington\n230 Cranesbill Road (https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g)\nOttawa ON K2S 1B9 (https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g)\nCanada (https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g)\n\nBilling address\n\nKristina Herrington\n4839 State Route 3 (https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g)\nCentral Square NY 13036 (https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g)\nUnited States (https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g)\n\nPayment\n\nending with 4828\n\nShipping method\n\nFree Shipping\n\nIf you have any questions, reply to this email or contact us at support@momcozy.com",
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"body": "Hi there,\n \nThank you for reaching out to us.\n \nUnfortunately, your package has already been dispatched and is in the possession of the carrier. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused.\n \nWe recommend that you contact the courier to refuse delivery when the package arrives. Once the package is returned to our warehouse, please get in touch with us, and we will promptly process your refund.\n \nYou can track the package and contact the courier using the following links:\n \nTracking link:https://t.17track.net/en#nums=2017697777166394\nCarrier:Canada Post\n \nWe apologize once again for the inconvenience, and we hope this helps resolve the issue. If you have any further questions or need assistance, please feel free to let us know.\n \nBest regards,\nMomcozy Customer Support Team",
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"id": 57875708552985,
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"body": "Hi there,\n\nThank you for reaching out to us.\n\nUnfortunately, your package has already been dispatched and is in the possession of the carrier. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused.\n\nWe recommend that you contact the courier to refuse delivery when the package arrives. Once the package is returned to our warehouse, please get in touch with us, and we will promptly process your refund.\n\nYou can track the package and contact the courier using the following links:\n\nTracking link:https://t.17track.net/en#nums=2017697777166394\nCarrier:Canada Post\n\nWe apologize once again for the inconvenience, and we hope this helps resolve the issue. If you have any further questions or need assistance, please feel free to let us know.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Thank you for reaching out to us.<br> <br>Unfortunately, your package has already been dispatched and is in the possession of the carrier. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused.<br> <br>We recommend that you contact the courier to refuse delivery when the package arrives. Once the package is returned to our warehouse, please get in touch with us, and we will promptly process your refund.<br> <br>You can track the package and contact the courier using the following links:<br> <br>Tracking link:<a rel=\"noopener noreferrer\" href=\"https://t.17track.net/en#nums=2017697777166394\">https://t.17track.net/en#nums=2017697777166394</a><br>Carrier:Canada Post<br> <br>We apologize once again for the inconvenience, and we hope this helps resolve the issue. If you have any further questions or need assistance, please feel free to let us know.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nThank you for reaching out to us.\n \nUnfortunately, your package has already been dispatched and is in the possession of the carrier. We understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused.