提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252974",
"subject": "Request for Full Replacement Parts & Advice – Momcozy M9",
"description": "Hello Momcozy Support,\n\nI own a Momcozy M9 breast pump, and I recently noticed black mold on one of the duckbill valves after I forgot to clean the pump parts for about a week after use.\n\nI understand this may have happened due to not cleaning and storing the parts properly during that time. However, I am concerned that other components may also be affected or unsafe to use.\n\nFor safety reasons, I would like to request a full replacement set of all pump parts compatible with the Momcozy M9 to ensure the device is safe for continued use.\n\nAlso, I am considering purchasing a new breast pump and I would appreciate your recommendation on which model would be best suited for me, especially regarding ease of cleaning and maintenance.\n\nI would also like to know if this situation is covered under your warranty or customer support policy, and what the next steps would be.\n\nThank you for your assistance.\n\nBest regards,\n[Sahar]",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T21:35:28Z",
"updated_at": "2026-05-13T22:56:32Z"
},
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"category_field_id": "34154549939865",
"category_name": "CPI::Dirty",
"category_value": "cpi__dirty",
"category_zh": "产品脏污"
},
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"messages": [
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"type": "Comment",
"created_at": "2026-05-13T22:56:32Z",
"author_id": "57857166376985",
"author_name": "sahar zak",
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"text": "Hi, \n \n \n Thank you so much for sharing the $40 discount code with me, I really appreciate it. \n \n \n I noticed that some of the current promotions on the website offer a higher discount, so I was wondering if there might be a better code available. \n \n \n I’m also planning to purchase the bottle dryer along with some replacement parts, so I would truly appreciate any additional discount you may be able to offer for my order. \n \n \n Thank you again, and I’m looking forward to placing my order soon! \n\n \n \n \n \n\n \n في أربعاء، ١٣ مايو، ٢٠٢٦ في ١:٤٤ م، كتب RT-Ivy Cai (Momcozy support) :"
},
{
"conversation_id": "57882373673113",
"type": "Comment",
"created_at": "2026-05-13T10:44:42Z",
"author_id": "56945851585177",
"author_name": "RT-Ivy Cai",
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"text": "Dear customer,\nThank you for contacting us. \n\nRegarding your suggestion of an easy-to-clean and maintenance breast pump, we recommend the M6, which you can view at the following link：\nhttps://momcozy.com/products/momcozy-mobile-style-hands-free-breast-pump?ref=menu_3_1_4_img&variant=43054628995270\n\nIf you'd like to purchase one, we can offer you a special cash discount of $40. If you're interested, please send me your full name and email address, and I will generate a discount code for you, valid for two months.\nPlease note that discount codes cannot be combined with other promotional offers.\n\nWe look forward to your response and assisting you further.\n\nBest regards,\nMomcozy Customer Support"
},
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"conversation_id": "57859818990489",
"type": "Comment",
"created_at": "2026-05-13T00:11:48Z",
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"author_name": "RT-SYS-Admin",
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"text": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1253287 \"Discount Code Inquiry\" was closed and auto merged into this request. Last comment in request #1253287: \n Dear Momcozy Team, \n I hope you are well.\n\nI would like to ask about the discount code available on your website. Could you please let me know when it will expire? \n Thank you for your support.\n\nBest regards,\n\nSahar"
},
{
"conversation_id": "57857804753049",
"type": "Comment",
"created_at": "2026-05-12T22:28:40Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
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"text": "Dear sahar zak, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n \n Could you please provide your order number? \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n It would also be very helpful if you could send clear photos or a short video showing the issue.\n\nIf the video file is too large, you may upload it to WeTransfer (https://wetransfer.com) and share the link with us. \n \n Best regards, \n Momcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-12T21:35:28Z",
"author_id": "57857166376985",
"author_name": "sahar zak",
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"text": "Hello Momcozy Support,\n\nI own a Momcozy M9 breast pump, and I recently noticed black mold on one of the duckbill valves after I forgot to clean the pump parts for about a week after use.\n\nI understand this may have happened due to not cleaning and storing the parts properly during that time. However, I am concerned that other components may also be affected or unsafe to use.\n\nFor safety reasons, I would like to request a full replacement set of all pump parts compatible with the Momcozy M9 to ensure the device is safe for continued use.\n\nAlso, I am considering purchasing a new breast pump and I would appreciate your recommendation on which model would be best suited for me, especially regarding ease of cleaning and maintenance.\n\nI would also like to know if this situation is covered under your warranty or customer support policy, and what the next steps would be.\n\nThank you for your assistance.\n\nBest regards, \n[Sahar]"
