提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252937",
"subject": "Voicemail from: Caller +1 (925) 339-9852",
"description": "Call from: +1 (925) 339-9852\\nTime of call: May 12, 2026 at 9:18:00 PM UTC",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T21:18:58Z",
"updated_at": "2026-05-12T21:19:02Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "air 1 pump asking if we can send the flanges/cx dont answer",
"agents_notes": "air 1 pump asking if we can send the flanges/cx dont answer",
"category_field_id": "34154549939865",
"category_name": "Unknown VOC",
"category_value": "unknown_voc_",
"category_zh": "未知客户反馈"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2,
"voice": 1
}
},
"messages": [
{
"conversation_id": "57857004576281",
"type": "Comment",
"created_at": "2026-05-12T21:19:02Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer Norma Cardo Hall purchased the Momcozy Ultra Slim Air 1 breast pump. The product was missing the flanges that are required for use. Customer requested that the missing flanges be sent to her. She provided her contact number: (925) 339-9852. No further actions or resolutions have been documented yet. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57857004512281",
"type": "Comment",
"created_at": "2026-05-12T21:19:00Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01CustomerHi. My name is Norma Cardo Hall. I purchased the momcozy ultra slim air 1 breast pump. However, it didn't come with the flanges, and I was wondering if you can send them. My number is (925) 339-9852.00:25CustomerThank you. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57856995298841",
"type": "VoiceComment",
"created_at": "2026-05-12T21:18:58Z",
"author_id": "57857061744793",
"author_name": "Caller +1 (925) 339-9852",
"author_role": "end-user",
"sender_type": "customer",
"channel": "voice",
"public": true,
"recording_type": "voicemail",
"text": "Voicemail from +1 (925) 339-9852\nCall Details:\n\nCall from: +1 (925) 339-9852\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 21:18:00 UTC\nLocation: Livermore, California, United States\nAnswered by: Unknown\nLength of phone call: 55 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAad3e3a752f1fc2f3b4a9f8f9543e8a20/twilio/voicemail/recording"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "unknown",
"name": "Unknown"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "air 1 pump asking if we can send the flanges/cx dont answer"
},
{
"id": 34154549939865,
"value": "unknown_voc_",
"name": "Unknown VOC"
}
],
"custom_status_id": 32358772428057,
"ticket_id": 1252937,
"assignee_id": 42731096400153,
"created": "2026-05-12T21:18:58Z",
"subject": "Voicemail from: Caller +1 (925) 339-9852",
"support_type": "Agent",
"32685292044825": "Unknown",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": "air 1 pump asking if we can send the flanges/cx dont answer",
"34154549939865": "Unknown VOC",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "unknown",
"name": "Unknown"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "air 1 pump asking if we can send the flanges/cx dont answer"
},
{
"id": 34154549939865,
"value": "unknown_voc_",
"name": "Unknown VOC"
}
],
"ticket": {
"id": 1252937,
"subject": "Voicemail from: Caller +1 (...",
"description": "Call from: +1 (925) 339-9852\\nTime of call: May 12, 2026 at 9:18:00 PM UTC",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1252937.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57857004576281,
"body": "Call summary: \n Customer Norma Cardo Hall purchased the Momcozy Ultra Slim Air 1 breast pump. The product was missing the flanges that are required for use. Customer requested that the missing flanges be sent to her. She provided her contact number: (925) 339-9852. No further actions or resolutions have been documented yet. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"created_at": "2026-05-12T21:19:02Z",
"author_id": -1,
"public": false
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57857004576281,
"type": "Comment",
"author_id": -1,