\n \nWe recommend that you contact the courier to refuse delivery when the package arrives. Once the package is returned to our warehouse, please get in touch with us, and we will promptly process your refund.\n \nYou can track the package and contact the courier using the following links:\n \nTracking link:https://t.17track.net/en#nums=2017697777166394\nCarrier:Canada Post\n \nWe apologize once again for the inconvenience, and we hope this helps resolve the issue. If you have any further questions or need assistance, please feel free to let us know.\n \nBest regards,\nMomcozy Customer Support Team",
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{
"id": 57857279782681,
"type": "Comment",
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"body": "Hello,\n\n\nI would like to request cancellation of my order, if it has not already been processed or shipped.\n\n\nOrder number: JJ1677990\n\n\n\nPlease let me know if the cancellation can be completed and if a refund will be issued. Thank you very much for your time and assistance.\n\n\n\nBest regards,\n\nKristina Herrington\n\n\n\nOn Tue, May 12, 2026, 09:21 momcozy <support@momcozy.com> wrote:\n\n> \n>\n> Order #JJ1677990\n>\n> ## Thank you for your order!\n>\n> We're getting your order ready to be shipped. We will notify you when it has been sent.\n>\n>\n>\n> View your order Track order with \n>\n> or Visit our store\n>\n> ### Order summary\n>\n>  Momcozy 5-Inch Dual-mode Smart Baby Monitor with 2 Camera -BM04 × 1\n>\n>  CSC20 (-$62.99) $314.99\n>\n> $252.00\n>\n> Subtotal **$252.00**\n>\n> Shipping **$0.00**\n>\n> Taxes **$32.76**\n>\n> Total **$284.76 CAD**\n> You saved $62.99\n>\n> ### Customer information\n>\n> #### Shipping address\n>\n> Kristina Herrington\n> 230 Cranesbill Road\n> Ottawa ON K2S 1B9\n> Canada\n> #### Billing address\n>\n> Kristina Herrington\n> 4839 State Route 3\n> Central Square NY 13036\n> United States\n>\n> #### Payment\n>\n> ending with 4828\n>\n> #### Shipping method\n>\n> Free Shipping\n>\n> If you have any questions, reply to this email or contact us at support@momcozy.com\n>\n> ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello,<div dir=\"auto\"><br></div><div dir=\"auto\">I would like to request cancellation of my order, if it has not already been processed or shipped.<div dir=\"auto\"><br><div dir=\"auto\">Order number: JJ1677990</div><div dir=\"auto\"><br></div><div dir=\"auto\">Please let me know if the cancellation can be completed and if a refund will be issued. Thank you very much for your time and assistance.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Best regards,</div><div dir=\"auto\">Kristina Herrington </div></div></div></div><br><div><div dir=\"ltr\">On Tue, May 12, 2026, 09:21 momcozy <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> wrote:<br></div><blockquote style=\"border-left-width: 1px; border-left-color: #ccc; border-left-style: solid; padding-left: 1ex; margin: 0 0 0 .8ex;\"><u></u>\n\n<div style=\"margin: 0;\">\n\n<table style=\"height: 100% !important; width: 100% !important; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td>\n <table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin: 40px 0 20px;\">\n <tbody><tr>\n <td>\n <center>\n\n<table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td>\n <img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/momcozy_9c9eb5a7-79b8-4c44-be5b-b1e678d034b7.png?v=780755\" alt=\"momcozy\" width=\"180\">\n </td>\n\n<td>\n <table style=\"border-spacing: 0; border-collapse: collapse; margin-left: auto; margin-right: 