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"body": "Hi,\n\nThank you so much for sharing the $40 discount code with me, I really appreciate it.\n\nI noticed that some of the current promotions on the website offer a higher discount, so I was wondering if there might be a better code available.\n\nI’m also planning to purchase the bottle dryer along with some replacement parts, so I would truly appreciate any additional discount you may be able to offer for my order.\n\nThank you again, and I’m looking forward to placing my order soon!\n\n\n\n\n\nفي أربعاء، ١٣ مايو، ٢٠٢٦ في ١:٤٤ م، كتب RT-Ivy Cai (Momcozy support) <support@momcozy.com>:",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\"><div style=\"font-size: inherit;\">\n\n<p dir=\"auto\"><span style=\"font-size: inherit;\"></span></p><div style=\"font-size: inherit;\"><div style=\"font-size: inherit;\">\n\n<p dir=\"auto\">Hi,</p>\n<p dir=\"auto\"><br></p>\n<p dir=\"auto\">Thank you so much for sharing the $40 discount code with me, I really appreciate it.</p>\n<p dir=\"auto\"><br></p>\n<p dir=\"auto\">I noticed that some of the current promotions on the website offer a higher discount, so I was wondering if there might be a better code available.</p>\n<p dir=\"auto\"><br></p>\n<p dir=\"auto\">I’m also planning to purchase the bottle dryer along with some replacement parts, so I would truly appreciate any additional discount you may be able to offer for my order.</p>\n<p dir=\"auto\"><br></p>\n<p dir=\"auto\">Thank you again, and I’m looking forward to placing my order soon!</p>\n\n</div></div><br><p dir=\"auto\"></p>\n<p dir=\"auto\"><br></p>\n\n</div></div><br><div dir=\"auto\"><div dir=\"ltr\">في أربعاء، ١٣ مايو، ٢٠٢٦ في ١:٤٤ م، كتب RT-Ivy Cai (Momcozy support) <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>>:<br></div></div></div>",
"plain_body": "Hi, \n \n \n Thank you so much for sharing the $40 discount code with me, I really appreciate it. \n \n \n I noticed that some of the current promotions on the website offer a higher discount, so I was wondering if there might be a better code available. \n \n \n I’m also planning to purchase the bottle dryer along with some replacement parts, so I would truly appreciate any additional discount you may be able to offer for my order. \n \n \n Thank you again, and I’m looking forward to placing my order soon! \n\n \n \n \n \n\n \n في أربعاء، ١٣ مايو، ٢٠٢٦ في ١:٤٤ م، كتب RT-Ivy Cai (Momcozy support) <support@momcozy.com>:",
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"body": "Dear customer,\nThank you for contacting us.\n\nRegarding your suggestion of an easy-to-clean and maintenance breast pump, we recommend the M6, which you can view at the following link：\nhttps://momcozy.com/products/momcozy-mobile-style-hands-free-breast-pump?ref=menu_3_1_4_img&variant=43054628995270\n\n\nIf you'd like to purchase one, we can offer you a special cash discount of $40. If you're interested, please send me your full name and email address, and I will generate a discount code for you, valid for two months.\nPlease note that discount codes cannot be combined with other promotional offers.\n\nWe look forward to your response and assisting you further.\n\nBest regards,\nMomcozy Customer Support",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br>Thank you for contacting us. <br><br>Regarding your suggestion of an easy-to-clean and maintenance breast pump, we recommend the M6, which you can view at the following link：<br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/products/momcozy-mobile-style-hands-free-breast-pump?ref=menu_3_1_4_img&variant=43054628995270\"><u>https://momcozy.com/products/momcozy-mobile-style-hands-free-breast-pump?ref=menu_3_1_4_img&variant=43054628995270</u></a><br><br><br>If you'd like to purchase one, we can offer you a special cash discount of $40. If you're interested, please send me your full name and email address, and I will generate a discount code for you, valid for two months.<br>Please note that discount codes cannot be combined with other promotional offers.<br><br>We look forward to your response and assisting you further.<br><br>Best regards,<br>Momcozy Customer Support<br></div>",
"plain_body": "Dear customer,\nThank you for contacting us. \n\nRegarding your suggestion of an easy-to-clean and maintenance breast pump, we recommend the M6, which you can view at the following link：\nhttps://momcozy.com/products/momcozy-mobile-style-hands-free-breast-pump?ref=menu_3_1_4_img&variant=43054628995270\n\n\nIf you'd like to purchase one, we can offer you a special cash discount of $40. If you're interested, please send me your full name and email address, and I will generate a discount code for you, valid for two months.\nPlease note that discount codes cannot be combined with other promotional offers.\n\nWe look forward to your response and assisting you further.\n\nBest regards,\nMomcozy Customer Support",
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"body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1253287 \"Discount Code Inquiry\" was closed and auto merged into this request. Last comment in request #1253287:\n\n\nDear Momcozy Team,\n\nI hope you are well.\nI would like to ask about the discount code available on your website. Could you please let me know when it will expire?\n\nThank you for your support.\nBest regards,\nSahar",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1253287\" target=\"_blank\" rel=\"ticket\">#1253287</a> \"Discount Code Inquiry\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1253287\" target=\"_blank\" rel=\"ticket\">#1253287</a>:</p>\n<p dir=\"auto\">Dear Momcozy Team,</p>\n<p dir=\"auto\">I hope you are well.<br>\nI would like to ask about the discount code available on your website. Could you please let me know when it will expire?</p>\n<p dir=\"auto\">Thank you for your support.<br>\nBest regards,<br>\nSahar</p></div>",
"plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1253287 \"Discount Code Inquiry\" was closed and auto merged into this request. Last comment in request #1253287: \n Dear Momcozy Team, \n I hope you are well.\n\nI would like to ask about the discount code available on your website. Could you please let me know when it will expire? \n Thank you for your support.\n\nBest regards,\n\nSahar",
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"body": "Dear sahar zak,\n\nThank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.\n\nWe understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.\n1. Could you please provide your order number?\n2. Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)\n3. It would also be very helpful if you could send clear photos or a short video showing the issue.\nIf the video file is too large, you may upload it to WeTransfer (https://wetransfer.com) and share the link with us.\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear sahar zak,</p>\n<p dir=\"auto\">Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.</p>\n<p dir=\"auto\">We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.</p>\n<ol dir=\"auto\">\n<li>Could you please provide your order number?</li>\n<li>Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)</li>\n<li>It would also be very helpful if you could send clear photos or a short video showing the issue.<br>\nIf the video file is too large, you may upload it to WeTransfer (<a href=\"https://wetransfer.com\" rel=\"noopener noreferrer\">https://wetransfer.com</a>) and share the link with us.</li>\n</ol>\n<p dir=\"auto\">Best regards,</p>\n<p dir=\"auto\">Momcozy Customer Support Team</p></div>",
"plain_body": "Dear sahar zak, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n \n Could you please provide your order number? \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n It would also be very helpful if you could send clear photos or a short video showing the issue.\n\nIf the video file is too large, you may upload it to WeTransfer (https://wetransfer.com) and share the link with us. \n \n Best regards, \n Momcozy Customer Support Team",
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"body": "Hello Momcozy Support,\n\nI own a Momcozy M9 breast pump, and I recently noticed black mold on one of the duckbill valves after I forgot to clean the pump parts for about a week after use.\n\nI understand this may have happened due to not cleaning and storing the parts properly during that time. However, I am concerned that other components may also be affected or unsafe to use.\n\nFor safety reasons, I would like to request a full replacement set of all pump parts compatible with the Momcozy M9 to ensure the device is safe for continued use.\n\nAlso, I am considering purchasing a new breast pump and I would appreciate your recommendation on which model would be best suited for me, especially regarding ease of cleaning and maintenance.\n\nI would also like to know if this situation is covered under your warranty or customer support policy, and what the next steps would be.\n\nThank you for your assistance.\n\nBest regards,\n[Sahar]",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello Momcozy Support,<br><br>I own a Momcozy M9 breast pump, and I recently noticed black mold on one of the duckbill valves after I forgot to clean the pump parts for about a week after use.<br><br>I understand this may have happened due to not cleaning and storing the parts properly during that time. However, I am concerned that other components may also be affected or unsafe to use.<br><br>For safety reasons, I would like to request a full replacement set of all pump parts compatible with the Momcozy M9 to ensure the device is safe for continued use.<br><br>Also, I am considering purchasing a new breast pump and I would appreciate your recommendation on which model would be best suited for me, especially regarding ease of cleaning and maintenance.<br><br>I would also like to know if this situation is covered under your warranty or customer support policy, and what the next steps would be.<br><br>Thank you for your assistance.<br><br>Best regards, <br>[Sahar]</div></div>",
"plain_body": "Hello Momcozy Support,\n\nI own a Momcozy M9 breast pump, and I recently noticed black mold on one of the duckbill valves after I forgot to clean the pump parts for about a week after use.\n\nI understand this may have happened due to not cleaning and storing the parts properly during that time. However, I am concerned that other components may also be affected or unsafe to use.\n\nFor safety reasons, I would like to request a full replacement set of all pump parts compatible with the Momcozy M9 to ensure the device is safe for continued use.\n\nAlso, I am considering purchasing a new breast pump and I would appreciate your recommendation on which model would be best suited for me, especially regarding ease of cleaning and maintenance.\n\nI would also like to know if this situation is covered under your warranty or customer support policy, and what the next steps would be.\n\nThank you for your assistance.\n\nBest regards, \n[Sahar]",
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