"body": "#### **Call summary:**\n\n\n- Customer Norma Cardo Hall purchased the Momcozy Ultra Slim Air 1 breast pump.\n- The product was missing the flanges that are required for use.\n- Customer requested that the missing flanges be sent to her.\n- She provided her contact number: (925) 339-9852.\n- No further actions or resolutions have been documented yet.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Norma Cardo Hall purchased the Momcozy Ultra Slim Air 1 breast pump.</li><li>The product was missing the flanges that are required for use.</li><li>Customer requested that the missing flanges be sent to her.</li><li>She provided her contact number: (925) 339-9852.</li><li>No further actions or resolutions have been documented yet.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer Norma Cardo Hall purchased the Momcozy Ultra Slim Air 1 breast pump. The product was missing the flanges that are required for use. Customer requested that the missing flanges be sent to her. She provided her contact number: (925) 339-9852. No further actions or resolutions have been documented yet. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57857026638745,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T21:19:02Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57857004512281,
"type": "Comment",
"author_id": -1,
"body": "#### **Call transcript:**\n\n\n**00:01** **Customer** Hi. My name is Norma Cardo Hall. I purchased the momcozy ultra slim air 1 breast pump. However, it didn't come with the flanges, and I was wondering if you can send them. My number is (925) 339-9852.\n**00:25** **Customer** Thank you. Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. My name is Norma Cardo Hall. I purchased the momcozy ultra slim air 1 breast pump. However, it didn't come with the flanges, and I was wondering if you can send them. My number is (925) 339-9852.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:01CustomerHi. My name is Norma Cardo Hall. I purchased the momcozy ultra slim air 1 breast pump. However, it didn't come with the flanges, and I was wondering if you can send them. My number is (925) 339-9852.00:25CustomerThank you. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
"public": false,
"attachments": [],
"audit_id": 57857004512153,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-12T21:19:00Z",
"metadata": {
"system": {
"client": "voice_service",
"ip_address": "127.0.0.6"
},
"custom": {}
}
},
{
"id": 57856995298841,
"type": "VoiceComment",
"public": true,
"data": {
"from": "+19253399852",
"to": "+16198480676",
"recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAad3e3a752f1fc2f3b4a9f8f9543e8a20/twilio/voicemail/recording",
"recording_type": "voicemail",
"recorded": true,
"recording_consent_action": null,
"call_id": 57856993996697,
"call_duration": 55,
"answered_by_id": null,
"started_at": "2026-05-12T21:18:00Z",
"location": "Livermore, California, United States",
"author_id": null,
"public": true,
"brand_id": 32404259465241,
"via_id": 33,
"line_type": "phone",
"answered_by_name": "Unknown",
"transcription_status": "completed"
},
"formatted_from": "+1 (925) 339-9852",
"formatted_to": "+1 (619) 848-0676",
"transcription_visible": false,
"author_id": 57857061744793,
"body": "Voicemail from +1 (925) 339-9852\nCall Details:\n\nCall from: +1 (925) 339-9852\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 21:18:00 UTC\nLocation: Livermore, California, United States\nAnswered by: Unknown\nLength of phone call: 55 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAad3e3a752f1fc2f3b4a9f8f9543e8a20/twilio/voicemail/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (925) 339-9852\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (925) 339-9852\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-12 21:18:00 UTC\n<br>Location: Livermore, California, United States\n<br>Answered by: Unknown\n<br>Length of phone call: 55 seconds\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAad3e3a752f1fc2f3b4a9f8f9543e8a20/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAad3e3a752f1fc2f3b4a9f8f9543e8a20/twilio/voicemail/recording</a></p></div>",
"trusted": true,
"attachments": [],
"created_at": "2026-05-12T21:18:58Z",
"audit_id": 57856995298713,
"via": {
"channel": "voice",
"source": {
"rel": "voicemail",
"from": {
"formatted_phone": "+1 (925) 339-9852",
"phone": "+19253399852",
"name": "Caller +1 (925) 339-9852"
},
"to": {
"formatted_phone": "+1 (619) 848-0676",
"phone": "+16198480676",
"name": "Rootglobal",
"brand_id": 32404259465241
}
}
},
"metadata": {
"system": {
"client": "",
"ip_address": ""
},
"custom": {}
}
}
],
"users": [
{
"id": 57857061744793,
"url": "https://rootglobal.zendesk.com/api/v2/users/57857061744793.json",
"name": "Caller +1 (925) 339-9852",
"email": null,
"created_at": "2026-05-12T21:18:57Z",
"updated_at": "2026-05-12T21:18:57Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": "+19253399852",
"shared_phone_number": false,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": true,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 3
}