0;\">\n <tbody><tr>\n <td style=\" text-transform: uppercase; font-size: 14px; color: #999;\" align=\"right\">\n <span style=\"font-size: 16px;\">\n Order #JJ1677990\n </span>\n </td>\n </tr>\n </tbody></table>\n </td>\n </tr>\n </tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n\n</center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding-bottom: 40px; border-width: 0;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n \n <h2 style=\"font-weight: normal; font-size: 24px; margin: 0 0 10px;\" dir=\"auto\">\n Thank you for your order!\n</h2>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">\n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n</p>\n \n \n \n \n \n \n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px;\">\n <tbody><tr>\n <td style=\" line-height: 0em;\"> </td>\n </tr>\n <tr>\n <td>\n \n <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing: 0; border-collapse: collapse; table-layout: fixed;\">\n <tbody><tr>\n <td width=\"50%\" style=\" border-radius: 4px; background-color: #000000\" align=\"center\">\n <a href=\"https://momcozy.com/_t/c/v3/AAC3iGWfFZoqZqq0XiGDz0wgs2i92FFb559--DSOVjaD6l-yXkongTfv9y9Z28FGz7nli-YhFwrwg169WjFNQxawszkct849S7ZTtfQ0DffE01RrU8MyqpfF3RfHcHw8dyAhHRqimMP5-lRjjcRIZGPdoUhp11iKQYuBKAdXv3g_tkAE6RdL7lVx3lrigQbKkKo0UsSNIwZbbcsjh7VUGfgjlaIgu1SdoPQRiSZ3XBVD06f-l6wrtnjH0xBLO2_WiDAartrB7gLvbLB1iXCEQ3ellce2vyLMMXXYW4KQwdWMU4Q6cfQ_pkigrc0E9YWmHg1Jr20kgCSGb1-aAY6TRyEPpioMrL0iQ5oqe0r8zC_6Ros2I_yTdGq6vPMRgVyNlU0qFjzYc4mzkJCZn5Okif0FdlnPR4xe6YP-tG-l2U21Xr0mH_w0oAjmecUgULRRmKcJ6i_deFUOl8GiJOvXRYaztSnenhvSarjz_8fEZ4P0jV1k9cXeYaRwojCfnFE1s4pYgIp-32daxtpYVJMvRTcy9Dswh62aUxoRMvTiC5Ekv_-tMp4LFiO65UCoZzmlptKIS5GXTbrPxmycIgu5Ll26tnI6QtbsOaLeOj3D958_rx_-iM0cGXbycuFzo90qjbz5-JoZcm-xun297Bf906KCOHU8LthTpCTyWaydH9doCjQAj-kdP3TtAWwgF3upQrw1lwq4T3K60OXBzDqUCwIJEZWEOC5Pga_Fvo9JoGT4h_bSMPdVZhlIGO9-sjDQm8Q7SeCaroaAJjbGkwagOssHrpfy_N2TrI7Pqg6SIZ87LiqNkCLQ0xcZ_sNuEjIivXH-MWkhGFk72IWi17YNLmvnO_gtLyUdE5jiQ4_dgoIVrWhCgDN8jZigbjBICrS-QIenl_vHa2YHYTV1OajTxERdEWg_v2JD3o1O35qgQd7GXNwJ1q3FgOjY5egw_D3ZeS0abKte6yg2EBF-o29y7Og9uERvAjsW5LeOwcLXgvWUM07h7nX-efJYHhJzTDQILCxiD_e3nL_Lw5D9U9jWI9QFph9DizdnAj18Bm5zpK2RJ_533RtvoFDn4Q7lucGy1k1CPk3ptDC3lvkfZglHGg8bPnlYD_8FHSa01xcGU34exu9DqdEyuJ5NpJ0oZU-RAsF1poh96aUL3WPEF102CQeSEza4F-7afMvn89ClTvuJH61Z6i8sJMOajkdDLLgvqZmDqKgb2ln72Vb3vzlnPHkKmZKayJ3nqoD3TTwm6QDN9I-_Q90aU-uTiiok_T5QeF3zdOIfanFR--Zh7FHPHSIFiwckvZfh5HXFsFyVOq-XU0RKpO1QxmcH6dhgbnIl-lVVkt7NdnnNfK8Nk8bSSPqEmpLTxi-83o8KVbBSw7iwpxsNFuuxmgserDBVB7tvofrPDQHimzRn0U5k07fO1oHxi6Pe2tfcWWIzb0Gve8bappoyAAZa4utlJXopgde-pqCDQP-gA4zBOlVSnpkQWjZOQ-DVfOSYKKsXjohUNfQmU3oWUuaDNamukaacY5VIVzDhxhyKKzW2wRpCaJo=\" style=\"font-size: 16px; text-decoration: none; display: block; text-align: center; color: #fff; padding: 20px 25px;\" rel=\"noreferrer\">View your order</a>\n </td>\n <td style=\" width: 15px;\"></td>\n <td width=\"50%\" style=\" border-radius: 4px; background-color: #5433EB\" align=\"center\">\n <a href=\"https://momcozy.com/_t/c/v3/AAB7LgOySdWehV_RoCb2RdLl3N511iH-d8wvaQ7-ztINWMl0LbnwV2tu8btS1BXpJgrH4u-_DqAGneBBI9rhnIuJz-n-Rnoh7FIl1nq8_pe5-mkOQ5NMs9Zz9Ifl8MFxbEjaJzQyLmGv_ZMw7HBhduW-zhf2CVCeZwwF-yv7_cEvknBI4E9TbzsnFchRosrW1ymhR9QXpn2Rwc9USoBzbhO1ibjlhwqqYpW1EoANc25Ah6rB8GsPsO11X_Gu8BPXQSaF56M5mULoKvNNXba_OQnwbvJEpkS1zlaPEditY4DsfM_JE_q3HHP-G7wfr8BmbtEvXAGv1pGBPFb1zgxeFGvix4MLPMGR9yezp6TU6KOdIaDYMpy7SZ_cjbUN8Kld0qwRZeKg2SUMozCo8hrKUpsOdq0n481OKtE33Stwwl2dWlZaQz6i4GgQKyF0ClZLVk_-BywY__4_TDbt5Kyn9o6pQ7Uv6h5fhbMgI9XZRPlupdJrm-jPXnoNvyXpfHGYVS1iveEKD-5YkqGTCvpcgXxAY_UKSXgPc2MzRz9V2Pp01KTO6Tyuu0kodt7PrwDUbKqo0esYZ63YsIOJu-gkMjL697nc8k2Y7bCID1eCfVjuvB5BIaZzUAllwFm7L7p39I8Hs_jvFKIRvbDSZo5zEGn3FDT_pm5bpUFHVxAKC0tIf_mwlFiqUCUhZCnevXF1Mwd2PxE03t0ZLrO3koLN3Klz4cWqyEU8s2MObigQaFN48Rg4DdcXfha6Cw0rxw0ngAKC1tFCk6zns-ZuXq-Hvm8dYbzUJwTxJgUZsQ07ewXHI4AKwhM22-aHdcP8WxoRXT9730qy4l7NNGpnRNnrq0t7Er8rZFVJS6yPx6sd2DPP6Xf6oVhv7ZMi8PXJF0reTKrdkFGQ9VsbWkX9DYFiAC8HLtG1rumy4NRRRYQvPzWc_i4RyjYUhTTp3OsLvR6oo_EEEzl2kgVuAVzDPmZR2eIGPs5Bx9jkwoV-NWTvkktchyV3PwOOX606icdEYx8D11CKcOUeYfek7A2ijMDYfAgGyQGPVGvsfKWh2he9pe8iCxhinYSuFqAZP1NWBEaXKOicxSwj8o7PW9yG1ko3ALhkZ1JhFDQCChLQyYQfzY5EsfbMK1c6zJbw\" style=\"font-size: 16px; text-decoration: none; white-space: normal; line-height: 1.5; display: block; text-align: center; color: #fff; padding: 20px 25px;\" rel=\"noreferrer\">Track order with <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/mailer/shop_logo-5504c3b0ca5dc7613c611289d537b3045ebc57ed5cec30bb0fca3f6744b38da0.png\" alt=\"Shop\" width=\"42\" height=\"17\" style=\"vertical-align: text-bottom; margin: 0 2px;\"></a>\n </td>\n </tr>\n </tbody></table>\n <div style=\"display: flex;\" align=\"center\">\n \n <table style=\"border-spacing: 0; border-collapse: collapse; margin-left: auto; margin-right: auto; margin-top: 19px;\">\n <tbody><tr>\n <td style=\" border-radius: 4px;\" align=\"center\">or <a href=\"https://momcozy.com/_t/c/v3/AAAxagrhZ9tTum48XdzswpOjd-jbqmtuyL3G1G5jMvv4xOxXUZ8PwRhGMjSXtqw3UonpJeTJ1I5CEj_iQd3itwJPxduauEf38nbb_s5S5hAjAG534unMZddFt08TSX5y2-J1bO5BSHGnjvH-JMWYNc3NjKsxWE3c6TqGn5MuOH_Xz0gjKSfjBO2yA9sYPG6LAk84l147JjicQyFeBUKAw9H1vWv_qk46MNpl8jI8bVFXsaA3AslfmRczBohJB9OUUXrHvwwQTFmObmvaqV2IachWJf91tnExT0Udnl0Epfbj12ZgQmRQkOpKWQE8lQjB0t2HFk-t282vRGAqKw==\" style=\"font-size: 16px; text-decoration: none; color: #000000;\" rel=\"noreferrer\">Visit our store</a>\n</td>\n </tr>\n </tbody></table>\n\n</div>\n </td>\n </tr>\n</tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding: 40px 0;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n <h3 style=\"font-weight: normal; font-size: 20px; margin: 0 0 25px;\" dir=\"auto\">Order summary</h3>\n </td>\n </tr>\n </tbody></table>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n \n \n \n \n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n \n \n \n\n<tbody><tr style=\"width: 100%; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: none;\">\n <td>\n <table height=\"100%\" style=\"border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr><td style=\"padding-bottom: 0px; \">\n <table height=\"100%\" style=\"border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr valign=\"top\">\n \n <td valign=\"middle\">\n \n <img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/BM04-2-dtc_compact_cropped.jpg?v=1776740186\" align=\"left\" width=\"60\" height=\"60\" style=\"margin-right: 15px; border-radius: 8px; border: 1px solid #e5e5e5;\">\n \n </td>\n \n </tr>\n \n </tbody></table>\n </td>\n\n<td style=\" width: 100%;\">\n \n \n\n<span style=\"font-size: 16px; font-weight: 600; line-height: 1.4; color: #555;\">Momcozy 5-Inch Dual-mode Smart Baby Monitor with 2 Camera -BM04 × 1</span><br>\n\n<p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 14px; display: block; line-height: 1.4; margin: 1px 0 0;\">\n <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/discounttag-23d3dd52a101179fb1461daaba6b77388b99b6154de85840a5245b8d3930a68e.png\" width=\"18\" height=\"18\" style=\"vertical-align: middle; margin-right: 6px;\">\n <span style=\"font-size: 14px;\">\n CSC20\n (-$62.99)\n </span>\n </span>\n </p>\n \n \n \n </td>\n \n <td style=\" white-space: nowrap;\">\n \n \n <del style=\"font-size: 14px; display: