提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252987",
"subject": "Breast Pumps Malfunctioning",
"description": "Good afternoon, \n\nI ordered the Momcozy Wearable Breast Pumps (Model: BP223) and have had them for less than a year and they have given up on me. They are no longer holding a charge longer than 10 minutes even when they are showing fully charged. Are there any options available to me to get replacements or any kind of credit to get new pumps? Thank you. \n\nKandace Sanderson",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T21:43:14Z",
"updated_at": "2026-05-13T09:49:51Z"
},
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"category_name": "CPI::Battery drains too quickly",
"category_value": "cpi__battery_drains_too_quickly",
"category_zh": "电池耗电过快"
},
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}
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"type": "Comment",
"created_at": "2026-05-13T09:49:51Z",
"author_id": "50230161965337",
"author_name": "RT-CD-Pump-Trista",
"author_role": "agent",
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"channel": "web",
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"text": "Hello,\n \nThank you for your message and for providing this information. We apologize for any inconvenience.\n \n● To better analyze the issue you are experiencing, please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device. Once the warranty is verified, we can provide after-sales service.\n \nCheck the adapter (5V/2A) and cable (Type-C).\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team"
},
{
"conversation_id": "57857247969049",
"type": "Comment",
"created_at": "2026-05-12T21:43:14Z",
"author_id": "57857185472793",
"author_name": "Kandace Sanderson",
"author_role": "end-user",
"sender_type": "customer",
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"text": "Good afternoon, \n I ordered the Momcozy Wearable Breast Pumps (Model: BP223) and have had them for less than a year and they have given up on me. They are no longer holding a charge longer than 10 minutes even when they are showing fully charged. Are there any options available to me to get replacements or any kind of credit to get new pumps? Thank you. \n Kandace Sanderson"
}
]
}
ticket_raw_json
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"ticket": {
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"subject": "Breast Pumps Malfunctioning",
"description": "Good afternoon, \n\nI ordered the Momcozy Wearable Breast Pumps (Model: BP223) and have had them for less than a year and they have given up on me. They are no longer holding a charge longer than 10 minutes even when they are showing fully charged. Are there any options available to me to get replacements or any kind of credit to get new pumps? Thank you. \n\nKandace Sanderson",
"is_group_public": true,
"status": "pending",
"type": "incident",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1252987.json",
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"brand_id": 32404259465241,
"last_comment": {
"id": 57880703539225,
"body": "Hello,\n \nThank you for your message and for providing this information. We apologize for any inconvenience.\n \n● To better analyze the issue you are experiencing, please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device. Once the warranty is verified, we can provide after-sales service.\n \nCheck the adapter (5V/2A) and cable (Type-C).\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team",
"created_at": "2026-05-13T09:49:51Z",
"author_id": 50230161965337,
"public": true
}
}
}
conversation_raw_json
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"body": "Hello,\n\nThank you for your message and for providing this information. We apologize for any inconvenience.\n\n● To better analyze the issue you are experiencing, **please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor.** You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device. Once the warranty is verified, we can provide after-sales service.\n\nCheck the adapter (5V/2A) and cable (Type-C).\n\nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your message and for providing this information. We apologize for any inconvenience.<br> <br>● To better analyze the issue you are experiencing, <strong>please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor. </strong>You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device. Once the warranty is verified, we can provide after-sales service.<br> <br>Check the adapter (5V/2A) and cable (Type-C).<br> <br>Thank you for your support and cooperation. Please feel free to contact us if you have any questions.<br> <br>We look forward to your reply.<br> <br>Best regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your message and for providing this information. We apologize for any inconvenience.\n \n● To better analyze the issue you are experiencing, please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device. Once the warranty is verified, we can provide after-sales service.\n \nCheck the adapter (5V/2A) and cable (Type-C).\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nWe look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team",
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"via": {
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"created_at": "2026-05-13T09:49:51Z",
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{
"id": 57857247969049,
"type": "Comment",
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"body": "Good afternoon,\n\n\nI ordered the Momcozy Wearable Breast Pumps (Model: BP223) and have had them for less than a year and they have given up on me. They are no longer holding a charge longer than 10 minutes even when they are showing fully charged. Are there any options available to me to get replacements or any kind of credit to get new pumps? Thank you.\n\n\n\nKandace Sanderson",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>Good afternoon, <div dir=\"auto\"><br></div><div dir=\"auto\">I ordered the Momcozy Wearable Breast Pumps (Model: BP223) and have had them for less than a year and they have given up on me. They are no longer holding a charge longer than 10 minutes even when they are showing fully charged. Are there any options available to me to get replacements or any kind of credit to get new pumps? Thank you. </div></div><div><div dir=\"auto\"><br></div><div dir=\"auto\">Kandace Sanderson</div>\n</div></div>",
"plain_body": "Good afternoon, \n I ordered the Momcozy Wearable Breast Pumps (Model: BP223) and have had them for less than a year and they have given up on me. They are no longer holding a charge longer than 10 minutes even when they are showing fully charged. Are there any options available to me to get replacements or any kind of credit to get new pumps? Thank you. \n Kandace Sanderson",
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"created_at": "2026-05-12T21:43:14Z",
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"email_id": "01KRF29QZJC2AV46SQC228V2GP",
"ip_address": "209.85.220.41",
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