block; text-align: right; color: #999;\">$314.99</del>\n \n <p style=\"color: #555; line-height: 150%; font-size: 16px; font-weight: 600; margin: 4px 0 0 15px;\" align=\"right\" dir=\"auto\">\n \n $252.00\n \n \n </p>\n </td>\n \n </tr></tbody></table>\n </td>\n </tr>\n\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 15px; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: solid;\">\n <tbody><tr>\n <td style=\" width: 40%;\"></td>\n <td>\n <table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px;\">\n\n<tbody><tr>\n <td style=\" padding: 2px 0;\">\n <p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Subtotal</span>\n </p>\n </td>\n <td style=\" padding: 2px 0;\" align=\"right\">\n <strong style=\"font-size: 16px; color: #555;\">$252.00</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 2px 0;\">\n <p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Shipping</span>\n </p>\n </td>\n <td style=\" padding: 2px 0;\" align=\"right\">\n <strong style=\"font-size: 16px; color: #555;\">$0.00</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 2px 0;\">\n <p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Taxes</span>\n </p>\n </td>\n <td style=\" padding: 2px 0;\" align=\"right\">\n <strong style=\"font-size: 16px; color: #555;\">$32.76</strong>\n </td>\n</tr>\n\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px; border-top-width: 2px; border-top-color: #e5e5e5; border-top-style: solid;\">\n \n \n<tbody><tr>\n <td style=\" padding: 20px 0 0;\">\n <p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\">\n <span style=\"font-size: 16px;\">Total</span>\n </p>\n </td>\n <td style=\" padding: 20px 0 0;\" align=\"right\">\n <strong style=\"font-size: 24px; color: #555;\">$284.76 CAD</strong>\n </td>\n</tr>\n\n<tr>\n <td style=\" padding: 20px 0 0;\"></td>\n <td style=\" color: #777; font-size: 16px; line-height: 1.1; margin-top: 10px; padding: 20px 0 0;\" align=\"right\">\n You saved <span style=\"font-size: 16px; color: #555;\">$62.99</span>\n </td>\n </tr>\n \n \n \n \n </tbody></table>\n\n</td>\n </tr>\n</tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n <td style=\" padding: 40px 0;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n <h3 style=\"font-weight: normal; font-size: 20px; margin: 0 0 25px;\" dir=\"auto\">Customer information</h3>\n </td>\n </tr>\n </tbody></table>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n \n <table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Shipping address</h4>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">Kristina Herrington<br><a href=\"https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g\" rel=\"noreferrer\">230 Cranesbill Road</a><br><a href=\"https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g\" rel=\"noreferrer\">Ottawa ON K2S 1B9</a><br><a href=\"https://www.google.com/maps/search/230+Cranesbill+Road+Ottawa+ON+K2S+1B9+Canada?entry=gmail&source=g\" rel=\"noreferrer\">Canada</a></p>\n </td>\n \n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Billing address</h4>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">Kristina Herrington<br><a href=\"https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g\" rel=\"noreferrer\">4839 State Route 3</a><br><a href=\"https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g\" rel=\"noreferrer\">Central Square NY 13036</a><br><a href=\"https://www.google.com/maps/search/4839+State+Route+3+Central+Square+NY+13036+United+States?entry=gmail&source=g\" rel=\"noreferrer\">United States</a></p>\n </td>\n \n </tr>\n </tbody></table>\n <table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n <tbody><tr>\n \n \n\n<td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Payment</h4>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">\n \n \n \n \n \n \n \n <img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/visa-e96781bbd9d5a604ec37ca3959c7200b62b58790536de883a9f29852191da219.png\" height=\"24\" alt=\"Visa\" style=\"height: 24px; display: inline-block; margin-right: 10px; margin-top: 5px;\">\n <span style=\"font-size: 16px;\">ending with 4828</span><br>\n \n \n \n \n \n \n \n </p>\n </td>\n\n</tr>\n <tr>\n \n \n <td style=\" padding-bottom: 40px; width: 50%;\" valign=\"top\">\n <h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Shipping method</h4>\n <p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">\n \n Free Shipping\n \n </p>\n </td>\n \n \n </tr>\n </tbody></table>\n\n</td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: solid;\">\n <tbody><tr>\n <td style=\" padding: 35px 0;\">\n <center>\n <table style=\"width: 560px; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n <tbody><tr>\n <td>\n \n <p style=\"color: #999; line-height: 150%; font-size: 14px; margin: 0;\" dir=\"auto\">If you have any questions, reply to this email or contact us at <a href=\"mailto:support@momcozy.com\" style=\"font-size: 14px; text-decoration: none; color: #000000;\" rel=\"noreferrer\">support@momcozy.com</a></p>\n </td>\n </tr>\n </tbody></table>\n </center>\n </td>\n </tr>\n</tbody></table>\n\n\n\n</td>\n </tr>\n </tbody></table>\n \n\n</div></blockquote></div></div>",
"plain_body": "Hello, \n I would like to request cancellation of my order, if it has not already been processed or shipped. \n Order number: JJ1677990 \n Please let me know if the cancellation can be completed and if a refund will be issued. Thank you very much for your time and assistance. \n Best regards, Kristina Herrington \n On Tue, May 12, 2026, 09:21 momcozy <support@momcozy.com> wrote:\n \n\n \n\n\n \n \n \n \n \n \n\n\n \n \n\n\n \n \n \n \n\n\n \n \n \n \n Order #JJ1677990\n \n \n \n \n \n \n \n\n\n \n \n\n\n \n \n\n\n\n \n \n \n \n \n \n \n \n Thank you for your order!\n \n \n \n \n \n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n View your order\n \n \n \n Track order with \n \n \n \n \n \n \n \n or Visit our store\n\n \n \n\n \n \n \n\n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n Order summary \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n\n \n \n\nMomcozy 5-Inch Dual-mode Smart Baby Monitor with 2 Camera -BM04 × 1\n\n\n \n \n \n \n CSC20\n (-$62.99)\n \n \n \n \n \n \n \n \n \n \n \n $314.99\n \n \n \n $252.00\n \n \n \n \n \n \n \n \n\n\n\n\n \n \n \n \n\n\n \n \n Subtotal\n \n \n \n $252.00\n \n\n\n\n \n \n Shipping\n \n \n \n $0.00\n \n\n\n\n \n \n Taxes\n \n \n \n $32.76\n \n\n\n\n\n\n \n \n\n \n \n Total\n \n \n \n $284.76 CAD\n \n\n\n\n \n \n You saved $62.99\n \n \n \n \n \n \n \n\n\n \n\n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n Customer information \n \n \n \n \n \n \n \n \n \n \n \n Shipping address \n Kristina Herrington\n230 Cranesbill Road\nOttawa ON K2S 1B9\nCanada \n \n \n \n \n Billing address \n Kristina Herrington\n4839 State Route 3\nCentral Square NY 13036\nUnited States \n \n \n \n \n \n \n \n \n\n\n Payment \n \n \n \n \n \n \n \n \n \n ending with 4828\n\n \n \n \n \n \n \n \n \n \n\n\n \n \n \n \n Shipping method \n \n \n Free Shipping\n \n \n \n \n \n \n \n\n\n \n \n \n \n \n\n\n\n \n \n \n \n \n \n \n If you have any questions, reply to this email or contact us at support@momcozy.com",
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